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Duration 3 Days 18 CPD hours This course is intended for Delegates attending this course must have successfully achieved the ITIL 4 Foundation Qualification; your certificate must be presented as documentary evidence to gain admission to this course. Ideally candidates should have at least two years professional experience working in IT Service Management. The ITIL 4 HVIT Qualification would most likely suit the following delegates: Individuals continuing of their journey in service management ITSM managers and aspiring ITSM managers IT managers and practitioners involved in digital services or working in digital transformation projects, working within or towards high velocity environments Existing ITIL qualification holders wishing to develop their knowledge The above list is a suggestion only. Delegates may take as few or as many Intermediate qualifications as they require, and to suit their needs. Overview This course has been created to help IT service management practitioners working in organizations that are becoming more digitally enabled. The practitioners are familiar with traditional IT service management concepts, and now want to be able to discuss ?digital? with more confidence, to develop practical competences, and to be valued contributors in the digital domain. They want to improve how they and their co-workers: Help get customers? jobs done ? helping customers become who they seek to become Keep raising the bar ? taking things to a significantly higher level Trust and are trusted ? as professional knowledge workers in a healthy workplace Accept ambiguity and uncertainty - not scared of not knowing an answer Commit to continual learning ? all as part of their daily work The scope of the course is the primary activities in the digital value chain. In other words, what the practitioner does and which resources they use across the lifecycle of digital products, in order to: Make the right digital investments Realize and deliver digital products and services quickly Provide digital products and services that are highly resilient to disruption Ensure that the service consumer realizes value from the digital products and services Assure conformance of activities with governance, risk and compliance requirements. Understand and know how to use the key principles and methods of Organizational Change Management to direction, planning and improvement Understand and know how to use the key principles and methods of measurement and reporting in directing, planning and improvement Understand and know how to direct, plan and improve value streams and practices ITIL 4 is a framework for quality IT service management (ITSM) through proven best practice, providing practical and flexible guidance to support your organization on its journey to digital transformation while empowering your IT teams to continue to play a crucial role in the wider business strategy. This course highlights the ways in which digital organizations and digital operating models function in high-velocity environments, including the use of working practices such as Agile and Lean, and technical practices and technologies such as Cloud, Automation, and Automatic Testing. This class includes an exam voucher. Prerequisites ITIL© 4 Foundation 1 - THE NATURE OF HIGH-VELOCITY IN A DIGITAL WORLD Overview of the key ITIL 4 high-velocity terminology Understand when the transformation to high velocity IT is desirable and feasible Understand the five objectives associated with digital products ? to achieve: Valuable investments ? strategically innovative and effective application of IT Fast development - quick realization and delivery of IT services and IT-related products Resilient operations - highly resilient IT services and IT-related products Co-created value - effective interaction between service provider and consumer Assured conformance - to governance, risk and compliance (GRC) requirements. 2 - ITIL OPERATING MODEL ? DIGITAL PRODUCT LIFECYCLE Understand how high velocity IT relates to: The four dimensions of service management The ITIL service value system The service value chain The digital product lifecycle 3 - FUNDAMENTAL CONCEPTS FOR DELIVERING HVIT Understand the following concepts: Ethics Safety culture Toyota Kata Lean / Agile / Resilient / Continuous Service-dominant logic Design thinking Complexity thinking Use the principles, models and concepts to contribute to: Help get customers? jobs done Trust and be trusted Commit to performance Deal with uncertainty Improve by being inquisitive 4 - ACHIEVING VALUE WITH DIGITAL PRODUCTS Know how the service provider ensures valuable investments are achieved. Know how to use the following practices to contribute to achieving valuable investments: Portfolio management Relationship management Know how the service provider ensures fast deployment is achieved Know how to use the following practices to contribute to achieving fast deployment: Architecture management Business analysis Deployment management Service validation and testing Software development and management Know how the service provider ensures resilient operations are achieved Know how to use the following practices to contribute to achieving resilient operations: Availability management Capacity and performance management Monitoring and event management Problem management Service continuity management Infrastructure and platform management Know how the service provider ensures co-created value is achieved Know how to use the following practices to contribute to achieving co-created value with the service consumer: Relationship management Service design Service desk Know how the service provider ensures assured conformance is achieved Know how to use the following practices to contribute to achieving assured conformance: Information security management Risk management

