Uncover the secrets behind financial foresight in our captivating Actuarial Science course. Navigate through the intricate world of financial risk assessment and valuation with a curriculum meticulously designed to empower you with the skills demanded in today's dynamic financial landscape. Delve into the realm of cash flow valuation and deterministic models, gaining insights into the backbone of financial decision-making. Explore life tables, annuities, and insurance, mastering the stochastic approach to contingencies. Confront challenges posed by taxation and inflation, unravel probabilistic models, and refine individual risk assessment. Embrace the principles of premium calculation and delve into the intricacies of multiple decrement theory. Key Features: CPD Certified Developed by Specialist Lifetime Access In this riveting exploration, discover the art of individual risk models and the principles of premium calculation. Craft a profound understanding of multiple decrement theory, equipping yourself with indispensable knowledge for navigating the complexities of financial landscapes. Elevate your financial acumen with this comprehensive exploration of actuarial science, where each module unravels a layer of strategic financial insight. Course Curriculum Module 1: Introduction to Actuary Module 2: Actuaries and Their Environment Module 3: The Valuation of Cash Flows Module 4: The Basic Deterministic Model Module 5: The Life Table Module 6: Life Annuities Module 7: Life Insurance Module 8: The Stochastic Life Contingencies Model Module 9: The Stochastic Approach to Insurance and Annuities Module 10: Taxation and Inflation Module 11: Probabilistic Models, Uncertain Payment and Profit Testing Module 12: Individual Risk Models Module 13: Principles of Premium Calculation Module 14: Multiple Decrement Theory Learning Outcomes: Analyze and value cash flows with precision for strategic decision-making. Master the stochastic life contingencies model for advanced risk assessment. Apply principles of premium calculation to craft financially sound strategies. Develop a deep understanding of taxation and inflation in financial scenarios. Navigate uncertainties with individual risk models for robust financial planning. Acquire expertise in multiple decrement theory for comprehensive risk management. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Financial Analysts seeking advanced risk assessment skills. Actuarial Enthusiasts eager to delve into stochastic life contingencies models. Strategic Planners aiming to apply premium calculation principles effectively. Financial Managers wanting to master taxation and inflation dynamics. Risk Management Professionals looking to enhance individual risk modeling skills. Career path Financial Analyst Risk Manager Actuarial Consultant Investment Strategist Insurance Analyst Pension Fund Manager Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.
Management of Value (MoV®) Foundation This interactive MoV® Foundation course provides a modular and case-study-driven approach to learning Management of Value (MoV). The core knowledge is structured and comprehensive; and well-rounded modules cover the methodology and various techniques. A case study is used to help appreciate the relevance of MoV in its practical application. What you will Learn Upon completion of an MoV course candidates should be able to discuss and explain: The main processes and techniques used within MoV and the reasons for using them How MoV may be applied at portfolio, program, project and operational levels The differences in applying MoV at different stages in a project and the expected outputs from a MoV Study at each stage The circumstances under which MoV should be used The concept of value and how value may be improved The main benefits arising from the use of MoV Approaches for implementing MoV How to respond to external and internal influences The principles of embedding MoV into an organization The key topics in document checklists, the toolbox, health check, organizational maturity and individual competence. Upon successful completion of this course, you will be able to: Organize and contribute constructively to a Management of Value (MoV) Study Demonstrate a knowledge of MoV principles, processes, approach and environment Analyse a company, program or project to establish its organizational value; includes identification and weighting of Value Drivers Pass the AXELOS MoV Foundation Examination Introduction to value management and MoV Value and Value Management Capabilities, Outcomes, Benefits and Disbenefits What is Value? What is Management of Value (MoV)? Why use MoV? Where use MoV? When MoV should be used? What using MoV involve? Selected MoV benefits Relationship with other AXELOS Global Best Practices and Models How MoV fits with other AXELOS Global Best Practice Guides MoV principles Align with organization's objectives Focus on