11109 Courses

Overview This one day course covers the basics of brainstorming and then goes on to look at a number of different yet highly effective techniques that can be employed. Description Brainstorming is probably the most well known and most widely used method for bringing groups of people together to generate ideas about an issue or problem. This is because it’s a good way to gather a lot of ideas very quickly. It is also a great way of bringing people together and helping to build them as a team. Just imagine the effect on the team and its morale if ideas that they generate are actually used. There is no doubt that people are more likely to buy into the ideas that they came up with themselves. Although brainstorming is widely used for decision-making, it is not always handled very well. If that is the case, it can have the opposite effect to the one that is intended. Rather than creating ideas it can stifle them and rather than motivating people it demotivates them. This highly interactive course will help learners to make the most of brainstorming sessions and also provides alternative techniques to enliven any session that is beginning to flag. Topics covered: What is Brainstorming? – A discussion to help participants understand what brainstorming is, and what it involves. Brainstorming rules – A quick look at the very limited rules suggested by Alex Osborn who is generally credited with being the inventor of brainstorming. Preparation – Although many brainstorming sessions take place on the spur of the moment they all require some preparation. We look at the importance of defining the purpose of the session, selecting the right participants, and then briefing them properly. Storm and Floods – This is an activity that we re-visit on several occasions to take participants through the whole brainstorming process and to give them plenty of practice. The Three R’s of Facilitation – The three R’s take you through the essential elements of facilitating an effective brainstorming session. Closing the Session – Effective closing of the brainstorm may be just as important as the session itself. We look at the essential elements that the facilitator needs to cover. Clarify and Nurture – Learners discover the importance of ensuring that all ideas that are unclear are clarified and that ideas are nurtured. They also learn what this involves practically. Alternative Techniques – There are many ways to enliven a flagging brainstorming session, provide a fresh approach or simply build on initial ideas. The learners are introduced to some of the most important of these. Brainstorming Scenarios – Learners work through up to 6 scenarios so that they can practice the alternative techniques covered during the programme. Who should attend Anyone who facilitates or takes part in brainstorming sessions, or wants to work with organisational teams to develop their problem-solving abilities. Requirements for Attendees None.

Overview This one day course will provide guidance on how to become more assertive and build self-confidence, which in-turn will help your attendees to achieve greater work effectiveness and productivity, whilst putting them in control of their daily activities and making them more able to overcome stressful work and life situations. Description Being assertive is being able to express yourself with confidence without having to resort to passive, aggressive or manipulative behaviour. By developing assertiveness and becoming aware of our own strengths and weaknesses, we can modify our behaviour for greater effectiveness in social and business interactions. Topics covered: What is Assertiveness? – A series of activities relating to what assertiveness means and, perhaps more importantly, what it means to the participants. My Assertiveness Goals – A chance for the participants to review what they want to get out of the session and where they would like to end up with regard to their approach to assertiveness. How Assertiveness Works – A look at human reactions and the reasoning behind them culminating in an activity that looks at the participants own observations in relation to assertive behaviour. My Assertive Rights – A review of the rights we have as individuals followed by a commitment to the rights by the participants. Taking a Positive Approach – Looking at key methodology, including: – Giving and Receiving Compliments A review of typical responses to compliments and their negative consequences, followed by an opportunity to develop new, positive responses. – Improving Self-Esteem An in-depth review of each individual’s positive aspects. – New Challenges A set of challenges to take participants out of their comfort-zone and into the realm of possibilities. – Effective Communication A look at what makes effective communication, with some modelling of behaviours. Approaching Assertiveness – A look at the four cornerstones of being assertive with an opportunity to practice these behaviours. The Words You Use – Understanding the key areas of effective communication. Covering the areas of; Disclosing Your Feelings, Being Clear, Being Persistent, Empathising and Working Towards a Wise Outcome. Preparing to Be Assertive – A chance to understand and practice a set process of ‘scripting’ in order to develop an effective and natural approach to assertive interactions. Assertive Review – An activity that solidifies the reasoning behind wanting to become assertive, whilst demonstrating that it is not an unachievable outcome. Who should attend Anyone that needs to develop their assertiveness skills and improve communication with others Requirements for Attendees None.