Duration 4 Days 24 CPD hours This course is intended for The information protection administrator translates an organization?s risk and compliance requirements into technical implementation. They are responsible for implementing and managing solutions for content classification, data loss prevention (DLP), information protection, data lifecycle management, records management, privacy, risk, and compliance. They also work with other roles that are responsible for governance, data, and security to evaluate and develop policies to address an organization's risk reduction and compliance goals. This role assists workload administrators, business application owners, human resources departments, and legal stakeholders to implement technology solutions that support the necessary policies and controls. Learn how to protect information in your Microsoft 365 deployment. This course focuses on data lifecycle management and information protection and compliance within your organization. The course covers implementation of data loss prevention policies, sensitive information types, sensitivity labels, data retention policies, Microsoft Purview Message Encryption, audit, eDiscovery, and insider risk among other related topics. The course helps learners prepare for the Microsoft Information Protection Administrator exam (SC-400). Prerequisites Foundational knowledge of Microsoft security and compliance technologies. Basic knowledge of information protection concepts. Understanding of cloud computing concepts. Understanding of Microsoft 365 products and services. 1 - Introduction to information protection and data lifecycle management in Microsoft Purview Know your data Protect your data Prevent data loss Govern your data 2 - Classify data for protection and governance Data classification overview Classify data using sensitive information types Classify data using trainable classifiers Review sensitive information and label usage Explore labeled and sensitive content Understand activities related to your data 3 - Create and manage sensitive information types Compare built-in versus custom sensitive information types Create and manage custom sensitive information types Describe custom sensitive information types with exact data match Implement document fingerprinting Create keyword dictionary 4 - Understand Microsoft 365 encryption Learn how Microsoft 365 data is encrypted at rest Understand service encryption in Microsoft Purview Explore customer key management using Customer Key Learn how data is encrypted in-transit 5 - Deploy Microsoft Purview Message Encryption Implement Microsoft Purview Message Encryption Implement Microsoft Purview Advanced Message Encryption Use Microsoft Purview Message Encryption templates in mail flow rules 6 - Protect information in Microsoft Purview Information protection overview Configure sensitivity labels Configure sensitivity label policies Configure auto-labeling policies Manage, monitor, and remediate information protection 7 - Apply and manage sensitivity labels Apply sensitivity labels to Microsoft Teams, Microsoft 365 groups, and SharePoint sites Plan on-premises labeling Configure on-premises labeling for the Unified Labeling Scanner Apply protections and restrictions to email and files Monitor label performance using label analytics 8 - Prevent data loss in Microsoft Purview Data loss prevention overview Identify content to protect Define policy settings for your DLP policy Test and create your DLP policy Prepare Endpoint DLP Manage DLP alerts in the Microsoft Purview compliance portal View data loss prevention reports Implement the Microsoft Purview Extension 9 - Configure DLP policies for Microsoft Defender for Cloud Apps and Power Platform Configure data loss prevention policies for Power Platform Integrate data loss prevention in Microsoft Defender for Cloud Apps Configure policies in Microsoft Defender for Cloud Apps Manage data loss prevention violations in Microsoft Defender for Cloud Apps 10 - Manage data loss prevention policies and reports in Microsoft 365 Configure data loss prevention for policy precedence Implement data loss prevention policies in test mode Explain data loss prevention reporting capabilities Manage permissions for data loss prevention reports Manage and respond to data loss prevention policy violations 11 - Manage the data lifecycle in Microsoft Purview Data Lifecycle Management overview Configure retention policies Configure retention labels Configure manual retention label policies Configure auto-apply retention label policies Import data for Data Lifecycle Management Manage, monitor, and remediate Data Lifecycle Management 12 - Manage data retention in Microsoft 365 workloads Explain retention in Exchange Online Explain retention in SharePoint Online and OneDrive Explain retention in Microsoft Yammer Activate archive mailboxes in Microsoft Exchange Apply mailbox holds in Microsoft Exchange Recover content in Microsoft Exchange 13 - Manage records in Microsoft Purview Records management overview Import a file plan