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Level 5 QLS Endorsed Course | Endorsed Certificate Included | Plus 5 Career Guided Courses | CPD Accredited

4 hours of coaching to support the setting up of an effective Circle of Friends

Sales Overview: Delivery Driver Online Course Are you ready to embark on a fulfilling career as a delivery driver? Welcome to our comprehensive 'Delivery Driver Online Course' designed to equip you with the essential skills, knowledge, and strategies to excel in the dynamic world of delivery driving. Whether you're delivering food, packages, or goods, this course is your passport to success on the road.   Module 1: Introduction to Delivery Driver In this introductory module, you'll gain insights into the role of a delivery driver, its significance in various industries, and the opportunities it offers. Understand the responsibilities, expectations, and potential career paths available to delivery drivers. Module 2: Challenges and Strategies for Delivery Drivers Navigate through the unique challenges faced by delivery drivers, from time management to navigating through traffic. Learn effective strategies to overcome obstacles, optimize routes, and ensure timely deliveries, even in the most demanding situations. Module 3: Safety Considerations and Best Practices for Delivery Drivers Safety is paramount in delivery driving. Explore safety protocols, defensive driving techniques, and hazard awareness to minimize risks and protect yourself, your cargo, and others on the road. From inclement weather to handling emergencies, you'll be prepared for any scenario. Module 4: Customer Service Skills for Delivery Drivers Delivering more than just packages, this module hones your customer service skills to delight customers with every delivery. From professionalism to handling customer inquiries and complaints, learn how to leave a positive and lasting impression. Module 5: Tools and Technologies for Efficient Delivery Driving Discover the latest tools, technologies, and apps that streamline delivery operations and enhance efficiency. From GPS navigation systems to route optimization software, leverage cutting-edge solutions to maximize productivity and minimize downtime. Module 6: Ethical Considerations and Challenges for Delivery Drivers Ethics and integrity are the cornerstones of successful delivery driving. Explore ethical dilemmas, privacy concerns, and legal considerations that impact delivery drivers. Uphold ethical standards and navigate through challenging situations with integrity and professionalism. Module 7: Recap and Future Development as a Delivery Driver In this concluding module, reflect on your journey as a delivery driver and identify areas for growth and development. Set goals, explore opportunities for advancement, and chart your course for continued success in the dynamic field of delivery driving.   Why Choose Our Delivery Driver Online Course? Flexible Learning: Access modules anytime, anywhere, and at your own pace. Expert Guidance: Learn from industry professionals and subject matter experts. Interactive Content: Engaging multimedia content, quizzes, and practical exercises enhance learning retention. Career Advancement: Gain a competitive edge and unlock opportunities for career advancement in the delivery industry.   Don't miss this opportunity to elevate your delivery driving skills and embark on a rewarding career journey. Enroll in our 'Delivery Driver Online Course' today and drive your success on the road ahead! Course Curriculum Module 1: Introduction to Delivery Driver Introduction to Delivery Driver 00:00 Module 2: Challenges and Strategies for Delivery Drivers Challenges and Strategies for Delivery Drivers 00:00 Module 3: Safety Considerations and Best Practices for Delivery Drivers Safety Considerations and Best Practices for Delivery Drivers 00:00 Module 4: Customer Service Skills for Delivery Drivers Customer Service Skills for Delivery Drivers 00:00 Module 5: Tools and Technologies for Efficient Delivery Driving Tools and Technologies for Efficient Delivery Driving 00:00 Module 6: Ethical Considerations and Challenges for Delivery Drivers Ethical Considerations and Challenges for Delivery Drivers 00:00 Module 7: Recap and Future Development as a Delivery Driver Recap and Future Development as a Delivery Driver 00:00

Entry Level 2 Extended Award in Skills for Working in Child Care Industries Would you like to start a career in a childcare setting? Then, our entry level 2 extended award in skills for working in child care industries course will be perfect for you. This entry level 2 extended award in skills for working in child care industries provides foundational skills and knowledge for individuals aspiring to work in childcare. This entry level 2 extended award in skills for working in child care industries course covers child development and health and safety. Moreover, this entry level 2 extended award in skills for working in child care industries course includes effective communication, and supporting play and learning. This entry level 2 extended award in skills for working in child care industries course combines theoretical learning with practical activities to build confidence and competence. Participants of this entry level 2 extended award in skills for working in child care industries course gain an understanding of the roles and responsibilities within childcare settings. So, without further delay, join our entry level 2 extended award in skills