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Duration 1 Days 6 CPD hours This course is intended for This course is intended for: Data platform engineers Solutions architects IT professionals Overview In this course, you will learn to: Apply data lake methodologies in planning and designing a data lake Articulate the components and services required for building an AWS data lake Secure a data lake with appropriate permission Ingest, store, and transform data in a data lake Query, analyze, and visualize data within a data lake In this course, you will learn how to build an operational data lake that supports analysis of both structured and unstructured data. You will learn the components and functionality of the services involved in creating a data lake. You will use AWS Lake Formation to build a data lake, AWS Glue to build a data catalog, and Amazon Athena to analyze data. The course lectures and labs further your learning with the exploration of several common data lake Introduction to data lakes Describe the value of data lakes Compare data lakes and data warehouses Describe the components of a data lake Recognize common architectures built on data lakes Data ingestion, cataloging, and preparation Describe the relationship between data lake storage and data ingestion Describe AWS Glue crawlers and how they are used to create a data catalog Identify data formatting, partitioning, and compression for efficient storage and query Lab 1: Set up a simple data lake Data processing and analytics Recognize how data processing applies to a data lake Use AWS Glue to process data within a data lake Describe how to use Amazon Athena to analyze data in a data lake Building a data lake with AWS Lake Formation Describe the features and benefits of AWS Lake Formation Use AWS Lake Formation to create a data lake Understand the AWS Lake Formation security model Lab 2: Build a data lake using AWS Lake Formation Additional Lake Formation configurations Automate AWS Lake Formation using blueprints and workflows Apply security and access controls to AWS Lake Formation Match records with AWS Lake Formation FindMatches Visualize data with Amazon QuickSight Lab 3: Automate data lake creation using AWS Lake Formation blueprints Lab 4: Data visualization using Amazon QuickSight Architecture and course review Post course knowledge check Architecture review Course review
Duration 3 Days 18 CPD hours This course is intended for This course is intended for IT professionals who need to manage the day-to-day environment of an SCCM 2012 SP1 or newer environment. Knowledge of the workings of a standalone primary SCCM site and basic PowerShell experience is recommended. Overview Create additional site system roles on existing or new servers. Modify high level site settings. Create and modify Discovery Methods, Boundaries and Boundary Groups. Create Collections using any of the membership rules available. Delegate authority through Roles and Scopes. Install the Configuration Manager client, modify client settings and restrict access to site systems. Deploy software to clients. Deploy software updates to clients. Configure compliance settings targeted against collections. Modify settings that govern monitoring functions such as Alerts and Status Settings. Work with Task Sequences for Operating System Deployment. Write basic PowerShell scripts using cmdlets learned and scripting constructs to accomplish configuration tasks. This course provides students with the knowledge and skills needed to use PowerShell for System Center Configuration Manager (SCCM) administration. In this course, students learn how to access the PowerShell cmdlets included with SCCM 2012 R2 and use them to perform configuration tasks for a primary site. Individual cmdlets will be used in working with objects such as Boundaries, Boundary Groups, Collections, Software Deployment, Patching, Compliance Settings, OSD Task Sequences, and many others. Basic scripting will also be covered so that students can learn how to put PowerShell to use when working with large sets of objects. Prerequisites Basic Windows and Active Directory knowledge. Conceptual knowledge of Configuration Manager objects and how they interact. Basic experience performing configuration tasks in ECM using the graphical console. Experience working from a command prompt. Basic knowledge of the fundamentals of Windows PowerShell. 