2434 Associate courses in Porth delivered On Demand

Level 5 Diploma | 23-in-1 Premium Bundle | +Gifts: Free 1 CPD PDF + Transcript| Lifetime Access

CPD Certified Diploma| 15-in-1 Premium Bundle| 1 Free PDF Certificate | Updated Lesson Plan| Learner Support

24 Hours Left! Don't Let the Winter Deals Slip Away - Enrol Now! Are you interested in a field that is rewarding and helps people excel in their day to day lives? Would you like to know what anatomy is and how the human body works? Are you searching for a way to break into the healthcare field? If so, then the Sports Therapy course can help you develop skills and knowledge to drive your career forward and open doors to enchanting opportunities ahead! This Diploma in Sports Therapy at QLS Level 5 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 180 CPD points) to make your skill development & career progression more accessible than ever! Sports therapy aims to help regain and restore the pain-free and comfortable movement and overall health experienced before an injury, illness or disability. Through this sports therapy course, you will demonstrate an understanding of the types, anatomy, and causes of athletic injuries, as this course is all about preventing and recovering athletic injuries for athletes and individuals. In addition, this sports therapy course incorporates the sports therapist's roles, responsibilities, and ethical values. This course can help you to accomplish your ambitions and prepare you for a meaningful career. So, join us today and gear up for excellence! What will I learn from this course? An overview of athletic injuries Anatomy of athletic injuries Professionalism and ethics of sports therapy Gain an understanding of the anatomy and kinesiology relevant to sports therapy How to assess athletic injuries Understand the common and major Athletic injuries First aid treatments essential to athletic injuries Rehabilitation exercise to recover from injury Various athletic massage treatments Fundamentals of hydrotherapy & electrotherapy Why Prefer Us for Your Sports Therapy Training? Opportunity to earn a certificate endorsed by the Quality Licence Scheme and another certificate accredited by CPDQS. Get instant access to this Sports therapy course. Learn from anywhere in the world This course is simple to understand Sports therapy training is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Sports therapy course materials Sports therapy comes with 24/7 tutor support Take a step toward a brighter future with Sports Therapy Training *** Course Curriculum of Sports Therapy Training*** Module 1: Introduction Sports Therapy Module 2: Professionalism and Ethics Module 3: Anatomy & Kinesiology Module 4: Assessment of Athletics Injuries Module 5: Athletics Injuries Depend on Sport Profile Module 6: Common Athletics Injuries Module 7: Major Athletics Injury Module 8: First Aid Treatment Module 9: Sports Nutrition Module 10: Rehabilitation Exercise Module 11: Athletics Massage Treatments Module 12: Hydrotherapy & Electrotherapy Assessment Process of Sports Therapy Training You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. After passing the Diploma in Sports Therapy at QLS Level 5 exam, you will be able to request a certificate with additional cost that has been endorsed by the Quality Licence Scheme. CPD 180 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Sports Therapy Training course is ideal for those who wish to train in the prevention, assessment, treatment, and rehabilitation of sporting injuries. This course is open to everyone of any academic background. To get a professional qualification, you can enrol the following: Level 3 Diploma in Massage Therapy for Sports (RQF) Level 3 Diploma in Sports Massage Therapy (RQF) Level 4 Certificate in Massage Therapy for Sports (RQF) Level 4 Certificate in Sports Massage Therapy (RQF) Level 4 Diploma in Massage Therapy for Sports (RQF) Level 3 NVQ Diploma in Level 3 Certificate in Sports Massage Therapy (RQF) Disclaimer: Kindly be informed that completing this online course does not grant you the authority to practice as a Licensed Therapist. If you are searching for a course that fulfils the HCPC's standards, please contact the HCPC or the RCSLT. Requirements You will not need any prior background or expertise to enrol in this course. Career path Enrolling on this Sports Therapy Training course can lead you towards the following career paths: Athletic Massage Therapist Rehabilitation Therapist Sports Therapist Spa Massage Therapist Associate Athletic Massage Therapists And many more! Certificates CPDQS Accredited Certificate Digital certificate - £10 Diploma in Sports Therapy at QLS Level 5 Hard copy certificate - £119 Show off Your New Skills with a Certificate of Completion After successfully completing the Diploma in Sports Therapy at QLS Level 5, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 119 GBP inside the UK 129 GBP (including postal fees) for international delivery CPDQS Accredited Certificate 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (international delivery)

