3185 Associate courses in Haslemere delivered Online

Project Management course teaches you everything on the topic thoroughly from scratch so you can claim a certificate of achievement for free to showcase your achievement in professional life. This course is a comprehensive, instructor-guided course, designed to provide a detailed understanding of the nature of the related sector and your key roles within it. To become successful in your profession, you must have a specific set of skills to succeed in today's competitive world. In this in-depth training course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge & skills. Bundle includes: Course 01: Project Management Course 02: Six Sigma Course 03: Workplace Productivity Course 04: Line Management Course 05: Life Coaching and Counselling Key Features of the Project Management Course : Accredited by CPD Instant e-certificate and hard copy dispatch by next working day Fully online, interactive course with audio voiceover Developed by qualified professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases *** Additional Gifts *** Free Life coaching Course *** (Offer Ends Soon) *** Course Curriculum 01 Module 01: Introduction to Project Management Module 02: PMBOK and PMI Module 03: Global Project Management Module 04: Project Life Cycle Module 05: Time Management Module 06: Quality Management Module 07: Effective Planning & Scheduling Module 08: Human Resource Management Module 09: Performance Management Module 10: Talent Management Module 11: Organising Meeting and Conferences Module 12: Managing Resources Module 13: Change Management Module 14: Business Resilience and Crisis Management Module 15: Conflict Management Module 16: Stress Management Module 17: Communication Skills Module 18: Procurement & Purchasing Management Module 19: Risk Management Course Curriculum 02 Module 01: Project Management Module 02: Managing Risk and Recovery Module 03: Overview of Six Sigma Module 04: The Define Phase Module 05: The Measure Phase Module 06: The Analyse Phase Module 07: The Improve Phase Module 08: The Control Phase Course Curriculum 03 The detailed curriculum outline of our Workplace Productivity course is as follows: Module 01: Ways to Improve Workplace Productivity Module 02: Organisational Skills to Improve Productivity Module 03: Productive Communication Skills in the Workplace Module 04: Time Management Module 05: Conflict Management Module 06: Health, Safety and Wellness in the Workplace Module 07: Managing Stress and Coping Anxiety in the Workplace Course Curriculum 04 The detailed curriculum outline of our Line Management course is as follows: Module 01: Introduction to Line Management Module 02: Coaching and Mentoring Module 03: Supervising, Motivating and Counselling Module 04: Talent Management Module 05: Effective Communication Skills Module 06: Performance Appraisal Management Module 07: Stress Management Module 08: Prioritising and Time Management Module 09: Employee Relations Module 10: Handling Conflict Module 11: Employment Law for Line Managers Course Curriculum 05 The detailed curriculum outline of our Life Coaching and Counselling course is as follows: Module 01: Introduction to Life Coaching Module 02: History of Life Coaching Module 03: Listening as a Coach Module 04: The Language of Coaching (Part-1,2,3) Module 05: Coaching as a Developmental Change Process Module 06: Empowering the Client Module 07: Ethics in Coaching Module 08: Becoming an Effective Leader and Coach Accreditation All of our courses, including this Project Management course, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Project Management course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. Assessment At the end of the course, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven't, there's no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself. CPD 25 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone with a knack for learning new skills can take this Project Management course. While this comprehensive training is popular for preparing people for job opportunities in the relevant fields, it also helps to advance your career for promotions. Requirements Learners do not require any prior qualifications to enrol on this course. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.