functions and required outcomes Balance the variables to maximise value Apply throughout the investment decision Tailor MoV to suit the subject Learn from experience and improve Assign clear roles and responsibilities and build a supportive culture MoV processes Frame the programme or project Gather information Analyse information Process information Evaluate and select Develop Value Improving Proposals Implement and share outputs MoV techniques Function Analysis Function Analysis System Technique (FAST) Traditional (or classic) FAST Technical FAST Customer FAST Value Trees Measuring value Value profiling (a.k.a. value benchmarking) Simple multi-attribute rating technique (a.k.a. SMART) Value index Value metrics Value for money (VfM) ratio Value Engineering / Analysis Common techniques used in MoV Analysis of information Benchmarking Process Mapping Root Cause Analysis Discounted Cash Flow Analysis Generating Ideas Brainstorming Evaluation and option selection Option Selection Matrix Idea selection Allocation to Categories Idea Selection Matrix Weighting techniques Paired Comparisons Points Distribution Developing VIPs Developing Proposals Cost Benefit Analysis Building Decisions Implementing VIPs Implementation Plans Feedback Following up Tracking Benefits Approach to Implementation Generic approach to MoV implementation Plan the MoV activities Understand and articulate value Prioritize value Improve value Quantify value Monitor improvements in value Learn lessons Environmental factors Portfolio Considerations Programme considerations Project considerations Operational Considerations Embedding MoV into an organization Benefits of Embedding MoV into an organization MoV Policy MoV Policy Composition Embedding MoV into an organisation Key steps Suggested MoV Management Structure Overcoming barriers We do it anyway It takes up too much time We can't afford to make the changes What's in it for me? Don't fix it if it ain't broke Fixed returns on investment MoV products Briefing Meeting Agenda (A.1) Communications Checklist (A.2) Equipment list for an Effective Study/Workshop (A.3) Invitation to join the Study Team (A.4) Option Evaluation Matrix (A.5) Plan the Study (A.6) Recording Idea Selection (A.7) Reporting Study outputs (A.8) Scoping the Study (A.9) Study or Workshop Handbook (A.10) Value-Improvement Proposal Forms (A.11) Value Improvement Tracking Report (A.12) MoV toolbox MoV health check and maturity model P3M3 Maturity Model MoV Maturity Model (aligned with P3M3)
Management of Value (MoV®) Foundation This interactive MoV® Foundation course provides a modular and case-study-driven approach to learning Management of Value (MoV). The core knowledge is structured and comprehensive; and well-rounded modules cover the methodology and various techniques. A case study is used to help appreciate the relevance of MoV in its practical application. What you will Learn Upon completion of an MoV course candidates should be able to discuss and explain: The main processes and techniques used within MoV and the reasons for using them How MoV may be applied at portfolio, program, project and operational levels The differences in applying MoV at different stages in a project and the expected outputs from a MoV Study at each stage The circumstances under which MoV should be used The concept of value and how value may be improved The main benefits arising from the use of MoV Approaches for implementing MoV How to respond to external and internal influences The principles of embedding MoV into an organization The key topics in document checklists, the toolbox, health check, organizational maturity and individual competence. Upon successful completion of this course, you will be able to: Organize and contribute constructively to a Management of Value (MoV) Study Demonstrate a knowledge of MoV principles, processes, approach and environment Analyse a company, program or project to establish its organizational value; includes identification and weighting of Value Drivers Pass the AXELOS MoV Foundation Examination Introduction to value management and MoV Value and Value Management Capabilities, Outcomes, Benefits and Disbenefits What is Value? What is Management of Value (MoV)? Why use MoV? Where use MoV? When MoV should be used? What using MoV involve? Selected MoV benefits Relationship with other AXELOS Global Best Practices and Models How MoV fits with other AXELOS Global Best Practice Guides MoV principles Align with organization's objectives Focus on functions and required outcomes Balance the variables to maximise value Apply throughout the investment decision Tailor MoV to suit the subject Learn from experience and improve Assign clear roles and responsibilities and build a supportive culture MoV processes Frame the programme or project Gather information Analyse information Process information Evaluate and select Develop Value Improving Proposals Implement and