24-Hour Flash Sale! Prices Reduced Like Never Before!! Microorganisms exist on the face of the earth, in even larger numbers than our imagination. These organisms, such as viruses, bacteria, etc., are invisible to the naked eye, and many are directly responsible for human diseases. According to Public Health England, there are over 300,000 hospital admissions in the UK each year due to infections caused by microbes. In the UK alone, tens of thousands of lives are saved annually by advancements in microbial knowledge, applied diligently by microbiology lab technicians. Microbiology lab technicians give us the required skills and techniques to help diagnose diseases, so an in-depth knowledge of microbiology is necessary to perform the duties. This Diploma in Microbiology Lab Technician at QLS Level 5 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 150 CPD points) to make your skill development & career progression more accessible than ever! This course bundle is expertly designed to equip you with a thorough understanding of microbiology, from foundational concepts to specialised applications. You will explore the fascinating world of Bacteriology, get into the complexities of various Viral Families, and uncover the mysteries of Parasitic and Fungal Infections. Each module, whether it's focusing on DNA Viruses, Immunology, or the use of Antibiotics and Antifungal Medicines, is crafted to enhance your laboratory skills. Here are a few important skills you will achieve from our Microbiology Lab Technician course: Obtain a thorough introduction to bacteriology and microbiology Learn everything there is to know about DNA viruses and common viruses Learn about the various fungal and parasite species and how they spread disease Understand the fundamentals of immunology and comprehend how the immune system functions Know the duties and responsibilities of a microbiological technician Discover more about sexually transmitted diseases (STDs) and their transmission Step into a career that not only promises intellectual fulfillment but also offers the gratification of impacting lives positively. Our "Microbiology Lab Technician" course bundle will provide you with the tools and knowledge necessary to excel in this vital field. Enhance your employability in various sectors including healthcare, research, and pharmaceuticals. Enrol now and shape your future in the fascinating world of microbiology! Why Prefer this Course? Get a chance to order a QLS Endorsed and CPD QS Accredited Certificate upon completion of the course Get a Free Student ID Card with this training program (£10 postal charge will be applicable for international delivery) The course is Affordable and Simple to understand Get Lifetime Access to the course materials The training program comes with 24/7 Tutor Support Start your learning journey straight away! Moreover, this diploma offers learners the opportunity to acquire skills that are highly valued in the field of Microbiology Lab Technician. With this Certification, graduates are better positioned to pursue career advancement and higher responsibilities within the Microbiology Lab Technician setting. The skills and knowledge gained from this course will enable learners to make meaningful contributions to Microbiology Lab Technician-related fields, impacting their Microbiology Lab Technician experiences and long-term development. Course Curriculum of the Microbiology Lab Technician Course Module 01: Introduction to Microbiology Module 02: Bacteriology Module 03: Viruses Module 04: DNA Viruses Module 05: Positive-Strand RNA Viruses Module 06: negative-strand RNA Viruses Module 07: Parasites Module 08: Fungi Module 09: Antifungal Medicines Module 10: Immunology Module 11: Antibiotics Module 12: Sexually Transmitted Diseases How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: £12.99 CPD Hard Copy Certificate: £29.99 QLS Endorsed Hard Copy Certificate: £119 CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Aspiring lab technicians Biology students Medical research staff Healthcare professionals Science enthusiasts Career changers Requirements You will not need any prior background or expertise to enrol in this course. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Microbiology Lab Technician: £20,000 - £30,000 Clinical Research Associate: £25,000 - £45,000 Biomedical Scientist: £30,000 - £50,000 Pharmaceutical Research Technician: £23,000 - £40,000 Healthcare Infection Control Specialist: £26,000 - £45,000 Public Health Microbiologist: £28,000 - £40,000 Certificates CPD Accredited Digital Certificate Digital certificate - £12.99 Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - £29 Please note that International students have to pay an additional £10 as a shipment fee. Diploma in Microbiology Lab Technician at QLS Level 5 Hard copy certificate - £119 Please note that International students have to pay an additional £10 as a shipment fee.