1 - REVIEW OF SYSTEM CENTER CONFIGURATION MANAGER CONCEPTS Architecture of an System Center 2012 Configuration Manager Installation Managing Assets Content Delivery and Management Security, Monitoring, and Remote Management 2 - MANAGING RESOURCES Implementing Discovery Organizing Resources with Collections Working with Boundaries 3 - WORKING WITH CLIENTS Installing the Configuration Manager Client Managing Client Settings Managing Client Operations Monitoring Client Status 4 - DISTRIBUTING SOFTWARE Configure the Software Distribution Components Working with Distribution Points Creating Content for Distribution Deploying Software Applications 5 - UPDATING SYSTEMS WITH WSUS AND SCCM Integrating Configuration Manager and WSUS Managing Updates through Software Update Groups Creating and Deploying Update Packages Working with Automatic Deployment Rules 6 - HOW POWERSHELL CAN MANAGE COMPLIANCE SETTINGS Creating Compliance Settings Objects Deploying and Monitor the Baseline 7 - CONFIGURING OPERATING SYSTEM DEPLOYMENT OBJECTS Preparing the OSD Environment Working with Task Sequences 8 - WORKING AT THE SITE LEVEL Modify the Site Adding Site System Roles Adding a Secondary Site 9 - SECURITY AND MONITORING Configuring Role Based Administration Implementing Endpoint Protection Configuring Monitoring Options 10 - USING POWERSHELL SCRIPTING TO AUTOMATE SCCM TASKS Review of Scripting Constructs Introduction to the Configuration Manager WMI Classes
Duration 3 Days 18 CPD hours This course is intended for This course is intended for: DevOps engineers DevOps architects Operations engineers System administrators Developers Overview In this course, you will learn to: Use DevOps best practices to develop, deliver, and maintain applications and services at high velocity on AWS List the advantages, roles and responsibilities of small autonomous DevOps teams Design and implement an infrastructure on AWS that supports DevOps development projects Leverage AWS Cloud9 to write, run and debug your code Deploy various environments with AWS CloudFormation Host secure, highly scalable, and private Git repositories with AWS CodeCommit Integrate Git repositories into CI/CD pipelines Automate build, test, and packaging code with AWS CodeBuild Securely store and leverage Docker images and integrate them into your CI/CD pipelines Build CI/CD pipelines to deploy applications on Amazon EC2, serverless applications, and container-based applications Implement common deployment strategies such as 'all at once,' 'rolling,' and 'blue/green' Integrate testing and security into CI/CD pipelines Monitor applications and environments using AWS tools and technologies DevOps Engineering on AWS teaches you how to use the combination of DevOps cultural philosophies, practices, and tools to increase your organization?s ability to develop, deliver, and maintain applications and services at high velocity on AWS. This course covers Continuous Integration (CI), Continuous Delivery (CD), infrastructure as code, microservices, monitoring and logging, and communication and collaboration. Hands-on labs give you experience building and deploying AWS CloudFormation templates and CI/CD pipelines that build and deploy applications on Amazon Elastic Compute Cloud (Amazon EC2), serverless applications, and container-based applications. Labs for multi-pipeline workflows and pipelines that deploy to multiple environments are also included. Module 0: Course overview Course objective Suggested prerequisites Course overview breakdown Module 1: Introduction to DevOps What is DevOps? The Amazon journey to DevOps Foundations for DevOps Module 2: Infrastructure automation Introduction to Infrastructure Automation Diving into the AWS CloudFormation template Modifying an AWS CloudFormation template Demonstration: AWS CloudFormation template structure, parameters, stacks, updates, importing resources, and drift detection Module 3: AWS toolkits Configuring the AWS CLI AWS Software Development Kits (AWS SDKs) AWS SAM CLI AWS Cloud Development Kit (AWS CDK) AWS Cloud9 Demonstration: AWS CLI and AWS CDK Hands-on lab: Using AWS CloudFormation to provision and manage a basic infrastructure Module 4: Continuous integration and continuous delivery (CI/CD) with development tools CI/CD Pipeline and Dev Tools Demonstration: CI/CD pipeline displaying some actions from AWS CodeCommit, AWS CodeBuild, AWS CodeDeploy and AWS CodePipeline Hands-on lab: Deploying an application to an EC2 fleet using AWS CodeDeploy AWS CodePipeline Demonstration: AWS integration with Jenkins Hands-on lab: Automating code deployments using AWS CodePipeline Module 5: Introduction to Microservices Introduction to Microservices