1083 Architect courses in Wetherby delivered Live Online

Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course is as follows: • Cisco Unified Communications system channel partners and resellers who are responsible for sales, implementation or administration of a Cisco Unified Contact Center. • System and technical support engineers. • Day 1 and Day 2 support personnel. • Administrative and reporting personnel. Overview Upon completing this course, the learner will be able to meet these overall objectives: • Understand the Cisco Unified CCE solution, architecture, solution options, integrated features, and call flow options. • Understand basic principles and configuration requirements for ACD activity in Cisco Unified CM, Cisco Unified CVP, ICM, and how to access and use the Cisco Finesse Agent Desktop. • Understand requirements and configurations to implement IVR activity in Cisco Unified CVP. • Understand and use administrative features and functions of ICM and implement more complex routing to include Precision Routing, routing from Cisco Unified Communications Manager and routing in a ring-no-answer condition. • Understand basic concepts and terms to access, view, modify reports and use other reporting functions provided by Cisco Unified Intelligence Center. Helps prepare learners to administer the Cisco Unified CCE v11.5 solution. Cisco Unified Contact Center Enterprise Overview Lesson 1: Presenting Cisco Unified Contact Center Enterprise Lesson 2: Cisco Unified CCE Core Components Lesson 3: Cisco Unified CCE Options Lesson 4: Basic Call Flow Models Basic ACD Configurations Lesson 1: Configuring Cisco Unified Communications Manager Lesson 2: Configuring Cisco Unified CVP Lesson 3: Configuring Cisco Unified CCE Lesson 4: Using Cisco Finesse Lesson 5: Using Cisco Unified CCE Script Editor Configuring Cisco Unified CVP for IVR Functionality Lesson 1: Basic IVR Configurations Lesson 2: Basic IVR Scripting using CVP Micro-Applications Extended Functions Lesson 1: ICM User Accounts and Feature Control Sets Lesson 2: Using ICM Utilities Lesson 3: Understanding ICM Variables Lesson 4: Precision Routing Lesson 5: Routing Calls from Cisco Unified CM Lesson 6: Ring-No-Answer Routing Cisco Unified CCE Reporting Lesson 1: Introducing Cisco Unified Intelligence Center Lesson 2: Running and Modifying CUIC Reports Lesson 3: Creating CUIC Reports and Dashboards

Duration 5 Days 30 CPD hours This course is intended for Cisco Unified Communications system channel partners and resellers. • System and technical support engineers. • Customers who are deploying and maintaining Cisco Unified CCE solution products. Overview Upon completing this course, the learner will be able to meet these overall objectives: • Understand CCE solutions, architecture, solution options, deployment models, integrated features and call flow options. • Apply advanced scripting principles using the expression editor and custom functions and implement silent monitoring and recording. • Understand Cisco Finesse administration and how to set up reason/wrap-up codes, desktop layout, custom variables, and workflow applications and implement Finesse IP Phone Agent. • Understand and implement VoiceXML applications and configure access to an external database via the VXML Server. • Understand the concepts behind translation routing to include when, why, and how to implement translation routing in a Cisco Unified CCE or traditional ICM environment. • Implement Cisco Unified CCE Options including Cisco Outbound dialing, Courtesy Callback, Agent Greeting/Whisper announcements, and Mobile Agent. • Understand advanced CUIC reporting concepts including administration, importing reports, and custom reporting. Helps prepare learners to implement more advanced functions and options in the Cisco Unified CCE environment. Cisco Unified Contact Center Enterprise Overview Lesson 1: Presenting Cisco Unified Contact Center Enterprise Lesson 2: Cisco Unified CCE Core Components Lesson 3: Cisco Unified CCE Options Lesson 4: Basic Call Flow Models Implementing Business Rules Lesson 1: Advanced Scripting and Routing Lesson 2: ICM Scripting Variables, Expressions, Formulas and Functions Lesson 3: Silent Monitoring and Recording Lesson 4: Advanced CVP Configurations Using Finesse Administration Lesson 1: Finesse Overview Lesson 2: Finesse Administration Lesson 3: Finesse IP Phone Agent Using CVP VoiceXML Applications Lesson 1: Basic VoiceXML Functionality Lesson 2: Using Call Studio Lesson 3: ICM Scripting for VoiceXML Applications Translation Routing Lesson 1: Traditional Translation Routing Lesson 2: Translation Routing to CVP Configuring Cisco Unified CCE Options Lesson 1: Cisco Outbound Option Lesson 2: Courtesy Callback Lesson 3: Agent Greeting/Whisper Announcements Lesson 4: Mobile Agent CUIC Reporting for the Advanced User Lesson 1: CUIC Overview Lesson 2: CUIC Administration Lesson 3: Importing and Using CVP Reports Lesson 4: Custom Reporting