for working in child care industries course for further education or entry-level positions in early years environments. Learning outcome of entry level 2 extended award in skills for working in child care industries Upon completing the entry level 2 extended award in skills for working in child care industries, learners will be able to: Understand basic principles of child development and learning. This entry level 2 extended award in skills for working in child care industries course demonstrates knowledge of health, safety, and hygiene practices in childcare settings. Communicate effectively with children, colleagues, and parents is a lesson part of this entry level 2 extended award in skills for working in child care industries course. Support play and learning activities for young children are also included in this entry level 2 extended award in skills for working in child care industries course. Through this entry level 2 extended award in skills for working in child care industries course, you can recognise the roles and responsibilities of childcare professionals. This entry level 2 extended award in skills for working in child care industries course applies practical skills to create a safe and nurturing environment. After completing this entry level 2 extended award in skills for working in child care industries course, you can identify areas for improvement. Special Offers of this Entry Level 2 Extended Award in Skills for Working in Child Care Industries Course This entry level 2 extended award in skills for working in child care industries Course includes a FREE PDF Certificate. Lifetime access to this entry level 2 extended award in skills for working in child care industries Course Instant access to this entry level 2 extended award in skills for working in child care industries Course Get FREE Tutor Support to this entry level 2 extended award in skills for working in child care industries Course Entry Level 2 Extended Award in Skills for Working in Child Care Industries Kickstart your career in childcare with the Entry Level 2 Extended Award in Skills for Working in Child Care Industries. This course provides essential skills and knowledge, covering everything from child development to health and safety. The Entry Level 2 Extended Award in Skills for Working in Child Care Industries also focuses on effective communication and supporting play and learning, ensuring you're well-prepared for the demands of childcare. Combining theoretical learning with practical activities, this course builds your confidence and competence. Enroll today to gain a strong foundation and step into the childcare industry with assurance and expertise! Who is this course for? Entry Level 2 Extended Award in Skills for Working in Child Care Industries This entry level 2 extended award in skills for working in child care industries course is for individuals with little to no childcare experience seeking entry-level roles or further education in the field. Requirements Entry Level 2 Extended Award in Skills for Working in Child Care Industries To enrol in this Entry Level 2 Extended Award in Skills for Working in Child Care Industries Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Skills for Working in Child Care Industries Course. Be energetic and self-motivated to complete our Skills for Working in Child Care Industries Course. Basic computer Skill is required to complete our Skills for Working in Child Care Industries Course. If you want to enrol in our Child Care Industries Course, you must be at least 15 years old. Career path Entry Level 2 Extended Award in Skills for Working in Child Care Industries This entry level 2 extended award in skills for working in child care industries course prepares individuals for roles such as: Childcare assistant Nursery aide Playgroup helper And further education in childcare.

Welcome to our Basic Cardiac (Heart) Care course, where we embark on a journey of understanding and compassionate care for the most vital organ in your body-your heart. This course is designed to provide essential knowledge and skills to those interested in cardiac health and well-being. Delve into the world of heart health, where you'll learn about the anatomy and functions of the heart, recognize the signs of a heart attack, and understand its potential complications. We'll guide you through emergency care procedures, and you'll gain valuable insights into risk factors, lifestyle choices, and heart remedies to keep your heart in its best shape. Join us in this educational endeavor to make a significant difference in heart care. Learning Outcomes Gain a profound understanding of cardiac health, including the structure and functionality of the heart. Acquire the knowledge and skills to recognize the signs and symptoms of a Cardiac Care Technician, as well as potential complications. Be well-prepared to provide emergency care for individuals facing a heart attack. Explore the critical aspects of risk factors related to heart health and the impact of lifestyle choices. Learn about effective heart remedies and receive valuable tips and suggestions for maintaining heart health. Why choose this Basic Cardiac (Heart) Care course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Basic Cardiac (Heart) Care course for? Individuals interested in acquiring life-saving skills for responding to heart emergencies. Healthcare professionals eager to enhance their knowledge in Emergency Medical Technician (EMT). Those looking to