5543 Assistant courses in Saltdean delivered On Demand

For confident candidates with outgoing personalities and a relentless attention to detail, the field of Secretary & PA Diploma services is wide open. Professional personal assistants (PAs) are the ultimate multitaskers, hired to manage the personal affairs and activities of those they support. Some secretaries and PAs work for large corporations, while others are hired by a single executive, entrepreneur, or influential figure. Regardless of which path you take, becoming a trusted and respected PA or Secretary opens the door to a world of incredible career opportunities. Personal qualities and character, as well as hard skills, are important for success as a PA or secretary. It's simply a matter of learning the roles of PAs and secretaries in order to prepare for a rewarding career in the field. This Executive Secretary & PA Training could be the key to your dream job. Transform your ambition and enthusiasm into a rewarding career for life by studying from home at your own pace and time. Learn how to handle a wide range of essential office administration tasks, as well as how to write important business letters and handle complex mail and shipping requirements. Making travel arrangements on behalf of others, organising meetings and events, the importance of time management as a PA, and how to become a better communicator are also covered in the course. Our Executive Secretary & PA Training course has been designed to equip you with the essential knowledge and skills needed to become an expert executive secretary or personal assistant and will give you all the practical knowledge & credentials that you need to excel in your new role. Enrol on our Executive Secretary & PA Training course today and begin your journey to improve your career prospects with the latest skills and the power of self-belief! Learning Outcomes After completing this Executive Secretary & PA Training course, learner will be able to: Understand personal assistant fundamentals Understand business telephone approaches Understand information regarding shipping and mail services Understand travel arrangements Understand outline setting up conferences and meetings Understand management of time Understand systems for record keeping and filing Understand business writing techniques Understand communication skills Understand customer service Understand basics of microsoft office skills Why Choose Executive Secretary & PA Training Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Executive Secretary & PA Training Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. ***Others Benefits of this Executive Secretary & PA Training Course Online Free One PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Unlimited Retake Exam [ Note: Free PDF certificate will provide as soon as completing the Executive Secretary & PA Training course] Course Curriculum Of Executive Secretary & PA Training Module 01: Personal Assistant Fundamentals Module 02: Business Telephone Approaches Module 03: Information regarding shipping and mail services Module 04: An Overview of Travel Arrangements Module 05: Outline setting up conferences and meetings Module 06: Management of time Module 07: Systems for Record Keeping and Filing Module 08: Business Writing Techniques Module 09: Communication Skills Module 10: Customer Service Module 11: Basics of Microsoft Office Skills >>-------------<< Assessment Method After completing each module of the Executive Secretary & PA Training Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Executive Secretary & PA Training course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Executive Secretary & PA Training course is designed for existing secretarial/administrative workers seeking advancement or newcomers seeking their first professional position. Requirements There are no specific requirements for this course because it does not require any advanced knowledge or skills. Career path After completing this Executive Secretary & PA Training course, you may able to pursue a formal position in professional Executive PA services such as: Personal Executive Assistant Receptionist Office Assistant Support Secretary Office Manager Personal Concierge Executive Assistant

