3095 Associate courses in Litherland delivered Online

Are you aware of the importance of communication etiques? Do you know that there specially made etiquette for customer telephone service? If you are curious and want to know how to improve yourself to be able to communicate well, then this course will help you with that! Description: When people noticed or realized that their communication skills specifically telephone etiquette is wrong or the do not possess such trait, they are often uncertain of where they should start to change it. In this course, you will know that one of the first steps to gaining or improving a person's phone etiquette is to know the different aspects of it. You should know the basics like phrasing and listening skills. If not, this is your chance to correct it. There are particular methodologies and techniques that may help you upgrading your relational abilities and these will disclose to you where you are deficient. In this course, you will clearly get individuals to react with the right communication and approaches to doing it effectively since a lot of people do not realize they have little or no phone etiquette. Who is the course for? Professionals who work in the communications industry or part of the communications department. This will also be helpful to those people who are struggling with communication and expressing their thoughts into actions. People who are interested in learning more about communication. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Diploma in Customer Service: Telephone Etiquette is a useful qualification to possess, and would be beneficial for the following careers: Call Centre Agent Concierge Client Relations Associate Customer Service Representative Front Desk Associate/Receptionist Member Service Specialist Patient Care Coordinator. Diploma in Customer Service: Telephone Etiquette Module One - Getting Started 00:30:00 Module Two - Aspects of Phone Etiquette 01:00:00 Module Three - Using Proper Phone Language 01:00:00 Module Four - Eliminate Phone Distractions 01:00:00 Module Five - Inbound Calls 01:00:00 Module Six - Outbound Calls 01:00:00 Module Seven - Handling Rude or Angry Callers 01:00:00 Module Eight - Handling Interoffice Calls 01:00:00 Module Nine - Handling Voicemail Messages 01:00:00 Module Ten - Methods of Training Employees 01:00:00 Module Eleven - Correcting Poor Telephone Etiquette 01:00:00 Module Twelve - Wrapping Up 00:30:00 Mock Exam Mock Exam-Diploma in Customer Service: Telephone Etiquette 00:20:00 Final Exam Final Exam-Diploma in Customer Service: Telephone Etiquette 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Course overview Every business tries to sell their products and tell that they are the best. But how would you know if they are really good for you? Or if they are trying to mislead you? What should you do to identify misleading or unethical businesses? Learn all these answers and more from this Consumer Rights & Responsibilities Awareness course.  In Consumer Rights & Responsibilities Awareness this course, you will get a clear understanding of the principles of consumer rights acts and learn about consumer contracts and agreements. This course will teach you how to identify unfair and unethical businesses and keep yourself away from misleading advertising. This course will help you to gain knowledge about what to do if you face any business fraud or violation of a contract. This course will teach you the legal and ethical aspects of customer rights and awareness step by step with engaging and easily understandable modules. This is a perfect course for you to learn about consumer rights and protect your consumer right. Take the course and enhance your knowledge about consumer rights today. Learning outcomes Learn about the consumer right act Familiarize with consumer contracts and how it works Know about general data protection regulation and their functions Understand the rights of a consumer and know how to protect your rights Be able to identify misleading advertising Gain in-depth knowledge about sales and purchase agreements Learn about unfair business practices and how to identify them Be able to take legal action in case of violation of contract Protect yourself and your customers from unethical marketing and business practices Ensure the balance of power between sellers and consumers Who is this course for Aspiring professionals interested in learning about consumer rights and improve their understanding of business and customer management can take this Consumer Rights & Responsibilities Awareness course. The in-demand skills gained from this training will provide excellent opportunities for a career in customer management. Entry Requirement This course is available to all learners of all academic backgrounds. Learners should be aged 16 or over. Good understanding of English language, numeracy and ICT skills are required to take this course. Certification After you have successfully completed the course, you will obtain an Accredited Certificate of Achievement. And, you will also receive a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy for £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why Choose Us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos and materials from the industry-leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; United Kingdom & internationally recognized accredited qualification; Access to course content on mobile, tablet and desktop from anywhere, anytime; Substantial career advancement opportunities; 24/7 student support via email. Career Path The Consumer Rights & Responsibilities Awareness Course provides essential skills that will make you more effective in your role. It would be beneficial for any related profession in the industry, such as: Retail Manager Consumer Service Representative Associate Director Consumer Data Analyst Consumer Senior Associate Marketing Manager Accounting Assistant Product Designer Business Analyst Human Rights Administrator Consumer Rights & Responsibilities Awareness Module 01: Introduction to Consumer Rights 00:13:00 Module 02: The Consumer Rights Act 