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Are you passionate about water safety and saving lives? Join us for an exhilarating Introduction to Lifeguard Training where you'll embark on a comprehensive journey through essential modules designed to equip you with the skills and knowledge needed to become a certified lifeguard. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access In this Introduction to Lifeguard Training course, learners acquire essential skills and knowledge crucial for ensuring water safety. They learn how to respond swiftly and effectively during emergencies, including identifying risks and managing safety around aquatic environments. Prevention of injuries is emphasized through understanding and implementing safety protocols. First aid techniques are taught to address various injuries that may occur poolside or in water settings. Learners also gain proficiency in handling cardiac emergencies, such as administering CPR and using AEDs when needed. The course emphasizes the importance of vigilant lifeguard observation to detect potential risks and intervene promptly. Techniques for assisting and rescuing individuals in distress are practiced extensively to prepare learners for real-life scenarios. Lastly, learners develop a professional mindset and demeanor expected of lifeguards, focusing on communication, teamwork, and decision-making skills essential for maintaining a safe aquatic environment. Course Curriculum Module 01: Emergency Response Activity Module 02: Safety and Risk Management Module 03: Injury Prevention Module 04: First Aid Module 05: Cardiac Emergencies Module 06: Lifeguard Observation Module 07: Assists and Rescues Module 08: Professional Lifeguard Learning Outcomes: Apply emergency response techniques in simulated aquatic rescue scenarios. Implement safety protocols to manage risks in swimming pool environments. Demonstrate strategies to prevent injuries during aquatic activities. Administer basic first aid procedures for common water-related injuries. Identify symptoms and provide initial care for cardiac emergencies at pools. Perform effective observation techniques to ensure swimmer safety and well-being. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals seeking foundational training in lifeguard responsibilities. Anyone interested in learning essential aquatic rescue and safety skills. Students preparing for roles in pool supervision and emergency response. Those aiming to enhance their knowledge of water safety practices. Participants looking to understand lifeguarding duties and responsibilities. Career path Pool Lifeguard Water Park Attendant Aquatic Centre Assistant Swimming Instructor Beach Patrol Officer Leisure Centre Lifeguard Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Super Saver Offer Previous Price: £4565 & Offered Price: £119!! ** Save Now: £4446! Offer Ends Soon. Hurry Up!! ** Get a Free 1 QLS Endorsed Certificate Course with 10 Additional CPD Accredited Bundle Courses In A Single Payment. If you wish to gain a solid and compact knowledge of HIIT Training & Bodyweight Exercises and boost yourself for your desired career, then take a step in the right direction with this industry-standard, comprehensive HIIT Training & Bodyweight Exercises course designed by professionals. This bundle package includes 1 Premium, The Quality Licence Scheme-endorsed course, 10 additional CPD Accredited Certificate courses, with expert assistance, and a FREE courses assessment included. Learn a range of in-demand technical skills to help you progress your career with 12 months of unlimited access to this bundle of courses. If you enrol in this package, you will not be charged any extra fees. This Bundle Package includes: Course 01: Certificate in HIIT Training & Bodyweight Exercises at QLS Level 3 10 Additional CPD accredited courses - Course 01: Physiotherapy Assistant Course 02: Fitness & Endurance Training Course 03: Hormone Health & Testosterone Course Course 04: Dieting For Weight Loss Course 05: Ketogenic Diet & Muscle Growth Course 06: Pain Management Course 07: Nutrition - Course Course 08: Eye Relaxation Technique Course 09: Personal Hygiene Course Course 10: Coronavirus Awareness Success becomes a lot simpler with this bundle package, which allows you to monetise your skills. This bundle is appropriate for both part-time and full-time students, and it can be completed at your own pace. This premium online bundle course supports your professional growth with Quality Licence Scheme endorsement, as