Overview Physiotherapy helps injured pet and animals recover from their injuries and other health issues. If you are passionate about animals and want to pursue a career where you can help them, you must develop a solid understanding of veterinary physiotherapy. Our Veterinary Physiotherapy Training can help you out. From the comprehensive course, you will gain an in-depth understanding of veterinary physiotherapy. The course will help you understand the anatomy of animals. Here, you will learn how to evaluate the animals for physiotherapy. In addition, the course will teach you different tactics and methods of physiotherapy. You will also acquire the skills to take a holistic approach. The course will also include valuable lessons on how to develop a promising veterinary physiotherapy career in the UK. So, if you are determined to thrive in this sector. Enrol now! Course Preview Learning Outcomes Familiarise yourself with the fundamentals of veterinary physiotherapy Learn about the anatomy and physiology of animals Develop the skills to assess the pets for physiotherapy Learn effective physiotherapy techniques and rehabilitation exercises Deepen your knowledge about the holistic approach in veterinary physiotherapy Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Engaging tutorial videos, materials from the industry-leading experts Opportunity to study in a user-friendly, advanced online learning platform Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email. What Skills Will You Learn from This Course? Veterinary physiotherapy Holistic approach Who Should Take This Veterinary Physiotherapy Training?   Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Veterinary Physiotherapy Training is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Certificate of Achievement After completing this course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates & Transcripts can be obtained either in Hardcopy at £14.99 or in PDF format at £11.99. Career Path​ This exclusive Veterinary Physiotherapy Training will equip you with effective skills and abilities and help you explore career paths such as  Veterinary physiotherapy Assistant Animal Rehabilitation Therapist Veterinary Clinic Manager Animal Welfare Officer Module 01: Introduction to Veterinary Physiotherapy Introduction to Veterinary Physiotherapy 00:17:00 Module 02: Anatomy and Physiology of Animals Anatomy and Physiology of Animals 00:20:00 Module 03: Assessing Pets for Physiotherapy Assessing Pets for Physiotherapy 00:15:00 Module 04: Physiotherapeutic Techniques and Modalities Physiotherapeutic Techniques and Modalities 00:19:00 Module 05: Rehabilitation Programs and Exercises Rehabilitation Programs and Exercises 00:19:00 Module 06: Specialised Areas in Veterinary Physiotherapy Specialised Areas in Veterinary Physiotherapy 00:15:00 Module 07: Advanced Therapies and Techniques Advanced Therapies and Techniques 00:18:00 Module 08: Holistic Approach to Veterinary Physiotherapy Holistic Approach to Veterinary Physiotherapy 00:14:00 Module 09: Becoming a Veterinary Physiotherapist in the UK Becoming a Veterinary Physiotherapist in the UK 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