Take our part-time online “Conversion Course into Pharmaceutical Manufacturing“ NO Previous Industry Experience or Science Qualifications Required

Learn how to become a crucial part of the construction industry and gain the skills for a lucrative career with our Quantity Surveying training. A significant building project will never leave the planning stages without there to make it happen. There are still many opportunities for skilled workers to make their mark in the UK building sector, and an online course may be the best option for learners currently. You will be given expert guidance on all aspects of the role, and even the history, of Quantity Surveying. The information has been gained from industry professionals and offers you the chance to earn a diploma of achievement. This Diploma in Building Quantity Surveying at QLS Level 5 course is endorsed by The Quality Licence Scheme and accredited by CPD (with 150 CPD points) to make your skill development and career progression related to the topic substantial and easier than ever! This Quantity Surveying course provides a complete training package tailored to anyone who wishes to take part in distance learning. You will be taught the principles and responsibilities, as well as the role's fascinating background. A masterclass is then delivered on the essential skills needed for the position, including time management, cost estimation, budgeting strategies, contract tendering, procurements, and bill preparations. Additionally, you will be shown how to perform risk management, adhere to UK regulations, and file a final report. Everything you need to succeed as a Quantity Surveyor is here and online and ready for you to take at your pace. Enrol in the Quantity Surveying course now and build your career potential to new heights. The Quantity Surveying course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the Quantity Surveying course, an instant e-certificate will be exhibited in your profile that you can order as proof of your new skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this Quantity Surveying course. This Quantity Surveying training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join the course today - gear up with the essential skills to set yourself up for excellence! Learning Outcomes of Quantity Surveying: Understand the principles and background of the course Be able to perform and record accurate measurements Know how to perform effective cost management Learn how to estimate project costs accurately Gain the ability to manage and tender important contracts Become confident in the acts of procurement and bill charging Attain the skill to assess risks and adhere to regulations Discover the techniques needed to provide the perfect report Who is This Course for? Why Prefer this course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme and another certificate accredited by CPDQS Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. Take a step toward a brighter future! *** Course Curriculum *** Here is the curriculum breakdown of the Quantity Surveying course: Module 01: Quantity Survey: An Introduction Module 02: Development of the Quantity Surveyor Module 03: Quantity Surveying Measurement Module 04: Cost Management Module 05: Pricing and Operational Estimation Module 06: Contract Management and Tendering Module 07: Procurement and Bill Preparation Module 08: Predicting Potential Risk and Management Module 09: Regulation and Control Module 10: Report Writing Assessment Process After completing an online course module, you will be given immediate access to a specially designed MCQ test. The results will be immediately analysed, and the score will be shown for your review. The passing score for each test will be set at 60%. After passing the Diploma in Building Quantity Surveying at QLS Level 5 exam, you will be able to request a certificate with additional cost that has been endorsed by the Quality Licence Scheme. CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this Quantity Surveying course. This course is open to everybody. Requirements You will not need any prior background or expertise to enrol in this course. Career path This Building Quantity Surveying course will allow you to kickstart or take your career in the relevant sector to the next stage. It covers the following careers and roles, such as: Architect Quantity Surveyor/ Assistant Quantity Surveyor Apprentice Associate Quantity Surveyor Project Quantity Surveyor Site Manager Project Manager Certificates CPD Accredited Certificate Digital certificate - £10 Diploma in Building Quantity Surveying at QLS Level 5 Hard copy certificate - £119 Show off Your New Skills with a Certificate of CompletionEndorsed Certificate of Achievement from the Quality Licence Scheme After successfully completing the course, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 119 GBP inside the UK 129 GBP (including postal fees) for international delivery CPD Accredited Certificate 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (international delivery)

Learn to drive the visual meaning from the million rows of data with Tableau. This course will help you learn how to use different objects to create professional-looking dashboards. We will also focus on how to use containers in the best possible way. Basic knowledge of Tableau will be helpful.

Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now Earn Nicely, spend wisely, and you will live happily. Finance and investment bankers are the individuals who make 2+2=5 and get to keep the remaining 1 that's not really there. Our Finance & Investment Banking bundle will assist you in landing your dream job in Investment Banking. IPOs, Bonds, M&A, Trading, LBOs, Valuation: Everything is included in this 11-in-1 exclusive bundle. The demand for Finance and investment bankers is at an all-time high in the UK. Also, entry-level jobs in the banking and investment sector are among the best paid in the UK - you could be earning up to £50,000on starting. There may also be bonuses! So, enrol in our Finance & Investment Banking bundle to kickstart your career in this ever-growing sector and secure a better life! What Will You Learn from this Finance and Investment Banking Bundle: Acquire the ability to perform financial calculations and financial planning & management Get a detailed overview of investment and its key concepts, types & techniques Become fully aware of investment banking and its structure & valuation methods Learn capital budgeting, investment decision rules and budgeting & forecasting Gain knowledge of tax system & administration in the UK, tax return and the fundamentals of income tax Discover Forex trading, trading psychology and fundamental & technical analysis Gain an acute understanding of stock marketing, investing & trading, and investing in stocks to maximise returns Explore how to present financial information, principles of effective reports and data visualisation Fully understand fraud management, money laundering, AML, CDD and RBA Get comprehensive knowledge of various effective communication skills Along with this Finance & Investment Banking course, you will get 10 other premium courses. Also, you will get an original Hardcopy and PDF certificate for the title course and a student ID card absolutely free. What other courses are included with this Finance & Investment Banking? Course 1: Investment Course 2: Stock Market Investing for Beginners Course 3: Investment Banking Course 4: Capital Budgeting & Investment Decision Rules Course 5: Budgeting and Forecasting Course 6: Level 3 Tax Accounting Course 7: Forex Trading Level 3 Course8:Team Management Course 9: Fraud Management & Anti Money Laundering Awareness Complete Diploma Course 10: Effective Communication Skills Diploma Enrol now in Finance & Investment Banking to advance your career, and use the premium study materials from Apex Learning. Benefits you'll get from choosing Apex Learning for this Finance & Investment Banking: Pay once and get lifetime access to 11 CPD courses in this Finance & Investment Banking Course Free e-Learning App for engaging reading materials & helpful assistance Certificates, student ID for the Finance & Investment Banking course included in a one-time fee Free up your time - don't waste time and money travelling for classes Accessible, informative modules of Finance & Investment Banking designed by expert instructors Learn at your ease - anytime, from anywhere Study the Finance & Investment Banking from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Curriculum of Finance & Investment Banking Bundle Course 1: Level 2 Financial Planning and Management Course Personal Finance Calculations Saving for Retirement Building Credit to Buy a Home Personal Finance Guides for Beginners Cashflow Management Budgets and Money Management Course 2: Investment Introduction to Investment Types and Techniques of Investment Key Concepts in Investment Understanding the Finance Investing in Bond Market Investing in Stock Market Risk and Portfolio Management Course 3: Stock Market Investing for Beginners Module 01: Introduction to the Course Module 02: Introduction to Stocks Module 03: Money Required for Primary Investment Module 04: Opening an Investment Account Module 05: Brokerage Account Walkthrough Module 06: Finding Winning Stocks Module 07: Earning from Dividends Module 08: Diversifying Portfolio Module 09: Investment Plan Module 10: Rebalancing Portfolio Module 11: Understanding Order Types Module 12: Investment Tax Module 13: Investment Rules: Rule-1 Module 14: Investment Rules: Rule-2 Module 15: Investment Rules: Rule-3 Module 16: Investment Rules: Rule-4 Module 17: Investment Rules: Rule-5 Module 18: Stock Market Dictionary Module 19: Setting Up the Trading Platform Course 4: Investment Banking Introduction to Investment Banking Structure and Side of Investment Banking Valuation Methods in Investment Banking Leveraged Buyout (LBO) Initial Public Offering (IPO) Merger and Acquisition