Configure retention labels Configure event driven retention Manage, monitor, and remediate records 14 - Explore compliance in Microsoft 365 Plan for security and compliance in Microsoft 365 Plan your beginning compliance tasks in Microsoft Purview Manage your compliance requirements with Compliance Manager Examine the Compliance Manager dashboard Analyze the Microsoft Compliance score 15 - Search for content in the Microsoft Purview compliance portal Explore Microsoft Purview eDiscovery solutions Create a content search View the search results and statistics Export the search results and search report Configure search permissions filtering Search for and delete email messages 16 - Manage Microsoft Purview eDiscovery (Standard) Explore Microsoft Purview eDiscovery solutions Implement Microsoft Purview eDiscovery (Standard) Create eDiscovery holds Search for content in a case Export content from a case Close, reopen, and delete a case 17 - Manage Microsoft Purview eDiscovery (Premium) Explore Microsoft Purview eDiscovery (Premium) Implement Microsoft Purview eDiscovery (Premium) Create and manage an eDiscovery (Premium) case Manage custodians and non-custodial data sources Analyze case content 18 - Manage Microsoft Purview Audit (Standard) Explore Microsoft Purview Audit solutions Implement Microsoft Purview Audit (Standard) Search the audit log Export, configure, and view audit log records Use audit log searching to investigate common support issues 19 - Prepare Microsoft Purview Communication Compliance Plan for communication compliance Identify and resolve communication compliance workflow Case study--Configure an offensive language policy Investigate and remediate communication compliance alerts 20 - Manage insider risk in Microsoft Purview Insider risk management overview Create and manage insider risk policies Investigate insider risk alerts Take action on insider risk alerts through cases Manage insider risk management forensic evidence Create insider risk management notice templates 21 - Implement Microsoft Purview Information Barriers Explore Microsoft Purview Information Barriers Configure information barriers in Microsoft Purview Examine information barriers in Microsoft Teams Examine information barriers in OneDrive Examine information barriers in SharePoint 22 - Manage regulatory and privacy requirements with Microsoft Priva Create and manage risk management policies Investigate and remediate risk management alerts Create rights requests Manage data estimate and retrieval for rights requests Review data from rights requests Get reports from rights requests 23 - Implement privileged access management Case study--Implementing privileged access management 24 - Manage Customer Lockbox Manage Customer Lockbox requests

Duration 4 Days 24 CPD hours This course is intended for The audience for this course is data professionals managing data and databases who want to learn about administering the data platform technologies that are available on Microsoft Azure. This course is also valuable for data architects and application developers who need to understand what technologies are available for the data platform with Azure and how to work with those technologies through applications. This course provides students with the knowledge and skills to administer a SQL Server database infrastructure for cloud, on-premises and hybrid relational databases and who work with the Microsoft PaaS relational database offerings. Additionally, it will be of use to individuals who develop applications that deliver content from SQL-based relational databases. Prerequisites In addition to their professional experience, students who take this training should have technical knowledge equivalent to the following courses: AZ-900T00 Microsoft Azure Fundamentals DP-900T00 Microsoft Azure Data Fundamentals 1 - Prepare to maintain SQL databases on Azure Describe Microsoft Intelligent Data Platform roles Understand SQL Server in an Azure virtual machine Design Azure SQL Database for cloud-native applications Explore Azure SQL Database Managed Instance 2 - Deploy IaaS solutions with Azure SQL Explain IaaS options to deploy SQL Server in Azure Understand hybrid scenarios Explore performance and security Explain high availability and disaster recovery options 3 - Deploy PaaS solutions with Azure SQL Explain PaaS options for deploying SQL Server in Azure Explore single SQL database Deploy SQL database elastic pool Understand SQL database hyperscale Examine SQL managed instance Describe SQL Edge 4 - Evaluate strategies for migrating to Azure SQL Understand compatibility level Understand Azure preview features Describe Azure database migration options 5 - Migrate SQL workloads to Azure SQL databases Choose the right SQL Server Instance option in Azure Migrate SQL Server to Azure SQL Database offline Migrate SQL Server to Azure SQL Database online Load and move data to Azure SQL Database 6 - Migrate SQL workloads to Azure Managed Instances Evaluate migration scenarios to SQL Database Managed Instance Migrate to SQL Database Managed Instance Load and Move data to SQL Database Managed Instance 7 - Configure database authentication and authorization Describe Active Directory and Azure Active Directory Describe authentication and identities Describe Security Principals Describe database and object permissions Identify authentication and authorization failures 8 - Protect data in-transit and at rest Explore Transparent