Module 6: DevOps and containers Deploying applications with Docker Amazon Elastic Container Service and AWS Fargate Amazon Elastic Container Registry and Amazon Elastic Kubernetes service Demonstration: CI/CD pipeline deployment in a containerized application Module 7: DevOps and serverless computing AWS Lambda and AWS Fargate AWS Serverless Application Repository and AWS SAM AWS Step Functions Demonstration: AWS Lambda and characteristics Demonstration: AWS SAM quick start in AWS Cloud9 Hands-on lab: Deploying a serverless application using AWS Serverless Application Model (AWS SAM) and a CI/CD Pipeline Module 8: Deployment strategies Continuous Deployment Deployments with AWS Services Module 9: Automated testing Introduction to testing Tests: Unit, integration, fault tolerance, load, and synthetic Product and service integrations Module 10: Security automation Introduction to DevSecOps Security of the Pipeline Security in the Pipeline Threat Detection Tools Demonstration: AWS Security Hub, Amazon GuardDuty, AWS Config, and Amazon Inspector Module 11: Configuration management Introduction to the configuration management process AWS services and tooling for configuration management Hands-on lab: Performing blue/green deployments with CI/CD pipelines and Amazon Elastic Container Service (Amazon ECS) Module 12: Observability Introduction to observability AWS tools to assist with observability Hands-on lab: Using AWS DevOps tools for CI/CD pipeline automations Module 13: Reference architecture (Optional module) Reference architectures Module 14: Course summary Components of DevOps practice CI/CD pipeline review AWS Certification
Duration 1 Days 6 CPD hours This course is intended for This course is intended for: IT/Senior managers Solutions architects/Enterprise architects Operations professionals Overview This course teaches you how to: Build your cloud strategy. Develop the hiring plan for your cloud team. Choose and prioritize which applications to move to AWS. Build a migration plan for moving workloads to AWS. Manage your AWS expenditures and internal chargebacks. This course teaches you how to select the right strategy, people, migration plan, and financial management methodology needed when moving your workloads to the cloud. This course provides guidance on how to build a holistic cloud adoption plan and how to hire people who will execute that plan. You will learn best practices for choosing workloads to migrate from your on-premises environment to AWS. In addition, you will also learn best practices for managing your AWS expenses and dealing with internal chargebacks. Building Your Cloud StrategyHiring Your Cloud TeamMigration PlanningCloud Expenditure Management
Lawful Intercept training course description Packet based networks require a different approach to Lawful Intercept (LI) than that used in circuit switched networks. This course focuses on what Lawful Interception and Data Retention (DR) means to communications service providers in the IP and NGN areas. The course assumes a basic knowledge of IP networking (i.e. DNS, TCP/UDP, IP, RTP) and the building of services on an IP platform (e.g. SIP, SDP, FTP, HTTP). The course first looks at the regulatory context for LI and DR and how this is translated to a practical architecture. What will you learn Recognise the legal and regulatory obligations to provide LI and DR. Identify the components of the handover architecture for each of LI and DR. Identify the preferred location of points of interception and points of retention in the IP network. Map intercepted material to handover protocols. Understand the data mapping defined in the available standards for both LI and DR. Lawful Intercept training course details Who will benefit: Technical and managerial staff needing to implement public networks. Prerequisites: TCP/IP Foundation Duration 1 day Lawful Intercept training course contents What is meant by LI and DR? Review of regulation: Data protection Directive; Data Retention Directive; RIPA. LI architectures Handover and Interception: ETSI standards ES 201 671 and TS 102 232. LI handover protocol IRI and CC handover; correlation; manual interfaces. DR architectures Handover of query results; points of retention. DR query command set Retrieval of retained records. Security concerns Operation privacy; target privacy; storage and transmission integrity. Implementation Identifying PoI and PoR for provided services. LI and DR wrap up Interaction with other services, storage obligations (volume, time, availability).
