462 Anger Management courses

Quality Guarantee: Promising training excellence, satisfaction gurantee Accredited by CPD UK & Quality License Scheme Tutor Support Unlimited support via email, till you complete the course Recognised Certification: Accepted by thousands of professional bodies Start Anytime With 1 year access to the course materials Online Learning Learn from anywhere, whenever you want This course will help you build resilience and enhance your overall well-being. Here you will learn effective strategies to navigate life's challenges, manage stress and maintain emotional balance. This course at a glance Accredited by CPD UK Endorsed by Quality Licence Scheme Get a comprehensive understanding of coping skills and learn to develop the same. Learn the goals and resources of living a stress-free life. Learn to reprogram your mind to pursue a happy life. Get an understanding of personal power and learn to boost the same. Understand the power of modelling & language. Enhance critical thinking skills and learn to use them. Understand the power of choice and the power of habit in living a stress-free and happy life. Learn the twin power of acceptance and attitude. Learn to enhance communication skills. Develop anger management skills. Learn some keys to happiness. Why Coping Skills Course right for you? This coping skills course online is ideal for anyone willing to kickstart their career in the field of stress management. This online course will help you learn the process of conquering stress and relax your mind and thoughts. This comprehensive online course will help you enhance your coping skills and live a stress-free and happy life. This coping skills course online will also help you better understand the power of modelling and language. This flexible online course will also help you improve your communication skills and keys to happiness. By the end of the course, you will understand everything about coping skills, learn to live stress-free and develop all the necessary skills required to manage stress. Coping Skills Course Details Accredited by CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field.   The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Course Curriculum Introduction Goals & Resources Reprogramming Your Mind Escaping Your 'Story' Boosting Your Personal Power The Power Of Modeling & Language The Power Of Choice Critical Thinking Skills The Power Of Habit The Twin Powers Of Attitude & Acceptance Some Keys To Happiness More Coping Skills Improving Communication Anger Management Skills BONUS VIDEO - More Tips & Tools BONUS VIDEO - More Coping Skills - Part 1 BONUS VIDEO - More Coping Skills - Part 2 BONUS VIDEO - More Coping Skills - Part 3 Who should take this course? This coping skills course online is suitable for people willing to live a happy and stress-free life by learning coping skills. Those who want to kickstart their career as a therapist can also go for this career-advancement course. Entry Requirements There are no academic entry requirements for this Coping Skills Course Online, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This Coping Skills Course Online assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner can grasp from each section. In the assessment pass mark is 60%. Certification Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

