Learn how to design and customize a perfect fitting sweater using DK or 4ply/fingering weight yarn. From layout and shape to color placement and professional finishing, this 7-week course will guide you through every step with personalized assistance from expert crochet tutor, Merrian.
Anger Management 1 Day Training in Bracknell
Anger Management 1 Day Training in Slough
Anger Management 1 Day Training in Guildford
Anger Management 1 Day Training in High Wycombe
The Art of Negotiation: In-House Training Confidence, rapport, curiosity, and patience are essential ingredients to successfully handling a difficult conversation and negotiation. In this course, you will learn to identify and manage aspects of a negotiation, distinguish needs from wants, and manage expectations. The course will cover communication best practices, strategies for handling difficult conversations, and the basics of the art of negotiation. What you Will Learn Master the different ways to say 'no' Determine negotiation strategies based on typical client strategies Develop solutions to break deadlocks Getting Started Introductions Course structure Course goals and objectives Establishing personal learning objectives Foundation Concepts Exercise: Most Challenging Scenarios and Outcomes Debrief: Impact versus intent Addressing customer expectations Needs versus wants Key skills for managing customer relationships Elicitation (requirements gathering) Communication and active listening Sensitivity and empathy Handling Difficult Conversations Saying 'no' The Ladder of Inference 4-Step approach for handling difficult conversations Characteristics of a trusted advisor Communication Best Practices Attunement and active listening Exercise: Identifying Effective Techniques Communication pitfalls and best practices Building rapport and influence Words of wisdom Exercise: Reflection on Challenges Negotiation Strategies Negotiation basics Five phases of negotiation Identifying different strategies Traditional versus Progressive Hard - Soft - Principled Exercise: Your Preferred Techniques Selecting appropriate strategy for project negotiations Common pitfalls to avoid The impact of culture on negotiation Looking at conflict through the lens of negotiation Exercise: Mapping a Resolution
Communication Skills 1 Day Training in High Wycombe
10 Soft Skills You Need 1 Day Training in High Wycombe
Learn to crochet in Surrey - this is an immersive 4 x 2 hour course running on Tuesday evenings in Walton-on-Thames.