6216 Assistant courses in Pontefract delivered On Demand

Description: Call center agent is a person that represents the company through handling incoming and outgoing calls. Depending on the business they are in, it is possible for them to handle account inquiries, customer complaints or support issues. As call center agents are considered as representatives of a company, they must be trained to make sure they are representing the company well. Learn the necessary skills through this advanced call center course we are providing and become a professional call center agent. Who is the course for? Call center agents or customer service representatives who need to acquire skills for their profession. People who are interested in call center customer service training. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Advanced Call Center Training course is a useful qualification to possess, and would be beneficial for the following careers: Administration Assistant Call Center Agents Customer Service Representative Online Assistant Telephone Assistant. Call Centre and Customer Service Basics Module One - Getting Started 00:15:00 Module Two - The Basics (I) 00:30:00 Module Three - The Basics (II) 00:30:00 Module Four - Phone Etiquette 01:00:00 Module Five - Tools 01:00:00 Module Six - Speaking Like a Star 00:30:00 Module Seven - Types of Questions 01:00:00 Module Eight - Bench marking 00:30:00 Module Nine - Goal Setting 00:30:00 Module Ten - Key Steps 01:00:00 Module Eleven - Closing 01:00:00 Module Twelve - Wrapping Up 00:30:00 Call Centre & Customer Service Training Course- Activities 00:00:00 Telephone Etiquette Module One - Getting Started 00:30:00 Module Two - Aspects of Phone Etiquette 01:00:00 Module Three - Using Proper Phone Language 01:00:00 Module Four - Eliminate Phone Distractions 01:00:00 Module Five - Inbound Calls 01:00:00 Module Six - Outbound Calls 01:00:00 Module Seven - Handling Rude or Angry Callers 01:00:00 Module Eight - Handling Interoffice Calls 01:00:00 Module Nine - Handling Voicemail Messages 01:00:00 Module Ten - Methods of Training Employees 01:00:00 Module Eleven - Correcting Poor Telephone Etiquette 01:00:00 Module Twelve - Wrapping Up 00:30:00 Mock Exam Mock Exam- Advanced Call Centre Skills Training 00:30:00 Final Exam Final Exam- Advanced Call Centre Skills Training 00:30:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

From handling sensitive issues to building high-performing teams, HR and leadership roles carry more weight than ever. This HR & Leadership Management Accredited Career Bundle Course brings together key topics in people management, conflict resolution, performance oversight and strategic planning—all packed into a fully online course you can study from anywhere. Whether you're in HR already or aiming to lead teams with confidence, this bundle gives you the knowledge to work smarter, communicate better and make decisions that matter. You’ll explore the essentials of leadership, recruitment, team development, and employee relations—all while staying current with workplace expectations and management tools. The best part? You don’t need to sit in a seminar room or book a conference ticket. With flexibility built in, this course fits around your schedule and gives you access to the knowledge you need to move forward in HR and leadership roles—without all the waffle. Job Responsibilities in HR & Leadership Management: Developing and implementing HR policies and procedures Recruiting and selecting qualified candidates Managing employee performance and conducting performance evaluations Providing guidance and support to employees on HR-related matters Developing and delivering training programs Handling employee relations and resolving conflicts Managing compensation and benefits programs Ensuring compliance with employment laws and regulations Strategic planning and contributing to organizational development Skills needed to be successful in HR & Leadership Management: Strong communication and interpersonal skills Excellent problem-solving and decision-making abilities Knowledge of employment laws and regulations Ability to manage and resolve conflicts Leadership and team management skills Strategic thinking and planning capabilities Analytical and critical thinking skills Effective organisational and time management abilities Expected Salaries in HR & Leadership Management: HR Assistant: £20,000 - £25,000 per year HR Manager: £35,000 - £50,000 per year HR Director: £60,000 - £100,000+ per year Leadership Development Manager: £40,000 - £60,000 per year Training and Development Manager: £40,000 - £60,000 per year Key Features of HR & Leadership Management Career Bundle CPD Accredited HR & Leadership Management Courses Instant PDF certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases HR & Leadership Management course HR Management Uk Employment Law Leadership & Management GDPR Workplace Management (Violence, Harassment, Civility) Anti Harassment and Bullying at Work Anti-Bribery and Corruption Developing Good Employee Relations Sexual Harassment in the Workplace Conflict Resolution Critical Thinking And Problem Solving Managing Sickness and Absence Certificate in Facilitation Manager Training Communication Skills Negotiation Body Language Presentation First Aid at work Mental Health Awareness Communication: Identifying and Reducing Barriers Change Management Handling Difficult Conversation Organisational Skills Time Management Minute Taking Covid-19 Awareness Course Accreditation This HR & Leadership Management bundle courses are CPD accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your HR & Leadership Management course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). CPD 260 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This HR and Leadership Management- Essential Skills bundle is ideal for anyone looking to start a career in the field, which includes the following related professions: Manager Line manager Team leader Supervisor Executive HR Assistant HR Manager Requirements No prior degree or experience is required to enrol in this course. Career path This HR & Leadership Management Course will help you to explore avariety of career paths in the related industry, including: HR Advisor HR Business Partner Recruitment Manager Training Manager Compensation and Benefits Specialist Organisational Development Consultant Employee Relations Manager Talent Acquisition Specialist Leadership Development Coordinator Performance Management Consultant Certificates Digital certificate Digital certificate - Included Hardcopy Certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.