Duration 5 Days 30 CPD hours This course is intended for Those new to Citrix or considering a move to Citrix Cloud Overview Gain foundational knowledge of Citrix Virtual Apps and Desktops 7Learn how to install, configure, and manage a Citrix Virtual Apps and Desktops 7 site and Cloud connectorsIdentify the considerations between Citrix Virtual Apps and Desktops on-premises and the Citrix Virtual Apps and Desktops ServiceDiscover how to deliver app and desktop resources This course will teach students how to deploy, install, configure, setup profile management, configure policies, printing and basic security features for on-premises Virtual Apps and Desktop solution building, and then migrating to Citrix Cloud.This course includes a voucher to take the related exam and earn your Citrix Certified Associate - Virtualization (CCA-V) certification. Architecture Overview Introduction to Citrix Virtual Apps and Desktops Architecture Overview Features Hosting Platform Considerations Citrix Virtual Apps and Desktops Service Connection Flow Process Introduction Deploy the Site Pre-Deployment Considerations Citrix Licensing Setup Delivery Controller Setup Site Setup And Management Redundancy Considerations The Apps and Desktops Images Consider Master Image Creation Methods Master Image Requirements Provision and Deliver App and Desktop Resources Machine Catalogs and Delivery Groups Provisioning Methods and Considerations Machine Creation Services (MCS) Deep Dive MCS Environment Considerations Resource Locations Provide Access to App and Desktop Resources Consider Workspace Experience versus StoreFront Workspace Experience User Authentication Workspace App Communication Flow Manage the User Experience Methods to Manage the User Experience Common User Experience Settings Published App and Desktop Presentation and Management Published App Properties Server OS Published App Optimizations Published App Presentation Application Groups Apps and Desktops Presentation Manage Printing for User Sessions Map Printers to the User Session Printer Drivers Print Environment Considerations Citrix Profile Management Introduction and Considerations Configure Citrix Profile Management Manage the Site Delegated Administration Use PowerShell with Citrix Virtual Apps and Desktops Power Management Considerations Citrix Virtual Apps and Desktops Basic Security Considerations Citrix Admin Security Considerations XML Service Security Considerations Secure HDX External Traffic Monitor the Site Citrix Director Introduction Monitor and Interact with User Sessions Published Apps Analysis Monitor the Machines Running the VDA Site Specific Common Monitoring Alerts and Notifications Optimize Citrix Director Monitoring with Citrix ADM Introduction to Supporting and Troubleshooting Citrix Virtual Apps and Desktops Introduction to Supporting a Citrix Virtual Apps and Desktops Site Tools Proactive Administration Common Tasks Migrate To Citrix Cloud Migration Considerations Citrix Cloud Connector Deployment Citrix Virtual Apps and Desktops with an On-Premises Resource Location The Migration Process Citrix Analytics Citrix Analytics Introduction Prepare to Use Citrix Analytics Types of Analytics Additional course details: Nexus Humans CWS-215 Citrix Virtual Apps and Desktops 7 Administration On-Premises and In Citrix Cloud training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the CWS-215 Citrix Virtual Apps and Desktops 7 Administration On-Premises and In Citrix Cloud course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.
Why Choose AutoCAD Architecture 1 on 1 Course? Our courses for AutoCAD and AutoCAD Architecture. AutoCAD conveys design intent through Lines and Circles, AutoCAD Architecture enhances these elements with walls, doors, windows and AEC. Click here for more info: Website When Can I Reserve My Spot? 1 on 1 training and available from Monday to Saturday, 9 am to 7 pm Duration: 16 hours, which you can flexibly book. Training Method: 1-on-1, in-person face-to-face or live online training. AutoCAD Architecture 3D Course Overview: AutoCAD Architecture Introduction Distinguishing AutoCAD Architecture from AutoCAD LT Exploring the User Interface and 3D Viewing Wall Construction and Customization: Adding Walls to the Model Creating Specialized Curtain Walls Modifying Walls for Specific Needs Joining Walls for Complex Structures Incorporating Wall Openings for Doors and Windows Ceiling Plans (Reflected): Establishing Ceiling Grids and Construction Details Customizing Ceiling Grids for Design Consistency Inserting Ceiling Fixtures and Detailed Construction Structural Design and Analysis: Utilizing Structural Elements and Online Resources Constructing Column Grids and Annotating Columns Adjusting Column Grids and Annotations Enhancing Clarity with Column Grid Annotations Stairs: Designing and Customizing Stairs Adding Railings and Detailed Construction Refining Railings and Detailed Construction Floors and Slabs: Creating Floor Slabs with Construction Details Aligning Floor Slabs with Design Specifications Editing Slabs Using Slab Tools and Construction Details Roofs and Roof Detailing: Roof Creation for the Building Designing Roof Slabs for Specific Areas Modifying Roofs and Roof Slabs as Needed Precise Roof Detailing with Roof Slab Tools Annotation: Scaling Detail Drawings and Annotations Incorporating Text, Leaders, and Comments Accurate Dimensioning in