Data Encryption Configure server and database firewall rules Explain object encryption and secure enclaves Enable encrypted connections Describe SQL injection Understand Azure Key Vault 9 - Implement compliance controls for sensitive data Explore data classification Explore server and database audit Implement Dynamic Data Masking Implement Row Level security Understand Microsoft Defender for SQL Explore Azure SQL Database Ledger Implement Azure Purview 10 - Describe performance monitoring Describe performance monitoring tools Describe critical performance metrics Establish baseline metrics Explore extended events Describe Azure SQL Insights Explore Query Performance Insight 11 - Configure SQL Server resources for optimal performance Explain how to optimize Azure storage for SQL Server virtual machines Describe virtual machine resizing Optimize database storage Control SQL Server resources 12 - Configure databases for optimal performance Explore database maintenance checks Describe database scoped configuration options Describe automatic tuning Describe intelligent query processing 13 - Explore query performance optimization Understand query plans Explain estimated and actual query plans Describe dynamic management views and functions Explore Query Store Identify problematic query plans Describe blocking and locking 14 - Evaluate performance improvements Describe wait statistics Tune and maintain indexes Understand query hints 15 - Explore performance-based design Describe normalization Choose appropriate data types Design indexes 16 - Automate deployment of database resources Describe deployment models in Azure Automate deployment by using Azure Resource Manager templates and Bicep Automate deployment by using PowerShell Automate deployment by using Azure CLI 17 - Create and manage SQL Agent jobs Create a SQL Server maintenance plan Describe task status notifications 18 - Manage Azure PaaS tasks using automation Explore Elastic jobs Understand Azure Automation Build an automation runbook Automate database workflows by using Logic Apps Monitor automated tasks 19 - Describe high availability and disaster recovery strategies Describe recovery time objective and recovery point objective Explore high availability and disaster recovery options Describe Azure high availability and disaster recovery features for Azure Virtual Machines Describe high availability and disaster recovery options for PaaS deployments Explore an IaaS high availability and disaster recovery solution Describe hybrid solutions 20 - Explore IaaS and PaaS solutions for high availability and disaster recovery Describe failover clusters in Windows Server Configure Always-on availability groups Describe temporal tables in Azure SQL Database Describe active geo-replication for Azure SQL Database Explore auto-failover groups for Azure SQL Database and Azure SQL Managed Instance 21 - Back up and restore databases Back up and restore SQL Server running on Azure virtual machines Back up a SQL Server virtual machine Back up and restore a database using Azure SQL Database Additional course details: Nexus Humans DP-300T00: Administering Microsoft Azure SQL Solutions training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the DP-300T00: Administering Microsoft Azure SQL Solutions course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 4 Days 24 CPD hours This course is intended for The primary audience for this course is data professionals, data architects, and business intelligence professionals who want to learn about data engineering and building analytical solutions using data platform technologies that exist on Microsoft Azure. The secondary audience for this course includes data analysts and data scientists who work with analytical solutions built on Microsoft Azure. In this course, the student will learn how to implement and manage data engineering workloads on Microsoft Azure, using Azure services such as Azure Synapse Analytics, Azure Data Lake Storage Gen2, Azure Stream Analytics, Azure Databricks, and others. The course focuses on common data engineering tasks such as orchestrating data transfer and transformation pipelines, working with data files in a data lake, creating and loading relational data warehouses, capturing and aggregating streams of real-time data, and tracking data assets and lineage. Prerequisites Successful students start this course with knowledge of cloud computing and core data concepts and professional experience with data solutions. AZ-900T00 Microsoft Azure Fundamentals DP-900T00 Microsoft Azure Data Fundamentals 1 - Introduction to data engineering on Azure What is data engineering Important data engineering concepts Data engineering in Microsoft Azure 2 - Introduction to Azure Data Lake Storage Gen2 Understand Azure Data Lake Storage Gen2 Enable Azure Data Lake Storage Gen2 in Azure Storage Compare Azure Data Lake Store to Azure Blob storage Understand the stages for processing big data Use Azure Data Lake Storage Gen2 in data analytics workloads 3 - Introduction to Azure Synapse Analytics What is Azure Synapse Analytics How Azure Synapse Analytics works When to use Azure Synapse Analytics 4 - Use Azure Synapse serverless SQL pool to query files in a data lake Understand Azure Synapse serverless SQL pool capabilities and use cases Query files using a serverless SQL pool Create external database objects 5 - Use Azure Synapse serverless SQL pools to transform data in a data lake Transform