Overview Kickstart a successful career in nursing and learn from qualified professionals with this complete Nursing and Medication Administration Training Diploma. Through in-depth lectures and audiovisual training, you will learn the most in-demand skills to kickstart your nursing career. It covers the fundamental topics that nurses deal with regularly, the responsibilities of the role, and the best practices for carrying out day-to-day tasks. Boost your earning potential and gain valuable industry knowledge by enrolling in this complete entry-level training course today. This course is an industry-recognised qualification, providing you with the best learning experience to fast track your career.  Why buy this Nursing and Medication Administration Training Diploma? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Nursing and Medication Administration Training Diploma you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Nursing and Medication Administration Training Diploma does not require you to have any prior qualifications or experience. You can just enrol and start learning.  Prerequisites This Nursing and Medication Administration Training Diploma was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Nursing and Medication Administration Training Diploma is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Nursing and Medication Administration Training Diploma Module 01: Introduction to Nursing 00:17:00 Working in Different Healthcare Settings 00:15:00 Module 03: Understanding legal, professional standards of practice and ethical aspects of health care- Part 1 00:52:00 Module 04: Understanding legal, professional standards of practice and ethical aspects of health care- Part 2 00:50:00 Effective Communication in Nursing 00:47:00 Health and Safety in Nursing 00:47:00 Hygiene in Nursing 00:30:00 Infection Control 00:57:00 Asepsis in Nursing 00:16:00 Medication Administration in Nursing 00:18:00 Module 11: Adult Care in Different Life Stages 00:17:00 Module 12: Understanding Immune System in Nursing 00:28:00 Module 13: Rest and Sleep Management in Nursing 00:19:00 Module 14: Mobility and Immobility Issues of Patients in Nursing 00:17:00 Module 15: Pain Management for Nurses 00:24:00 Module 16: Nutrition in Nursing 00:25:00 Module 17: Fluid and Electrolyte Balance 00:23:00 Module 18: Assisting with Elimination 00:30:00 Module 19: Oxygenation in Nursing 00:30:00 Mock Exam Mock Exam - Nursing and Medication Administration Training Diploma 00:20:00 Final Exam Final Exam - Nursing and Medication Administration Training Diploma 00:20:00

The Diploma in Health and Social Care - Level 5 Qualification (Accredited by Qualifi, UK) aims to provide the opportunity for individuals to forge a career in health and social care by seeking a greater knowledge and understanding industry, and to support the individual's development into senior positions. This Level 5 Diploma in Health and Social Care qualification will help to prepare professional staff and managers of the future in the health and social care sector. Furthermore, we look to develop the team leaders, managers and leaders of the future through the creation and delivery of learning appropriate for industry Program Overview: Diploma in Health and Social care - Level 5 Key Highlights of Level 5 Diploma in Health and Social care qualification are: Program Duration: 9 Months (Fast track mode available) Program Credits: 120 Designed for working Professionals Format: Online No Written Exam. The Assessment is done via Submission of Assignment Tutor Assist available Dedicated Student Success Manager Timely Doubt Resolution Regular Networking Events with Industry Professionals Become eligible to gain direct entry into relevant Undergraduate degree programme. Alumni Status No Cost EMI Option Career Progression Learners completing the Level 5 Diploma in Health and Social Care can progress to: The Final year of an Undergraduate Degree in Health and Social Care, or Level 6 Diploma in Health and Social Care Directly into employment in an associated profession. Career Opportunities Primary areas of employment include: Social Care Worker Personal Assistant Health Care Assistant Community Development Health administration Charity Officer Nursing As our Qualifi accredited qualifications are approved and regulated by Ofqual (Office of the Qualifications and Examinations Regulation), learners are also eligible to progress to a Top-Up Degree, Master's programme, or MBA at many universities in UK and Overseas with advanced standing.

