The Art of Negotiation Confidence, rapport, curiosity, and patience are essential ingredients to successfully handling a difficult conversation and negotiation. In this course, you will learn to identify and manage aspects of a negotiation, distinguish needs from wants, and manage expectations. The course will cover communication best practices, strategies for handling difficult conversations, and the basics of the art of negotiation. What you Will Learn Master the different ways to say 'no' Determine negotiation strategies based on typical client strategies Develop solutions to break deadlocks Getting Started Introductions Course structure Course goals and objectives Establishing personal learning objectives Foundation Concepts Exercise: Most Challenging Scenarios and Outcomes Debrief: Impact versus intent Addressing customer expectations Needs versus wants Key skills for managing customer relationships Elicitation (requirements gathering) Communication and active listening Sensitivity and empathy Handling Difficult Conversations Saying 'no' The Ladder of Inference 4-Step approach for handling difficult conversations Characteristics of a trusted advisor Communication Best Practices Attunement and active listening Exercise: Identifying Effective Techniques Communication pitfalls and best practices Building rapport and influence Words of wisdom Exercise: Reflection on Challenges Negotiation Strategies Negotiation basics Five phases of negotiation Identifying different strategies Traditional versus Progressive Hard - Soft - Principled Exercise: Your Preferred Techniques Selecting appropriate strategy for project negotiations Common pitfalls to avoid The impact of culture on negotiation Looking at conflict through the lens of negotiation Exercise: Mapping a Resolution
The Art of Negotiation (In-Person) Confidence, rapport, curiosity, and patience are essential ingredients to successfully handling a difficult conversation and negotiation. In this course, you will learn to identify and manage aspects of a negotiation, distinguish needs from wants, and manage expectations. The course will cover communication best practices, strategies for handling difficult conversations, and the basics of the art of negotiation. What You Will Learn You'll learn how to: Master the different ways to say 'no' Determine negotiation strategies based on typical client strategies Develop solutions to break deadlocks Getting Started Introductions Course structure Course goals and objectives Establishing personal learning objectives Foundation Concepts Exercise: Most Challenging Scenarios and Outcomes Debrief: Impact versus intent Addressing customer expectations Needs versus wants Key skills for managing customer relationships o Elicitation (requirements gathering) o Communication and active listening o Sensitivity and empathy Handling Difficult Conversations Saying 'no' The Ladder of Inference 4-Step approach for handling difficult conversations Characteristics of a trusted advisor Communication Best Practices Attunement and active listening Exercise: Identifying Effective Techniques Communication pitfalls and best practices Building rapport and influence Words of wisdom Exercise: Reflection on Challenges Negotiation Strategies Negotiation basics Five phases of negotiation Identifying different strategies o Traditional versus Progressive o Hard - Soft - Principled o Exercise: Your Preferred Techniques Selecting appropriate strategy for project negotiations o Common pitfalls to avoid o The impact of culture on negotiation Looking at conflict through the lens of negotiation Exercise: Mapping a Resolution
My Virtual Surgery - Coronary Masterclass A Dry-Lab Masterclass in Coronary Anastomosis A NEW LSOC Course! Led by My Virtual Surgery Founder, and Internationally - renowned coronary surgeon, Professor Paul Sergeant, and expert senior Cardiac Surgeon, Mr Alex Shipolini. This course provides a comprehensive masterclass in coronary anastomosis, featuring innovative anastomotic techniques, specialised surgical ergonomics, and expert guidance. PLEASE REVIEW THE IMPORTANT INFORMATION BELOW BEFORE PURCHASING YOUR TICKET (including regarding pre-course learning). When: Saturday, 9th August 2025. Where: St.Bartholomew's Hospital, London. Required Equipment: Needle holder and forceps for pre-course learning (see below). Ticket Types: Course Only This will provide access to the elements detailed below. This does NOT include the costs of instruments. Please purchase this ticket if you have access to a set of needle holders and thin-tipped forceps at home (ideally a Castroviejo needle holder and Geralds/Ring tip forceps). Course + Instruments This will provide course access + procurement and shipping of a Castroviejo needle holder and Atraumatic/Geralds/Ring tip forceps, for you to keep. Please purchase this ticket if you would also like to purchase instruments. Cost includes the course cost, instrument costs, inc. shipping, processing and handling fees. All Tickets include: Access to pre-course training with the MyVirtualSurgery Programme. All day face-to-face seminar on coronary artery surgery from coronary experts. Lifetime access to MyVirtualAnastamosis - the MVS Coronary Anastomosis platform, including direct feedback at home from Prof Sergeant, and ongoing virtual learning. Additionally included in the Course and Instrument Ticket: Procurement of Castroviejo Needle Holder and Atraumatic