data files with the CREATE EXTERNAL TABLE AS SELECT statement Encapsulate data transformations in a stored procedure Include a data transformation stored procedure in a pipeline 6 - Create a lake database in Azure Synapse Analytics Understand lake database concepts Explore database templates Create a lake database Use a lake database 7 - Analyze data with Apache Spark in Azure Synapse Analytics Get to know Apache Spark Use Spark in Azure Synapse Analytics Analyze data with Spark Visualize data with Spark 8 - Transform data with Spark in Azure Synapse Analytics Modify and save dataframes Partition data files Transform data with SQL 9 - Use Delta Lake in Azure Synapse Analytics Understand Delta Lake Create Delta Lake tables Create catalog tables Use Delta Lake with streaming data Use Delta Lake in a SQL pool 10 - Analyze data in a relational data warehouse Design a data warehouse schema Create data warehouse tables Load data warehouse tables Query a data warehouse 11 - Load data into a relational data warehouse Load staging tables Load dimension tables Load time dimension tables Load slowly changing dimensions Load fact tables Perform post load optimization 12 - Build a data pipeline in Azure Synapse Analytics Understand pipelines in Azure Synapse Analytics Create a pipeline in Azure Synapse Studio Define data flows Run a pipeline 13 - Use Spark Notebooks in an Azure Synapse Pipeline Understand Synapse Notebooks and Pipelines Use a Synapse notebook activity in a pipeline Use parameters in a notebook 14 - Plan hybrid transactional and analytical processing using Azure Synapse Analytics Understand hybrid transactional and analytical processing patterns Describe Azure Synapse Link 15 - Implement Azure Synapse Link with Azure Cosmos DB Enable Cosmos DB account to use Azure Synapse Link Create an analytical store enabled container Create a linked service for Cosmos DB Query Cosmos DB data with Spark Query Cosmos DB with Synapse SQL 16 - Implement Azure Synapse Link for SQL What is Azure Synapse Link for SQL? Configure Azure Synapse Link for Azure SQL Database Configure Azure Synapse Link for SQL Server 2022 17 - Get started with Azure Stream Analytics Understand data streams Understand event processing Understand window functions 18 - Ingest streaming data using Azure Stream Analytics and Azure Synapse Analytics Stream ingestion scenarios Configure inputs and outputs Define a query to select, filter, and aggregate data Run a job to ingest data 19 - Visualize real-time data with Azure Stream Analytics and Power BI Use a Power BI output in Azure Stream Analytics Create a query for real-time visualization Create real-time data visualizations in Power BI 20 - Introduction to Microsoft Purview What is Microsoft Purview? How Microsoft Purview works When to use Microsoft Purview 21 - Integrate Microsoft Purview and Azure Synapse Analytics Catalog Azure Synapse Analytics data assets in Microsoft Purview Connect Microsoft Purview to an Azure Synapse Analytics workspace Search a Purview catalog in Synapse Studio Track data lineage in pipelines 22 - Explore Azure Databricks Get started with Azure Databricks Identify Azure Databricks workloads Understand key concepts 23 - Use Apache Spark in Azure Databricks Get to know Spark Create a Spark cluster Use Spark in notebooks Use Spark to work with data files Visualize data 24 - Run Azure Databricks Notebooks with Azure Data Factory Understand Azure Databricks notebooks and pipelines Create a linked service for Azure Databricks Use a Notebook activity in a pipeline Use parameters in a notebook Additional course details: Nexus Humans DP-203T00 Data Engineering on Microsoft Azure training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the DP-203T00 Data Engineering on Microsoft Azure course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Video conferencing over IP course description A current hot topic in recent years has been the provision of multimedia services over IP networks - triple play. This course investigates the characteristics of video transmission and then studies the impact on IP networks. What will you learn Describe the issues of video and data convergence. Describe techniques, which can be used in IP to provide low uniform delay. Evaluate video technologies. Design data networks, which will support video.. Video conferencing over IP course details Who will benefit: Technical staff. Prerequisites: TCP/IP fundamentals Intro to data communications & networking Duration 3 days Video conferencing over IP course contents Review Traditional video, digital video, video formats, MPEG, brief review of IP, Uses of video: downloading, streaming, TV, CCTV, conferencing. Video over IP issues Delivery methods: FTTH, ADSL, VDSL, 3G and others. Bandwidth, delay, jitter, signalling. Digitising video, CODECS, packetising video, comparison of techniques. IP performance and QOS IP TOS field, queuing strategies; FIFO, WFQ, custom, priority, RED. Differentiated services, diffserv. Video over IP protocol stack RTP, RTCP, mixers and translators, RSVP. IPv6. Conferencing Traditional solutions, Video conferencing over IP, point to point, multipoint, architectures, bridges. IETF - Session Initiation Protocol Comparison with H.323, SIP proxy, proxy server, redirect server. SDP. Multicasting Multicasting compared to unicasting and broadcasting, when to use and when not to use multicasting. IGMP, DVMRP, PIM. Security Impact of firewalls and NAT, ISMA, DRM, DTCP.