This unique Facilities Management offers a thorough introduction to one of the world's most in-demand specialized professions. Learn about the operations and goals of facilities management at an advanced level, gaining the skills and information you will need to pursue a fulfilling career for the rest of your life. The course content teaches numerous interconnected disciplines that create facilities management, with no prior knowledge or expertise required. This course ensures that an organization has the resources and infrastructure to fulfil its tasks successfully and efficiently, both in the public and private sectors. The Facilities Manager is in charge of everything from building maintenance and renovations to contract management, security, and sustainability. Management : Facilities Management is a dynamic and demanding field, which can also be quite rewarding for successful candidates. To operate as a successful organization, a business model requires effective facilities management. By taking this Facilities Management course and taking the required measures, you can gain the skills needed to manage a high-performing facility. Learning Outcomes After completing this course, you will be able to: Learn everything there is to know about facility management. Establish the significance of facility management. Investigate facility management strategies. Create a long-term project planning strategy. Learn how to manage space and services. Learn the fundamentals of risk management, change management, and human resource management. Recognize the UK's facilities management rules and regulations. Why Choose Level 7 Diploma in Management : Facilities Management Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. This Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. ***Courses are included in this bundle Course Course 01: Management : Facilities Management Course 02: Workplace Stress Management Course 03: Anger Management ***Other Benefits of this Course 3 PDF Certificate Free Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam Expert Tutor Support [ Note: Free PDF certificate as soon as completing the course ] ***Management : Facilities Management*** Detailed course curriculum of the Management : Facilities Management Course: Module 01: Introduction to Facilities Management The Origins of Facilities Management (FM) Definitions of Facilities Management Functions of Facilities Managers The Facility Management Life Cycle Module 02: Developing a Strategy for Facilities Management Introduction Developing a Facilities Management Strategy Strategic Analysis of Facilities Requirements Developing Solutions Strategy Implementation Module 03: Facilities Planning Real Estate Management Space Management Design Briefing Post-occupancy Evaluations Real Estate Options Totally Serviced Workplaces Module 04: Managing Office WorkSpace Introduction Space and Service Management Design of the Workplace Workspace Remodelling to Optimise Performance Workplace Effectiveness Workplace Security Power Security Module 05: Vendor Management & Outsourcing Service Providers and Suppliers Types of Relationship What Kind of Relationship is Needed? Contractual Arrangements and Partnering Gain-sharing Continual Improvement Module 06: Managing Change Change in an Organisational Setting Communicating Change Responsibilities of Those Managing Change Resolving cultural Conflict Module 07: Managing Human Resources Appropriate Management Structure Employment Obligations Functions, Job Descriptions and Skills Performance Appraisal Module 08: Managing Risk Definition of Risk Types of Risks Impact of Risk on Organisation Principles and Aims of Risk Management Risk Management Standards Risk Control Techniques Module 09: Facilities Management Service Providers Preliminary Approach Managing Agent Managing Contractor Managed Budget Total Facilities Management Determining the Best Approach Module 10: Managing Specialist Services ICT Services Health Care Services Security and Protection Services Custodial Services Professional Services Risks, Insurance and Indemnities Module 11: Public-Private Partnerships and Facilities Management Public-private Partnerships (PPPs) Procurement and Contractual Approach Main types of Service Provided Payment Mechanisms Facilities Management and Private Sector Participation Relevance and Benefits of Private Investment and Partnership Problems with Private Investment and Partnership Module 12: Health, Safety, Environment and UK Law Sustainability and Environmental Issues Relevant Legislation General Policy Corporate Social Responsibility Organisation and Administration Workers' Rights Disability Discrimination Safety Rules and Practice ------------------------- ***Workplace Stress Management*** Module 01: Workplace Stress Module 02: Rational and Irrational Beliefs Module 03: The ABC Framework of REBT Module 04: Cognitive Therapy (CT) Module 05: Cognitive Behavioural Therapy (CBT) in the Workplace Module 06: Conclusion ------------------------- ***Anger Management*** Module 01: Introduction to Anger Module 02: The Process in Anger Module 03: Effect of Anger on Our Thinking Module 04: How to Manage Anger Assessment Method After completing each module of the Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Management : Facilities Management This course is perfect for - Students Fresh graduates Job Seekers Anyone interested in business analysis People who are already employed in related fields and wish to improve their knowledge and abilities. Requirements Management : Facilities Management Students who intend to enrol in this course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path Management : Facilities Management The course could prove instrumental in taking your career to the next level. Typical job titles and roles that fall within the field of FM include the following: Asset Manager Assistant Property Manager Construction Manager Director, Physical Plant Developer Energy Manager Certificates Certificate of completion Digital certificate - Included