AutoCAD Architecture Enhancing Clarity with Various Annotation Tools Equipment and Furnishings: Integrating Interior and Exterior Furnishings Incorporating Blocks and 3D Models for Realism Leveraging Tool Palettes and Autodesk Seek Resources Model Views Ready for Printing PDF: Creating Callouts for Specific Views Designing Elevations, Sections, and Construction Details Modifying Callout Objects for Improved Visualization Implementing Live Sections and Elevations Generating Reports and Managing Project Resources Schedules: Adding Door and Window Labels Editing Label Data for Accuracy Creating Schedules for Efficient Project Management Customizing Schedules to Meet Specific Requirements This comprehensive AutoCAD Architecture 3D course equips participants with the skills needed to create intricate 3D architectural models, implement construction details, and efficiently manage project resources. It empowers participants to produce professional-grade architectural designs using AutoCAD Architecture software." Upon completion of the AutoCAD Architecture 1-on-1 Course, participants will demonstrate proficiency in architectural design using the application. They will have mastered essential techniques, gained expertise in drawing management, refined their model visualization skills, and earned an accredited certificate. This tailored learning experience, coupled with post-course support and practical exercises, will significantly boost career prospects in the field. Download Autocad Architecture Training Choices: Personalized in-person or Live online courses. Tailored courses designed to meet your specific knowledge and project needs. Customized Learning: Adapt the course to match your existing skills and project requirements. Certifications: Instructors certified by Autodesk. AutoCAD Architecture training Certificate of Attendance. Expert Guidance: Learn from Autodesk Certified Instructors with extensive professional experience. Interactive Learning: Engage in practical, hands-on training. Follow step-by-step demonstrations and practice in real-time. Keep your course-created files for future reference. Comprehensive Resources: Receive a detailed training guide for ongoing reference. Earn an e-certificate upon successful course completion. Post-Course Assistance: Access lifetime email support from your instructor. Prerequisites: Basic familiarity with standard AutoCAD or equivalent knowledge. Version Versatility: Training available for any AutoCAD Architecture version to suit your requirements." Thorough Learning Experience: Establish a robust 3ds Max foundation and master vital skills for crafting impressive 3D models and visualizations. Customized Instruction: Benefit from one-on-one guidance provided by seasoned instructors, ensuring focused and tailored learning. Flexible Learning Paths: Select between in-person or live online sessions, granting you the flexibility to learn from any location. Lesson Recordings: Gain access to recorded lessons for future reference, facilitating self-paced review of course content. Ongoing Email Assistance: Access continuous email support from our experts to address any queries or seek clarifications. Complimentary Career Guidance: Receive valuable career advice from industry professionals, assisting you in charting a successful course in the realm of 3D modeling and visualization."
REVIVE & THRIVE Revitalising Women’s Retreat5 nights: Tues 21st - Sun 26th May 2024 - SOLD OUT 8 nights: Sat 21st - Sun 29th September 2024 - only 8 spaces left Go from feeling …. Tired to Renewed calm and centred in your body, with your spark restored, and spirit lifted Low energy to Revitalised revived and recharged, physically and mentally, and ready to face life’s challenges Unempowered to Empowered inspired and motivated to continue energising eating habits and self-care Escape to Turkiye’s Turquoise Coast for an uplifting, transformative women’s retreat designed to revitalise your body, mind, and eating habits. Rejuvenate mind, body and spirit Reclaim control of your energy Re-energise your eating habits 9-days dedicated to your complete wellbeing, Revive & Thrive includes A magical destination: Türkiye’s Aegean coast with its sapphire waters, ancient cultural influences, dramatic views and warm and hospitable culture is a place to immerse yourself in vibrant natural beauty, to rest, restore, and feel alive and reinvigorated. Set in a breath-taking, sweeping bay, with a mountainous backdrop, Kalkan is a historic fishing town with an exquisite harbour now bordered with friendly waterfront restaurants and small boutiques. Thriving but unspoilt, you’ll find its winding streets with overhanging balconies and eclectic Ottoman architecture irresistible. A picturesque resort with comfortable accommodation: Patara Prince is a charming, rustic, privately-owned resort hotel nestled into the coast just across Kalkan bay. You will fall in love with its natural stone, abundant greenery and character-full winding pathways. It is far enough from the town to enjoy serenity and peace, but just a 15-minute walk or short boat ride for explorers. The vibe is mellow and comfortable, intimate yet spacious with plenty of areas in which to lose yourself and enjoy those much needed quiet moments and ‘you time’. You will have full use of the facilities including two salt-water, ocean-view pools, and tennis courts. Your en suite room