Duration 2 Days 12 CPD hours This course is intended for The audience for B2B Commerce Developer is any individual who will participate in a new implementation who needs working knowledge and experience with B2B Commerce technical components. Attendees should have intermediate skills in: Object Oriented Programming (Apex or Java) Full-Stack Development (VisualForce, JavaScript, CSS and REST APIs, JSON, Handlebars, and jQuery) Salesforce Administration (Sharing Rules, Process Builder, and Object Relationships)This class is designed for individuals responsible for implementing the technical components of a new B2B Commerce Cloud storefront. You should have some experience with the following: Object-oriented programming (Apex or Java) Full-stack development (Visualforce, JavaScript, CSS and REST APIs, JSON, Handlebars, and jQuery) Salesforce Administration (Sharing Rules, Process Builder, and Object Relationships) Overview Identify where and what events require code extension. Effectively navigate and configure in B2B Commerce on Classic Admin. Implement UI, Logic Class, and Service Class Overrides along with Subscriber Code Integration. Create your own B2B Commerce on Classic solution and troubleshoot problem areas during the development cycle. Take the next step toward a B2B Commerce Developer Accreditation. Explore the Salesforce B2B Commerce platform on Classic and discover how and when to extend your events with code. In this 2-day class, our B2B Commerce Cloud experts will walk you through how to use code to customize the UI and extend functionality in your B2B Commerce Cloud on Classic storefront so you can deliver a buyer experience that satisfies your organization?s unique requirements. Technical Overview Review Key Terms Understand B2B Commerce on Classic Architecture and Technology Stack Take a Tour of the UI Understand B2C Commerce Cloud on Classic Admin Configuration vs. Code Extension Storefront Overview Implement B2B Commerce on Classic Create a Storefront Load Data Enable Buyers User Interface Review UI Best Practices Familiarize Yourself with Key Terms Explore UI Themes Customize UI Layouts Use Subscriber Templates Use Page Includes Manage Subscriber Pages Extensions Override Handlebars Extend My Account Extend B2B Commerce Checkout Flow Explore Global JavaScript Functions Understand B2B Commerce Event Handling Explore Handlebars Functions Explore Localization Functions Extend Utility Functions and Objects Extend Global Extension Points Core Capabilities Handle Cases Using Process Builder Configure Payment Types

Duration 5 Days 30 CPD hours This course is intended for Senior Linux system administrators responsible for maximizing resiliency though high-availability clustering services and using fault-tolerant shared storage technologies. Overview As a result of attending this course, students should be able to create, manage, and troubleshoot highly available network services and tightly coupled cluster storage for business-critical applications. Students should be able to demonstrate the following skills: Improve application uptime by using high-availability clustering Manage storage in a high-availability environment using iSCSI initiators, HA-LVM or CLVM as appropriate, and GFS2 cluster file systems Implement strategies to identify single points of failure in high-availability clusters, and eliminate them This course will guide you through an intensive, hands-on experience with the Pacemaker component of the Red Hat Enterprise Linux High-Availability Add-On, as well as cluster storage components from the Resilient Storage Add-On, including Cluster Logical Volume Manager (CLVM), Red Hat Global File System 2 (GFS2), and Device-Mapper Multipath.This course covers the same material as RH436, but includes the Red Hat Certified Specialist in High Availability Clustering exam (EX436). This course is based on Red Hat Enterprise Linux 7.1. Clusters and storage Get an overview of storage and cluster technologies. Create high-availability clusters Review and create the architecture of Pacemaker-based high-availability clusters. Nodes and quorum Review cluster node membership and how quorum is used to control clusters. Fencing Understand fencing and fencing configuration. Resource groups Create and configure simple resource groups to provide high-availability services to clients. Troubleshoot high-availability clusters Identify and troubleshoot cluster problems. Complex resource groups Control complex resource groups by using constraints. Two-node clusters Identify and work around two-node clusters issues. ISCSI initiators Manage iSCSI initiators for access to shared storage. Multipath Storage Configure redundant storage access. Logical volume manager (LVM) clusters Manage clustered LVM. Global File System 2 Create symmetric shared file systems. Eliminate single points of failure Eliminate single points of failure to increase service availability. Comprehensive review Set up high-availability services and storage.