This Diploma in Continuing Professional Development (CPD) for Leadership (Accredited by Qualifi, UK) qualification has been created to develop CPD (continuing professional development) in Leadership, for those who want to draw from their personal experience and develop their leadership understanding and skills, professionally academically and practically for their personal and professional development. The focus of this qualification is the exploration and practical research into leadership as a subject in order to apply this knowledge into a new environment. The Level 7 Diploma in Continuing Professional Development (CPD) in Leadership qualification will require Learners to critically evaluate, challenge and synthesise a wide range of current leadership roles, tools, techniques and models. The emphasis placed on current Leadership concepts and models is on those that are relevant to the 21st century business environment and context and goes beyond the normal examination of Anglo-American management models. Program Overview: Diploma in CPD (Continuing Professional Development) for Leadership - Level 7 Key Highlights of Diploma in CPD (Continuing Professional Development) for Leadership - Level 7 qualification are: Program Duration: 6 Months (Fast Track Mode Available) Program Credits: 60 Designed for working Professionals Format: Online No Written Exam. The Assessment is done via Submission of Assignment Tutor Assist available Dedicated Student Success Manager Timely Doubt Resolution Regular Networking Events with Industry Professionals Become eligible to gain direct entry into relevant Masters Degree programme. Alumni Status No Cost EMI Option Career ProgressionLearners completing the Diploma in Continuing Professional Development for Leadership - Level 7 can progress to: A University partner to complete a Dissertation to then receive a full master's degree, subject to approval or Directly into employment in an associated profession University ExemptionsQUALIFI has exemptions for learners to progress to a number of universities to complete a Master's Degree after completing their Diploma in Continuing Professional Development for Leadership - Level 7. The pathways are an indication of a learner's progress towards a university degree and are based on the university's review of QUALIFI's learning programmes and outcomes. As our Qualifi accredited qualifications are approved and regulated by Ofqual (Office of the Qualifications and Examinations Regulation) and Qualifications Wales, learners are also eligible to progress to a Top-Up Degree, Master's programme, or MBA at many universities in UK and Overseas with advanced standing.

The Diploma in Health and Social Care - Level 4 Qualification (Accredited by Qualifi, UK) has been created to develop and reward the business health and social care workers of today and the future, and to continue to bring recognition and professionalism to the health and social care sector. The rationale of this Level 4 Diploma in Health and Social Care programme is to provide a career path for learners who wish to develop their care capabilities within the health and social care sector. The programme provides the opportunity for individuals to forge a career in health and social care by seeking a greater knowledge and understanding industry, and to support the individual's development into senior positions. Program Overview: Diploma in Health and Social care - Level 4 Key Highlights of Level 4 Diploma in Health and Social care qualification are: Program Duration: 9 Months (Fast-Track Mode Available) Program Credits: 120 Designed for working Professionals Format: Online No Written Exam. The Assessment is done via Submission of Assignment Tutor Assist available Dedicated Student Success Manager Timely Doubt Resolution Regular Networking Events with Industry Professionals Become eligible to gain direct entry into relevant Undergraduate degree programme. Alumni Status No Cost EMI Option Aims of this Level 4 Diploma in Health and Social Care Pursuing Excellence - Apply self-reflective, analytical, evaluative, intellectual, and transferable skills in private and public sectors. Practice-led, knowledge-applied - Enable learners to develop critical thinking and problem solving skills required of a flexible creative practitioner. Interdisciplinary - Develop a learner who is responsive to the changing interdisciplinary landscape, able to adapt to changing needs, paraprofessional roles and inter-professional working. Employability-driven - To provide individuals with the knowledges, skills and behaviours necessary to forge a career within the health and social care sector, through the acquisition of in depth knowledge and understanding. Internationalisation - Develop an understanding of the impact of diverse and cultural issues within health and social care. Career Progression Learners completing the Level 4 Diploma in Health and Social Care can progress to: Level 5 Diploma in Health and Social Care, or The Second year of undergraduate study in health and social care, or Directly into employment in an associated profession. As our Qualifi accredited qualifications are approved and regulated by Ofqual (Office of the Qualifications and Examinations Regulation), learners are also eligible to progress to a Top-Up Degree, Master's programme, or MBA at many universities in UK and Overseas with advanced standing.