Definitive Ethernet switching course description A hands on comprehensive look at Ethernet switches with extensive coverage of VLANs. The course focuses on the technology and not any one manufacturers product enabling delegates to configure switches from any manufacturer. What will you learn Configure and troubleshoot switches using: Console port telnet HTTP TFTP Configure and troubleshoot switch features such as: Duplex/speed Port based MAC security Spanning Tree Link aggregation Tagged ports Configure and troubleshoot VLANs. Definitive Ethernet switching course details Who will benefit: Technical staff. Prerequisites: Intro to data communications & networking. Duration 3 days Definitive Ethernet switching course contents What is Ethernet? LANs, network cards and cables, CSMA/CD, Ethernet frames, Ethernet evolution, 802.3. Hands on: ping, Ethernet speeds, CSMA/CD. Ethernet layer 2 Layer 2 functions, NICs, MAC addresses, unicasts, multicasts and broadcasts, frame formats. Hands on: Configuring NICs, Analysing MAC addresses with Wireshark IP and Ethernet Relationship Hands on: ARP. What is a switch? Switches connect multiple devices, switches versus hubs, simultaneous conversations, switches work at layer 2, the forwarding database, how the forwarding database is built, broadcast and collision domains Hands on: Difference between hubs and switches. Switch configuration Switch configuration Managed/unmanaged switches, configuration methods, reasons to configure switches. Console ports, HyperTerminal (and alternatives). Hands on: Using the console port to troubleshoot and configure switches. Switches in more detail Latency, forwarding mechanisms, switch fabrics. Hands on: Using telnet and HTTP to switches. Ethernet extensions Auto negotiation, Power over Ethernet. Hands on:Configuring and troubleshooting switch ports: Speed, duplex and security. Redundant links Loops, broadcast storms, STP, BPDU format, STP convergence. Hands on: Tracking blocked ports. STP convergence. Backbone links Architectures, link aggregation, LACP, load sharing, resilience. Hands on: fail over times. VLANs Virtual versus physical LANs, Why have VLANs? Broadcast domains, Creating VLANs, Assigning ports to VLANs. Hands on: Analysing the effect of VLANs on traffic. Enterprise VLANs VLANS are internal, multiple VLANs, Load balancing, Default VLAN, VLAN registration protocols: VTP, GVRP, MVRP. Hands on: VLANs on multiple switches. Tagging/Trunking Reason for tagging, terminology, tagging process, 802.1Q, Tag format, VLAN stacking. Hands on: Configuring and troubleshooting tags. STP variants RSTP, Common STP, Multiple STP, PVST, ring alternatives. Hands on: RSTP. Inter VLANs Layer 3 switching, IP addressing rules, Interconnecting VLANs. Hands on: Routing between VLANs. Troubleshooting Ethernet Methods, tools, locating faults, layer 1 issues, layer 2 issues Hands on: Fixing the network.

OSPF training course description A detailed hands on examination of OSPF. Hands on sessions are used to reinforce the theory rather than teach specific manufacturer equipment. The course starts with a recap of reading routing tables and then jumps straight in with simple OSPF configuration. OSPF features are then studied and configured before moving onto how OSPF works within an area. Multi area OSPF is then studied before looking at OSPF operation in detail by analysing OSPF packets. Finally areas are covered again in more detail followed by troubleshooting. What will you learn Design OSPF networks. Design IP addressing schemes suitable for route summarisation. Troubleshoot OSPF networks. Describe the operation of OSPF. OSPF training course details Who will benefit: Technical staff working with OSPF. Prerequisites: TCP/IP Foundation for engineers Duration 3 days OSPF training course contents Basic routing and OSPF Reading routing tables, routing protocols, What is OSPF? Process IDs, passive interfaces. Hands on Simple OSPF configuration. OSPF History of OSPF, metrics, costs, convergence, Distance Vector vs. Link state routing protocols, IGPs, classless, OSPF features, load sharing, per packet/destination, OSPF authentication. Hands on Configuring OSPF features. OSPF within an area How OSPF works, LSDB, LSDB benefits and disadvantages, LSA types, Type 1 and 2, LSA propagation, router IDs, hellos, configuring hellos, the exchange protocol. Hands on Investigating OSPF structures. Areas Scalability, why areas? Area IDs, area 0, ABRs, ABR resilience, areas & LSDBs, areas & LSAs, Type 3 LSAs, virtual links. Hands on Multi area OSPF. Redistribution Multiple routing protocols, common scenarios, routing distance, External LSAs, E1 and E2. Type 4 LSAs. OSPF and default routes. Hands on Configuring static route redistribution. Route aggregation Route summarisation. How to aggregate, ABR summarisation, ASBR summarisation. Hands on OSPF address summarisation. OSPF packet formats OSPF packets, protocol stack, OSPF stages, packet flows, packet types, the OSPF header, multicasts, Hello, DDB, LS request, LS update, LS ACK, LSA header, LSA formats, neighbours, neighbour states, DRs, adjacencies, BDRs, DR election. Hands on Analysing OSPF packets, troubleshooting. OSPF network types BMA, NBMA, Point to point links. Hands on Configuring OSPF over Frame Relay. OSPF stub areas LSA types, area types, area architecture, stub areas, default routes, benefits and disadvantages of stub areas, TSSAs, NSSAs, Type 7 LSAs. Hands on Stub and TSSA configuration. The OSPF MIB SNMP overview, MIB 2, the OSPF MIB, OSPF MIB groups, useful objects, OSPF traps. Hands on the OSPF MIB. troubleshooting. Summary RFCs, OSPF design guidelines. OSPF variants (appendix) OSPF on demand, MOSPF, multicast overview, Type 6 LSAs, OSPF for IPv6 (OSPFv3).