Duration 3 Days 18 CPD hours This course is intended for The primary audience for this class are Application Consultants, Business Process Architects, Business Process Owners/Team Leads/Power Users, and Program/Project Managers Overview Explore settings to map requirements in the area of Sales and Distribution (S&D) that require knowledge of cross-application Customizing functionsUnderstand and consider complex relationships in mapping organizational structuresConfigure and adapt special functions like copy control, text control, output controlUnderstand system modification options and personalization techniques This course is ideal for students who are requiring detailed cross-application configuration knowledge to map requirements integrated to sales and distribution. Copy Control Modifying Copy Control Text Control Identifying Text Sources Configuring Text Control Output Adjusting Output Determination Adjusting Output Types Using PDF-Based Forms in the Sales Process Enhancements & Modifications Using Enhancement Technology Adjusting the Screen Setup of a Transaction Using Table Controls Adjusting Lists in Sales and Distribution Controlling Customer Master Data Using Account Groups Adjusting the Screen Setup of a Transaction Using Transaction Variants Adding New Fields Performing System Modifications Using Classic Enhancement Technology Performing System Modifications Using the Enhancement Framework Additional course details: Nexus Humans SCM650 SAP Cross-Functional Customizing in Sales and Distribution training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the SCM650 SAP Cross-Functional Customizing in Sales and Distribution course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for This class is ideal for merchants, marketers, and content managers who want to learn more about using B2C Commerce Cloud Business Manager to manage end-to-end business operations for a Commerce Cloud storefront. This course is also useful for developers preparing for the B2C Commerce Developer certification, providing information on working with a B2C site and data management using Business Manager. Overview Organize a storefront using catalogs, categories, products, pricing, and search refinements. Improve results in search engines using SEO best practices. Improve on-site search using the search index, Einstein Search dictionaries, and sorting rules. Entice and target online shoppers using customer groups, qualifiers, campaigns, and promotions. Create shopper experiences using content slots, Page Designer, and Einstein Recommendations. Leverage analytics and reports to determine success. Create A/B tests to make decisions on storefront experiences. Discover how to present products in a compelling way on a B2C Commerce Cloud storefront so you can turn customers into repeat customers. In this 5-day extended* class, you?ll learn how to improve conversion rates and increase the average order size of shoppers. Our B2C Commerce Cloud experts will walk you through how to organize an existing site, use best practices in search and online marketing, enhance the shopper experience, and leverage analytics to understand what products are selling best and why. NOTE: This course does not include site creation, programming, or site design. This class is taught using the SFRA reference architecture site and not the client?s specific site. Client specific site is used during the Launch Readiness Bootcamp conducted by Services. Getting Started Introductions Housekeeping B2C Commerce Overview Shop Organization Explain How Catalogs Work Create Categories Manage Products Manage Pricing & Inventory Configure Search Refinements Search & Sort Manage Search Engine Optimization Implement Searchandizing Strategies Online Marketing Use Qualifiers (coupon codes, source codes, customer groups) Create Promotions Create and Manage Campaigns Refine Campaigns Shopper Experience Identify Content Management Basics Create and Manage Content Slots Create a Page Using Page Designer Identify Einstein Recommender Types and Related Strategies Analysis and Optimization View Production Reports Create an A/B Test