share outputs MoV techniques Function Analysis Function Analysis System Technique (FAST) Traditional (or classic) FAST Technical FAST Customer FAST Value Trees Measuring value Value profiling (a.k.a. value benchmarking) Simple multi-attribute rating technique (a.k.a. SMART) Value index Value metrics Value for money (VfM) ratio Value Engineering / Analysis Common techniques used in MoV Analysis of information Benchmarking Process Mapping Root Cause Analysis Discounted Cash Flow Analysis Generating Ideas Brainstorming Evaluation and option selection Option Selection Matrix Idea selection Allocation to Categories Idea Selection Matrix Weighting techniques Paired Comparisons Points Distribution Developing VIPs Developing Proposals Cost Benefit Analysis Building Decisions Implementing VIPs Implementation Plans Feedback Following up Tracking Benefits Approach to Implementation Generic approach to MoV implementation Plan the MoV activities Understand and articulate value Prioritize value Improve value Quantify value Monitor improvements in value Learn lessons Environmental factors Portfolio Considerations Programme considerations Project considerations Operational Considerations Embedding MoV into an organization Benefits of Embedding MoV into an organization MoV Policy MoV Policy Composition Embedding MoV into an organisation Key steps Suggested MoV Management Structure Overcoming barriers We do it anyway It takes up too much time We can't afford to make the changes What's in it for me? Don't fix it if it ain't broke Fixed returns on investment MoV products Briefing Meeting Agenda (A.1) Communications Checklist (A.2) Equipment list for an Effective Study/Workshop (A.3) Invitation to join the Study Team (A.4) Option Evaluation Matrix (A.5) Plan the Study (A.6) Recording Idea Selection (A.7) Reporting Study outputs (A.8) Scoping the Study (A.9) Study or Workshop Handbook (A.10) Value-Improvement Proposal Forms (A.11) Value Improvement Tracking Report (A.12) MoV toolbox MoV health check and maturity model P3M3 Maturity Model MoV Maturity Model (aligned with P3M3)
Embarking on a journey through the world of 'Control of Substances Hazardous to Health (COSHH)', this Level 4 COSHH Training course unveils the intricate layers of understanding necessary for adept handling and management of hazardous substances. Imagine stepping into a realm where the coshh meaning becomes clear, where each coshh symbol speaks a language of safety, and where coshh regulations are not just rules but guardians of wellbeing. This course, steeped in practical knowledge, answers the crucial question: What does COSHH stand for? It unravels the acronym, revealing a world where vigilance meets responsibility. Diving deeper, the course paints a vivid picture of the potential health problems related to hazardous substances, equipping learners with the foresight to recognise risks before they escalate. The spotlight then shifts to coshh risk assessment and coshh assessment techniques, essential tools in the arsenal of any professional dealing with hazardous materials. Here, learners will gain insight into identifying these substances and mastering the art of mitigating their risks. This comprehensive coverage ensures that by the end of the course, the term 'COSHH stands for' resonates with a profound understanding and respect for workplace safety. Transitioning from theory to application, the curriculum explores effective control measures and the nuances of implementing them. It's a journey from knowing what is coshh to applying its principles in real-world scenarios. This part of the course is a testament to the commitment to not just educate but empower professionals to create safer work environments. It's where regulations transform into actionable strategies, ensuring that every learner emerges as informed and transformed. Learning Outcomes Understand the full implications of COSHH, including its regulations and symbols, enhancing awareness and compliance in the workplace. Gain expertise in identifying hazardous substances, fostering an environment of safety and prevention. Master the skills of conducting comprehensive COSHH risk assessments, enabling proactive management of health risks. Develop competence in implementing and monitoring effective control measures, ensuring a reduction in workplace hazards. Acquire the ability to analyse and adapt COSHH principles in diverse working environments, promoting a culture of continuous safety improvement. Why buy this COSHH Training Level 4? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Certification After studying the course materials of the COSHH Training Level 4 you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? Professionals responsible for health and safety management in workplaces handling hazardous substances. Employees seeking to enhance their understanding of workplace safety and hazardous materials. Managers overseeing teams in environments where compliance with COSHH is crucial. Health and safety consultants aiming to broaden their expertise in hazardous substance management. Individuals aspiring to a career in occupational health and safety. Prerequisites This COSHH Training Level 4 was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Health and Safety Manager: £35,000 - £50,000 Per Annum COSHH Assessor: £25,000 - £40,000 Per Annum Environmental Health Officer: £30,000 - £45,000 Per Annum Risk Assessment Specialist: £28,000 - £42,000 Per Annum Workplace Safety Advisor: £27,000 - £40,000 Per Annum Hazardous Substances Manager: £32,000 - £48,000 Per Annum Course Curriculum COSHH Training Level 4 COSHH Explained 00:40:00 COSHH Regulations 00:34:00 Health Problems Related to Hazardous Substances 00:29:00 Identifying Hazardous Substances 00:25:00 COSHH Risk Assessments 00:39:00 Control Measures and Monitoring 00:29:00 Implementing Control Measures 00:22:00 Mock Exam Mock Exam - Coshh Training Level 4 00:20:00 Final Exam Final Exam - Coshh Training Level 4 00:20:00
Overview Imagine navigating the bustling streets of London without a guiding force directing the traffic chaos; it's an image filled with confusion and potential danger. Enter the realm of the Traffic Marshal, a profession designed to bring order to the roads and safety to pedestrians and drivers alike. This Traffic Marshal course not only introduces you to the essential concepts of marshalling but delves deeper into the intricacies of traffic management, temporary traffic control, risk assessments, and the art of vehicle signalling. Whether you're in the heart of London or any other UK city, the skills you acquire here will pave the way for numerous traffic marshall jobs, from the simplest routes to the most complex junctions. Navigating through each module, learners will grasp the importance of each element in traffic marshalling. From understanding reversing vehicles to upholding health and safety standards, this comprehensive online course ensures you are well-equipped to handle real-world situations. Plus, for those looking specifically in the capital, the chances of securing traffic marshall jobs in London increase substantially after completion. The digital era allows for seamless learning, so why not embrace it? Opt for the traffic marshall course online and enjoy the flexibility and convenience of learning at your own pace. With such a comprehensive course structure, stepping into the world of traffic marshalling will be a breeze, opening doors to many opportunities. Learning Outcomes: Understand the foundational concepts and responsibilities of a Traffic Marshal. Develop expertise in traffic management strategies and techniques. Gain knowledge on setting up and overseeing temporary traffic controls. Acquire the capability to carry out detailed traffic risk assessments. Master the techniques of vehicle signalling and ensure safety during vehicle reversals. Why buy this Traffic Marshal course? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Traffic Marshal there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Traffic Marshal course for? Individuals aspiring to kickstart a career in traffic management and marshalling. Those looking to expand their job opportunities within the UK's traffic and transport sector. Job seekers aiming for traffic marshall positions in metropolitan areas like London. Professionals from other fields desiring a career change into a dynamic and essential profession. City planners or urban developers aiming to understand traffic flow and control better. Prerequisites This Traffic Marshal does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Traffic Marshal was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Traffic Management Coordinator: Average Salary: £25,000 - £30,000 Annually Traffic Control Officer: Average Salary: £27,000 - £33,000 Annually Road Safety Auditor: Average Salary: £30,000 - £36,000 Annually Traffic Engineer: Average Salary: £35,000 - £42,000 Annually Transport Planner: Average Salary: £38,000 - £45,000 Annually Senior Traffic Marshal: Average Salary: £40,000 - £47,000 Annually Course Curriculum Module 01: Introduction to Traffic Marshalling Introduction to Traffic Marshalling 00:14:00 Module 02: Traffic Management Traffic Management 00:21:00 Module 03: Temporary Traffic Control Temporary Traffic Control 00:30:00 Module 04: Traffic Risk Assessment Traffic Risk Assessment 00:26:00 Module 05: Vehicle Signaling Vehicle Signaling 00:17:00 Module 06: Reversing Vehicles Reversing Vehicles 00:22:00 Module 07: Health and Safety Health and Safety 00:26:00 Assignment Assignment - Traffic Marshal 00:00:00