improve their own heart health and well-being. Caregivers, parents, and family members seeking preparation for heart-related emergencies. First responders and individuals entrusted with the well-being of others in critical situations. Career path Cardiac Care Technician: £20,000 - £40,000 Emergency Medical Technician (EMT): £22,000 - £33,000 Healthcare Educator: £30,000 - £55,000 Wellness Coach: £25,000 - £45,000 Cardiac Rehabilitation Specialist: £25,000 - £45,000 Clinical Research Coordinator: £27,000 - £50,000 Prerequisites This Basic Cardiac (Heart) Care does not require you to have any prior qualifications or experience. You can just enrol and start learning. This Basic Cardiac (Heart) Care was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Introduction & First Concepts Introduction 00:03:00 What is A Heart Attack & Complications What Is A Heart Attack 00:14:00 Complications Of A Heart Attack 00:11:00 Emergency Care For A Heart Attack Emergency Care For A Heart Attack 00:10:00 Risk Factors & Lifestyle Choices Risk Factors For Heart Disease 00:07:00 Lifestyle Choices For Your Heart 00:06:00 Heart Remedies Remedies For A Healthy Heart 00:15:00 Final Tips & Suggestions Conclusion - Final Tips & Suggestions 00:01:00 Assignment Assignment - Basic Cardiac (Heart) Care 00:00:00

Sports First Aid: Sports First Aid Training Online Unlock the Power of Sports First Aid: Sports First Aid Training Course: Enrol Now! This Sports First Aid: Sports First Aid Training course will provide you with a thorough understanding of sports first aid, including the roles and responsibilities of a sports first aider, initial assessment steps, knowledge of various common and major injuries, and so on. This comprehensive Sports First Aid: Sports First Aid Training course will train you with the necessary skills and expertise to effectively manage medical emergencies. In addition, our Sports First Aid: Sports First Aid Training course will teach you how to use sports first aid to treat and prevent injuries in any sport or fitness setting. Learning Objectives of Sports First Aid: Sports First Aid Course After completing this Sports First Aid: Sports First Aid Training course, the learner will be able to: Understand the fundamentals of sports first aid. Understand the role and responsibilities of a sports first aider. Know the steps of doing an initial assessment and monitoring vital signs. Gain a solid understanding of life-saving priorities and CPR procedures. Gain knowledge of first aid for common injuries like cuts, sprains, puncture wounds etc. Become skilled at handling major injuries, such as head injuries, concussions, back injuries and more. Acquire extensive knowledge of environmental injuries. Know how to manage medical emergencies like heart attack, stroke, etc. Gain a clear understanding of things to keep in mind while giving first aid. So, do not miss this golden opportunity and enrol in this Sports First Aid: Sports First Aid Training course today and prepare to be the shield that keeps people safe from life-threatening situations. Main Course: Sports First Aid Free Courses included with Sports First Aid: Sports First Aid Training course. Course 01: Health & Social Care Course 02: Childcare and Nutrition Course 03: Level 3 Certificate in Sports Massage Therapy [ Note: Free PDF certificate as soon as completing the Sports First Aid: Sports First Aid Course] Sports First Aid: Sports First Aid Course Online This Sports First Aid: Sports First Aid Course consists of 08 modules. Course Curriculum of Sports First Aid: Sports First Aid Course Module 01: An Overview of Sports First Aid Module 02: Preliminary Analysis Module 03: Importance of Life-Saving Priorities Module 04: First Aid for Frequent Injuries Module 05: First Aid for Severe Injuries Module 06: Injuries Caused by the Environment Module 07: Understanding Medical Emergencies Module 08: Points to Remember Assessment Method of Sports First Aid: Sports First Aid Course After completing each module of Sports First Aid: Sports First Aid Course, you will get MCQ quizzes to assess your learning. You will move through the later modules upon successful completion (60% correct answer at least) of the quiz test. This process continues till the end of the Sports First Aid: Sports First Aid Course. Certification of Sports First Aid: Sports First Aid Course After completing the Sports First Aid: Sports First Aid Course, you can instantly download your certificate for FREE. The hard copy of the certification will also be delivered to your doorstep via post, which will cost £13.99. Who is this course for? Sports First Aid: Sports First Aid Course Online This Sports First Aid: Sports First Aid Course is for: Students Recent graduates Job Seekers Anyone with an interest in sports first aid. People who are already working in relevant fields and want to improve their knowledge and skills. Requirements Sports First Aid: Sports First Aid Course Online To enrol in this Sports First Aid: Sports First Aid Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Sports First Aid: Sports First Aid Course. Be energetic and self-motivated to complete our Sports First Aid: Sports First Aid Course. Basic computer Skill is required to complete our Sports First Aid: Sports First Aid Course. If you want to enrol in our Sports First Aid: Sports First Aid Course, you must be at least 15 years old. Career path Sports First Aid: Sports First Aid Course Online To become a successful Sports First Aid: Sports First Aider.