Duration 2 Days 12 CPD hours This course is intended for Develop for experienced IT Professionals familiar with Citrix Virtual Apps and Desktops 7.1x in an on-premises environment. Potential students include administrators, engineers, and architects designing or deploying Citrix Virtual Apps and Desktops workloads on Microsoft Azure. Overview Prepare the Azure environment for secure integration with Citrix Virtual Apps and Desktops Deploy and manage Virtual Delivery Agent machines in Microsoft Azure using Machine Creation Services Integrate Citrix Cloud and Citrix Virtual Apps and Desktops with Microsoft Azure Active Directory Design Machine Catalogs and virtual machines on Microsoft Azure Resource Manager Provide remote access with Citrix StoreFront and Citrix Gateway on Microsoft Azur Students learn to deploy and manage the Citrix Virtual Apps and Desktops apps and desktops in Microsoft Azure. Students gain the skills to plan the machine catalog and virtual machine design based in Microsoft?s public cloud and get hands-on practice deploying those machines using Machine Creation Services. Students will also learn about additional Azure considerations including maintenance and power management which are critical in a cloud environment. For remote access, students will learn to configure Citrix StoreFront and Citrix Gateway on the Azure platform. This course focuses on Microsoft Azure as a Citrix Cloud resource location however concepts are relevant to both Citrix Cloud and fully managed Citrix Virtual Apps and Desktops sites. Citrix Virtual Apps and Desktops on Azure Overview Defining IAAS Citrix Virtual Apps and Desktops Azure Deployment Models Azure Fundamentals Review Azure Management Azure Locations Citrix Virtual Apps and Desktops Integration with Azure Active Directory Active Directory Basics Active Directory Usage Connecting On-premises Active Directory to Azure Azure Role Based Access Control Connecting to Microsoft Azure Azure Connectivity Cloud Connectors in Azure Creating Citrix Virtual Apps and Desktops Host Connections to Azure Deploying Apps and Desktops using Machine Creation Services Master Image Preparation Machine Creation Services in Azure Considerations for Deploying onto Azure Providing Access to End Users StoreFront Locations Citrix ADC Locations Multiple Citrix Virtual Apps and Desktops Zones in Azure Regions Maintaining Infrastructure and VDAs in Microsoft Azure Maintaining Infrastructure Maintaining Resources Power Management Plan for a Successful POC Planning your next steps

Duration 1 Days 6 CPD hours This course is intended for This course is designed primarily for IT leaders and company executives who are responsible for complying with incident response legislation. This course focuses on the knowledge, resources, and skills necessary to comply with incident response, and incident handling process requirements. Overview In this course, you will understand, assess and respond to security threats and operate a system and network security analysis platform. You will: Explain the importance of best practices in preparation for incident response Given a scenario, execute incident response process Explain general mitigation methods and devices Assess and comply with current incident response requirements. This course covers incident response methods and procedures are taught in alignment with industry frameworks such as US-CERT?s NCISP (National Cyber Incident Response Plan), and Presidential Policy Directive (PPD) 41 on Cyber Incident Coordination Policy. It is ideal for candidates who have been tasked with managing compliance with state legislation and other regulatory requirements regarding incident response, and for executing standardized responses to such incidents. The course introduces procedures and resources to comply with legislative requirements regarding incident response. This course is designed to assist students in preparing for the CertNexus Incident Responder Credential (CIR-110). What you learn and practice in this course can be a significant part of your preparation. Assessment of Information Security Risks The Importance of Risk Management Integrating Documentation into Risk Management Response to Cybersecurity Incidents Deployment of Incident Handling and Response Architecture Containment and Mitigation of Incidents Preparation for Forensic Investigation as a CSIRT Investigating Cybersecurity Incidents Use a Forensic Investigation Plan Securely Collect and Analyze Electronic Evidence Follow Up on the Results of an Investigation Complying with Legislation Examples of Legislation (if this is covered in above topics, no need to include here) GDPR, HIPPA, Elections Case study: Incident Response and GDPR (Using GDPR legislation, create a response that is compliant with it ? this could be discussion-based activity as well.) State Legislation Resources and Example Search terms to find state legislation Using NYS as example use the NYS Privacy Response act or other legislation to create a similar case study as previous. Provide answers on when to use federal versus state and do you have to follow both?

Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course are Application Consultants, Business Analysts, Business Process Owners/Team Leads/Power Users, Data Consultants /Managers, Program/Project Managers, and Solution Architects. Overview Gain hands-on experience in running SAP BusinessObjects BI tools on top of SAP NetWeaver BW data In this course, students are provided with detailed knowledge on the integration for reporting of SAP BusinessObjects BI Platform 4.x with SAP NetWeaver 7.x. Overview of SAP BusinessObjects Business Intelligence(BI) 4.x and SAP NetWeaver Describing SAP BusinessObjects 4.x Semantic Layer in SAP BusinessObjects BI 4.x and Data Connectivity Describing Semantic Layer Technology Creating a Universe with the Information Design Tool SAP BusinessObjects Analysis, Edition for Microsoft Office and SAP NetWeaver BW Creating a Workbook in SAP BusinessObjects Analysis, Edition for Microsoft Office Creating a Workbook with SAP BusinessObjects Analysis, Edition for Microsoft Office and SAP BW SAP BusinessObjects Analysis, Edition for OLAP and SAP NetWeaver BW Creating a Workspace with SAP BusinessObjects Analysis, Edition for OLAP Creating a Workspace in SAP BusinessObjects Analysis, Edition for OLAP Based on a BW Query SAP BusinessObjects Design Studio and SAP NetWeaver BW Creating an Analytical Application in SAP BusinessObjects Design Studio Creating an Analytical Application with Scripting SAP BusinessObjects Dashboards and SAP NetWeaver BW Creating a Dashboard with SAP BusinessObjects Dashboards Creating a Dashboard with BEx Query SAP Crystal Reports and SAP NetWeaver BW Creating a Report with SAP Crystal Reports for Enterprise Creating a Report with SAP Crystal Reports 2013 Creating a Report with SAP Crystal Reports 2013 and SAP NetWeaver BW Differentiating SAP Crystal Reports 2013 and SAP Crystal Reports for Enterprise SAP BusinessObjects Web Intelligence and SAP NetWeaver BW Creating a Web Intelligence Document Creating a Web Intelligence Document for SAP NetWeaver BW SAP BusinessObjects Explorer and SAP NetWeaver BW Creating an SAP BusinessObjects Explorer Information Space Describing Data Connectivity between SAP BusinessObjects Explorer and SAP NetWeaver BW Information Distribution Reporting with Mobile Devices Creating Publications with SAP Crystal Reports and SAP BusinessObjects Web Intelligence Integrating BI Content with SAP NetWeaver Enterprise Portal

Duration 2 Days 12 CPD hours This course is intended for Executives, Project Managers, Business Analysts, Business and IT stakeholders engaged in improving the delivery of products and services that meet user needs through the use of Microsoft SharePoint; Anyone who wants to improve their Business Analysis skills; Project stakeholders concerned with SharePoint requirements. Overview Plan, manage and close requirements for a project in reduced time using good business analysis practices Minimize project uncertainty and risk by applying good techniques Ensure your project delivers required functionality and adds value to the business Create an environment of self-management for your team that will be able to continuously align the delivered product or services with desired business needs, easily adapting to changing requirements throughout the process. Requirements can change frequently during a SharePoint project, and therefore projects need a streamlined, flexible approach to requirements change management. SharePoint professionals want to develop systems and services which are both high-quality and high-value, and the easiest way to achieve this is to implement the highest priority requirements first. This enables the projects to maximize value for their stakeholders. Introduction ? Roles involved in a SharePoint project The opportunities and challenges of a SharePoint project The business analysis process BA role vs. project manager role BA / PM competencies Case Study Exercise Understanding SharePoint Requirements Business, User, Functional, Quality-of-service and implementation requirements Requirements vs. specifications Requirements vs. business rules Risk management and risk response strategies Analyzing requirements Characteristics of effective requirements Case Study Exercise SharePoint Requirements Modeling Identify high level scope Identify initial requirements stack Identify an architectural vision Plan your iteration Iteration modeling Model storming Test driven development Case Study Exercise The Change Management Process Managing the Solution Scope and Requirements Capturing the Requirements Traceability Maintaining the Requirements for re-use Managing Requirements Conflicts Preparing the Requirements Package Building the Requirements communications plan Case Study Exercise Assessing & Validating Requirements Validating and verifying SharePoint Requirements Creating a master test plan Create test scenarios and test cases Case Study Exercise Additional Information Useful books and links on managing requirements and projects for SharePoint initiatives