Embark on a transformative journey with our 'Nutrition and Diet (Health Coaching and Food Hygiene)' course. Traverse the essentials of diet and nutrition, unveiling the secrets of macronutrients, micronutrients, and their role in ensuring optimal health. From understanding the unique dietary needs of different life stages - be it the delicate months of pregnancy or the demanding days of adolescence - to gaining in-depth insights into contemporary food consumption trends in the UK, this course offers a comprehensive panorama. Dive deeper into the realms of sports nutrition, metabolic processes, weight management, and much more, arming yourself with the knowledge to make a lasting impact in the field of nutrition. Learning Outcomes Gain a robust understanding of diet fundamentals and the role of various nutrients. Analyse and assess food consumption patterns prevalent in the UK. Devise nutrition plans tailored to diverse life stages and specific needs. Master the art of weight control and comprehend various diets like the Ketogenic. Understand the pivotal role of a nutritionist in health promotion and disease prevention. Why choose this Nutrition and Diet (Health Coaching and Food Hygiene) course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Nutrition and Diet (Health Coaching and Food Hygiene) Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this Nutrition and Diet (Health Coaching and Food Hygiene) course for? Individuals aspiring to become certified nutritionists. Fitness professionals desiring a holistic understanding of diet. Expectant mothers keen on optimal prenatal nutrition. Sports coaches aiming for enhanced athletic performance through nutrition. Health enthusiasts seeking comprehensive insights into contemporary dietary practices. Career path Nutritionist: £23,000 - £45,000 Dietitian: £25,000 - £42,000 Sports Nutritionist: £22,000 - £38,000 Health Coach: £20,000 - £40,000 Fitness Trainer: £18,000 - £30,000 Wellness Consultant: £25,000 - £50,000 Prerequisites This Nutrition and Diet (Health Coaching and Food Hygiene) does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Nutrition and Diet (Health Coaching and Food Hygiene) was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Introduction to Diet and Nutrition Introduction to Diet and Nutrition 00:28:00 Module 02: Macronutrients Macronutrients 00:35:00 Module 03: Micronutrients Micronutrients 00:35:00 Module 04: Food Consumption Trends in the UK Food Consumption Trends in the UK 00:35:00 Module 05: Nutrition for Pregnant Women Nutrition for Pregnant Women 00:39:00 Module 06: Nutrition for Children Nutrition for Children 00:38:00 Module 07: Diet and Nutrition for Adolescence and Adulthood Diet and Nutrition for Adolescence and Adulthood 00:37:00 Module 08: Diet and Nutrition for Fitness and Sports- Part 1 Diet and Nutrition for Fitness and Sports- Part 1 00:35:00 Module 09: Diet and Nutrition for Fitness and Sports- Part 2 Diet and Nutrition for Fitness and Sports- Part 2 00:44:00 Module 10: Metabolism, Digestion & Absorption Metabolism, Digestion & Absorption 00:36:00 Module 11: Weight Control Management Weight Control Management 00:30:00 Module 12: Ketogenic Diet Ketogenic Diet 00:33:00 Module 13: Digestive System Disorders Digestive System Disorders 00:40:00 Module 14: Nutrition for Prevention and Management of Chronic Diseases Nutrition for Prevention and Management of Chronic Diseases 00:35:00 Module 15: The Role of Nutritionist The Role of Nutritionist 00:27:00
Overview In an era where brand loyalty is highly coveted yet elusive, the 'Customer Service Management: Recovering Difficult Customers' course serves as your compass to navigate the treacherous waters of volatile client interactions. Our comprehensive curriculum highlights the art and science of transforming challenging situations into opportunities, turning disgruntled customers into brand ambassadors. Delve deep into the core essence of who you are, refine your approach to handling customers in-person, over the phone, or electronically, and master the nuances of discerning when to escalate a situation. Customers today crave more than just a product; they yearn for a memorable experience. The course offers a rich tapestry of skills and knowledge tailored to meet modern-day challenges. From developing your attitude to cultivating return business, each module unfolds a new chapter in the world of stellar customer service. By the end of this transformative journey, learners will possess the understanding to tackle complex customer-centric scenarios with finesse and poise. Electronic customer service has emerged as the new frontier in today's digital age. With our dedicated modules focusing on telephonic and electronic customer service, learners will be able to effectively cater to the digitally-savvy clientele. Additionally, our exclusive segment on 'Recovering Difficult Customers' will empower you with strategies to mend bridges and foster positive relationships even after a misstep. Learning Outcomes Understand the foundational principles of effective customer service management. Develop a positive, solution-oriented attitude towards customer interactions. Recognise and aptly address diverse customer needs to ensure satisfaction. Strategise and implement techniques to ensure return business and loyalty. Deliver outstanding customer service face-to-face, telephonically, and digitally. Acquire expertise in managing and recovering challenging customer scenarios. Distinguish between situations that can be resolved independently and those requiring escalation. Why buy this Customer Service Management: Recovering Difficult Customers? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Customer Service Management: Recovering Difficult Customers you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Customer Service Management: Recovering Difficult Customers is suitable for: Aspiring customer service managers aiming to excel in their roles. Businesses seeking to elevate their customer service standards. Frontline staff keen on enhancing their customer interaction techniques. Team leads or supervisors in charge of customer service departments. Entrepreneurs aiming to build a robust customer-centric model. Prerequisites This Customer Service Management: Recovering Difficult Customers was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Customer Service Manager: £25,000 - £45,000 Annually Client Relationship Officer: £28,000 - £50,000 Annually Customer Retention Specialist: £24,000 - £40,000 Annually Call Centre Supervisor: £22,000 - £35,000 Annually Customer Experience Strategist: £30,000 - £55,000 Annually Digital Customer Service Analyst: £27,000 - £52,000 Annually Course Curriculum Customer Service Management: Recovering Difficult Customers Module One: Who We Are and What We Do 00:17:00 Module Two: Establishing Your Attitude 00:12:00 Module Three: Identifying and Addressing Customer Needs 00:12:00 Module Four: Generating Return Business 00:14:00 Module Five: In-Person Customer Service 00:10:00 Module Six: Giving Customer Service over the Phone 00:12:00 Module Seven: Providing Electronic Customer Service 00:12:00 Module Eight: Recovering Difficult Customers 00:15:00 Module Nine: Understanding When to Escalate 00:14:00 Mock Exam Mock Exam - Customer Service Management: Recovering Difficult Customers 00:20:00 Final Exam Final Exam - Customer Service Management: Recovering Difficult Customers 00:20:00
Venture into the heart of psychological transformation with our Cognitive Behavioural Therapy (CBT) Training course. As you begin, you'll unearth the origins and evolution of CBT, setting the stage for a deeper understanding of its life-altering capabilities. Each module is meticulously crafted to build upon the last, providing a seamless learning experience that takes you from foundational theories to the practical application of combating detrimental thought processes. Discover the art of goal setting to propel individuals towards a brighter outlook on life, and master the nuances of behavioural activation to spark positive change. The course is designed not just to inform but to equip you with the expertise to challenge and alter ingrained beliefs that hinder progress. You will learn how to dismantle the architecture of negative thinking and replace it with constructive, empowering beliefs through a detailed, step-by-step approach. This hands-on knowledge is vital for navigating the complexities of mental ailments, including stress and phobias, and for deploying CBT techniques to address panic attacks, anger, and addictive behaviours with confidence and compassion. Learning Outcomes Gain insight into the history and principles underlying CBT. Develop the ability to identify and alter negative cognitive patterns. Acquire techniques for fostering positive behavioural changes. Master strategies for reshaping core beliefs and combating procrastination. Learn to apply mindfulness and CBT tactics for a variety of psychological concerns. Why choose this Cognitive Behavioural Therapy (CBT) Training course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Cognitive Behavioural Therapy (CBT) Training Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this Cognitive Behavioural Therapy (CBT) Training course for? Aspiring therapists passionate about cognitive-behavioural methodologies. Health sector workers looking to enhance patient support with effective techniques. Teachers and coaches aiming to integrate psychological resilience in their guidance. Individuals dedicated to self-improvement and aiding others in mental health battles. Professionals in care roles desiring to incorporate CBT into their support repertoire. Career path CBT Practitioner: £30,000 - £50,000 Psychologist: £35,000 - £80,000 Mental Health Specialist: £26,000 - £50,000 Life Skills Coach: £25,000 - £55,000 Personal Development Facilitator: £22,000 - £40,000 Behavioural Support Consultant: £24,000 - £46,000 Prerequisites This Cognitive Behavioural Therapy (CBT) Training does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Cognitive