with a sea view will be situated in the main hotel, furnished in a traditional style. A supportive wellness journey: Revive & Thrive is a gently revitalising retreat designed by wellness professionals, Emily Perrier and Sarah Grant. Taking a mind-body-spirit approach, they use the seven chakras as a basis for their 8-night retreat programme. The chakra system is the body’s major energy system, and represents the flow of life energy through the body. During your retreat journey, you will be introduced to each chakra and its function, and discover how to restore balance and keep energy flowing healthily and harmoniously. You will have ready access to Sarah and Emily’s friendly support through-out, and receive a supportive printed workbook. A post-retreat group online workshop with Sarah & Emily will be available 6-weeks later to help you identify areas where you could create more balance, and continue to thrive. Daily Energy Medicine Yoga®️: Designed for all abilities, this gentle and restorative practice is a magical union of yoga and energy medicine that amplifies the benefits of a traditional practice by combining simple movements that help the body to self-regulate, energise, and move with more ease. Daily Energy & Intuitive Eating Workshops: Relaxed workshops and sharing circles designed to build understanding of how your body’s natural energy system connects with your health and habits. These inspiring and illuminating sessions connect you with intuitive approaches to eating that help to de-stress your relationship with food, retune with your body, and enhance energy in your daily life. Other holistic activities: Restorative guided meditations, rejuvenating visualisations, journalling, breath-work practice, and coastal walks. (You can also book into a local spa/hammam or have reflexology onsite at additional cost). Energising excursions: Wander through the stalls of a delightful food market in a neighbouring town; discover Patara’s ancient Lycian ruins and golden 12-mile protected beach; unwind for a day on a private gulet boat trip with plenty of swim stops and an opportunity for a cleansing mud bath. Nourishing food: Locally sourced, nutritious, plant-powered Turkish meals. Vegans and vegetarians will be well catered for. Breakfasts will be Turkish-style including salads, tomatoes, cucumber, eggs, olives, cheese, breads, tahini, oats, yoghurts and fruits. A spectacular Turkish breakfast in the mountains, and an evening meal on the roof terrace of a local restaurant, are also included. We will cater for any food allergies and intolerances; please notify us when booking your place.
Duration 2 Days 12 CPD hours This course is intended for The target audience for the CASM course is Anyone interested in learning about Agile and Scrum from a products and process perspective Process owners and process designers Developers who are interested in helping make processes more agile Managers who are looking to bridge multiple practices into a DevOps environment Employees and managers responsible for designing, re-engineering or improving process Consultants guiding their clients through process improvement and DevOps initiatives Internal and external suppliers Process stakeholders Overview The learning objectives for Certified Agile Service Manager (CASM) include an understanding of: What does it mean to 'be agile?' The Agile Manifesto, its core values, and principles Agile concepts and practices including ITSM, Kanban, Lean and DevOps Learn about SCRUM from a product and process perspective Agile thinking and values into service management Scrum roles, artifacts, and events as it applies to both products and processes The two aspects of Agile Service Management: Agile Process Improvement-ensuring processes are lean and deliver 'just enough' control Agile Process Design-applying Agile practices to process design projects This course provides an introduction to Agile Service Management, the application, and integration of agile thinking into service management processes and process design projects. Agile thinking improves IT?s effectiveness and efficiency and enables IT to continue to deliver value in the face of changing requirements. This course prepares you for the Certified Agile Service Manager (CASM) certification. Why Agile Service Management? Challenges Today What is IT Service Management? What is Agile? Agile Manifesto and Principles What Does It Take To Be Agile? Agile Service Management What is Agile Service Management? Agile Service Management Goals, Objectives and Benefits Two Aspects: Agile Process Engineering & Agile Process Improvement Leveraging Related Guidance DevOps ITIL Site Reliability Engineering Lean Scrum Agile Service Management Roles Relationship to Scrum roles Agile Practice Owner Agile Service Management Team Agile Service Manager Agile Process Engineering Agile Processes How Processes Deliver Value Waterfall vs Agile Process Engineering Relationship to Scrum Events & Artifacts Minimum Viable Process Microprocess Architectures Service Management Architecture Agile Service Management Artifacts Practice Backlog Spring Backlog Increment Agile Service Management Events Planning The Sprint Sprint Planning Process Standups Sprint Review Sprint Retrospective Agile Process Improvement Why Process Improvement is Important Process Improvement Goals Process Improvement Reviews Sustaining Improvements Automation