00:23:00 Module 03: Consumer Contracts Explained 00:20:00 Module 04: General Data Protection Regulations Explained 00:16:00 Module 05: Fraud Protection 00:32:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Course Information Join us for a two-day immersive course crafted to equip participants with an in-depth understanding of remote audit methodologies. Delve into the nuances between remote and face-to-face audits, dissecting their respective strengths and limitations. Through practical scenarios tailored for remote audit conduct, this course stands as an essential counterpart to our on-site audits course The Auditing Course. Who Should Attend: Applicable across various domains of regulated research and development, this course proves invaluable in contexts requiring a quality system for audit. Participants with firsthand audit experience stand to gain the most benefit from this programme. Expanding on Previous Learning: This course extends its relevance to all forms of audits and further amplifies concepts explored in RQA's suite of research quality assurance courses, including: 'Research Quality Assurance for Good Laboratory Practice,' 'Good Clinical Practice Auditing – Principles and Practice,' and 'Good Manufacturing Practice for Investigational Medicinal Products.' Benefits include improved: Understand the processes of planning, conducting, reporting and follow-up of audits Recognising the importance of personal approach in developing positive audit outcomes Ability to analyse evidence and present logical audit findings Appreciate the importance of audit in continuing improvement. This course is structured to encourage delegates to: Discuss and develop ideas Solve problems Exchange information. Tutors Tutors will be comprised of (click the photos for biographies): Andrew Waddell Founder Director, Tower Mains Ltd Rosemary Ichaba Senior QA Associate, Tower Mains Ltd Cate Ovington Director, The Knowlogy Group Ltd Jean McWilliam Associate Director, Alexion Programme Please note timings may be subject to alteration. Day 1 09:00 Course Registration 09:15 Welcome and Introductions 09:35 Introduction to Audits Delegates explore the range of audits which they have experienced, define the purpose of each audit type and establish which of those audits are performed to meet regulatory requirements. 10:05 Introduction to Remote Audits Presentation to introduce the major differences between face-to-face audits and remote audits. The major elements of audits will be examined to determine where there may be differences. 10:30 Break 10:45 Workshop 1 - Remote Audits This workshop will examine participants experience or understanding of the differences between face-to-face and remote audits. 11:15 Workshop 1 - Feedback 11:35 Audit Preparation The essential steps in preparation for audits will be discussed with emphasis on remote audits. 12:05 Workshop 2 - Remote Audit Preparation Factors relating to the preparation for remote audits will be considered in discussion groups. 12:35 Workshop 2 - Feedback 12:50 Lunch 13:30 Audit Logistics Preparation for the audit includes many arrangements other than the audit content. 14:00 Workshop 3 - Audit Logistics Delegates will discuss some of the issues that may occur during the set up and conduct of remote audits and how to resolve them. 14:30 Workshop 3 - Feedback 14:45 Break 15:00 The Opening Meeting Presentation regarding the importance and content of the opening meeting. 15:20 Workshop 4 - Opening Meeting Delegates will consider the practicalities of arranging and conducting an opening meeting. 15:45 Workshop 4 - Feedback 16:10 Audit Conduct Tools Practical advice on preparation of some of the tools that will be valuable in the conduct of audits. 16:40 Questions and Answers An overview of the first day and a chance to ask questions 17:00 Close of Day Day 2 09:00 Reflections on Day 1 Recap on the topics covered and a chance for delegates to raise points. 09:15 Gathering Evidence Presentation on challenges of gathering evidence and conducting interviews during remote audits. 09:45 Workshop 5 - Remote Interviews Scenarios of different remote interviews will be played and delegates assess the strengths and weaknesses of each approach. 10:15 Break 10:30 Creating Audit Findings Ideas regarding how to create good audit findings will be discussed during this short presentation. 10:50 Workshop 6 - Creating Audit Findings Delegates will be provided with examples of evidence from an audit. They will discuss these and create their audit findings for presentation at the closing meeting. 11:35 The Closing Meeting The content and conduct of the closing meeting will be discussed. 11:55 Workshop 7(a) - Preparing for the Closing Meeting The findings from workshop 6 will be reviewed and a Lead Auditor selected to provide feedback in workshop 7(b) 12:15 Workshop 7(b) - The Closing Meeting The Lead Auditor from each group will hold a meeting to present the results (role play). 12:45 Lunch 13:30 The Audit Report This presentation will cover not only the essential contents of the audit report but also how to write the report in a manner that will generate the most positive reaction. 14:00 Workshop 8 - The Audit Report Delegates will be provided with an audit report from an audit conducted remotely and will conduct a peer review of the report in their breakout groups. 15:00 Workshop 8 - Feedback 15:20 Break 15:35 Audit Closure Presentation on how to conclude the audit with reference to post-audit activities. 15:55 Open Forum 16:30 Close of Course Extra Information Course material This course will be run completely online. You will receive an email with a link to our online system, which will house your licensed course materials and access to the remote event. Please note this course will run in UK timezone. The advantages of this include: Ability for delegates to keep material on a mobile device Ability to review material at any time pre and post course Environmental benefits – less paper being used per course Access to an online course group to enhance networking You will need a stable internet connection, a microphone and a webcam.  

