The Art of Negotiation: In-House Training Confidence, rapport, curiosity, and patience are essential ingredients to successfully handling a difficult conversation and negotiation. In this course, you will learn to identify and manage aspects of a negotiation, distinguish needs from wants, and manage expectations. The course will cover communication best practices, strategies for handling difficult conversations, and the basics of the art of negotiation. What you Will Learn Master the different ways to say 'no' Determine negotiation strategies based on typical client strategies Develop solutions to break deadlocks Getting Started Introductions Course structure Course goals and objectives Establishing personal learning objectives Foundation Concepts Exercise: Most Challenging Scenarios and Outcomes Debrief: Impact versus intent Addressing customer expectations Needs versus wants Key skills for managing customer relationships Elicitation (requirements gathering) Communication and active listening Sensitivity and empathy Handling Difficult Conversations Saying 'no' The Ladder of Inference 4-Step approach for handling difficult conversations Characteristics of a trusted advisor Communication Best Practices Attunement and active listening Exercise: Identifying Effective Techniques Communication pitfalls and best practices Building rapport and influence Words of wisdom Exercise: Reflection on Challenges Negotiation Strategies Negotiation basics Five phases of negotiation Identifying different strategies Traditional versus Progressive Hard - Soft - Principled Exercise: Your Preferred Techniques Selecting appropriate strategy for project negotiations Common pitfalls to avoid The impact of culture on negotiation Looking at conflict through the lens of negotiation Exercise: Mapping a Resolution
10 Soft Skills You Need 1 Day Training in Leicester
Argentium silver, classes, jewellery, design, creating art, handmade jewellery, personal gifts, made by you, love token, l love you, special gift,
Communication Skills 1 Day Training in Leicester
Come and learn to make your own unique solid silver glass pendant and earrings using silver clay and a cabochon, which is a gem that has been polished but not faceted. Our instructor, Louise, is fully qualified as a senior tutor and holds an Art Clay Higher Diploma and has been teaching jewellery making for over ten years. Whether you are a beginner or an experienced jeweller, Louise is on hand to help you create your own cabochon design from silver clay. You'll be guided by Louise to help you make your own pieces for you to treasure and take away! Louise has a relaxed, informal approach with the aim of having fun as well as learning and creating lovely pieces of jewellery. Please come and experience the course yourself and add a new item to your jewellery collection!
Come and learn to make your own unique solid silver ring from the amazing material that is silver clay incorporating a stone. I will show you how to size, design, make and fire your ring into a beautiful solid silver piece ready to wear home. You will make a patterned ring band and a ring with a stone setting. Our instructor, Louise, is fully qualified as a senior tutor and holds an Art Clay Higher Diploma and has been teaching jewellery making for over ten years.
Anger Management 1 Day Training in Hinckley
LANE 7 is opening its doors to our amazing neon workshop for a special event of Neon Naked life drawing! Join us in LEICESTER!!! For an evening of vibrant artistic fun. Come to a life drawing class like no other using neon reactive arts materials to draw inspiringly colourful life models.
Get together with friends and family and learn the art of building a beautiful hand-tied bouquet of the best seasonal flowers. Mix a gorgeous selection of flowers, fillers and foliage using the 'spiralling' technique used by the pros to make your bouquet and gain lots of flower hacks, tips and tricks along the way. We finish by tying, wrapping and presenting and you'll leave with your floral creation to enjoy at home and the ability to do it all again.