8145 Art courses in Formby delivered On Demand

🍬 Unlock the Sweet Success with Our Confectionary Making Course! 🍭 Are you ready to turn your passion for sweets into a lucrative career? Look no further! Our comprehensive Confectionary Making course is designed to take you on a delightful journey through the art and science of creating mouthwatering treats. Whether you're an aspiring pastry chef, a baking enthusiast, or simply someone who loves to indulge in sweet creations, this course is your golden ticket to mastering the craft of confectionary.   🌟 Why Choose Our Confectionary Making Course? 🌟 Expert Guidance: Learn from seasoned confectionary experts who have mastered the art of creating delectable sweets. Our instructors bring years of industry experience to the table, ensuring you receive top-notch guidance every step of the way. Hands-On Learning: Get ready to roll up your sleeves and dive into the world of confectionary making! Our course emphasizes practical, hands-on learning, allowing you to hone your skills through immersive, interactive activities. Comprehensive Curriculum: From classic confections like chocolates and candies to trendy treats like macarons and cake pops, our course covers it all. Explore a wide range of techniques, recipes, and flavor combinations to unleash your creativity in the kitchen. Flexibility and Convenience: Life is busy, but that shouldn't stop you from pursuing your passion for confectionary making. Our course offers flexible scheduling options and convenient online access, so you can learn at your own pace, anytime, anywhere. Networking Opportunities: Connect with fellow confectionary enthusiasts from around the globe! Our vibrant online community provides a supportive platform where you can share ideas, troubleshoot challenges, and forge valuable connections within the industry.   🎯 Who is This For? 🎯 Our Confectionary Making course is perfect for anyone with a sweet tooth and a desire to explore the world of pastry arts. Whether you're a baking novice eager to learn the basics or a seasoned professional looking to refine your skills, this course is tailored to suit learners of all levels. If you dream of crafting stunning desserts that delight the senses and bring joy to others, then this course is for you!   🚀 Career Path 🚀 Embark on a sweet journey toward a fulfilling career in the confectionary industry! With the skills and knowledge gained from our course, you'll be well-equipped to pursue various exciting career opportunities, including: Pastry Chef: Bring your culinary creations to life as a skilled pastry chef in restaurants, bakeries, hotels, and catering companies. Chocolatier: Dive into the world of chocolate-making and dazzle customers with handcrafted truffles, bonbons, and other chocolate delights. Entrepreneur: Turn your passion for confectionary making into a thriving business venture! Launch your own bakery, confectionary shop, or online dessert boutique and share your sweet creations with the world. Food Blogger/Influencer: Showcase your confectionary masterpieces on social media platforms and build a loyal following as a food blogger or influencer. Culinary Educator: Share your expertise with aspiring confectioners by teaching classes, workshops, or private lessons in the art of sweet-making.   Don't let your dreams melt away - enroll in our Confectionary Making course today and take the first step toward a sweet and successful future! 🍫✨   FAQ (Frequently Asked Questions) - Confectionary Making Q1: What is confectionary making? Confectionary making is the art and science of creating various sweet treats such as candies, chocolates, pastries, and desserts. It involves a combination of techniques including cooking, baking, molding, and decorating to produce delicious and visually appealing confections. Q2: Who can participate in a confectionary making course? Confectionary making courses are designed for individuals of all skill levels, from beginners with little to no experience in baking or cooking, to seasoned bakers looking to expand their repertoire. Whether you're a hobbyist interested in learning new recipes or a professional seeking to enhance your culinary skills, there's something for everyone in a confectionary making course. Q3: What will I learn in a confectionary making course? In a confectionary making course, you will learn a variety of techniques and recipes for creating different types of sweets and desserts. This may include learning how to temper chocolate, make caramel, sculpt marzipan figures, bake pastries, and much more. Additionally, you'll gain knowledge about ingredient selection, flavor pairing, and presentation techniques to elevate your confections to the next level. Q4: Do I need any special equipment or ingredients to participate? While some confectionary making techniques may require specialized equipment such as candy thermometers, pastry bags, or chocolate molds, many recipes can be made using basic kitchen tools and ingredients. Your course instructor will provide guidance on any necessary equipment and ingredients for each recipe, and may also offer