Course Overview: In times of crisis and emergencies, being equipped with the right skills can make a significant difference. Welcome to our unique course, "Emergency First Aid and Incident Management at Work," where you will gain the knowledge and expertise to respond effectively to workplace incidents. In a world where unexpected incidents can occur at any moment, being equipped with the knowledge and skills to provide emergency first aid and effectively manage incidents at work is not just an advantage but a necessity. With this course, we empower you to plan and handle emergencies confidently, ensuring the safety and well-being of those around you. Key Features of the Course: CPD certificate upon completion 24/7 Learning Assistance for continuous support and guidance Who is This Course For? This Emergency First Aid and Incident Management at Work course is designed for professionals across all industries who want to enhance their emergency response capabilities and incident management skills. It is particularly beneficial for supervisors, team leaders, and managers responsible for the safety and well-being of their colleagues in the workplace. What You Will Learn: In this comprehensive Emergency First Aid and Incident Management at Work course, you will gain essential knowledge and helpful skills to handle emergencies and manage incidents in the workplace. The course modules include: In the Emergency First Aid and Incident Management at Work course, you will gain vital skills and knowledge to handle emergencies and manage incidents in the workplace. Through modules covering workplace first aid, incident management strategies, primary and secondary surveys, and basic first-aid techniques, you will become adept at swiftly identifying injuries, providing immediate care, and effectively responding to various emergencies. The Emergency First Aid and Incident Management at Work course empowers you with the ability to handle common workplace injuries, address secondary illnesses and injuries, stabilise fractures and dislocations, and communicate essential information when calling for emergency services. Enrolling in this course will enhance your career prospects, contribute to safer work environments, and become a valuable asset capable of safeguarding lives during critical moments. Why Enrol in This Course: By enrolling in this Emergency First Aid and Incident Management at Work course, you will acquire a set of critical skills that are highly sought after in today's job market. This course has garnered top reviews and has been recently updated to reflect the latest industry standards and best practices. With incidents and emergencies becoming increasingly prevalent in various work environments, responding swiftly and effectively will make you a valuable asset to any organisation. Requirements: No prior experience or qualifications are necessary to enrol in this Emergency First Aid and Incident Management at Work course. However, a basic understanding of workplace safety and a willingness to learn and apply new skills are highly recommended. Career Path: Upon completing this Emergency First Aid and Incident Management at Work course, you will have the skills and knowledge to pursue various career opportunities related to emergency response and incident management. Some of the professions you can consider include: Health and Safety Officer - Average UK Salary: £35,000 per year Emergency Response Team Leader - Average UK Salary: £40,000 per year Workplace Safety Coordinator - Average UK Salary: £32,000 per year Incident Manager - Average UK Salary: £45,000 per year First Aid Trainer - Average UK Salary: £27,000 per year Security Supervisor - Average UK Salary: £25,000 per year Safety Consultant - Average UK Salary: £50,000 per year Certification: You will receive a CPD (Continuing Professional Development) certificate upon completing this Emergency First Aid and Incident Management at Work course. This certificate will validate your newly acquired skills and testify to your commitment to workplace safety and emergency preparedness. Course Curriculum 1 sections • 12 lectures • 04:34:00 total length •Introduction to Workplace First Aid: 00:32:00 •Legal Framework for Workplace First Aid: 00:27:00 •Incident Management at Work: 00:30:00 •Primary Survey: 00:16:00 •Secondary Survey: 00:17:00 •Basic First-Aid Techniques: 00:36:00 •Dealing with Minor Injuries at the Workplace: 00:39:00 •Secondary Illness Loss of Responsiveness and CPR: 00:14:00 •Secondary Illness Breathing Problems: 00:13:00 •Secondary Illnesses and Injuries: 00:25:00 •Dealing With Fractures and Dislocations: 00:15:00 •Call for an Emergency: 00:10:00

Register on the Driving Instructor today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get an e-certificate as proof of your course completion. The Driving Instructor is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Driving Instructor Receive a e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Who Is This Course For: The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the Driving Instructor, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16.  Course Content Module 01: The Driving Instructor The Driving Instructor 00:21:00 Module 02: Structured Driver Training Structured Driver Training 00:30:00 Module 03: The ADI Exams The ADI Exams 00:38:00 Module 04: Communication Skills and Dealing with a New Client Communication Skills and Dealing with a New Client 00:27:00 Module 05: Learning to Drive Learning to Drive 00:36:00 Module 06: Driving Large Vehicles Driving Large Vehicles 00:36:00 Module 07: Assessment Items Assessment Items 00:29:00 Module 08: Disabilities and Impairments Disabilities and Impairments 00:35:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Any team member with Customer interaction (including internal) are the 'Ambassadors' of the company/organisation. If they project positive professionalism - they win others' confidence. If they appear or sound like they are in any way indifferent or unprofessional - they will cost sales and lose clients/customers. With this 2 day Training course, that will be tailored to your company/organisation, each person attending will upgrade their professional standards in people skills, telephone manner and email etiquette. No training in this area may well be a false economy as there is a much greater risk of