well as CPD accreditation. You'll be able to practice on your own time and at your speed while still gaining an endorsed certificate. You'll get an unrivalled learning experience, as well as a Free Student ID card, which is included in the Bundle price. This ID card entitles you to discounts on bus tickets, movie tickets, and library cards. With this high-quality package, all students have access to dedicated tutor support and 24/7 customer service. Throughout the extensive syllabus of this package, you'll find the required assistance and also answers to all of your questions. The course materials are designed by experts, and you can access these easily from any of your smartphones, laptops, PCs, tablets etc. Master the skills to arm yourself with the necessary qualities and explore your career opportunities in relevant sectors. Why Prefer this Bundle Course? Upon successfully completing the bundle, you will receive a free certificate from the Quality Licence Scheme. Option to receive 10 additional certificates accredited by CPD to expand your knowledge. Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Our bundle's learning materials have engaging voiceover and visual elements for your convenience. For a period of 12 months, you will have 24/7 access to all bundle course material. Complete the bundle at your own pace. Each of our students gets full 24/7 tutor support After completing our Bundle, you will receive efficient assessments and immediate results. Start your learning journey straight away with this bundle and take a step toward a brighter future! *** Course Curriculum: *** The bundle courses have the following curriculum: Course 01: Certificate in HIIT Training & Bodyweight Exercises at QLS Level 3 Introduction Course Promo What You Will Learn In The Course Preview Workout The Problem With Traditional Cardio What Is HIIT How To Design Your HIIT Workout The Right Warm-Up Warm-Up & Cool Down Routine The HIIT Workout Explained Complete Home HIIT Workout Walkthrough How To Progress With Your HIIT Workouts Bonus: Should You Train Fasted? Exercise Videos (use these to change up your workout) Jumping Jacks Burpees Bodyweight Squats Butt Kicks Superman Side Lunge With A Twist Diet Calorie Explained Determining Your Ideal Calorie Intake Macronutrients Explained How Much Protein Should You Eat How Much Fat Should You Eat How Many Carbs Should You Eat Food Sources Introduction Quality Protein Sources Quality Carb Sources Quality Fat Sources The Best Supplements For Beginners What is the bundle Assessment Process? We offer an integrated assessment framework to make the process of evaluation and accreditation for learners easier. You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the exams. CPD 220 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Bundle Right for You? The package training is perfect for highly motivated people who want to improve their technical skills and prepare for the career they want! This package is also ideal for those who want to learn more about this subject in-depth and stay up to date with the latest details. From the comfort of your own home, study the package and expand your professional skillset! Requirements The Bundle has no formal entry criteria, and everyone is welcome to enrol! Anyone with a desire to learn is welcome to this course without hesitation. All students must be over the age of 16 and have a passion for learning and literacy. You can learn online using any internet-connected device, such as a computer, tablet, or smartphone. You can study whenever it's convenient for you and finish the HIIT Training & Bodyweight Exercises bundle package at your own speed. Career path The bundle course aims to help you get the job or even the long-awaited promotion of your dreams. With the support and guidance of our HIIT Training & Bodyweight Exercises package, you will learn the skills and knowledge that are important to your career. Certificates Certificate in HIIT Training & Bodyweight Exercises at QLS Level 3 Hard copy certificate - Included For Additional The Quality Licence Scheme Courses, You have to pay the price based on the Level of these Courses: Level 1 - £59 Level 2 - £79 Level 3 - £89 Level 4 - £99 Level 5 - £119 Level 6 - £129 Level 7 - £139 CPD Accredited Certificate 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (International delivery) CPD Accredited Certificate Digital certificate - £10 Upon passing the Bundle, you need to order to receive a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD.