Tea 'N Chat free event - Talk with LINETTE MANUEL about 3D Fashion printing.

This Level 4 practitioner award encourages individuals in or working towards a leadership role (this could be an IT or technical based-role), and you want to demonstrate modern leadership behaviours to nurture a high-performing team, especially during a time of organisational change.

Expert Talking to Anyone Certification Figuring out how to converse with everybody you experience, from recognizable partners to new contacts, is an ability that you should develop constantly in the event that you need to excel in any industry. It includes figuring out how to associate with others, in any event, when you are not excessively enthusiastic about participating in discussion yourself. It likewise requires the capacity to be caring in discussion, posing a bigger number of inquiries than you answer and allowing your accomplice to rule the discussion on occasion. This course expounds on the manners in which you can figure out how to converse with any individual, whenever, in any spot. We start by discussing why you should be open while participating in discussion, too as how you can develop the will to converse with others when you don't feel like it. We additionally talk about the significance of showing interest in discussions. Then, we survey the key techniques you can use to converse with individuals you have not met previously. We likewise cover the means engaged with carrying on friendly talk. At long last, we leave you with a couple of tips on the best way to be an effective talker paying little mind to the circumstance. You Will Learn: Why you need to figure out how to be an effective talker on the off chance that you need to excel The nuts and bolts of any fruitful discussion with anybody The significance of having the option to effortlessly take part in discussion with outsiders The significance of social talk Tips on conversing with anybody whenever in any spot Advantages of Taking This Course Acquiring trust in yourself and your talking capacities in all specific circumstances Learning the most ideal approach to start up a discussion with an outsider Learning the three key guidelines of participating in any friendly talk Tips on the best way to take part in discussion when you don't know anybody at an occasion Understanding the attributes that fruitful talkers have

Learning Disabilities Awareness Learning incapacities are regularly analyzed in kids after they start school. Albeit the issues create in youngsters at a youthful age, even before birth, they just show in young kids. Influenced kids can't decipher what they see or hear. They are additionally not ready to associate data from different pieces of the cerebrum. The issues show as challenges with composed or communicated in language, restraint, co-appointment or even consideration. The challenges additionally influence school work and weaken figuring out how to compose, peruse or do math. In any case, a person's IQ or the individual's knowledge isn't reflected through learning inabilities. The problems are regularly deep rooted, affecting a person's family circumstance, work or school, fellowships, day by day schedules or even play. Covering learning inabilities can get evident in youngsters with the problems. Nonetheless, a few youngsters have only one free learning issue, which has no impact on different pieces of their lives. Not all learning challenges fall under learning incapacities. A few youngsters are simply delayed to create explicit abilities since kids normally vary in their pace of advancement. In this way, what may appear to be a learning issue may simply be a postponement in arriving at development. This course covers all you require to think about learning handicaps. You Will Learn: What realizing incapacities are and how they happen Sorts of learning incapacities Indications of learning handicaps in kids in their initial years, their fifth year and at grade school level Indications of learning incapacities in auxiliary school understudies and grown-ups Mediations for learning incapacities Learning inability mindfulness months and weeks Advantages of Taking This Course Taking this course will help you: Comprehend learning incapacities, how they happen and how they show Get familiar with the various sorts of learning inabilities Help make mindfulness about the learning incapacities Decide whether your kid has a learning inability Figure out how to treat learning problems

Take our part-time online “Conversion Course into Pharmaceutical Manufacturing“ NO Previous Industry Experience or Science Qualifications Required