Diploma in Occupational Health and Safety Management - Level 6The Diploma in Occupational Health and Safety Management - Level 6 (Accredited by Qualifi, UK) is a qualification for aspiring health and safety professionals. It is aimed at learners who are responsible for developing and applying health and safety procedures day-to-day in an organisation. They are likely to be managers looking to improve their knowledge and skills. This Level 6 Diploma in Occupational Health and Safety Management is designed to provide learners with the expertise required to undertake a career as a health and safety practitioner and it also provides a sound basis for progression to postgraduate study. Program Overview: Diploma in Occupational Health and Safety Management - Level 6 Key Highlights of Diploma in Occupational Health and Safety Management - Level 6 qualification are: Program Duration: 6 Months (Fast-Track Mode Available) Program Credits: 45 Designed for working Professionals Format: Online No Written Exam. The Assessment is done via Submission of Assignment Tutor Assist available Dedicated Student Success Manager Timely Doubt Resolution Regular Networking Events with Industry Professionals Become eligible to gain direct entry into relevant Master's degree programme. Alumni Status No Cost EMI Option Rationale for the Qualification - Level 6 Diploma in Occupational Health and Safety Management The rationale of the programme is to provide a career path for learners who wish to develop their practice capabilities within the health and safety sector. The expected outcome of the Diploma, which is the achievement of a recognised UK qualification, is for learners to develop the skills required by organisations and the industry globally.This qualification will: prepare learners for employment; and support a range of roles in the workplace. This qualification is suitable for part-time learners in the workplace but is equally appropriate for full-time learners who can also participate in formal work placements or part-time employment. Learners can progress into or within employment in the health and safety sector. Career Progression Learners completing the Level 6 Diploma in Occupational Health and Safety management can progress to: Level 7 Diploma, or Directly into employment in an associated profession, or An appropriate membership level with IOSH and/or IIRSM at Graduate/Full Member grade respectively. As our Qualifi accredited qualifications are approved and regulated by Ofqual (Office of the Qualifications and Examinations Regulation) and Qualifications Wales, learners are also eligible to progress to a Top-Up Degree, Master's programme, or MBA at many universities in UK and Overseas with advanced standing.

Diploma in Project and Quality Management - Level 7 is a 120 credits qualification. Project and quality management can be used in a variety of industries to bring projects in on time, on budget and to the right quality. Project management elements of this Diploma in Project and Quality Management - Level 7 course will focus on management techniques and applications to help you plan and implement activities to complete projects to your customers expectations. Quality management elements of the course will help you make sure that the outcome of the project is fit for your customer's purposes. Program Overview: Diploma in Project and Quality Management - Level 7 Key Highlights of Diploma in Project and Quality Management - Level 7 qualification are: Program Duration: 9 Months (Fast Track Mode Available) Program Credits: 120 Designed for working Professionals Format: Online No Written Exam. The Assessment is done via Submission of Assignment Tutor Assist available Dedicated Student Success Manager Timely Doubt Resolution Regular Networking Events with Industry Professionals Become eligible to gain direct entry into relevant Masters Degree programme. Alumni Status No Cost EMI Option Key facts about Level 7 Diploma in Project and Quality Management 100% Online: Study online with the UK's leading online course provider. Global programme: Study anytime, anywhere using your laptop, phone or a tablet. Study material: Comprehensive study material and e-library support available at no additional cost. Payment plans: Interest free monthly, quarterly and half yearly payment plans available for all courses. Why choose LSBR ? Transform your career: Enrol today and make a life changing decision, get necessary knowledge to transform your career. Move up in your career: With our fully accredited course, you can move up to the next level in your organisation with ease. Upgrade your skills: Add value to your current educational profile and achieve skill sets to compete in your job role. Cost effective: Typically a British qualification starts from GBP £3000 per annum, but with LSBR, you enjoy savings of up to 60% on your educational investment. Assessments: Assessment is done through written assignments and/ or dissertation project. Support: We offer live tutor support via online chat and email for all qualifications delivered by us. Career ProgressionLearners completing the Diploma in Project and Quality Management - Level 7 can progress to: A University partner to complete a dissertation to then receive a full master's degree, or Level 8 Diploma qualification, or Directly into employment in an associated profession University ExemptionsLearners can progress to a number of universities to complete a Master's Degree after completing their Diploma in Project and Quality Management - Level 7. This generally requires completion of a Dissertation only. The pathways are an indication of a learner's progress towards a university degree and are based on the university's review of Eduqual's learning programmes and outcomes. As our EduQual accredited qualifications are approved and regulated by Ofqual (Office of the Qualifications and Examinations Regulation)and Scottish Credit and Qualifications Framework (SCQF), learners are also eligible to progress to a Top-Up Degree, Master's programme, or MBA at many universities in UK and Overseas with advanced standing. Our qualifications are credit-rated for the Scottish Credit and Qualifications Framework (SCQF), a globally-recognised national qualifications framework aligned to other recognised frameworks such as the European Qualifications Framework (EQF) and the Ofqual Regulated Qualifications Framework (RQF).