SMTP training course description A hands on course focusing on the workings of email systems and the standard protocols that they use. The course is not specific to any particular implementation, but some vendor specifics are noted. Linux and Microsoft machines are used in hands on sessions to reinforce the theory of major sessions. The course concentrates on troubleshooting and interworking using network sniffing and protocol inspection rather than "which buttons to push". What will you learn Describe and explain SMTP MIME POP3 IMAP PGP, GPG, S/MIME SPF, DKIM, DMARC Configure mail routing Secure email systems SMTP training course details Who will benefit: Technical staff responsible for email systems. Prerequisites: TCP/IP foundation for engineers. Duration 3 days SMTP training course contents SMTP architecture What is SMTP, email before SMTP, SMTP history, the different protocols, clients, servers. Email composition, transmission, delivering emails, storing and reading emails. MUAs, MTAs, POP3, IMAP, SMTP, DNS, webmail. Hands on Setting up MTAs and MUAs and sending a simple email using telnet. The SMTP protocol SMTP protocol stack, SMTP headers, HELO, SMTP mail, MAIL FROM, RCPT TO, DATA, SMTPUTF8, 8BITMIME, TURN, EHLO, ETRN, 3 digit replies. Hands on Analysing SMTP packets on a network. DNS and SMTP SMTP forwarding, SMTP relays, interoperation, how SMTP uses DNS, MX records. Hands on Setting up mail relays. SMTP headers IMF data, From, to, cc, bcc, sender and recipient headers, message Ids, received trails, in-reply-to, received-SPF, mail list headers. Hands on Using clients to analyse details from mail headers, including true originators and path of emails. MIME Email attachments, MIME versions, content type headers, encoding, base 64, binary data, multi part headers, troubleshooting attachments. Hands on Analysing MIME headers and attachments. POP3 What is POP3, where to use POP3, authorisation, transactions, POP3 commands: USER, PASS, STAT, LIST, RETR, DELE. Hands on Setting up a POP3 server, analysing POP3 packets on a network. IMAP and IMAPS What is IMAP, where to use IMAP, authorisation, mailbox structure, IMAP commands: LOGIN, AUTHENTICATE, LIST, CREATE, Examine (message flags), SELECT, STORE. Hands on Setting up an IMAP server and analysing IMAP packets on a network. Interoperation Mail gateways, addressing, Exchange, sendmail. Email security Basics, Transport level: STARTTLS. Content: PGP/GPG, mail signing and encryption, S/MIME, digital certificates, secure email submission. Hands on Setting up and using a PGP key, configure MTAs to use TLS. Email authentication and spam prevention Mail relays, grey listing, block list & RBL, DNSBL (Real-time Black hole List), White list, SPF, Domain Keys Identified Mail (DKIM), Author Domain Signing Practices (ADSP), Abuse Report Format (ARF), Domain-based Message Authentication, Reporting and Conformance (DMARC). Hands on Relay spamming and the blocking spamming.