Duration 5 Days 30 CPD hours This course is intended for This course is designed for individuals seeking a role as an associate-level cybersecurity analyst and IT professionals desiring knowledge in Cybersecurity operations or those in pursuit of the Cisco Certified CyberOps Associate certification including Students pursuing a technical degree Current IT professionals Recent college graduates with a technical degree Overview After taking this course, you should be able to Explain how a Security Operations Center (SOC) operates and describe the different types of services that are performed from a Tier 1 SOC analyst's perspective. Explain Network Security Monitoring (NSM) tools that are available to the network security analyst. Explain the data that is available to the network security analyst. Describe the basic concepts and uses of cryptography. Describe security flaws in the TCP/IP protocol and how they can be used to attack networks and hosts. Understand common endpoint security technologies. Understand the kill chain and the diamond models for incident investigations, and the use of exploit kits by threat actors. Identify resources for hunting cyber threats. Explain the need for event data normalization and event correlation. Identify the common attack vectors. Identify malicious activities. Identify patterns of suspicious behaviors. Conduct security incident investigations. Explain the use of a typical playbook in the SOC. Explain the use of SOC metrics to measure the effectiveness of the SOC. Explain the use of a workflow management system and automation to improve the effectiveness of the SOC. Describe a typical incident response plan and the functions of a typical Computer Security Incident Response Team (CSIRT). Explain the use of Vocabulary for Event Recording and Incident Sharing (VERIS) to document security incidents in a standard format. The Understanding Cisco Cybersecurity Operations Fundamentals (CBROPS) v1.0 course teaches you security concepts, common network and application operations and attacks, and the types of data needed to investigate security incidents. This course teaches you how to monitor alerts and breaches, and how to understand and follow established procedures for response to alerts converted to incidents. Through a combination of lecture, hands-on labs, and self-study, you will learn the essential skills, concepts, and technologies to be a contributing member of a cybersecurity operations center (SOC) including understanding the IT infrastructure, operations, and vulnerabilities. This course helps you prepare for the Cisco Certified CyberOps Associate certification and the role of a Junior or Entry-level cybersecurity operations analyst in a SOC. Course Outline Defining the Security Operations Center Understanding Network Infrastructure and Network Security Monitoring Tools Exploring Data Type Categories Understanding Basic Cryptography Concepts Understanding Common TCP/IP Attacks Understanding Endpoint Security Technologies Understanding Incident Analysis in a Threat-Centric SOC Identifying Resources for Hunting Cyber Threats Understanding Event Correlation and Normalization Identifying Common Attack Vectors Identifying Malicious Activity Identifying Patterns of Suspicious Behavior Conducting Security Incident Investigations Using a Playbook Model to Organize Security Monitoring Understanding SOC Metrics Understanding SOC Workflow and Automation Describing Incident Response Understanding the Use of VERIS Understanding Windows Operating System Basics Understanding Linux Operating System Basics Additional course details: Nexus Humans Cisco Understanding Cisco Cybersecurity Operations Fundamentals v1.0 (CBROPS) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Understanding Cisco Cybersecurity Operations Fundamentals v1.0 (CBROPS) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for Students in this course are interested in Azure development or in passing the Microsoft Azure Developer Associate certification exam. This course teaches developers how to create end-to-end solutions in Microsoft Azure. Students will learn how to implement Azure compute solutions, create Azure Functions, implement and manage web apps, develop solutions utilizing Azure storage, implement authentication and authorization, and secure their solutions by using KeyVault and Managed Identities. Students will also learn how to connect to and consume Azure services and third-party services, and include event- and message-based models in their solutions. The course also covers monitoring, troubleshooting, and optimizing Azure solutions. Prerequisites To be successful in this course, learners should have the following: Hands-on experience with Azure IaaS and PaaS solutions, and the Azure Portal. Experience writing in an Azure supported language at the intermediate level. (C#, JavaScript, Python, or Java) Ability to write code to connect and perform operations on, a SQL or NoSQL database product. (SQL Server, Oracle, MongoDB, Cassandra or similar) Experience writing code to handle authentication, authorization, and other security principles at the intermediate level. A general understanding of HTML, the HTTP protocol and REST API interfaces. 