The vast opportunities that come with learning Counselling Many people will, at some point in their lives, find themselves in the role of a counsellor without having a true understanding of the concept of counselling or what the role of the professional counsellor entails. Counselling Skills Course will teach you everything you need to know. There is a big difference between a professional counsellor and a person who uses some counselling skills as part of their role, for example their role as a friend or colleague. A professional counsellor is a highly trained individual who is able to use a different range of counselling approaches with their clients. Counselling is a helping approach that highlights the emotional and intellectual experience of a client, how a client is feeling and what they think about the problem they have sought help for. The role of the counsellor is to enable the client to explore many aspects of their life and feelings, by talking openly and freely. Get started with this easy guide to become a professional counsellor. Improve your skills to a new level and help other people find their way. Course Highlights Counselling Skills Course is an award winning and the best selling course that has been given the CPD Certification & CiQ accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Counselling Skills Course into 42 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 20 hours, 9 minutes hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Counselling Skills Course Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Counselling Skills Course is CPD certified and CiQ accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Counselling Skills Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and CiQ accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Counselling Skills Course - Updated Version Counselling and Counsellors 00:13:00 Theories and Models of Counselling (Part 1) 00:16:00 Theories and Models of Counselling (Part 2) 00:18:00 Legal, Cultural and Ethical Issues in Professional Counselling 00:16:00 Forms of Psychotherapy 00:21:00 Engaging and Assessing the Patients 00:17:00 Helping the Client in Crisis 00:12:00 Crisis Intervention 00:12:00 Low Intensity CBT Treatment 00:14:00 Medication and Therapy in the Treatment of Mental Illness 00:31:00 Communication Skills and Empathy in Counselling 00:19:00 Counselling Skills Course - Old Version Counselling What is Counselling? FREE 00:15:00 Purpose and Aims of Counselling FREE 00:15:00 Fields of Counselling 00:15:00 Counselling Theories 00:15:00 Group Counselling 00:30:00 Skills Needed in Counselling 00:30:00 Ethics in Counselling 00:15:00 Conducting Sessions 00:30:00 Addiction Counselling Introduction to Addiction Counselling 00:15:00 Adlerian Psychology 00:30:00 Behavioral Therapy 00:15:00 Brief Therapy 00:30:00 Role of Addiction Counsellor 00:30:00 Goals and Objectives of Individual Drug Counseling 00:15:00 Treatment Initiation 00:15:00 Dealing With Problems That Arise 00:15:00 Counsellor Characteristics and Training 00:15:00 Addiction Recovery Addiction Counselling Basics 01:00:00 Realize That You Need Help 01:00:00 Realize the Importance of Selecting the Correct Treatment 01:00:00 Work On Identifying the Source of Why You Have an Addiction 01:00:00 Have an Open Mind 01:00:00 Be Honest With Yourself and Others 01:00:00 The Dangers of Not Getting Help When You Need It 00:30:00 Anger Management Counselling Introduction To Rage Relief 01:00:00 Identifying To Prompt Rage 00:30:00 How To Control Your Angry 00:30:00 Benefits Of Meditation For Calmness 00:30:00 Affirmations for Anger Management 00:30:00 Healthy Habits For A Happy Life 00:30:00 Conclusion 00:15:00 Mock Exam Mock Exam- Counselling Skills Course 00:30:00 Final Exam Final Exam- Counselling Skills Course 00:30:00