Overview This one day course is designed for anyone that deals with telephone sales in either an inbound or outbound call environment. Description The telephone has become a critical tool in obtaining sales in today’s competitive market, and yet it is often an area we pay little attention to, and consequently it becomes a negative aspect of our business rather than the highly positive one it can be. This course sets out to enable the attendees to sell effectively over the phone. The tools that are covered will help generate sales and whether they take inbound or receive outbound calls they will find that if they apply the techniques in this session, their success rate will increase immensely. Topics covered: Advantages and Disadvantages – A look at how the phone can work for and against us in a sales environment. An Introduction to Selling on the Telephone – Understanding the key points that encourage a customer to purchase from us. Structuring and the Sales Process – Defining a set process for structuring a sales call with a chance to demonstrate understanding. Why People Buy – A look at the reasoning behind people’s purchasing decisions. How People Buy – An insight into the emotional factors behind how people arrive at purchasing decisions. Turning Inbound Calls into Sales – Gauging the level of interest of a caller in order to establish the likelihood of a sale. Making Effective Outbound Calls – A set process of ensuring you gain the best advantage with this type of call. Getting Past the Gatekeeper – Understanding the role of the gatekeeper and developing methods of dealing with them in order to speak to the decision maker. Using scripts and techniques that are proven and effective. Sounds Interesting? – Studying three key communication factors when projecting the voice over the phone. Including a chance to review how the participant’s voice comes across over the phone. Methods of Improving the Way You Sound – 10 key tips on vocal improvement. Telephone Questioning Techniques – Giving the delegates the chance to fully understand the different questioning techniques that can be used during a sales call. Features and Benefits – How to practically apply them in a sales scenario. Logical and Emotional Purchasing – A further look at the reasons we buy. Overcoming Objections – Practical use of a set process and ways to apply it in the workplace. Closing the Sale – Clear methodology with a chance to practice the skills in a fun way. Post-course Assignment – A method of carrying the learning into the workplace and ensure continual review. Who should attend the course? Anyone who handles inbound or outbound sales calls over the telephone. Requirements for Attendance No prerequisites required.

Overview This one day Accident Investigation course will give participants the necessary information and skills to enable them to carry out a thorough and effective accident investigation. Description This course will provide attendees with the necessary information and skills, to reach the right conclusions, make effective, practical recommendations and thereby make a significant contribution to improving workplace health and safety. Topics covered: Accidents & Accident Causation – If an organisation does not properly control risks, the outcome of an accident often depends on chance. Because the outcome of an accident cannot be accurately predicted, the only way to effectively reduce accidents is by controlling the underlying causes of all the different accident types. Accident Reporting Process – Reporting of Injuries, Diseases & Dangerous Occurrences Regulations 1995 (RIDDOR) The Process – You have 2 top priorities when you are first notified of an accident. The first is to the injured person to ensure that appropriate medical attention is available. The second priority is then to ensure that the area is made safe to ensure no other persons are injured Accident Investigation – Every employer has a Moral, Legal & Economic obligation to protect the health and safety of employees while at work The Cause of Accidents – During an accident investigation you will be looking for the unsafe acts and the unsafe conditions which contributed to the accident. If you carry out the investigation effectively, then you will find the root cause or causes of the accident Facts to be Collated – When you conduct an accident investigation you should be seeking to obtain information on unsafe acts, unsafe conditions, immediate failures and latent failures. To find out these various elements of the accident you need to ask the questions who, where, when, and what, which will give you details of the event Reaching Conclusion – Identifying all the failure modes, satisfy all the answers to what, where, why, who etc., and thus identify all the causes of the accident Review of Session – Creating an action plan to embed learning. Who should attend Managers, leaders, trainers, health and safety officers and anyone involved in health and safety training and/or procedures. Requirements for Attendees None.

Stone Carving made a return to the Phoenix last year when we welcomed Mark Stonestreet to come teach us the joys of creating free-standing abstract sculpture. It was an absolutely fantastic course! This year Mark is coming back for more and this time we’re giving the students more stone to create with and more time – 5 days to be precise! The dusty nature of stone means that we will be working under a marquee set within the studio’s beautiful meadow – what better way to spend your summer – especially when none of us can go abroad? Outside of a global pandemic, Mark spends half the year creating sculpture in the South Downs and the other half in Mamallapuram in India – a village of over 200 stone carving workshops. His life is in stone and I liked him the instant we met. He is everything you would expect a stone carver to be – sturdy, weathered (meant in the nicest possible way, I promise Mark!) with a warm, no-nonsense personality that immediately puts you at ease. Our students are in safe hands working with him and I cannot wait to see what they will achieve this year! 23/08/2021 - 27/08/2021 10:00 am - 4:30 pm Location: The Phoenix Studio This fun course includes: Informal, relaxed & attentive guidance for every student, provided by Mark Stonestreet Step-by-step demonstrations covering… How to work with the tools and stone safely, How to create an abstract design that will look good and have structural integrity, How to transfer your design to the stone and carve into it efficiently to create the basic shape, How to add detail and refine the carved form, How to finish and present the form (looking at finishes, treatment, and mounting). This course is for you if: You want to realise drawings and 2D designs into 3D or have an introduction to visualizing your ideas in 3D You want to explore your creativity but lack the confidence to do so on your own You want to learn how to work safely and competently in stone You want to get away from it all and immerse yourself in a fun, creative environment Suitable for? Anyone, but please note that you will be using a chisel and mallet throughout the three days and this will take it’s toll on your arms and body. We generally limit the age to 16 years old+ though exceptions can be made where appropriate. Please contact James Orts and ask. What is included in the price? Five full days tuition (10 am-4.30 pm) Materials, including a piece of Portland stone (approximately 55cm x 25cm x 22cm), safety gear, and the tools you will need for when on the course You could consider making a simple printed course handout outlining the technique’s main principles and useful links/suppliers – Totally your choice though! Tea, coffee, biscuits/cakes Use of a beautiful, purpose-built art studio with all the equipment & materials you will need Beautiful countryside setting Pre-course prep It would be useful to gather, sketch out or think about what abstract shapes you are drawn to. Mark will be able to provide ideas as well and advise you on which of your ideas may work best so having some ideas to work from would be useful. You will be working outdoors so come prepared for the forecasted weather and all students must work in sturdy shoes. You will be sent an automated email on booking which prompts you towards documents that help you prepare for your time here. If this does not happen then please email James before the course.   Beyond The Course Having completed a Phoenix Studio course many of our students choose to explore the medium further. They may come on another weekend course, start coming to our Phoenix Art Club Sessions or our Creative Monday Sessions, or carry on independently at home. We are more than happy to help and advise you in taking those first creative steps! Need accommodation? If you are travelling from further afield and would like to stay in the area for your visit then have a look at our recommend B&Bs and hotels. Click here for the list.