alternatives or substitutions to accommodate different skill levels and budgets. Q5: Can I accommodate dietary restrictions in confectionary making? Yes, many confectionary making courses offer options for accommodating dietary restrictions such as gluten-free, dairy-free, or vegan diets. Additionally, instructors may provide tips and substitutions for adjusting recipes to meet specific dietary needs without sacrificing flavor or texture. If you have any dietary concerns, be sure to communicate them with your instructor beforehand so they can tailor the course content accordingly. Course Curriculum Module 1 Introduction To Confectionary Making Introduction To Confectionary Making 00:00 Module 2 Cakes and Candies Cakes and Candies 00:00 Module 3 Coloured Confectionaries Coloured Confectionaries 00:00

Discover the Art of Sushi Making 🍣 Are you fascinated by the delicate flavors and exquisite presentation of sushi? Dive into the world of Japanese culinary mastery with our Sushi Making Course! Whether you're a complete beginner or an amateur chef looking to perfect your skills, this course is your gateway to mastering the art of sushi creation. Why Take a Sushi Making Course? Benefits of Learning Sushi Making: Culinary Expertise: Develop a deep understanding of sushi ingredients, techniques, and traditions. Health Benefits: Learn to prepare fresh, nutritious meals using high-quality ingredients. Creativity Unleashed: Discover the joy of creating visually appealing and flavorful sushi dishes. Impress Your Guests: Wow friends and family with your newfound sushi-making skills. Cultural Appreciation: Gain insights into Japanese culture and culinary heritage. Relaxation and Enjoyment: Experience the meditative and rewarding process of sushi preparation. Who is This For? Whether you're a food enthusiast eager to explore new cuisines or an aspiring chef aiming to add sushi expertise to your repertoire, our Sushi Making Course welcomes all skill levels. From young adults curious about culinary arts to seasoned cooks looking to expand their menu, this course caters to diverse interests and ambitions. Career Path Career Opportunities in Sushi Making: Sushi Chef: Work in restaurants, hotels, or even start your own sushi bar. Food Entrepreneur: Launch a sushi catering business or a food truck specializing in sushi. Food Blogger or Influencer: Share your sushi-making journey and recipes online. Culinary Instructor: Teach sushi-making classes in culinary schools or community centers. FAQs Q: Is this course suitable for beginners? A: Absolutely! Our Sushi Making Course is designed to accommodate beginners with no prior experience in sushi preparation. Q: What will I learn in this course? A: You'll learn essential sushi-making techniques, including rice preparation, fish selection, rolling techniques, and presentation skills. Q: How long does the course take to complete? A: The course duration varies, but typically it's designed to be completed within a few weeks, allowing you to learn at your own pace. Q: Are ingredients and equipment included? A: While specific course details may vary, we often provide guidance on sourcing ingredients and recommend essential sushi-making tools. Q: Can I take this course online? A: Yes, our Sushi Making Course is available online, allowing you to learn from the comfort of your home at any time that suits your schedule. Q: Is there a certificate upon completion? A: Upon successfully finishing the course, you'll receive a certificate of completion, showcasing your new culinary skills. Enroll Today and Begin Your Sushi-Making Journey! Embark on a culinary adventure with our Sushi Making Course and transform your love for sushi into a valuable skill set. Whether you dream of mastering the art of nigiri, sashimi, or creative sushi rolls, our comprehensive course awaits. Join now and start crafting beautiful and delicious sushi dishes that will delight your taste buds and impress your guests! Course Curriculum Module 1 Introduction to Sushi Making Introduction to Sushi Making 00:00 Module 2 Rice Preparation Rice Preparation 00:00 Module 3 Knife Skills Knife Skills 00:00 Module 4 Fish and Seafood Selection Fish and Seafood Selection 00:00 Module 5 Making Nigiri Making Nigiri 00:00 Module 6 Making Maki (Rolls) Making Maki (Rolls) 00:00

Level 7 QLS Endorsed Course with FREE Certificate | CPD & CiQ Accredited | 180 CPD Points | Lifetime Access

Level 7 QLS Endorsed Course with FREE Certificate | CPD & CiQ Accredited | 180 CPD Points | Lifetime Access

Level 7 QLS Endorsed Course with FREE Certificate | CPD & CiQ Accredited | 180 CPD Points | Lifetime Access