Ethics in Investment Banking Course 5: Capital Budgeting & Investment Decision Rules Introduction NPV Method Payback Period Method Internal Rate of Return (IRR) Evaluating Projects in Different Lives Conclusion Course 6: Budgeting and Forecasting Introduction Detail Budget Requirement Process of Making Budget Course 7: Level 3 Tax Accounting Tax System and Administration in the UK Tax on Individuals National Insurance How to Submit a Self-Assessment Tax Return Fundamentals of Income Tax Payee, Payroll and Wages Value Added Tax Corporation Tax Double Entry Accounting Management Accounting and Financial Analysis Career as a Tax Accountant in the UK Course 8: Forex Trading Level 3 Introduction to Forex Trading Major Currencies and Market Structure Kinds of Foreign Exchange Market Money Management Fundamental Analysis Technical Analysis Pitfalls and Risks Managing Risk Trading Psychology Course 10: Fraud Management & Anti Money Laundering Awareness Complete Diploma Introduction to Money Laundering Proceeds of Crime Act 2002 Development of Anti-Money Laundering Regulation Responsibility of the Money Laundering Reporting Office Risk-based Approach Customer Due Diligence Record Keeping Suspicious Conduct and Transactions Awareness and Training Course 11: Effective Communication Skills Diploma Business Communication Verbal and Non-verbal Communication Written Communication Electronic Communication Communicating with Graphic Effectively Working for Your Boss How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Training Expertise and essential knowledge, which will assist you in reaching your goal. Certificate: PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) Requirements Anyone from any background can enrol in this training Bundle. Career path Upon successful completion of this Finance and Investment Banking bundle and equipped with the necessary skillsets, you might explore opportunities such as: Investment Banker Business Analyst Financial Associate Executive Director Managing Director Join Analyst Financial Advisor And much more! Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Level 2 Financial Planning and Management Course) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Discover the core principles of effective retail operations through this comprehensive training program for retail assistants. Dive into essential topics such as retail management strategies, buying and merchandising, pricing techniques, supply chain management, and customer interactions. Learn the nuances of the sales process, customer checkout experiences, consumer behavior, and the significance of targeted marketing. Explore the art of communicating with customers and delve into retail psychology. Gain insights into negotiating deals with suppliers, ensuring store security, and understanding management skills for team leadership. This training equips aspiring retail assistants with a well-rounded understanding of the retail industry. Learning Outcomes: Grasp the fundamentals of retail management and strategies. Explore the complexities of retail buying and effective merchandising. Understand various retail pricing techniques and strategies. Master supply chain management principles within a retail context. Navigate the sales process and provide optimal customer checkout experiences. Analyze consumer behavior and apply targeted marketing approaches. Develop effective communication skills for customer interactions. Comprehend legal aspects such as the Consumer Rights Act. Why buy this Retail Assistant?  Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Retail Assistant you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Retail Assistant course is ideal for Individuals aspiring to become retail assistants. Current retail employees seeking comprehensive training. Customer service professionals transitioning to retail roles. Individuals with a keen interest in retail operations. Prerequisites This Retail Assistant was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Retail Assistant - Average Earnings: £16,000 - £22,000 per year. Customer Service Representative - Average Earnings: £18,000 - £24,000 per year. Visual Merchandiser - Average Earnings: £20,000 - £30,000 per year. Sales Associate - Average Earnings: £16,000 - £22,000 per year. Retail Supervisor - Average Earnings: £18,000 - £24,000 per year. Course Curriculum Module 01: Introduction to Retail Management Introduction to Retail Management 00:22:00 Module 02: Retail Strategy Retail Strategy 00:13:00 Module 03: Retail Buying and Merchandising Retail Buying and Merchandising 00:17:00 Module 04: Retail Pricing Retail Pricing 00:32:00 