10 QLS Endorsed Courses for Astronomer | 10 Endorsed Certificates Included | Lifetime Access | 24/7 Tutor Support

3 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | 10 CPD Courses with Certificates | Installment Options

24 Hours Left! Don't Let the Winter Deals Slip Away - Enrol Now! Do you have a great idea for a movie but struggling to turn it into a screenplay? Are you looking for a way to polish up your screenwriting skills? If yes, then this Screenwriting is the right choice for you. Whether you're an expert or a beginner, Screenwriting covers everything you need to know. So, enrol today, develop knowledge and skills that drive your career forward and get ahead of the curve. This Diploma in Screenwriting at QLS Level 5 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 150 CPD points) to make your skill development & career progression more accessible than ever! Screenwriting or scriptwriting is the art and craft of writing scripts for mass media such as feature films, television productions or video games. This course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. First, this Course encompasses screenwriting fundamentals, including backstory, cinematic concepts, and televisual concepts. Subsequently, Screenwriting focuses on motivating the scriptwriter and educating on the factors which influence a scriptwriter's value of ideas, inspiration, and discipline. Likewise, through this comprehensive course, you will demonstrate how to outline genre, storey & plot, character & dialogue, structure & format, and research & development in a standard screenwriting format. Additionally, with Screenwriting, you will develop an understanding of the synopses, outlines & treatments, marketing strategies, and troubleshooting problems that you may require to do as a screenwriter or scriptwriter. Moreover, throughout this Screenwriting, you will illustrate the perception of the glossary, the British film industry, and the financial outcomes of screenwriters in the UK. Last but not least, along with this course, you will learn about the components of agreements in screenwriting and some of the greatest British screenwriters of all time. So, join the Screenwriting course today - gear up with the essential skills to set yourself up for excellence! Skills You Will Gain Excellent ability to write a compelling screenplay Ability to structure and format Ability to market screenwriting ideas successfully Develop skills to turn ideas into a screenplay Excellent ability to create compelling characters and dialogue Take a step toward a brighter future! Why Prefer Us? Opportunity to earn a certificate endorsed by the Quality Licence Scheme and another certificate accredited by CPDQS. Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. *** Course Curriculum *** Here is the curriculum breakdown of this course: Module 1: Introduction Module 2: Motivation & Ideas Module 3: Research & Development Module 4: Genre Module 5: Story & Plot Module 6: Character & Dialogue Module 7: Structure & Format Module 8: Synopses, Outlines & Treatments Module 9: Drafts Module 10: Marketing Module 11: Troubleshooting Module 12: Glossary Module 13: Screenwriting and the British Film Industry Module 14: Agreements Module 15: How Much Do UK Screenwriters Earn? Module 16: Greatest British Screenwriters of All Time Assessment Process You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. After passing the Diploma in Screenwriting at QLS Level 5 exam, you will be able to request a certificate at an additional cost that has been endorsed by the Quality Licence Scheme. CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is preferable for: Aspiring Screenwriters Screenwriters looking to polish up their skillset Script Readers or Film Directors Requirements You will not need any prior background or expertise to enrol in this course. Career path Enrolling on the course can lead you to the following career paths: Screenwriter Studio Assistant Agency Assistant Content Producer Film Editor Film Director Name Talent Assistant And many more! Certificates Certificate Accredited by CPDQS Digital certificate - £10 Diploma in Screenwriting at QLS Level 5 Hard copy certificate - £119 Show off Your New Skills with a Certification of Completion After completing this Diploma in Screenwriting at QLS Level 5, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 119 GBP inside the UK 129 GBP (including postal fees) for international delivery Certificate Accredited by CPDQS 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (international delivery)