Quality Guarantee: Promising training excellence, satisfaction gurantee Accredited by CPD UK & Quality License Scheme Tutor Support Unlimited support via email, till you complete the course Recognised Certification: Accepted by thousands of professional bodies Start Anytime With 1 year access to the course materials Online Learning Learn from anywhere, whenever you want Why EIGRP Practice Course right for you? Whether you are self-taught and you want to fill in the gaps for better efficiency and productivity, this EIGRP Practice course will set you up with a solid foundation to become a confident networking engineer and develop more advanced skills. This comprehensive EIGRP Practice course is the perfect way to kickstart your career in the field of networking . This course will give you a competitive advantage in your career, making you stand out from all other applicants and employees. As one of the leading course providers and most renowned e-learning specialists online, we're dedicated to giving you the best educational experience possible. This course is crafted by industry expert, to enable you to learn quickly and efficiently, and at your own pace and convenience. EIGRP Practice Course Details Accredited by CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field.   The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Course Curriculum Introduction to the EIGRP Comprehensive Labs Introduction to the Course Basic EIGRP Configuring the Basics of EIGRP Configuring EIGRP For IPv6 Configuring DUAL STACK Using EIGRP Advanced EIGRP Configurations Load Balancing using the Variance Commands Manipulating Bandwidth within EIGRP Configuring EIGRP using Wildcard Mask Redistribution of EIGRP Redistribute EIGRP between Different Autonomous Systems Redistribute EIGRP into OSPF Redistribute EIGRP into RIP Who should take this course? This comprehensive EIGRP Practice course is suitable for anyone looking to improve their job prospects or aspiring to accelerate their career in this sector and want to gain in-depth knowledge of networking. Entry Requirements There are no academic entry requirements for this EIGRP Practice course, and it is open to students of all academic backgrounds. As long as you are aged seventeen or over and have a basic grasp of English, numeracy and ICT, you will be eligible to enrol. Assessment Method On successful completion of the course, you will be required to sit an online multiple-choice assessment. The assessment will be evaluated automatically and the results will be given to you immediately. Certification Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

Introducing Therapy for Anxiety Package: Empowering You to Overcome Anxiety and Reclaim Your Life Are you struggling with anxiety, feeling overwhelmed by persistent worries and fears that impact your daily life? Miss Date Doctor’s Therapy for Anxiety Package offers you expert support and guidance to manage anxiety, develop coping strategies, and regain control of your emotional well-being. Anxiety can be a challenging and distressing experience, affecting various aspects of your life. Our experienced therapists are dedicated to helping you understand the root causes of your anxiety and providing you with the tools to navigate through it with greater ease and confidence. Here’s how the Therapy for Anxiety Package can support you: Understanding Your Anxiety: Our therapists will help you gain insights into the nature of your anxiety and its triggers. Coping Strategies: We’ll equip you with effective coping strategies to manage anxiety symptoms and reduce stress. Identifying Thought Patterns: Therapy will address negative thought patterns that contribute to anxiety, promoting more positive thinking. Emotional Regulation: We’ll work on emotional regulation techniques to help you manage intense emotions associated with anxiety. Exposure Therapy: If applicable, exposure therapy may be used to gradually face and overcome anxiety-provoking situations. Mindfulness Practices: Therapy for anxiety may incorporate mindfulness techniques to promote present-moment awareness and reduce worry. Building Resilience: We’ll focus on building resilience to handle anxiety triggers with greater strength and adaptability. Setting Realistic Goals: Together with your therapist, you’ll set achievable goals to work towards reducing