Behavioural Therapy (CBT) Training was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Cognitive Behavioural Therapy (CBT) Training Module 01: Getting Started with CBT 00:03:00 Module 02: CBT History 00:03:00 Module 03: Importance of Negative Thoughts 00:06:00 Module 04: Goal Setting 00:09:00 Module 05: Behavioural Activation 00:08:00 Module 06: Cognitive Restructuring 00:05:00 Module 07:Cognitive Restructuring: Step-by-step Plan 00:08:00 Module 08: Core Belief 00:02:00 Module 09: Changing Negative Belief 00:06:00 Module 10: Mindfulness-integrated CBT 00:05:00 Module 11: CBT in Procrastination 00:01:00 Module 12: CBT in Stress, Anxiety and Depression 00:03:00 Module 13: CBT in Fear and Phobias 00:02:00 Module 14: CBT in Panic Attacks 00:02:00 Module 15: CBT in Excessive Anger 00:02:00 Module 16: CBT in Eating Disorder 00:02:00 Module 17: CBT in Addiction 00:02:00 Assignment Assignment - Cognitive Behavioural Therapy (CBT) Training 00:00:00
Embarking on the 'Control and Administration of Medication Level 3' course is a transformative journey into the heart of medicine management. This comprehensive course, unfolding across nine meticulously crafted modules, offers a deep dive into the complexities and nuances of medication control and administration. The opening module lays the foundation with Medicine Management Fundamentals, an essential springboard for the ensuing exploration. As learners progress, they are immersed in the pivotal role of medicine management, highlighted in the second module. This knowledge is further expanded upon in the third module, which delves into the art and science of prescribing medication effectively, a critical skill in today's healthcare landscape. The journey through this course continues with an in-depth examination of pharmacological challenges and solutions, alongside a detailed look at commonly prescribed medicines. These modules are skillfully designed to provide a thorough understanding of both the theory and application of medication in various healthcare settings. The latter part of the course brings into focus specialised areas such as Palliative Care and Medicine Optimisation, offering learners a holistic view of medication administration in diverse scenarios, including Residential Aged Care Facilities. The final module, covering Law and Legislation, ensures that participants are well-versed in the legal and ethical aspects of medicine management, an indispensable part of healthcare practice. Learning Outcomes Acquire a robust foundational knowledge of medicine management principles and practices. Develop the ability to prescribe and manage medication effectively in various healthcare settings. Gain insights into the challenges and appropriate use of common medicines. Understand the intricacies of palliative care and medication optimisation. Grasp the legal and ethical considerations in medication administration. Why buy this Control and Administration of Medication Level 3? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Certification After studying the course materials of the Control and Administration of Medication Level 3 there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? The course is ideal for you if: You're a medical student who wants to learn more about medicine You're a supervisor or administrator of a medicine supply chain You are involved in pharmaceutical or medical supply settings You are a nurse or aspire to become a healthcare professional Prerequisites There is no formal requirement for this course. Learners above the age of 16, who want to learn more about medicine can enrol on the course. However, you'll require an internet-enabled device to access the course. Career path Registered Nurse: £25,000 - £35,000 per annum Pharmacy Technician: £20,000 - £30,000 per annum Palliative Care Specialist: £30,000 - £45,000 per annum Care Home Manager: £28,000 - £40,000 per annum Clinical Pharmacist: £35,000 - £45,000 per annum Medication Safety Officer: £40,000 - £55,000 per annum Course Curriculum Module 01: Medicine Management Fundamentals Medicine Management Fundamentals (imported) 00:37:00 Module 02: Importance of Medicine Management Importance of Medicine Management 00:25:00 Module 03: Prescribing Medication Effectively Prescribing Medication Effectively 00:27:00 Module 04: Common Problems - Pharmacological Management Common Problems - Pharmacological Management 01:05:00 Module 05: Common Medicines to Use Common Medicines to Use 00:20:00 Module 06: Palliative Care Palliative Care 00:24:00 Module 07: The Four Principles of Medicine Optimisation The Four Principles of Medicine Optimisation 00:24:00 Module 08: Managing Medication in Residential Aged Care Facilities (RACFs) Managing Medication in Residential Aged Care Facilities (RACFs) 00:35:00 Module 09: Law and Legislation Law and Legislation 00:19:00 Assignment Assignment - Control and Administration of Medication Level 3 00:00:00