disenfranchised customers and team members - and probably increases your competitors to win business at your expense. Professional customer care is all too frequently regarded as a token issue in most induction sessions for employees. Surprisingly it is very rarely considered as a key priority, despite being essential for ensuring customer commitment is secure and supplier/partnerships are robust. Excellent customer care is paramount in our ever increasingly competitive market and making customers feel valued and looked after is often a differentiator. This 2-day course will help you understand your customers and the vital importance of customer care in any organisation. You will gain the tools and techniques to apply your learning directly back into the workplace and deliver excellent customer care. Course Syllabus The syllabus of the Professional Customer Care course is comprised of four modules, covering the following: Module One What is Excellent Customer Care? Internal versus external customers Why customer care is important Meeting customer expectations Module Two Making a Personal Difference How do you measure customer care? Making a difference Taking ownership Positive mental attitude Displaying professionalism both face-to-face and over the telephone Using positive language Module Three Gathering Information and Offering Solutions Asking the right questions Active listening skills Summarising and clarifying skills Module Four Dealing with Difficult Situations How to give a 'service' no Demonstrating empathy Assertiveness techniques Handling a complaint Problem solving Saying 'sorry' Making realistic promises and keeping them Real Play Scenarios with a Professional Actor (Optional Extra) This programme benefits significantly from our innovative training feature: Real Play. Using a professional actor who performs role plays as different customer characters in carefully devised situations, the delegates have the opportunity to 'pause' the role play to coach and control their character to improve their skill sets and practice the theory delivered. These scenarios can deal with difficult situations and enacting options to ensure good customer relations are intact. The outcome of the scenario is the responsibility of the delegates, not the trainer and actor. The actor will remain in character throughout the de-brief in order to bring to life the impact and possible next steps. Objectives By the end of the course participants will be able to Adopt a professional telephone manner Communicate assertively by taking control and directing the conversation Deliver information positively by offering options and alternatives Develop a range of versatile behaviours to use when dealing with difficult situations by: Listening actively Using empathy Gathering relevant information through effective questioning Finding solutions to concerns/problems quickly and efficiently Speaking positively and assertively What Is The Benefit? For individuals this course will increase confidence and ability to deal with customers in all situations, which will in turn create customer loyalty and raise their profile. For an employer, ensuring that all customer facing employees are demonstrating excellent customer care instils confidence in the customers and promotes a positive image of the company. In-House Courses Every single team member or employee that has a role which involves engaging with a customer, client and/or a key partner/supplier has a responsibility for projecting a positive image of the organisation which they represent. That may sound obvious, but how many hundreds of experiences have you had as a customer where you were treated with indifference and a distinct lack of professionalism by the receptionist, the retail assistant, the tele-agent, the delivery person, the credit controller or the departmental manager of the operation that you were dealing with? Far too many to count? This is because professional customer care is regarded as a token issue in most induction sessions for employees - and it is very rarely considered as a key priority to ensure customer commitment is secure and supplier/partnerships are robust. Yet the hugely expensive churn in customer/client commitments and staff is enormously expensive and immensely disruptive to any organisation. The Importance of Customers and Clients Every client/customer engaging person needs to recognise that it is ultimately the client or customer that pays their wages. If they gain a basic understanding of the clients' motivations and behaviours, coupled with some core skills in how to care for them, they will attain the status of 'professional'. This will very quickly translate into increased revenues, retained loyalty, high commitment and far greater security for all parties. The foundation has to be based on the authentic commitment to both the customer and also to the organisation they work for. Disenfranchisement readily curdles into sloppy behaviours cloaked in unprofessional attitudes and demeanours; plenty there to repel the most loyal of customers. If your company or organisation relies on repeat business and retaining the confidence and commitment of your clients, then all of your team members - perhaps including managers who set the example and have the biggest influence on the where the needle points to in relation to professionalism - need to be trained on the core basics of professional customer care. Customer Care Programmes from Dickson Training Ltd We are delighted to boast about the many successes we have had in providing effective and long lasting improvements for many clients, where awards have been won and, more importantly, talent has been retained because their clients and customers keep on coming back. Professional customer care extends to suppliers and partners that you value and need to get the best service and rates from, as well as any 'internal clients' such as other departments where you need to rely on their support and collaboration in order to achieve your goals. It is amazing what effective professional customer care training can do for any organisation. Without it your organisation may be vulnerable, with it you are much more likely to see increased performances and much greater security and growth. Scheduled Courses Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. Please contact us for more information.