The Veterinary Physiotherapy Basics Course provides essential knowledge for individuals eager to explore the world of animal physiotherapy. This course dives into the fundamental principles and practices, making it an ideal starting point for those wanting to understand how physiotherapy can improve animal health. Whether you're looking to work with pets, horses, or other animals, this course covers key techniques used to support recovery, alleviate pain, and enhance mobility. By gaining an understanding of how physiotherapy can benefit animals, you’ll be better equipped to support veterinary teams or pet owners in managing their animal's rehabilitation needs. With a flexible, online format, this course allows you to learn at your own pace, without the need for in-person attendance. It’s designed for those who want a clear introduction to veterinary physiotherapy, focusing on core topics like anatomy, injury types, and the basic physiotherapy techniques used in animal care. Learn how the body works, how animals respond to physical therapy, and how physiotherapy can be an integral part of the recovery process. Whether you're a pet lover or looking to develop your career in animal care, this course will provide you with the foundational knowledge to take the next steps in the veterinary physiotherapy field. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Introduction to Veterinary Physiotherapy Module 02: Anatomy and Physiology of Animals Module 03: Assessing Pets for Physiotherapy Module 04: Physiotherapeutic Techniques and Modalities Module 05: Rehabilitation Programs and Exercises Module 06: Specialised Areas in Veterinary Physiotherapy Module 07: Advanced Therapies and Techniques Module 08: Holistic Approach to Veterinary Physiotherapy Module 09: Becoming a Veterinary Physiotherapist in the UK Learning Outcomes: Analyse animal anatomy and physiology for targeted physiotherapy interventions. Demonstrate proficiency in assessing pets to determine physiotherapy requirements. Apply a variety of physiotherapeutic techniques and modalities for optimal results. Develop and implement rehabilitation programs and exercises tailored to individual animals. Specialise in specific areas within veterinary physiotherapy, showcasing expertise. Explore advanced therapies and techniques, fostering a holistic approach to animal well-being. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring veterinary physiotherapists Animal care enthusiasts Veterinary professionals seeking additional expertise Pet owners interested in holistic animal well-being Individuals exploring a career change Animal rehabilitation assistants Veterinary nurses Those passionate about enhancing animal lives Career path Veterinary Physiotherapist Animal Rehabilitation Specialist Veterinary Nurse Animal Care Consultant Research Assistant in Veterinary Sciences Animal Wellness Advisor Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Healthcare Support: Level 3 Diploma in Healthcare Support Course Online Healthcare support staff can work in various areas related to patient care and treatment in both public and private care facilities. The support staff's role is to aid healthcare professionals in diagnosing, treating, and caring for patients. The Healthcare Support: Level 3 Diploma in Healthcare Support Course prepares students to work in a range of healthcare support settings by providing the knowledge, understanding, and skills they require. The qualification covers personal health, safety and wellbeing in care settings, responsibilities of a care worker, understanding mental health problems, development in care settings and much more. This Healthcare Support: Level 3 Diploma in Healthcare Support Course is the perfect way to kickstart your career in the healthcare sector. The Healthcare Support: Level 3 Diploma in Healthcare Support Course will give you a competitive advantage in your career, making you stand out from all other applicants and employees. Courses are included in this Healthcare Support: Level 3 Diploma in Healthcare Support Course Course 01: Level 3 Diploma in Healthcare Support Course 02: Healthcare Management Training Course 03: Diabetes Awareness Training Other Benefits of Healthcare Support: Level 3 Diploma in Healthcare Support Course Free 3 PDF Certificate Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the Healthcare Support: Level 3 Diploma in Healthcare Support Course] Healthcare Support: Level 3 Diploma in Healthcare Support Course Online Industry Experts Designed this Healthcare Support: Level 3 Diploma in Healthcare Support Course into 21 detailed modules. Course Curriculum of Diploma in Healthcare Support Module 01: Promote Personal Development in Care Settings Module 02: Promote Safeguarding and Protection in Care Settings Module 03: Promote Health, Safety and Wellbeing in Care Settings Module 04: Understand Mental Well-Being and Mental Health Promotion Module 05: Causes and Spread of Infection Module 06: Promote Communication in Care Settings Module 07: Responsibilities of a Care Worker Module 08: Promote Effective Handling of Information in Care Settings Module 09: Understand Mental Health Problems Module 10: The Principles of Infection Prevention and Control Module 11: Cleaning, Decontamination and Waste Management Module 12: Duty of Care in Care Settings Module 13: Promote Equality and Inclusion in Care Settings Module 14: Promote Person-Centred Approaches in Care Settings Module 15: Study Skills for Senior Healthcare Support Workers Module 16: Undertake Personal Hygiene Activities with Individuals Module 17: Implement Therapeutic Group Activities Module 18: Obtain a Client History Module 19: Care for the Elderly Module 20: Understand Mental Health Interventions Module 21: Understanding Suicide Interventions Assessment Method of Healthcare Support: Level 3 Diploma in Healthcare Support Course After completing each module of the Healthcare Support: Level 3 Diploma in Healthcare Support Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Healthcare Support: Level 3 Diploma in Healthcare Support Course After completing the MCQ/Assignment assessment for this Healthcare Support: Level 3 Diploma in Healthcare Support Course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Healthcare Support: Level 3 Diploma in Healthcare Support Course Online Healthcare Support: Level 3 Diploma in Healthcare Support Course is designed for those who want to work or are already working in various settings within the NHS and private care facilities. Requirements Healthcare Support: Level 3 Diploma in Healthcare Support Course Online Students who intend to enrol in this Healthcare Support: Level 3 Diploma in Healthcare Support Course must meet the following requirements: Healthcare Support: Good command of the English language Healthcare Support: Must be vivacious and self-driven Healthcare Support: Basic computer knowledge Healthcare Support: A minimum of 16 years of age is required Career path Healthcare Support: Level 3 Diploma in Healthcare Support Course Online The Healthcare Support: Level 3 Diploma in Healthcare Support Course qualification content applies to a variety of roles, some of which are listed below: Senior Healthcare Support Worker Senior Healthcare Assistant Maternity Support Worker Mental Health Support Worker Children and Young People Support Worker Certificates Certificate of completion Digital certificate - Included