1 - Explore Azure App Service Examine Azure App Service Examine Azure App Service plans Deploy to App Service Explore authentication and authorization in App Service Discover App Service networking features 2 - Configure web app settings Configure application settings Configure general settings Configure path mappings Enable diagnostic logging Configure security certificates 3 - Scale apps in Azure App Service Examine autoscale factors Identify autoscale factors Enable autoscale in App Service Explore autoscale best practices 4 - Explore Azure App Service deployment slots Explore staging environments Examine slot swapping Swap deployment slots Route traffic in App Service 5 - Explore Azure Functions Discover Azure Functions Compare Azure Functions hosting options Scale Azure Functions 6 - Develop Azure Functions Explore Azure Functions development Create triggers and bindings Connect functions to Azure services 7 - Explore Azure Blob storage Explore Azure Blob storage Discover Azure Blob storage resource types Explore Azure Storage security features Discover static website hosting in Azure Storage 8 - Manage the Azure Blob storage lifecycle Explore the Azure Blob storage lifecycle Discover Blob storage lifecycle policies Implement Blob storage lifecycle policies Rehydrate blob data from the archive tier 9 - Work with Azure Blob storage Explore Azure Blob storage client library Create a client object Manage container properties and metadata by using .NET Set and retrieve properties and metadata for blob resources by using REST 10 - Explore Azure Cosmos DB Identify key benefits of Azure Cosmos DB Explore the resource hierarchy Explore consistency levels Choose the right consistency level Explore supported APIs Discover request units 11 - Work with Azure Cosmos DB Explore Microsoft .NET SDK v3 for Azure Cosmos DB Create stored procedures Create triggers and user-defined functions Explore change feed in Azure Cosmos DB 12 - Manage container images in Azure Container Registry Discover the Azure Container Registry Explore storage capabilities Build and manage containers with tasks Explore elements of a Dockerfile 13 - Run container images in Azure Container Instances Explore Azure Container Instances Run containerized tasks with restart policies Set environment variables in container instances Mount an Azure file share in Azure Container Instances 14 - Implement Azure Container Apps Explore Azure Container Apps Explore containers in Azure Container Apps Implement authentication and authorization in Azure Container Apps Manage revisions and secrets in Azure Container Apps Explore Dapr integration with Azure Container Apps 15 - Explore the Microsoft identity platform Explore the Microsoft identity platform Explore service principals Discover permissions and consent Discover conditional access 16 - Implement authentication by using the Microsoft Authentication Library Explore the Microsoft Authentication Library Initialize client applications 17 - Implement shared access signatures Discover shared access signatures Choose when to use shared access signatures Explore stored access policies 18 - Explore Microsoft Graph Discover Microsoft Graph Query Microsoft Graph by using REST Query Microsoft Graph by using SDKs Apply best practices to Microsoft Graph 19 - Implement Azure Key Vault Explore Azure Key Vault Discover Azure Key Vault best practices Authenticate to Azure Key Vault 20 - Implement managed identities Explore managed identities Discover the managed identities authentication flow Configure managed identities Acquire an access token 21 - Implement Azure App Configuration Explore the Azure App Configuration service Create paired keys and values Manage application features Secure app configuration data 22 - Explore API Management Discover the API Management service Explore API gateways Explore API Management policies Create advanced policies Secure APIs by using subscriptions Secure APIs by using certificates 23 - Explore Azure Event Grid Explore Azure Event Grid Discover event schemas Explore event delivery durability Control access to events Receive events by using webhooks Filter events 24 - Explore Azure Event Hubs Discover Azure Event Hubs Explore Event Hubs Capture Scale your processing application Control access to events Perform common operations with the Event Hubs client library 25 - Discover Azure message queues Choose a message queue solution Explore Azure Service Bus Discover Service Bus queues, topics, and subscriptions Explore Service Bus message payloads and serialization Explore Azure Queue Storage Create and manage Azure Queue Storage and messages by using .NET 26 - Monitor app performance Explore Application Insights Discover log-based metrics Instrument an app for monitoring Select an availability test Troubleshoot app performance by using Application Map 27 - Develop for Azure Cache for Redis Explore Azure Cache for Redis Configure Azure Cache for Redis Interact with Azure Cache for Redis by using .NET 28 - Develop for storage on CDNs Explore Azure Content Delivery Networks Control cache behavior on Azure Content Delivery Networks Interact with Azure Content Delivery Networks by using .NET