Respiratory protection is essential for maintaining a safe and healthy environment in various industries, and this Respiratory Protection and Safety Training Course offers a thorough understanding of how to effectively manage and use respiratory protective equipment. Whether you're working in construction, healthcare, or industrial sectors, this course will provide you with the knowledge to minimise health risks associated with inhaling harmful substances. You’ll gain insight into the types of respirators available, their specific uses, and the correct way to maintain and care for them to ensure long-lasting protection. This training also highlights the importance of recognising the signs of exposure to hazardous particles and gases. By mastering safety protocols, you can confidently safeguard yourself and others from respiratory dangers. From understanding fit-testing methods to learning about the selection process of the appropriate respiratory equipment, this course will prepare you for all the critical aspects of respiratory safety. The course is perfect for anyone looking to boost their workplace safety knowledge, with a focus on ensuring that everyone in your environment is properly protected and informed. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Introduction to Respiratory Protection Module 02: Selecting the Right Respirator Module 03: Proper Use of Respirators Module 04: Respirator Maintenance Module 05: Respiratory Protection Program Module 06: Regulatory Compliance Module 07: Respiratory Protection in Special Cases Learning Outcomes: Understand respiratory protection principles for enhanced safety. Demonstrate proficiency in selecting appropriate respirators. Apply correct techniques for the optimal use of respirators. Implement effective maintenance practices for respiratory equipment. Develop and execute respiratory protection programmes. Ensure regulatory compliance in diverse laboratory scenarios. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Laboratory technicians Safety officers Environmental scientists Researchers Health and safety professionals Students in related fields Industrial hygienists Compliance officers Career path Laboratory Safety Officer Environmental Health and Safety Specialist Research Assistant Compliance Analyst Industrial Hygiene Technician Safety Coordinator Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Medical & Clinical Administration: Medical & Clinical Administration Course Online Enrol on our Medical & Clinical Administration: Medical & Clinical Administration Course to ensure that your Clinic or Medical Facility runs smoothly and efficiently. By studying this Medical & Clinical Administration: Medical & Clinical Administration Course, you will quickly master the difficult task of managing a medical environment and all of its challenges. Whether you're a manager or an administrator, our comprehensive Medical & Clinical Administration: Medical & Clinical Administration Course will prepare you for any situation that may arise in your line of work. This Medical & Clinical Administration: Medical & Clinical Administration Course provides you with a thorough understanding of the medical and clinical administration responsibilities. From filing confidential medical records to controlling the flow of medicinal stocks and supplies, you'll learn everything you need to know. Enrol in this valuable Medical & Clinical Administration: Medical & Clinical Administration Course today to ensure that you are fully aware of your legal and ethical responsibilities as an administrator. Main Course: Level 5 Diploma in Medical & Clinical Administration Courses are included in this Medical & Clinical Administration: Medical & Clinical Administration Course Course 01: Diploma in Medical Receptionist and Secretary Course 02:Diploma in Nurse Prescribing Course 03: Adult Nursing Training Other Benefits of Medical & Clinical Administration: Medical & Clinical Administration Course Free 4 PDF Certificate Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the Medical & Clinical Administration: Medical & Clinical Administration Course] Medical & Clinical Administration: Medical & Clinical Administration Course Online This Medical & Clinical Administration: Medical & Clinical Administration Course consists of 10 modules. Course Curriculum of the Level 5 Diploma in Medical & Clinical Administration Module 01: An Overview of Medical and Clinical Administration Module 02: Ways of Organising Schedules Module 03: How to Maintain Medical Records Module 04: Understanding the Filing Systems in Medical Offices Module 05: Maintaining Confidentiality in a Medical Environment Module 06: The Ways of Controlling Stocks and Supplies Module 07: Medical Jargon and Terminology Module 08: Ensuring Safety at Workplace Module 09: The Use of Information Technology in Health Care Module 10: Medical (Clinical) Coding and Billing Assessment Method of Medical & Clinical Administration: Medical & Clinical Administration Course After completing Medical & Clinical Administration: Medical & Clinical Administration Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Apart from this, you do not need to sit for any other assessments. Certification of Medical & Clinical Administration: Medical & Clinical Administration Course After completing the Medical & Clinical Administration: Medical & Clinical Administration Course, you can instantly download your certificate for FREE. The hard copy of the certification will also be delivered to your doorstep via post, which will cost £13.99. Who is this course for? Medical & Clinical Administration: Medical & Clinical Administration Course Online This Medical & Clinical Administration: Medical & Clinical Administration Course is ideal for individuals who want to start or advance their careers in Medical Reception and Medical Administration roles. Requirements Medical & Clinical Administration: Medical & Clinical Administration Course Online To enrol in this Medical & Clinical Administration Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Medical & Clinical Administration Course. Be energetic and self-motivated to complete our Medical & Clinical Administration Course. Basic computer Skill is required to complete our Medical & Clinical Administration Course. If you want to enrol in our Medical & Clinical Administration Course, you must be at least 15 years old. Career path Medical & Clinical Administration: Medical & Clinical Administration Course Online After completing this Medical & Clinical Administration: Medical & Clinical Administration Course, you will be able to pursue a variety of careers, including: Healthcare Administrator GP Receptionist Patient Coordinator Medical Assistant Medical Receptionist

Learn touch typing efficiently and accurately with our comprehensive Touch Typing Course. Suitable for beginners and those looking to refine their skills, this course covers everything from basic setup to mastering the entire keyboard.