Navigating the responsibilities of adult care requires more than just good intentions—it demands structure, sharp decision-making, and a clear understanding of the systems in place. This course is designed for those looking to confidently manage adult care settings with knowledge that actually makes sense in the day-to-day operations, whether you're overseeing a team or managing care provision remotely. It offers a focused journey through the critical areas of adult care management, from policy understanding to team coordination and effective planning. There’s no fluff here—just straight-to-the-point learning that respects your time and your goals. Whether you're new to the sector or bringing years of experience, the course delivers a well-rounded base that helps you take the reins with clarity. Designed for remote learning, it fits around your life while still delivering content that sticks. If you're serious about making adult care make more sense—this course is ready when you are. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Introduction to Adult Care Module 02: Creating a Service Development Plan Module 03: Importance of Communication Module 04: Partnership Working Module 05: Supporting and Encouraging the Team Module 06: Supporting Education in Adult Care Module 07: Safeguarding in Adult Care Module 08: Managing Stress and Maintaining Well-Being Module 09: Overcoming Barriers in Adult Care Settings Learning Outcomes: Enhance adult care skills for optimal service provision. Foster productive teamwork and communication in care settings. Develop a robust service development plan tailored to individual needs. Safeguard and protect adults, ensuring their well-being. Overcome common barriers encountered in adult care settings. Maintain personal well-being and manage stress effectively. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring adult care professionals Individuals seeking to upskill in the care industry Caregivers and support workers Healthcare assistants and volunteers Social workers and case managers Anyone passionate about enhancing adult care skills Career path Adult Care Coordinator Care Support Worker Social Care Assistant Community Support Worker Care Team Leader Safeguarding Officer Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

***24 Hour Limited Time Flash Sale*** Level 2 Certificate in Prevention and Control of Infection in Health Care Settings Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Are you a professional feeling stuck in your career, struggling to keep up with the ever-changing demands of the industry? Or perhaps you're a beginner, unsure of where to start or how to break into your desired field. Whichever stage you're in, our exclusive Level 2 Certificate in Prevention and Control of Infection in Health Care Settings Bundle provides unique insights and tools that can help you achieve your goals. Designed to cater to the needs of both seasoned professionals and aspiring newcomers, our Level 2 Certificate in Prevention and Control of Infection in Health Care Settings bundle is a comprehensive program that will equip you with the essential skills and knowledge you need to succeed. Whether you're looking to advance in your current role or embark on a new career journey, this bundle has everything you need to take your professional life to the next level. But that's not all. When you enrol in Level 2 Certificate in Prevention and Control of Infection in Health Care Settings Online Training, you'll receive 30 CPD-Accredited PDF Certificates, Hard Copy Certificates, and our exclusive student ID card, all absolutely free. Courses Are Included In this Level 2 Certificate in Prevention and Control of Infection in Health Care Settings Career Bundle: Course 01: Prevention and Control of Infection in Health Care Settings Course 02: Causes & Spread of Infection Course 03: Infection Control & Medicine Handling Course 04: Infection Control Course Course 05: Phlebotomy & Venipuncture Diploma Level 3 with Infection Control, Anatomy and Physiology Course 06: Catheterisation Training for Nurse/Carer Course 07: Personal Hygiene Course Course 08: Diploma in Dental Hygiene Awareness at QLS Level 4 Course 09: Diploma of Dental Assisting (Online) Course 10: Food Hygiene Level 3 Training Course 11: Paediatrician Course 12: Epidemiology Course 13: Epidemic and Pandemic: Awareness & Safety Course Course 14: COVID-19 Critical Care: Understanding and Application Course 15: Personal Protective Equipment (PPE) Course 16: Medical Law Course 17: Medical Transcription Course 18: Dermatology Course 19: Manicure and Pedicure Course 20: Preventing Contamination in the Laboratory Course 21: Cleaning, Decontamination and Waste Management Course 22: Asbestos Surveying & Management Training Course 23: Spill Management Training Course 24: COSHH Course 25: Process Improvement: How to Reduce Waste Course 26: Environment Management Course Course 27: Piping & Instrumentation Diagram (P&ID) Course 28: Chemical Hygiene and Engineering Course 29: Cleaning Assistant Course 30: Housecleaning With a Level 2 Certificate in Prevention and Control of Infection in Health Care Settings, you'll embark on an immersive learning experience that combines interactive lessons with voice-over audio, ensuring that you can learn from anywhere in the world, at your own pace. And with 24/7 tutor support, you'll never feel alone in your journey, whether you're a seasoned professional or a beginner. Don't let this opportunity pass you by. Enrol in the Level 2 Certificate in Prevention and Control of Infection in Health Care Settings today and take the first step towards achieving your goals and dreams. Why buy this Level 2 Certificate in Prevention and Control of Infection in Health Care Settings? Free CPD Accredited Certificate upon completion of Level 2 Certificate in Prevention and Control of Infection in Health Care Settings Get a free student ID card with Level 2 Certificate in Prevention and Control of Infection in Health Care Settings Lifetime access to the Level 2 Certificate in Prevention and Control of Infection in Health Care Settings course materials Get instant access to this Level 2 Certificate in Prevention and Control of Infection in Health Care Settings course Learn Level 2 Certificate in Prevention and Control of Infection in Health Care Settings from anywhere in the world 24/7 tutor support with the Level 2 Certificate in Prevention and Control of Infection in Health Care Settings course. Start your learning journey straightaway with our Level 2 Certificate in Prevention and Control of Infection in Health Care Settings Training! Level 2 Certificate in Prevention and Control of Infection in Health Care Settings premium bundle consists of 30 precisely chosen courses on a wide range of topics essential for anyone looking to excel in this field. Each segment of the Level 2 Certificate in Prevention and Control of Infection in Health Care Settings is meticulously designed to maximise learning and engagement, blending interactive content and audio-visual modules for a truly immersive experience. Certification You have to complete the assignment given at the end of the Level 2 Certificate in Prevention and Control of Infection in Health Care Settings course. After passing the Level 2 Certificate in Prevention and Control of Infection in Health Care Settings exam You will be entitled to claim a PDF & Hardcopy certificate accredited by CPD Quality standards completely free. CPD 300 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Level 2 Certificate in Prevention and Control of Infection in Health Care Settings course is ideal for: Students seeking mastery in Level 2 Certificate in Prevention and Control of Infection in Health Care Settings Professionals seeking to enhance Level 2 Certificate in Prevention and Control of Infection in Health Care Settings skills Individuals looking for a Level 2 Certificate in Prevention and Control of Infection in Health Care Settings-related career. Anyone passionate about Level 2 Certificate in Prevention and Control of Infection in Health Care Settings Requirements This Level 2 Certificate in Prevention and Control of Infection in Health Care Settings doesn't require prior experience and is suitable for diverse learners. Career path This Level 2 Certificate in Prevention and Control of Infection in Health Care Settings bundle will allow you to kickstart or take your career in the related sector to the next stage. Certificates CPD Accredited Digital certificate Digital certificate - Included CPD Accredited Hard copy certificate Hard copy certificate - Included If you are an international student, then you have to pay an additional 10 GBP for each certificate as an international delivery charge.