Tired of searching and accumulating all the relevant courses for this specific field? It takes a substantial amount of your time and, more importantly, costs you a fortune! Well, we have just come up with the ultimate solution for you by giving this all-inclusive Construction Management: Surveyor, Legislation & Safety mega bundle. This 40 courses mega bundle keeps you up-to-date in this field and takes you one step ahead of others. Keeping in mind the latest advancements in this ever-emerging sector, the Construction Management: Surveyor, Legislation & Safety bundle covers all the state-of-the-art tools and techniques required to become a competent worker in this area. You will encounter specific courses relevant to the sector. We take you from the most introductory fundamentals to advance knowledge in a step-by-step manner. In addition, the Construction Management: Surveyor, Legislation & Safety bundle also consists of courses related to some soft skills that you will need to succeed in any industry or job sector. This Construction Management: Surveyor, Legislation & Safety Bundle consists of the following premium courses: Course 01: Read Construction & Structural Drawing Like Expert Course 02: Diploma in Construction Management Course 03: Quantity Surveyor Diploma Course 04: Building Surveyor Course 05: Land Surveying Course 06: Bricklaying Course 07: Construction Cost Estimation Diploma Course 08: Construction Estimation using RSMeans Course 09: Construction Cost Estimation Using Xactimate Course 10: Cost Estimation for Multiplex Building Using Xactimate Course 11: Property Law and Legislation Course 12: Construction Industry Scheme (CIS) Course 13: WELL Building Standard Course 14: LEED V4: Building Design and Construction Course 15: LEED Green Associate Course 16: Architectural Studies Course 17: AutoCAD Programming using C# with Windows Forms Course 18: CAD Design Course: Assemblies, Modelling And Civil Drawings Course 19: Autocad Electrical Design Course 20: Intermediate Solidworks Course Course 21: Solidworks Foundation Training Course 22: Interior Design Professional Diploma Course 23: Professional Interior Design & Construction Course 24: Construction Safety Course 25: Fire Safety | Online Course Course 26: Emergency First Aid and Incident Management at Work Course 27: RIDDOR Training Course 28: LOLER Training Course 29: COSHH Training and Safety - Level 2 Course 30: DSEAR Training Moreover, this bundles include 10 career-focused courses: Course 01: Career Development Plan Fundamentals Course 02: CV Writing and Job Searching Course 03: Interview Skills: Ace the Interview Course 04: Video Job Interview for Job Seekers Course 05: Create a Professional LinkedIn Profile Course 06: Business English Perfection Course Course 07: Networking Skills for Personal Success Course 08: Boost Your Confidence and Self-Esteem Course 09: Public Speaking Training Course 10: Learn to Fight Procrastination Our cutting-edge learning package offers top-notch digital aid and first-rate tutor support. You will acquire the crucial hard and soft skills needed for career advancement because this bundle has been thoroughly examined and is career-friendly. So don't overthink! Enrol today. Learning Outcomes This unique Construction Management: Surveyor, Legislation & Safety mega bundle will help you to- Quench your thirst for knowledge Be up-to-date about the latest advancements Achieve your dream career goal in this sector Know the applicable rules and regulations needed for a professional in this area Acquire some valuable knowledge related to Construction Management: Surveyor, Legislation & Safety to uplift your morale The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn from any place in your own time without travelling for classes. Certificate: PDF Certificate: Free for all 40 courses Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 400 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Construction Management: Surveyor, Legislation & Safety bundle is designed to assist anyone with a curious mind, anyone looking to boost their CVs or individuals looking to upgrade their career to the next level can also benefit from the learning materials. Requirements The courses in this bundle has been designed to be fully compatible with tablets and smartphones. Career path This Construction Management: Surveyor, Legislation & Safety bundle will give you an edge over other competitors and will open the doors for you to a plethora of career opportunities. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Read Construction & Structural Drawing Like Expert) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Tired of searching and accumulating all the relevant courses for this specific field? It takes a substantial amount of your time and, more importantly, costs you a fortune! Well, we have just come up with the ultimate solution for you by giving this all-inclusive Business Fundamentals: HR Management mega bundle. This 40 courses mega bundle keeps you up-to-date in this field and takes you one step ahead of others. Keeping in mind the latest advancements in this ever-emerging sector, the Business Fundamentals: HR Management bundle covers all the state-of-the-art tools and techniques required to become a competent worker in this area. You will encounter specific courses relevant to the sector. We take you from the most introductory fundamentals to advance knowledge in a step-by-step manner. In addition, the Business Fundamentals: HR Management bundle also consists of courses related to some soft skills that you will need to succeed in any industry or job sector. This