Following attendance, candidates will be able to record an ECG correctly and start to develop interpretation skills. The course includes supervised practice in recording a 12 lead ECG.

An opportunity to develop knowledge and skills for wound management, infection control and removing skin closure devices.

This course provides the underpinning physiology and disease process knowledge for HCAs, working with patients with preventable diseases.

This course will equip non-registrants to allocate patients safely into face to face or telephone appointments, with an appropriate practitioner or service. The course will also equip non-registered staff to question for, recognise and allocate patients with urgent health needs.

Getting Started The OTHM Level 6 Diploma in Information Technology equips learners with the essential knowledge and skills to progress in various organisational settings. This program is thoughtfully structured to transform each learner into a confident, analytical thinker with profound expertise in Information Technology. Additionally, it fosters the ability to quickly adapt to evolving situations, whether in junior or mid-management positions or as they strive to achieve more prominent managerial roles within their organisations or industries. Key Benefits Acquires a profound comprehension of Information Technology. Equips them with the agility to promptly adjust to evolving technological environments and industry demands. Provides avenues for advanced education, including pursuing advanced degrees or specialised certifications in Information Technology. Grasps contemporary networking technologies in IT. Key Highlights The Level 6 Diploma in Information Technology is well-suited for individuals who have already embarked on, or are considering a transition into, careers in both the private and public sectors. We will ensure your access to the first-class education needed to achieve your goals and dreams and to maximise future opportunities. Remember! The assessment for the qualification is done based on assignments only, and you do not need to worry about writing any exams. With the School of Business and Technology London, you can complete the qualification at your own pace choosing online or blended learning from the comfort of your home. Learning and pathway materials, as well as study guides developed by our qualified tutors, will be available around the clock in our cutting-edge learning management system. Most importantly, at the School of Business and Technology London, we will provide you with comprehensive tutor support through our dedicated support desk. If you choose your course with blended learning, you will also enjoy live sessions with an assigned tutor, which you can book at your convenience. About Awarding Body OTHM is an established and recognised Awarding Organisation (Certification Body) launched in 2003. OTHM has already made a mark in the UK and global online education scenario by creating and maintaining a user-friendly and skill based learning environment. OTHM has both local and international recognition which aids OTHM graduates to enhance their employability skills as well as allowing them to join degree and/or Master top-up programmes. OTHM qualifications has assembled a reputation for maintaining significant skills in a wide range of job roles and industries which comprises Business Studies, Leadership, Tourism and Hospitality Management, Health and Social Care, Information Technology, Accounting and Finance, Logistics and Supply Chain Management. What is included? Outstanding tutor support that gives you supportive guidance all through the course accomplishment through the SBTL Support Desk Portal. Access our cutting-edge learning management platform, where you can access vital learning resources and communicate with the support desk team. Quality learning materials such as structured lecture notes, study guides, practical applications including real-world examples, and case studies will enable you to apply your knowledge. Learning materials are provided in one of the three formats: PDF, PowerPoint, or Interactive Text Content on the learning portal. The tutors will provide Formative assessment feedback to improve the learners' achievements. Assessment materials are accessible through our online learning platform Supervision for all modules Multiplatform accessibility through an online learning platform. This facilitates SBTL in providing learners with course materials directly through smartphones, laptops, tablets or desktops, offering students the opportunity to study at their convenience. Live Classes (for Blended Learning Students only). Assessment Time-constrained scenario-based assignments No examinations Entry Requirements Relevant NQF/QCF/RQF Level 5 diploma or equivalent recognised qualification. Learners must be 18 years or older at the beginning of the course. Mature learners (over 21) with