Module 05: Supply Chain Management in Retailing Supply Chain Management in Retailing 00:12:00 Module 06: The Sales Process and Dealing with Customers at the Checkout The Sales Process and Dealing with Customers at the Checkout 00:10:00 Module 07:Importance of Consumer Behaviour Importance of Consumer Behaviour 00:12:00 Module 08: Taking Trends and Targeting Customers Effectively Taking Trends and Targeting Customers Effectively 00:11:00 Module 09: The Importance of Communicating with Customers The Importance of Communicating with Customers 00:18:00 Module 10: Choosing a Retail Location Choosing a Retail Location 00:14:00 Module 11: Retail Psychology Retail Psychology 00:13:00 Module 12: Negotiate the Right Deal with Suppliers Negotiate the Right Deal with Suppliers 00:12:00 Module 13: Develop Store Security Procedures Develop Store Security Procedures 00:16:00 Module 14: Management Skills for Leading Your Team Management Skills for Leading Your Team 00:17:00 Module 15: Selling in Multiple Channels Selling in Multiple Channels1 00:21:00 Module 16: Retail Brand Management Retail Brand Management 00:16:00 Module 17: Health & Safety for Retail Stores Health & Safety for Retail Stores 00:21:00 Module 18: Consumer Rights Act Consumer Rights Act 00:15:00 Mock Exam Mock Exam - Retail Management 00:20:00 Final Exam Final Exam - Retail Management 00:20:00 Assignment Assignment - Retail Assistant 00:00:00

Do you want to improve your customer service skills & want to make your customers happy? Do you want to exceed customer expectations and want to create clients who spread words about your business? If yes, then enrol now and benefit from this course. Description: This Customer Service course teaches the basics of customer service and translates that knowledge into practical application. Students will come away from this customer service course knowing how a positive attitude, going a step beyond basic customer service, and dealing effectively with complaints will enhance their work experience. Students will learn the difference between internal and external customers and will find out how the development and implementation of a comprehensive customer service policy promote consistency in how customers are treated and keep customers happy. Who is the course for? Individuals who have any interaction with customers in any business. People who want to take their customer service skills to the next level. Students. Job seekers. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: Level 2 Certificate in Customer Service is a useful qualification to possess, and would be beneficial for the following professionals: Administrative Receptionist. Assistant Office Manager. Call Center Customer Service Representative. Call Center Representative. Call Center Supervisor. Customer Care Representative. Customer Service Administrative Assistant. Customer Service Agent. Customer Service Analyst. Customer Service Assistant. Customer Service Associate. Customer Service Introduction To Customer Service 00:15:00 The Power of Positive Thinking in Customer Service 00:30:00 Types of Difficult Customers and How to Help them 01:00:00 How to Deal with Difficult Customers 00:30:00 Conclusion 00:15:00 Customer Service Basics Customer Service and Retention Templates 01:00:00 Customer Service & Retention Checklist 01:00:00 Customer Service Checklist 01:00:00 Customer Service Skills First Lesson 00:30:00 Second Lesson 01:00:00 Third Lesson 00:30:00 Fourth Lesson 00:30:00 Fifth Lesson 01:00:00 Microsoft Word Module One - Getting Started 00:30:00 Module Two - Opening 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Document 01:00:00 Module Five - Basic Editing Tasks 01:00:00 Module Six - Basic Formatting Tasks 01:00:00 Module Seven - Formatting Paragraphs 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Styles 01:00:00 Module Ten - Formatting the Page 01:00:00 Module Eleven - Sharing Your Document 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Excel Module One - Getting Started 00:30:00 Module Two - Opening Excel 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Worksheet 01:00:00 Module Five - Viewing Excel Data 01:00:00 Module Six - Building Formulas 01:00:00 Module Seven - Using Excel Functions 01:00:00 Module Eight - Using Quick Analysis 01:00:00 Module Nine - Formatting Your Data 01:00:00 Module Ten - Using Styles, Themes, and Effects 01:00:00 Module Eleven - Printing and Sharing Your Workbook 01:00:00 Module Twelve - Wrapping Up 01:00:00 Mock Exam Mock Exam- Certificate in Customer Service 00:30:00 Final Exam Final Exam- Certificate in Customer Service 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00