Business Fundamentals: HR Management Bundle consists of the following premium courses: Course 01: Successful Business Networking Skills Course Course 02: Advanced Business Plan Course 03: Business Management Training Course 04: Business Process Management Course 05: Business Etiquette & Professionalism Course 06: Business Development & Sales Course 07: Strategic Business Management Course 08: SAP Controlling (CO) - Product Costing with S4HANA Course 09: Business Intelligence | Basics of Data & Data Mining Course 10: Business Analysis Course 11: Xero Accounting Diploma Course 12: Financial Business Analysis Course 13: Sage 50 Training Course 14: Surviving Small Business in Pandemic & Recession Course 15: Business Law Course 16: Digital Marketing Diploma Level 3 Course 17: Six Sigma & Lean Process Course 18: Business Productivity Training Course Course 19: Managing Budgets Course 20: Online Bookkeeping and Quickbooks Course Course 21: Social Media Marketing for Your Business Course 22: Logistics & Operations Management - Level 5 Course 23: Certificate in Purchasing and Procurement Course 24: Management Tools for Quality Control Course 25: Crisis Management Course 26: Strategic Planning Process Course 27: Fundamentals of Stakeholder Management Course 28: Supply Chain Management Course 29: HR and Payroll Administrator Course Course 30: Office Skills Moreover, this bundles include 10 career-focused courses: Course 01: Career Development Plan Fundamentals Course 02: CV Writing and Job Searching Course 03: Interview Skills: Ace the Interview Course 04: Video Job Interview for Job Seekers Course 05: Create a Professional LinkedIn Profile Course 06: Business English Perfection Course Course 07: Networking Skills for Personal Success Course 08: Boost Your Confidence and Self-Esteem Course 09: Public Speaking Training Course 10: Learn to Fight Procrastination Our cutting-edge learning package offers top-notch digital aid and first-rate tutor support. You will acquire the crucial hard and soft skills needed for career advancement because this bundle has been thoroughly examined and is career-friendly. So don't overthink! Enrol today. Learning Outcomes This unique Business Fundamentals: HR Management mega bundle will help you to- Quench your thirst for knowledge Be up-to-date about the latest advancements Achieve your dream career goal in this sector Know the applicable rules and regulations needed for a professional in this area Acquire some valuable knowledge related to Business Fundamentals: HR Management to uplift your morale The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn from any place in your own time without travelling for classes. Certificate: PDF Certificate: Free for all 40 courses Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 400 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Business Fundamentals: HR Management bundle is designed to assist anyone with a curious mind, anyone looking to boost their CVs or individuals looking to upgrade their career to the next level can also benefit from the learning materials. Requirements The courses in this bundle has been designed to be fully compatible with tablets and smartphones. Career path This Business Fundamentals: HR Management bundle will give you an edge over other competitors and will open the doors for you to a plethora of career opportunities. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Successful Business Networking Skills Course) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Tired of searching and accumulating all the relevant courses for this specific field? It takes a substantial amount of your time and, more importantly, costs you a fortune! Well, we have just come up with the ultimate solution for you by giving this all-inclusive Accounting, Finance and Banking mega bundle. This 40 courses mega bundle keeps you up-to-date in this field and takes you one step ahead of others. Keeping in mind the latest advancements in this ever-emerging sector, the Accounting, Finance and Banking bundle covers all the state-of-the-art tools and techniques required to become a competent worker in this area. You will encounter specific courses relevant to the sector. We take you from the most introductory fundamentals to advance knowledge in a step-by-step manner. In addition, the Accounting, Finance and Banking bundle also consists of courses related to some soft skills that you will need to succeed in any industry or job sector. This Accounting, Finance and Banking Bundle consists of the following premium courses: Course 01: Accounting and Finance Certification Course Course 02: Accounting Skills for New Supervisors Course 03: Changes in Accounting: Latest Trends Encountered by CFOs in 2022 Course 04: Xero Accounting Diploma Course 05: Managerial Accounting Masterclass Course 06: Charity Accounting Course 07: Key Account Management for Beginners Course 08: Pensions Training Course 09: Tax Accounting Course 10: Improve your Financial Intelligence Course 11: Fundamentals of Corporate Finance Course 12: SAP S4HANA Controlling Course - Cost Center Accounting Course 13: Capital Budgeting & Investment Decision Training Course 14: Financial Analysis Course 15: Accountancy Basics Course 16: Accounting Interview Skills Course 17: Banking and Finance Accounting Statements Financial Analysis Course 18: Raise Money and Valuation for Business Course 19: Investment Banking Training Course Course 20: Managing Budgets Course 21: Learn How to Finance and Grow Your Startup Course 22: Understanding Financial Statements and Analysis Course 23: Stock Market Investment Course 24: Diploma in Forex Trading Course 25: Financial Business Analysis Course 26: Financial Advisor Course 27: Finance and Cash management for Hospitality Course 28: Anti-Money Laundering (AML) Training Course 29: Microsoft Excel Complete Training Course 30: Office Skills Moreover, this bundles include 10 career-focused courses: Course 01: Career Development Plan Fundamentals Course 02: CV Writing and Job Searching Course 03: Interview Skills: Ace the Interview Course 04: Video Job Interview for Job Seekers Course 05: Create a Professional LinkedIn Profile Course 06: Business English Perfection Course Course 07: Networking Skills for Personal Success Course 08: Boost Your Confidence and Self-Esteem Course 09: Public Speaking Training Course 10: Learn to Fight Procrastination Our cutting-edge learning package offers top-notch digital aid and first-rate tutor support. You will acquire the crucial hard and soft skills needed for career advancement because this bundle has been thoroughly examined and is career-friendly. So don't overthink! Enrol today. Learning Outcomes This unique Accounting, Finance and Banking mega bundle will help you to- Quench your thirst for knowledge Be up-to-date about the latest advancements Achieve your dream career goal in this sector Know the applicable rules and regulations needed for a professional in this area Acquire some valuable knowledge related to Accounting, Finance and Banking to uplift your morale The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn from any place in your own time without travelling for classes. Certificate: PDF Certificate: Free for all 40 courses Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 400 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Accounting, Finance and Banking bundle is designed to assist anyone with a curious mind, anyone looking to boost their CVs or individuals looking to upgrade their career to the next level can also benefit from the learning materials. Requirements The courses in this bundle has been designed to be fully compatible with tablets and smartphones. Career path This Accounting, Finance and Banking bundle will give you an edge over other competitors and will open the doors for you to a plethora of career opportunities. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Accounting and Finance Certification Course) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Discover the transformative power of Shiatsu massage and embark on a journey towards holistic healing and wellbeing. Our comprehensive Shiatsu Massage course offers a unique opportunity to learn the ancient art of this traditional Japanese therapy in a supportive, nurturing environment. Embrace the world of Shiatsu massage and join our course today. Unlock your potential and pave the way towards a fulfilling career in holistic health and wellness. Your journey to becoming a skilled Shiatsu practitioner starts here. This Certificate in Shiatsu Massage for Beginners at QLS Level 3 course is endorsed by The Quality Licence Scheme and accredited by CPD QS (with 120 CPD points) Learning Outcomes: Understand the principles and history of Shiatsu massage. Master various Shiatsu techniques, including palming and rocking. Apply correct pressure using thumbs, feet, and elbows. Perform a complete massage sequence in prone position. Execute a full massage sequence in supine position. Practise massage sequences to music for fluidity and rhythm. Incorporate advanced techniques, such as knee usage and stretching. Employ feet in advanced Shiatsu massage techniques. Why Prefer This Shiatsu Massage and Techniques Course? Opportunity to earn certificate a certificate endorsed by the Quality Licence Scheme & another accredited by CPD QS after completing the Shiatsu Massage and Techniques course Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. ****Course Curriculum**** Here is the curriculum breakdown of this Shiatsu Massage and Techniques Instroduction: Shiatsu Massage Basics Shiatsu techniques Massage sequence prone Massage sequence supine Practice time Advanced techniques The course covers a comprehensive range of techniques and sequences to develop a solid foundation in Shiatsu massage. Participants will gain an understanding of the history and principles behind this traditional Japanese therapy, whilst mastering various techniques to provide a complete and balanced massage experience. The curriculum also includes advanced techniques to further enhance skills and knowledge in the field. This course will be ideal for those looking to expand their therapeutic skills or pursue a career in massage therapy. Assessment Process of Shiatsu