The perfect course for car care enthusiasts who have a passion for keeping their cherished vehicles in peak cosmetic condition safely and effectively, using tips and tricks to preserve and protect finishes, and who want to further their knowledge of detailing. Enthusiast Classic Car detailer training. The perfect course for classic car care enthusiasts who have a passion for keeping their vintage cherished vehicle in peak cosmetic condition, and who want to further their knowledge of detailing with a slant towards the classic end of the market. The course will guide the attendee through best practice processes of safe washing, decontamination, inspection, paint protection and preservation, mild paint correction, leather, plastics and vinyl care, and discuss/apply the various protection options on offer including paint type suitability. Course Details: • Assessment of vehicle exterior & interior inspection. • Cleaning, decontamination & preparatory work of the vehicle body: Washing processes, Pre-wash & snow foam, multi bucket methods, acids and alkalis, fallout removers and in-depth cleaning practices. Use of low water, less invasive wash methods and drying techniques • Cleaning, decontamination & preparatory work of alloy, steel and wire wheels. • Paintwork inspection using lighting techniques, depth gauges, and visual cues. Identifying paint types and areas of concern, and how to address them. • Engine bay cleaning and steaming, what chemicals can be used where, brightwork and mare metal care, what can you safely clean? • Practical overview of machine polisher ranges and their usage. • Practical overview of various polishing compounds and pad combinations. • Paintwork and Wheel protection options and application technique. • Glass cleansing and protection practical overview. • Detailing tips and tricks to give you the best results. You will have hands-on experience starting from the very beginning and working your way through all steps of a full enhancement detail, it will then be up to you to build on the knowledge you have gained by practising on your own vehicle, with ongoing support. The course is run from our fully equipped studio in the heart of Gloucestershire, with easy access to the M4/M5, and under an hour and a half to the M25. Course Length 1 Day (0930-1600) Group Size One-to-One Location UK Detailing Academy, 2 Purlieus Barn, Ewen, Cirencester, GL7 6BY Experience / Qualification Open to all Refreshments or Lunch Refreshments included

Breath as a Bridge: Reconnecting Mind, Body & Purpose "Breath as a Bridge" invites you to slow down, ground yourself, and realign with what truly matters. Through exploring the power of breath and reflective practices, you’ll learn to navigate stress with clarity and intention in both work and life. Together we will: Explore the power of breath to ground and centre ourselves Use mindful breathing to reconnect with core values and direction Learn strategies to manage overwhelm with intention Create space for purpose-led reflection and connection This FREE class is for Adults and is sponsored by Community Fund, Awards for All By attending this class you release the teacher, Giada Gaslini and Art and Spirituality Cic, from any liability arising out of any personal injuries, emotional or physical release, death, physical reaction, expectations of results, theft in the venue or damages that may happen to people and objects while attending. Pictures will be taken during the workshop, if you prefer not to be in them, please inform the teacher.

Rhino Basic to Intermediate Training Course

3DS MAX AND AFTER EFFECTS ONE DAY face to face training customised and bespoke. Online or Face to Face

EA/PA Excellence Workshop Live from London on the 25th of April 2024. Featuring Keynote speaker Reggie Love, former Special Assistant to 44th President of the USA, Barrack Obama. Panel featuring Sophie Chapman, assistant to Steven Bartlett entrepreneur, author, host of the diary of a CEO and youngest ever dragon on BBC's Dragon's Den, Victoria Wratten, CEO of the Executive & Personal Assistants Association. The workshop contains, panel talk, keynote talk and facilitation over key topics from Kate Wood over the course of the day.