Did you know Xero is the most widely used accounting software, but most people don't know how to use it correctly? Learn valuable, usable skills in Xero that employers are looking for right now and get ahead of the competition in your next interview or job promotion.  Through the Xero Accounting Diploma you will learn to use Xero to manage business accounts. The course is about how to use Xero based on the most popular functions which you as a Xero operator need to know how to use, in order to be proficient in using the software. You will learn how to set up a Xero system from the right beginning to the end, including how to enter opening balances, post customer invoices and credit notes. In addition to that, you will enhance your knowledge about post supplier bills and credit notes, pay suppliers, petty cash, prepare a VAT return, reconcile the bank and the credit card, and post journals. Moreover, understand the management of payroll function, write off bad debts, and run reports amongst things. Assessment: This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Xero Accounting Diploma is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Xero Accounting Diploma is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Introduction Introduction 00:02:00 Getting Started Introduction - Getting Started 00:01:00 Signing up to Xero 00:04:00 Quick Tour of Xero 00:12:00 Initial Xero Settings 00:13:00 Chart of Accounts 00:14:00 Adding a Bank Account 00:08:00 Demo Company 00:04:00 Tracking Categories 00:07:00 Contacts 00:12:00 Invoices and Sales Introduction - Invoices and Sales 00:01:00 Sales Screens 00:04:00 Invoice Settings 00:13:00 Creating an Invoice 00:18:00 Repeating Invoices 00:07:00 Credit Notes 00:06:00 Quotes Settings 00:03:00 Creating Quotes 00:07:00 Other Invoicing Tasks 00:03:00 Sending Statements 00:03:00 Sales Reporting 00:05:00 Bills and Purchases Introduction - Bills and Purchases 00:01:00 Purchases Screens 00:04:00 Bill Settings 00:02:00 Creating a Bill 00:13:00 Repeating Bills 00:05:00 Credit Notes 00:06:00 Purchase Order Settings 00:02:00 Purchase Orders 00:08:00 Batch Payments 00:12:00 Other Billing Tasks 555 00:02:00 Sending Remittances 00:03:00 Purchases Reporting 00:05:00 Bank Accounts Introduction - Bank Accounts 00:01:00 Bank Accounts Screens 00:07:00 Automatic Matching 00:04:00 Reconciling Invoices 00:06:00 Reconciling Bills 00:03:00 Reconciling Spend Money 00:05:00 Reconciling Receive Money 00:04:00 Find and Match 00:04:00 Bank Rules 00:09:00 Cash Coding 00:03:00 Remove and Redo vs Unreconcile 00:04:00 Uploading Bank Transactions 00:07:00 Automatic Bank Feeds 00:06:00 Products and Services Introduction - Products and Services 00:01:00 Products and Services Screen 00:02:00 Adding Services 00:03:00 Adding Untracked Products 00:03:00 Adding Tracked Products 00:07:00 Fixed Assets Introduction - Fixed Assets 00:01:00 Fixed Assets Settings 00:06:00 Adding Assets from Bank Transactions 00:06:00 Adding Assets from Spend Money 00:05:00 Adding Assets from Bills 00:02:00 Depreciation 00:04:00 Payroll Introduction - Payroll 00:01:00 Payroll Settings 00:15:00 Adding Employees 00:18:00 Paying Employees 00:10:00 Payroll Filing 00:04:00 VAT Returns Introduction - VAT Returns 00:01:00 VAT Settings 00:02:00 VAT Returns - Manual Filing 00:06:00 VAT Returns - Digital Filing 00:02:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00