A medical secretary is responsible for ensuring that a doctor's office runs smoothly so that patients receive the best possible care. A medical secretary must understand office organisation and standard procedures to provide this secretarial support. They should also be able to use medical terminologies fluently. This Medical Receptionist - Essential Skills course will teach you about the medical secretarial profession and the skills needed to do the job successfully. This course will teach you about the roles and responsibilities of a medical secretary. You will also learn various medical secretary skills, including an effective filing system, medical transcription, medical writing, maintaining medical records, an appointment system, and more. Furthermore, this comprehensive Medical Receptionist - Essential Skills course will teach you the critical concepts of patient confidentiality and other legal aspects of the healthcare industry. Learning Outcomes After completing this Medical Receptionist - Essential Skills course, learner will be able to: Understand the fundamentals of the National Health Service. Understand the roles and responsibilities of a medical secretary. Know how to organise schedules and manage appointment systems. Gain a clear understanding of the Law, Ethics and Medicine. Gain a thorough understanding of the effective filing system in medical offices. Familiarise yourself with the concept of patient confidentiality and its dos and don'ts. Become skilled at controlling and ordering stocks and supplies. Gain in-depth knowledge of Medical Terminology and Clinical Aspects. Know the importance of health and safety in the healthcare sector. Have a solid understanding of Complementary Medicine Why Choose Medical Receptionist Skills Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Medical Receptionist - Essential Skills Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the Medical Receptionist - Essential Skills course. **Courses are included in this Medical Receptionist - Essential Skills Bundle Course Course 01: Medical Receptionist - Essential Skills Course 02: Workplace Stress Management Course 03: Anger Management ***Others Included of Medical Receptionist - Essential Skills Bundle Course Free 3 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the course ] Detailed course curriculum of the Medical Receptionist - Essential Skills Course: Module 1: The National Health Service History Structure of the NHS The NHS Plan Resource Allocation Delivering Care Mental Health Services Public Health The NHS, the Regions and Devolution Module 2: Patient (Customer) Care The Medical Receptionist Putting Patient First Complaints Within the Health Service The Complaints Procedure Patient and Public Involvement Patient's Rights Access to Health Care Total Quality in Medical Practice Customer Care: Involving Patients and the Public Module 3: Communication Report Writing Electronic Mail & Mobile Phones: Text Messages Telephone Skills People Skills - Face to Face Meeting Performance Review & Counselling The Practice Leaflet & Hospital Information Leaflets Networking Module 4: Law, Ethics and Medicine Medical Ethics and Etiquette Doctor's Duties Patient's Right The Regulatory Bodies and Their Role Legal Aspects Certification Health and Safety at Work Module 5: Health & Safety in a Clinical Environment First Aid at Work Hazardous Substances The NHS National Patient Safety Agency (NPSA) Hepatitis & AIDS Fire Precautions Clinical Risk Management Coping With Aggression & Violence Module 6: Practical Reception Skills in General Practice Record Keeping and General Administration Information Technology Module 7: The Hospital Service The Patient's Route Through the Hospital Outpatient Appointments Admissions from the Waiting List Accident and Emergency Admissions Home From Hospital Support Day Cases and Ward Attendees Hospital Team Clinical Audit Star Ratings What is a Medical Record? Cases Notes Master Index Filing Room or Records Library Medical Records Procedure for Departments Retention of Records Destruction of Medical Records The Role of the Secretary in the Hospital Module 8: Private Medicine Private Clinic or Hospital The Secretary In Private Practice Module 9: Forms, Fees and Finances in General Practises Contracting Finance Practice Income Scotland Wales Northern Ireland Module 10: Using Information Technology Computers in General Practice Electronic Medicine Computers in Hospitals Maintaining Security Module 11: Medical Terminology and Clinical Aspects Pathology and X-ray Examinations Prescribing and Drugs Nurse Prescribing New Developments in Pharmacy Module 12: Audit, Health Economics and Ensuring Quality for the Medical Receptionist and Secretary Audit Health Economics and Cost-effective Medicine Private Finance Initiative Clinical Governance National Institute for Clinical Excellence (NICE) National Clinical Assessment Service (NCAS) National Service Framework (NSF) Patient Surveys Module 13: Complementary Medicine Acupuncture Alexander Technique Aromatherapy Chiropractic Homoeopathy Hydrotherapy Hypnotherapy Osteopathy Reflexology ------------------- ***Workplace Stress Management*** Module 01: Workplace Stress Module 02: Rational and Irrational Beliefs Module 03: The ABC Framework of REBT Module 04: Cognitive Therapy (CT) Module 05: Cognitive Behavioural Therapy (CBT) in the Workplace Module 06: Conclusion ------------------- ***Anger Management*** Module 01: Introduction to Anger Module 02: The Process in Anger Module 03: Effect of Anger on Our Thinking Module 04: How to Manage Anger ------------------ Assessment Method After completing each module of the Medical Receptionist - Essential Skills, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this Medical Receptionist - Essential Skills course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Medical Receptionist - Essential Skills course is ideal for Health Care Professionals who work and will be working in healthcare settings such as hospitals, clinics, and healthcare facilities. Requirements There are no specific requirements for this Medical Receptionist - Essential Skills course because it does not require any advanced knowledge or skills. Career path After completing this course, you will have developed a set of skills necessary for career advancement and will be able to pursue a variety of job opportunities, including - Medical Receptionist Medical Secretary Healthcare Administrator GP Receptionist Patient Coordinator Certificates Certificate of completion Digital certificate - Included

