The Art of Negotiation: In-House Training Confidence, rapport, curiosity, and patience are essential ingredients to successfully handling a difficult conversation and negotiation. In this course, you will learn to identify and manage aspects of a negotiation, distinguish needs from wants, and manage expectations. The course will cover communication best practices, strategies for handling difficult conversations, and the basics of the art of negotiation. What you Will Learn Master the different ways to say 'no' Determine negotiation strategies based on typical client strategies Develop solutions to break deadlocks Getting Started Introductions Course structure Course goals and objectives Establishing personal learning objectives Foundation Concepts Exercise: Most Challenging Scenarios and Outcomes Debrief: Impact versus intent Addressing customer expectations Needs versus wants Key skills for managing customer relationships Elicitation (requirements gathering) Communication and active listening Sensitivity and empathy Handling Difficult Conversations Saying 'no' The Ladder of Inference 4-Step approach for handling difficult conversations Characteristics of a trusted advisor Communication Best Practices Attunement and active listening Exercise: Identifying Effective Techniques Communication pitfalls and best practices Building rapport and influence Words of wisdom Exercise: Reflection on Challenges Negotiation Strategies Negotiation basics Five phases of negotiation Identifying different strategies Traditional versus Progressive Hard - Soft - Principled Exercise: Your Preferred Techniques Selecting appropriate strategy for project negotiations Common pitfalls to avoid The impact of culture on negotiation Looking at conflict through the lens of negotiation Exercise: Mapping a Resolution
Emotional Intelligence 1 Day Training in Hamilton, UK
Spring Watercolour workshop, intermediate with Frances Douglas at art4you Scotland. Expand your skill how to uses this versatile medium.
Anger Management 1 Day Training in Airdrie
The Art of Delegation and High-Impact Feedback: In-House Training Whether you are a project manager, an executive, or simply someone involved in leading or helping others, a critical part of your work must involve delegating and giving feedback. These two skills, however, are not as simple as they seem. How do you know what to Partcipant? What kinds of feedback should you give? Knowing this and practicing this are two different things. Ultimately, delegating and giving feedback are skills that must be done mindfully, strategically, and meaningfully. They must be done in ways that not only positively impact performance, but also inspire growth, engagement, and motivation. When done poorly, they can create significant problems. But when done well, they can generate value for everyone and benefit future endeavors. In this course, you will learn to think more deeply about the importance of delegating and discover how to give better feedback. You will have opportunities to apply best practices and methodologies that you can use in the real world, ultimately paying off for you and for others. What you Will Learn At the end of this program, you will be able to: Explain why common excuses for NOT delegating are short-sighted Identify what needs delegating by using a proven methodology Utilize best practices in real world scenarios, delegating in a way that benefits you and the individual to whom you Partcipant Summarize key lessons learned in brain science which enhance the feedback-giving process Recognize the critical connection between feedback and performance Apply a proven model to deliver feedback that inspires growth, engagement, and motivation Getting Started What is delegation? What makes delegation hard? What do I Partcipant and why? How to Partcipant effectively Feedback Exploring the feedback process Why feedback is hard to give...and receive Why giving feedback effectively is important Feedback models
Get together with friends and family and learn the art of building a beautiful hand-tied bouquet of the best seasonal flowers. Mix a gorgeous selection of flowers, fillers and foliage using the 'spiralling' technique used by the pros to make your bouquet and gain lots of flower hacks, tips and tricks along the way. We finish by tying, wrapping and presenting and you'll leave with your floral creation to enjoy at home and the ability to do it all again.
Unlock the Artistry of the Written Word with CalligraphyDive into a world where letters transform into captivating works of art, where each stroke of the pen tells a unique story. Welcome to the enchanting realm of calligraphy, where tradition meets creativity, and ordinary writing becomes an extraordinary masterpiece.My "Introduction to Calligraphy" course is your gateway to the mesmerising world of elegant script and graceful lettering. Whether you're a complete beginner or looking to refine your skills, this course offers an immersive journey that will awaken your inner artist and transform your writing into a true work of art.Discover the secrets of calligraphic styles, from the timeless beauty of Copperplate to the bold and expressive strokes of Brush Calligraphy. With expert guidance and hands-on practice, you'll learn the art of manipulating pen and ink to create stunning compositions that captivate the eye and stir the soul.Throughout the course, you'll:Master Essential Techniques: You'll gain a solid foundation in calligraphy techniques that will empower your creative expression.Explore Tools and Materials: Delve into the world of calligraphy tools, from classic dip pens to modern brush pens, and learn how to choose the perfect materials to suit your style.Unlock Your Creativity: Calligraphy is more than just writingโit's a form of self-expression. Discover how to infuse your unique personality and creativity into your lettering, making every piece a reflection of your individuality.Build Confidence: Watch your skills flourish as you gain confidence in your ability to create beautiful, handcrafted letters and designs.Whether you dream of crafting elegant wedding invitations, expressing yourself through decorative lettering, or simply finding a soothing creative outlet, my "Introduction to Calligraphy" course offers the perfect starting point. Join me and embark on a journey of self-discovery, artistic expression, and the timeless beauty of the written word. Unleash your inner calligrapher and let your pen dance across the page in a symphony of elegance and creativity.
Come join us at The Boardwalk for an exciting watercolour workshop with the talented artist, Robert Wilson! This event is perfect for beginners and seasoned painters alike. Get ready to unleash your creativity and learn new techniques in a relaxed and supportive environment. In this class, we'll guide you through various techniques, from mastering vibrant colours to capturing the essence of a scene. Don't worry if you're new to watercolours - our warm and uplifting atmosphere will alleviate any fears and make you feel right at home. 26th April 2024 - Learn hot to paint a stunning Scottish landscape 29th April 2024 - Create a mesmerising portrait with a moody atmosphere Times: 10:00 am - 4:00 pm (including a 1-hour lunch break) Download brochure [here] Our experienced art tutor, Robert Wilson, will provide step-by-step guidance, demonstrating how to achieve beautiful effects with watercolours. You'll also receive expert tips on composition, shading, and brush techniques. We'll provide all the necessary materials. You only need to bring your own paper/canvas, your lunch and your enthusiasm! By the end of the watercolour painting workshop in Glasgow, you'll walk away with newfound skills, cherished memories and fresh inspiration to continue your artistic journey! Don't miss out on this opportunity to dive into the wonderful world of watercolours with a group of like-minded individuals. See you there!
My beginner's sewing course will teach you the basics, from operating a sewing machine to mastering essential stitches. You'll work on simple projects, gaining hands-on experience and confidence. With personalized 1-to-1 instruction, you'll quickly develop the skills to bring your creative ideas to life. Join me and start your sewing journey today!