DNS training course description This three-day hands on DNS training course studies both the UNIX BIND and the Microsoft (MS DNS) implementations. The course starts with the big picture of how DNS works, then client configuration. Primary and secondary servers are then configured, progressing to DDNS, subdomains and security issues. Hands on sessions follow all sections ensuring that troubleshooting techniques are used throughout the course. Students choose whether to use Windows or UNIX for the hands on sessions. What will you learn Describe the architecture of DNS. Explain how DNS works. Install, configure, maintain and troubleshoot DNS DNS training course details Who will benefit: Technical staff wanting to learn DNS including: Network personnel System administrators. Prerequisites: UNIX Fundamentals (or Windows knowledge). TCP/IP foundation for engineers. Duration 3 days DNS training course contents What is DNS? Hostnames, Name resolution, host files, host file problems, What is DNS? The DNS namespace, TLDs, gTLDs, registering domains, Nameservers, how DNS works. Hands on Testing DNS servers on the Internet. DNS clients Ways to use DNS, dynamic and static configuration, multiple nameservers, domain name, searchlist, resolution issues, testing the configuration. Hands on Client configuration. DNS server software Implementations, Microsoft, BIND, daemons and services, installation, starting and stopping servers. Hands on Setting up a DNS server. DNS zone files What is a zone, Zone file overview, Forward zones, Reverse zones, Resource records, A records, PTR, CNAME, Root hints, local zone file. BIND and Microsoft configuration. Hands on Server configuration files. NS and applications MX records, Mail server load balancing, SPF, SRV records, VoIP and SRV, Microsoft and SRV, NAPTR. Hands on Testing records with dig and nslookup. DNS slaves and other servers DNS server types, Server resilience, Slaves, Zone transfers, SOA records, Serial numbers, recommendations, polling based zone transfers, NOTIFY, AD integration, DNS caching, Negative caching, TTL, Caching only servers. Hands on Masters, slaves and zone transfers. The DNS protocol The DNS stack, DNS port numbers, DNS queries, The DNS header, header section format, question format, other section format. Hands on Troubleshooting DNS with Wireshark. Dynamic DNS DHCP, DDNS, IXFR, WINS integration. Hands on Dynamic DNS. Subdomains Root servers, root server selection, Authority, delegation, NS records, subdomain with and without delegation, reverse delegation. Hands on Delegation, setting up a subdomain server. DNS security Restricting queries, DNS and firewalls, Split DNS, forwarders, internal root servers, the use of proxy servers, DNSSEC, TSIG. Hands on Hardening a DNS server. DNS and IPv6 What is IPv6, IPv6 addressing, IPv6 DNS issues, AAAA, IPv6 reverse delegation. Troubleshooting DNS Problem solving, DNS troubleshooting, Zone file checking, Some common errors, Log files, tools, nslookup, dig, host, DNS design, performance, load balancing. Hands on Putting it all together. Summary Useful books, Internet sites, RFCs. Appendix: ENUM What is ENUM, How ENUM works, NAPTR.

MySQL Performance & Tuning training course description This MySQL Performance & Tuning course is designed for Database Administrators, Application Developers and Technical Consultants who need to monitor and tune the performance of MySQL servers and databases. The course provides practical experience in monitoring and tuning MySQL servers and databases. Note: This MySQL Performance & Tuning course does not cover clustering (other than at overview level), replication or non-standard storage engines such as Falcon and PBXT. What will you learn Develop a monitoring and tuning plan Use server configuration and status variables. Identify and improve problem queries. Make efficient use of indexes. Monitor and size memory caches and locks. Tune the MyISAM and InnoDB storage engine. Evaluate the use of partitioning for performance. MySQL Performance & Tuning training course details Who will benefit: Anyone who wishes to monitor and tune MySQL performance. Prerequisites: Delegates must have a working knowledge of MySQL Database Administration Duration 3 days MySQL Performance & Tuning training course contents Introduction to performance tuning Tuning overview, Resolving performance issues, Recommended approach to tuning, Items to evaluate, Where to look, Planning a monitoring routine, Building a new database for performance, Tuning an existing database, Setting suitable goals. MySQL performance tuning tools Administration tools, the information schema, performance-related SHOW commands, benchmarking tools, the MySQL performance schema, MonYog. Hands on Obtaining performance information. Schema design Normalisation, de-normalisation, naming conventions, load generation, stress testing and benchmarking tools, selecting data types, data types, character sets, choosing storage engines. Hands on effects of design on performance. Statement tuning Overview of statement tuning, identifying problem queries, the optimizer, explain, explain extended. Hands on identifying problem queries and using explain. Indexes Index overview, Types of index, Index tuning, Indexes and joins. Hands on Indexes and performance. Server configuration and monitoring Server configuration variables, server status variables, table cache, multi-threading, connection issues, query cache. Hands on setting and interpreting server variables and caching. Locking Types of locking, locking and storage engines, effects of locking on performance. Hands on locking and performance. The InnoDB engine Transactions, crash recovery, locking, monitoring InnoDB, caches and buffers, configuring data files, configuring the log files. Hands on InnoDB configuration and performance. Other storage engines MyISAM engine, merge engine, archive engine, memory engine, blackhole engine, CSV engine, the Spider engine, the ColumnStore engine, the MyRocks engine, mixing sorage engines. Hands on storage engine performance. Overview of clustering and performance Advantages of performance, advantages of clustering, performance issues and clustering, the NDBCluster engine, the Galera cluster, the Percona XtraDB cluster, MySQL InnoDB cluster, the federated engine, the federatedX engine, overview of other high availability techniques. NOSQL and Mencached overview. Dumping and loading data SQL statements versus delimited data, parameters affecting dump performance, parameters affecting load performance. Hands on dump and load performance. Partitioned tables Partitioned tables concepts, range partitioning, hash partitioning, key partitioning, list partitioning, composite partitioning or subpartitioning, partition pruning. Hands on partitioned table performance.