anxiety and improving your well-being. The Therapy for Anxiety Package at Miss Date Doctor is designed to empower you to overcome anxiety and lead a more fulfilling life. Our compassionate therapists provide a safe and supportive space to explore your fears and concerns, allowing you to develop a stronger foundation for emotional well-being. Invest in your mental and emotional health and take the first step towards managing anxiety with the Therapy for Anxiety Package. Embrace the opportunity to develop coping strategies, reduce stress, and regain control over your thoughts and emotions. Let our experienced therapists guide you towards a brighter and more empowered future, free from the grip of anxiety. 6 X 1 hour sessions https://relationshipsmdd.com/product/therapy-for-anxiety-package/

Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course is as follows: Cisco Unified Communications system channel partners and resellers. System and technical support engineers. Customers who are deploying and maintaining Cisco Unified CCE solution products. Overview Upon completing this course, the learner will be able to meet these overall objectives: Understand CCE solutions, architecture, solution options, deployment models, integrated features and call flow options. Understand underlying Cisco Unified CCE processes, messaging and fault tolerance schemes. Install, upgrade and make basic configurations in Cisco Unified Communications Manager. Install, create databases, integrate, and upgrade all ICM components to include the ICM Router, Logger, Administration & Data Server, Peripheral Gateways, CTI Gateway and Cisco Finesse. Install, integrate, configure, and upgrade Cisco Unified CVP components to include the CVP Call Server, Voice XML Server, Media Server, Reporting Server and Cisco VVB. Install, upgrade, and make configurations for Cisco Unified Intelligence Center and Cisco Outbound Option Agent- and IVR-based campaigns. This course will provide the student with the underlying knowledge to understand deployment design solutions, requirements for deployment, and how to install and configure all major Cisco Unified CCE components. As a part of deployment activities, the student will understand how to install and integrate Intelligent Contact Manager (ICM) with Active Directory, how to install and integrate Cisco Unified CVP components using an IOS-based voice browser and Cisco Virtualized Voice Browser (Cisco VVB), how to install and integrate Cisco Finesse, how to install and integrate Cisco Unified Intelligence Center with Active Directory and associated Data Sources for reporting purposes, and how to install and configure Agent- and IVR-based Outbound Option dialing campaigns. And finally, the student will learn how to setup and use troubleshooting tools including RTMT, System CLI, Diagnostic Framework, and ICM command-line utilities to find status information and log files, and to track a call from the point of entry to the agent desktop. Cisco Unified Contact Center Enterprise Overview Lesson 1: Presenting Cisco Unified Contact Center Enterprise Lesson 2: Cisco Unified CCE Core Components Lesson 3: Cisco Unified CCE Options Lesson 4: Basic Call Flow Models Cisco Unified CCE Protocols, Processes and Services Lesson 1: Cisco Unified CM Lesson 2: Cisco Unified CCE/Intelligent Contact Manager Lesson 3: Cisco Unified CVP Installing Cisco Unified Communications Manager Lesson 1: Installation Prerequisites Lesson 2: Cisco Unified CM Installation Lesson 3: Post-installation Configurations Lesson 4: Creating Basic Infrastructure Lesson 5: Upgrading Cisco Unified CM Installing Intelligent Contact Manager Lesson 1: Installation Requirements Lesson 2: Pre-installation Tasks Lesson 3: Install the Main Installer Lesson 4: Install the Central Controller ?Lesson 5: Install the Administration and Data Server Lesson 6: Install the Peripheral Gateway Lesson 7: Install CTI Services Installing Cisco Unified CVP Lesson 1: Installation Prerequisites Lesson 2: Install the CVP Server Lesson 3: Configure Cisco Unified CVP Components Lesson 4: Upgrading Cisco Unified CVP Upgrade Path Installing and Configuring Cisco Unified CCE Options Lesson 1: Cisco Outbound Option Lesson 2: Cisco Unified Intelligence Center Supporting Cisco Unified CCE Lesson 1: Maintenance Activities Lesson 2: UCCE Troubleshooting Tools