Plumbing: Plumbing Training Online Plumbing is a system of pipes and fixtures installed in a building for the distribution of potable water and the removal of waterborne wastes. Plumbing is usually distinguished from water and sewage systems, which serve a group of buildings or a city. Plumbers are skilled professionals who install and maintain piping and water systems in residential and commercial buildings. Do you want to start a plumbing: plumbing career or advance your plumbing skills? Then this Plumbing: Plumbing Course will provide you with a solid foundation to become a confident plumber and develop more advanced skills, whether you are self-taught and want to fill in the gaps for improved efficiency and productivity. Our Professional Plumbing: Plumbing Course will teach you the fundamental skills and knowledge needed to advance your career as a professional plumber. Special Offers of this Plumbing: Plumbing Course This Plumbing: Plumbing Course includes a FREE PDF Certificate. Lifetime access to this Plumbing: Plumbing Course Instant access to this Plumbing: Plumbing Course Get FREE Tutor Support from Monday to Friday in this Plumbing: Plumbing Course Why Choose This Plumbing: Plumbing Course from Us Plumbing: Plumbing Course developed by industry experts. Free PDF certificate as soon as completing the Plumbing: Plumbing course. Main Course: Professional Plumbing GIFT COURSES: Course 01: Communication Skills Course 02: Level 5 Negotiation Skills Course 03: Anger Management [ Note: Free PDF certificate as soon as completing the Plumbing: Plumbing course] Plumbing: Plumbing Training Course Curriculum of Professional Plumbing: Plumbing Training Industry Experts Designed this Professional Plumbing course into 04 detailed modules. Module 01: Introduction to Plumbing Module 02: Plumbing Terminologies Module 03: Water supply Module 04: Materials/Equipment Assessment Method of Plumbing: Plumbing After completing each module of the Plumbing: Plumbing Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Plumbing: Plumbing After completing the MCQ/Assignment assessment for this Plumbing: Plumbing course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Plumbing: Plumbing This comprehensive Plumbing: Plumbing Training is ideal for anyone looking to advance their career or improve their job prospects in the plumbing industry. Requirements Plumbing: Plumbing There are no specific requirements for this course because it does not require any advanced knowledge or skills. Career path Plumbing: Plumbing

Level 5 Diploma(FREE QLS Endorsed Certificate)| 11 CPD Courses+11 PDF Certificates| 145 CPD Points|CPD & CiQ Accredited

Level 5 Diploma(FREE QLS Endorsed Certificate)| 11 CPD Courses+11 PDF Certificates| 140 CPD Points|CPD & CiQ Accredited

Level 3 Diploma(FREE QLS Endorsed Certificate)| 11 CPD Courses+11 PDF Certificates| 140 CPD Points|CPD & CiQ Accredited

Level 3 Diploma(FREE QLS Endorsed Certificate)| 11 CPD Courses+11 PDF Certificates| 140 CPD Points|CPD & CiQ Accredited

Duration 1 Days 6 CPD hours This course is intended for Everyone dealing with day to day work environment Overview Wherever two or more people come together, there is bound to be conflict. This course will give participants a seven-step conflict resolution process that they can use and modify to resolve conflict disputes of any size. Participants will also learn crucial conflict management skills, including dealing with anger and using the Agreement Frame. Participants will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame. If left unchecked or not resolved it can lead to lost production, absences, attrition, and even law suits. Getting Started Icebreaker Housekeeping Items The Parking Lot Workshop Objectives An Introduction to Conflict Resolution What is Conflict? What is Conflict Resolution? Understanding the Conflict Resolution Process The Thomas-Kilmann Instrument Collaborating Competing Compromising Accommodating Avoiding Creating an Effective Atmosphere Neutralizing Emotions Setting Ground Rules Choosing the Time and Place Creating Mutual Understanding What do I Want? What Do They Want? What Do We Want? Focusing on Individual Needs Finding Common Ground Building Positive Energy and Goodwill Strengthening Your Partnership Getting to the Root Cause Examining Root Causes Creating a Cause and Effect Diagram The Importance of Forgiveness Identifying the Benefits of Resolution Generating Options Generate, Don't Evaluate Creating Mutual Gain Options and Multiple Option Solutions Digging Deeper into Your Options Building a Solution Creating Criteria Creating a Shortlist Choosing a Solution Building a Plan The Short Version of the Process Evaluating the Situation Choosing Your Steps Creating an Action Plan Using Individual Process Steps Additional Tools Stress and Anger Management Techniques The Agreement Frame Asking Open Questions Wrapping Up Words from the Wise Review of Parking Lot Lessons Learned Completion of Action Plans