management experience. International students whose first language is not English will need to have a score of 5.5 or above in IELTS (International English Language Testing System). Progression Learners completing the OTHM Level 6 Diploma in Information Technology will allow progress to: OTHM Level 7 Diplomas or Will be eligible to gain direct entry into relevant Master's degree programmes or Directly into employment in an associated profession. Why gain a OTHM Qualification? Quality, Standards and Recognitions- OTHM qualifications are approved and regulated by Ofqual (Office of the Qualifications and Examinations Regulation); hence, the learners can be very confident about the quality of the qualifications as well. Career Development to increase credibility with employers- All OTHM qualifications are developed to equip learners with the skills and knowledge every employer seeks. The learners pursuing an OTHM qualification will obtain an opportunity to enhance their knowledge and grow key competencies to tackle situations and work projects more effectively, which will give learners the potential to get promotions within the workplace. Alternatively, it allows them to progress onto an MBA top-up/Bachelor's degree / Master's degree programme around the World. Flexible study options- All OTHM qualifications have a credit value, which tells you how many credits are awarded when a unit is completed. The credit value will indicate how long it will normally take you to prepare for a unit or qualification. Three different types of qualification are: The award is achieved with 1 - 12 credits. The certificate is achieved with 13 - 36 credits. The diploma is achieved with at least 37 credits. The OTHM Level 6 Diploma in Information Technology consists of 6 mandatory units for a combined total of 120 credits, 1200 hours Total Qualification Time (TQT) and 480 Guided Learning Hours (GLH) for the completed qualification. Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. UNIT1- Advanced Computer Networks Reference No : R/617/3034 Credit : 20 || TQT : 200 The unit helps the learner to understand the basics concepts of networking in an IT industry. It also help the learner to achieve the knowledge of risk relating to organisation security. UNIT2- Advanced Data Analytics Reference No : R/617/3035 Credit : 20 || TQT : 200 The unit aim to get the knowledge of advanced data analytics. Learner must have some programming skills to perform the analytical tasks. UNIT3- Advanced Database Management Systems Reference No : D/617/3036 Credit : 20 || TQT : 200 The goal of this unit is to improve learners' comprehension and competence in advanced database systems and their management within a business or corporate context. Learners will acquire the ability to make informed choices about selecting vendor-based or open-source platforms for overseeing database systems. They will also be capable of constructing and planning a relational database management system (DBMS) for a client using open-source platforms. UNIT4- Computers, Society and Law Reference No : K/617/3038 Credit : 20 || TQT : 200 The objective of this unit is to bolster the learner's ability to tackle IT-related issues in the workplace that go beyond the immediate responsibilities of an Information Technology professional. This involves considerations of ethics, legal matters, and societal implications. It encompasses formal legal responsibilities and professional obligations within the field, as well as compliance with relevant codes of professional ethics UNIT5- Computing Projects Reference No : M/617/3039 Credit : 20 || TQT : 200 This unit encompasses two hands-on projects: • E-commerce solution development: Learners will gain an understanding of why businesses formulate E-commerce strategies and the essential components required to establish an E-commerce website in accordance with these strategies. They will also acquire the skills needed to construct an E-commerce solution. • Mobile Application Development: This project emphasises equipping learners with the capability to select appropriate APIs for a mobile application, whether it's their own choice or based on a provided scenario. Subsequently, they will test and document their work in line with the initial design specifications. UNIT6- Management Information Systems Reference No : H/617/3037 Credit : 20 || TQT : 200 In this unit, learners will enhance their comprehension and skills in managing information systems within organisational settings. They will delve into the use of systems to support essential business functions, facilitate business improvements, and enable organisations to operate with greater efficiency and competitiveness on a global level. Delivery Methods School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments. We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish. The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.