Level 7 QLS Endorsed | 180 CPD Points| +Gifts: QLS Certificate + PDF Certificate | Lifetime Access| 24/7 Learner Support

Start your career in emergency medical services with our accredited online training program. Learn skills in first aid, trauma care, medical emergencies, and more. Develop the expertise to provide rapid critical care and lifesaving response in high-pressure situations. Gain industry-recognized certification.

Earn your EYFS Teaching Diploma and enhance your skills in Early Years Foundation Stage education. Our comprehensive program provides a deep understanding of child development, curriculum planning, and effective teaching strategies. Prepare to excel in the field of early childhood education with this accredited diploma, equipping you with the knowledge and confidence to create a positive impact on young learners' lives.

Service Pricing and Revenue Management is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Service Pricing and Revenue Management and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 01 Hour studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Service Pricing and Revenue Management Module 01: Introduction Hotel Reception and Reservation Assistant 00:05:00 Module 02: Describe how to Converse with Customers 00:03:00 Module 03: Explain the Rules of Email Etiquette 00:04:00 Module 04: Explain the Rules of Grooming and Dress Code 00:04:00 Module 05: Explain the Rules of Telephone Etiquette 00:01:00 Module 06: Describe the Need of Relationship with Customers 00:05:00 Module 07: Explain how to Build Rapport with Customers 00:01:00 Module 08: Describe Roles Responsibilities of Hotel Reception Assistant 00:08:00 Module 09: Explain what is Up selling 00:01:00 Module 10: Explain what is Cross selling 00:01:00 Module 11: Identify the Steps for Selling as Hotel Reception Assistant 00:11:00 Module 12: Describe the Factors Influencing Buying Decision 00:05:00 Module 13: Explain how to Handle Customers Buying Objections 00:01:00 Module 14: Explain how to be Assertive as Hotel Reception Assistant 00:03:00 Module 15: Identify the Steps for Handling Customers Complaints 00:08:00 Module 16: List the Tips for Success as a Hotel Reception 00:03:00