Massage Course You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. After passing the Certificate in Shiatsu Massage for Beginners at QLS Level 3 course exam, you will be able to request a certificate at an additional cost that has been endorsed by the Quality Licence Scheme. CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is designed for individuals who wish to learn and practise the art of Shiatsu massage. Requirements There is no formal requiremnts to enrol in this Shiatsu Massage Course. Career path Shiatsu Massage Therapist - £20-40k/year Spa Therapist - £18-30k/year Complementary Health Practitioner - £20-45k/year Holistic Therapist - £20-40k/year Wellness Centre Manager - £25-50k/year Certificates Certificate of completion Digital certificate - £10 Certificate in Shiatsu Massage for Beginners at QLS Level 3 Hard copy certificate - £89 Show off Your New Skills with a Certificate of Completion After successfully completing the Certificate in Shiatsu Massage for Beginners at QLS Level 3, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - £89 inside the UK £10 (including postal fees) for International Delivery Certificate Accredited by CPD QS £29 for Printed Hard Copy Certificate inside the UK £39 for Printed Hard Copy Certificate outside the UK (International Delivery)

With any customer-facing role, there are times when you will find yourself in a difficult situation with a customer that requires a certain set of communication and practical skills to resolve any issues successfully. The Handling Difficult Customers training course teaches learners how to handle difficult conversations as a manager or wider member of the customer service team, guiding you on how to use your body language effectively, master crucial active listening techniques, and stay calm under pressure. Key Topics to Be Covered How to open and close a difficult conversation with a customer Strategies for handling difficult customers and conversations The art of active listening and responding How to ask open and supportive questions The tone of voice and body language techniques Learning Outcomes Learn how to start and close a difficult conversation successfully and with confidence Understand how to use your body language to communicate with customers effectively Enhance your communication skills to ask open and productive questions Learn the art of active listening to be able to engage with the customer fully Demonstrate knowledge of the rules regarding customer service etiquette Build rapport through empathy and learn how to stay calm under pressure Skills You Will Gain Customer service Problem-solving Communication Stress Management Why should you choose the Handling Difficult Customer course with Academy for Health & Fitness? Opportunity to earn a certificate accredited by CPD after completing this Handling Difficult Customer course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Globally accepted standard structured lesson planning Innovative and engaging contents and activities Assessments that measure higher-level thinking and skills Complete the Handling Difficult Customer program in your own time, at your own pace Each of our students gets full 24/7 tutor support Course Curriculum: Introduction Topics to be Covered: Introduction - Welcome from Alan Stevens Difficult Conversations Topics to be Covered: Why Are Some Conversations Difficult? Preparation Set-Up and Room Layout How to Start the Conversation Active Listening and Responding Ask Open and Supportive Questions Focus on Facts, Not Personalities Use of Tone and Body Language Exploring Alternative Solutions Handling Challenge How to Close a Difficult Conversation Conclusions Topics to be Covered: Summary - What We've Covered Thank You and Next Steps Assessment Process Once you have finished the learning stages in the course, your abilities will be assessed by an automated multiple-choice question session, after which you will receive the results immediately. Showcase Your Accomplishment of New Skills: Get a Certification of Completion The learners have to successfully complete the assessment of this Handling Difficult Customer course to achieve the CPD accredited certificate. Digital certificates can be ordered for only £10. The learner can purchase printed hard copies inside the UK for £29, and international students can purchase printed hard copies for £39. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Handling Difficult Customers Course Right for You? This course is ideal for those who work in customer-facing roles who wish to develop the fundamental skills to deal with difficult customers efficiently and confidently. There are no specific entry requirements for this course, which can be studied on a part-time or full-time basis. Career path On successful completion, you will have the practical skills and knowledge to provide excellent customer service to all types of customers, take control of difficult situations and resolve problems with professionalism, competency and confidence. You will also have a range of communication skills for dealing with challenging customer-facing scenarios.