Forceps to support home training. Sales Open: 22nd June, 7pm Please note: Mandatory Pre-Course Learning Pre-Requisites Pre - Course Learning Deadline All participants must complete Mandatory Pre-Course Learning before the course begins. To ensure we can prepare adequately for the course, including confirming the number of attendees who have completed the pre-course training, a fixed deadline of Monday 28th July will be set for all participants to finish the pre-course training. Not completing the pre-course learning by Monday, 28th July, will lead to forfeiting your place in the course, and no refunds will be issued. Pre-Course Learning Instruments This pre-course learning requires access to a needle holder and thin-tipped forceps. We strongly recommend using a Castroviejo needle holder along with either Geralds/Ring Tips/Atraumatic forceps, as this platform is designed for these instruments, and alternatives may not provide as comprehensive training. Furthermore, these are essential instruments for cardiac surgery and will be used during the course. These instruments will also be required for the remainder of the steps on the platform. If you cannot independently acquire a needle holder and forceps, LSOC can purchase a Castroviejo needle holder and a pair of forceps on your behalf and send them directly to you. In this case, please make sure to purchase a Course + Instruments Ticket, to include the cost of these instruments. We look forward to you joining us on our newest course soon!
The Art of Negotiation: In-House Training Confidence, rapport, curiosity, and patience are essential ingredients to successfully handling a difficult conversation and negotiation. In this course, you will learn to identify and manage aspects of a negotiation, distinguish needs from wants, and manage expectations. The course will cover communication best practices, strategies for handling difficult conversations, and the basics of the art of negotiation. What you Will Learn Master the different ways to say 'no' Determine negotiation strategies based on typical client strategies Develop solutions to break deadlocks Getting Started Introductions Course structure Course goals and objectives Establishing personal learning objectives Foundation Concepts Exercise: Most Challenging Scenarios and Outcomes Debrief: Impact versus intent Addressing customer expectations Needs versus wants Key skills for managing customer relationships Elicitation (requirements gathering) Communication and active listening Sensitivity and empathy Handling Difficult Conversations Saying 'no' The Ladder of Inference 4-Step approach for handling difficult conversations Characteristics of a trusted advisor Communication Best Practices Attunement and active listening Exercise: Identifying Effective Techniques Communication pitfalls and best practices Building rapport and influence Words of wisdom Exercise: Reflection on Challenges Negotiation Strategies Negotiation basics Five phases of negotiation Identifying different strategies Traditional versus Progressive Hard - Soft - Principled Exercise: Your Preferred Techniques Selecting appropriate strategy for project negotiations Common pitfalls to avoid The impact of culture on negotiation Looking at conflict through the lens of negotiation Exercise: Mapping a Resolution
BYO materials, canvas, drinks from home and join us for a fun evening painting together and chatting with local artists and art enthusiasts. All is welcome w...
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The Art of Delegation and High-Impact Feedback Whether you are a project manager, an executive, or simply someone involved in leading or helping others, a critical part of your work must involve delegating and giving feedback. These two skills, however, are not as simple as they seem. How do you know what to Partcipant? What kinds of feedback should you give? Knowing this and practicing this are two different things. Ultimately, delegating and giving feedback are skills that must be done mindfully, strategically, and meaningfully. They must be done in ways that not only positively impact performance, but also inspire growth, engagement, and motivation. When done poorly, they can create significant problems. But when done well, they can generate value for everyone and benefit future endeavors. In this course, you will learn to think more deeply about the importance of delegating and discover how to give better feedback. You will have opportunities to apply best practices and methodologies that you can use in the real world, ultimately paying off for you and for others. What you Will Learn At the end of this program, you will be able to: Explain why common excuses for NOT delegating are short-sighted Identify what needs delegating by using a proven methodology Utilize best practices in real world scenarios, delegating in a way that benefits you and the individual to whom you Partcipant Summarize key lessons learned in brain science which enhance the feedback-giving process Recognize the critical connection between feedback and performance Apply a proven model to deliver feedback that inspires growth, engagement, and motivation Getting Started What is delegation? What makes delegation hard? What do I Partcipant and why? How to Partcipant effectively Feedback Exploring the feedback process Why feedback is hard to give...and receive Why giving feedback effectively is important Feedback models