Love conquers all things, except poverty and toothache

**20 FREE CPD Accredited Certificates Included** (10,000+ new jobs listed in Reed & LinkedIn) The Fire Marshal (Fire Warden) Career Track Diploma Course offers an extensive pathway to mastering fire safety and emergency response knowledge essential for workplace safety. Designed to cover a broad spectrum of vital topics, this course delves into everything from fire risk assessment and extinguisher use to essential life support techniques and chemical spill management. Each module builds your understanding of safety regulations and procedures, preparing you to confidently support fire prevention and emergency readiness in various environments. This online course is ideal for those seeking to develop their expertise in fire safety without the constraints of location or schedule. With modules including gas safety, working at height, and psychological wellbeing, it provides a well-rounded education that goes beyond the basics. Whether your goal is to enhance your professional profile or deepen your knowledge for personal interest, this diploma offers a thorough and accessible route to becoming a knowledgeable fire marshal, ready to contribute to safer workplaces across the UK. This bundle includes the following courses: Course 01: Fire Marshal Level 3 Course 02: Fire Safety and Electrical Safety Precautions Course 03: COSHH Risk Management & Control Measures Course 04: Fire Risk Assessment Course 05: Fire Extinguisher Technician Course 06: Fire Safety Manager Course 07: Gas Safety Course 08: Oil and Gas Management Course 09: Ambulance and Emergency Care Assistant Course 10: Basic Life Support and First Aid Course 11: Anaphylaxis and Basic Life Support (CSTF) Course 12: Oxygen First Aid Training Course 13: Resuscitation: Life Support Training Course 14: CSTF Patient Moving and Handling Course 15: Slips, Trips & Falls Safety Online Training Course 16: Working at Height Training Course 17: Psychological Wellbeing Practitioner Course 18: Evacuation Procedures Training Course 19: Public Health and Safety Course 20: Chemical Spill Key Features Accredited by CPD Instant e-certificate Fully online, interactive Healthcare Management courses with audio voiceover Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases This diploma course offers a focused pathway into the essential knowledge areas relevant to Fire Marshals and Fire Wardens, blending critical insights from criminology and law with the psychological understanding of interrogations and confessions. Designed to deepen your awareness of criminal behaviour, legal frameworks, and investigative psychology, the course equips you with the theoretical foundation necessary to excel in roles concerned with safety, security, and emergency management. Through a sequence of three carefully selected modules, you will explore the dynamics of criminal psychology and justice systems, enhancing your ability to understand potential threats and the legal responsibilities tied to fire safety roles. This career track is ideal for those looking to strengthen their grasp on fire safety leadership while broadening their expertise in related criminal justice fields. The course is delivered entirely online, allowing you to learn at your own pace, supported by rich resources and expert guidance. How will you benefit from this Fire Marshal (Fire Warden) Career Track Diploma? All through this self-paced training, you will get engaging learning materials and acquire the necessary knowledge to work with various concepts to gain a competitive advantage in the Fire Marshal (Fire Warden) market. Each course within this Fire Marshal (Fire Warden) Course Bundle is thoughtfully crafted to deepen your understanding of critical concepts and arm you with theoretical knowledge and skills vital to Fire Marshal (Fire Warden). CPD 200 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Employees in various industries seeking comprehensive fire safety knowledge. Individuals aspiring to become fire safety managers or marshals. Health and safety professionals looking to enhance their expertise. Emergency response personnel and ambulance care assistants. Those responsible for public health and safety within their organizations. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Fire Safety Manager Health and Safety Officer Emergency Care Assistant Risk Assessment Specialist Evacuation Procedures Coordinator Gas Safety and Management Officer Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support

The Level 3 Award in Education and Training (RQF) qualification is a level 3 Award in Education & Training AET(former PTLLS) which has been regulated by the UK's Govt. and awarded by Focus, the UK's fastest-growing awarding organisation. Focus is a well-established awarding organisation governed by OFQUAL, ensuring professionalism and appreciation of the qualifications.