This is an essential programme for members of staff whose role exposes them to aggressive or violent behaviour. 1 What's happening? Issues around us Risks in context Personal experiences 2 Safety fundamentals Following internal policy and procedure Personal safety and lone working Use of technology 3 Nipping issues in the bud Recognising early warning signs Avoiding causing problems for ourselves 4 Calming - Reaching - Controlling Tips and techniques for potentially calming a situation Reaching and building rapport Accelerants - tips on avoiding accelerating a situation Assertiveness techniques Non-verbal behaviour Active listening and the use of questions and distractions Exploring ways forward and identifying win/wins Avoiding the secondary argument Fogging The 'drama triangle' If all else fails... 5 Harassment, stalking and on-line bulling What constitutes harassment and definition of stalking On-line bullying Steps to take 6 Reporting principles Importance of incidence reporting Taking care of us What next?
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Highlights of the Course Course Type: Online Learning Duration: 4 Hours Tutor Support: Tutor support is included Customer Support: 24/7 customer support is available Quality Training: The course is designed by an industry expert Recognised Credential: Recognised and Valuable Certification Completion Certificate: Free Course Completion Certificate Included Instalment: 3 Installment Plan on checkout What you will learn from this course? Gain comprehensive knowledge about aggression handling Understand the core competencies and principles of aggression handling Explore the various areas of aggression handling Know how to apply the skills you acquired from this course in a real-life context Become a confident and expert manager or leader Aggression Handling Diploma Course Master the skills you need to propel your career forward in aggression handling. This course will equip you with the essential knowledge and skillset that will make you a confident manager or leader and take your career to the next level. This comprehensive aggression handling course is designed to help you surpass your professional goals. The skills and knowledge that you will gain through studying this aggression handling course will help you get one step closer to your professional aspirations and develop your skills for a rewarding career. This comprehensive course will teach you the theory of effective aggression handling practice and equip you with the essential skills, confidence and competence to assist you in the aggression handling industry. You'll gain a solid understanding of the core competencies required to drive a successful career in aggression handling. This course is designed by industry experts, so you'll gain knowledge and skills based on the latest expertise and best practices. This extensive course is designed for manager or leader or for people who are aspiring to specialise in aggression handling. Enrol in this aggression handling course today and take the next step towards your personal and professional goals. Earn industry-recognised credentials to demonstrate your new skills and add extra value to your CV that will help you outshine other candidates. Who is this Course for? This comprehensive aggression handling course is ideal for anyone wishing to boost their career profile or advance their career in this field by gaining a thorough understanding of the subject. Anyone willing to gain extensive knowledge on this aggression handling can also take this course. Whether you are a complete beginner or an aspiring professional, this course will provide you with the necessary skills and professional competence, and open your doors to a wide number of professions within your chosen sector. Entry Requirements This aggression handling course has no academic prerequisites and is open to students from all academic disciplines. You will, however, need a laptop, desktop, tablet, or smartphone, as well as a reliable internet connection. Assessment This aggression handling course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Advance Your Career This aggression handling course will provide you with a fresh opportunity to enter the relevant job market and choose your desired career path. Additionally, you will be able to advance your career, increase your level of competition in your chosen field, and highlight these skills on your resume. Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. Course Curriculum Making Yourself Safe Introduction 00:02:00 Lesson 1.1: What situations produce aggression? 00:03:00 Lesson 1.2: Effective Use of Conflict Management Skills 00:06:00 Lesson 1.3: Preventing Aggression 00:10:00 Lesson 2.1: Situational Signs 00:07:00 Lesson 2.2: Recognizing the Warning Signs 00:10:00 Lesson 2.3: Recognizing the Warning Signs (cont.) 00:08:00 Lesson 3.1: Defusing the Situation I 00:07:00 Lesson 3.2: Defusing the Situation II 00:12:00 Lesson 3.3: Defusing the Situation III 00:16:00 Lesson 4.1: Protecting Yourself I 00:04:00 Lesson 4.2: Protecting Yourself II 00:10:00 Lesson 4.3: Protecting Yourself III 00:07:00 Lesson 5.1: The Role of Adrenaline 00:07:00 Lesson 5.2: Dealing with the Aftermath 00:12:00 Lesson 5.3: Grief, Crisis and Trauma 00:15:00 Lesson 6.1: DOs 00:09:00 Lesson 6.2: DON'Ts 00:09:00 Lesson 6.3: Challenges and Rewards 00:02:00 Concluding video 00:01:00 Assessment Assessment - Aggression Handling Diploma 00:10:00 Obtain Your Certificate Order Your Certificate of Achievement 00:00:00 Get Your Insurance Now Get Your Insurance Now 00:00:00 Feedback Feedback 00:00:00
Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. What is CPD? Employers, professional organisations, and academic institutions all recognise CPD, therefore a credential from CPD Certification Service adds value to your professional goals and achievements. Benefits of CPD Improve your employment prospects Boost your job satisfaction Promotes career advancement Enhances your CV Provides you with a competitive edge in the job market Demonstrate your dedication Showcases your professional capabilities What is IPHM? The IPHM is an Accreditation Board that provides Training Providers with international and global accreditation. The Practitioners of Holistic Medicine (IPHM) accreditation is a guarantee of quality and skill. Benefits of IPHM It will help you establish a positive reputation in your chosen field You can join a network and community of successful therapists that are dedicated to providing excellent care to their client You can flaunt this accreditation in your CV It is a worldwide recognised accreditation What is Quality Licence Scheme? This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Benefits of Quality License Scheme Certificate is valuable Provides a competitive edge in your career It will make your CV stand out Course Curriculum Making Yourself Safe Introduction 00:02:00 Lesson 1.1: What situations produce aggression? 00:03:00 Lesson 1.2: Effective Use of Conflict Management Skills 00:06:00 Lesson 1.3: Preventing Aggression 00:10:00 Lesson 2.1: Situational Signs 00:07:00 Lesson 2.2: Recognizing the Warning Signs 00:10:00 Lesson 2.3: Recognizing the Warning Signs (cont.) 00:08:00 Lesson 3.1: Defusing the Situation I 00:07:00 Lesson 3.2: Defusing the Situation II 00:12:00 Lesson 3.3: Defusing the Situation III 00:16:00 Lesson 4.1: Protecting Yourself I 00:04:00 Lesson 4.2: Protecting Yourself II 00:10:00 Lesson 4.3: Protecting Yourself III 00:07:00 Lesson 5.1: The Role of Adrenaline 00:07:00 Lesson 5.2: Dealing with the Aftermath 00:12:00 Lesson 5.3: Grief, Crisis and Trauma 00:15:00 Lesson 6.1: DOs 00:09:00 Lesson 6.2: DON'Ts 00:09:00 Lesson 6.3: Challenges and Rewards 00:02:00 Concluding video 00:01:00 Assessment Assessment -Aggression Handling Training 00:10:00 Certificate of Achievement Certificate of Achievement 00:00:00 Get Your Insurance Now Get Your Insurance Now 00:00:00 Feedback Feedback 00:00:00
Dealing with Difficult People: Dealing with Difficult People Online Are you struggling to deal with difficult people? Our Dealing with Difficult People: Dealing with Difficult People course can help improve your skills at work. Dealing with Difficult People: Dealing with Difficult People defy logic. Some are blissfully unaware of the negative impact they have on those around them, while others appear to derive satisfaction from causing chaos and pushing other people's buttons. In either case, they add unnecessary complexity, strife and worst of all stress. Stress has long been shown in studies to have a long-term negative impact on the brain. Stress is a formidable threat to your success; when it becomes uncontrollable, your brain and performance suffer. The majority of workplace stressors are easy to identify. Dealing with difficult people is always stressful. We've all been in situations where we had to interact with difficult people, whether at work, school, or over a business lunch. They do exist in the workplace, and the better you become at dealing with them, the happier you will be at work. Dealing with Difficult People: Dealing with Difficult People may take advantage of every opportunity to cause problems, or they may simply use passive resistance to waylay your best efforts to move your agenda forward. While you cannot control others, you can control and improve yourself by doing the following: Recognising your own attitudes and behaviours, creating coping strategies, managing your anger. Through this Dealing with Difficult People: Dealing with Difficult People course, you'll learn how to deal with aggressive, manipulative, undermining, prejudiced, or otherwise difficult people. Main Course: Dealing With Difficult People Course Free Courses included with Dealing with Difficult People: Dealing with Difficult People Course: Along with Dealing With Difficult People Course you will get free Level 5 Report Writing Course Along with Dealing With Difficult People Course you will get free Communication Skills Course Special Offers of this Dealing with Difficult People: Dealing with Difficult People Course: This Dealing with Difficult People: Dealing with Difficult People Course includes a FREE PDF Certificate. Lifetime access to this Dealing with Difficult People: Dealing with Difficult People Course Instant access to this Dealing with Difficult People: Dealing with Difficult People Course 24/7 Support Available to this Dealing with Difficult People: Dealing with Difficult People Course Dealing with Difficult People: Dealing with Difficult People Online Our Dealing with Difficult People: Dealing with Difficult People course has various modules to explain difficult people and their behaviours. How to communicate, solve problems and guide techniques are parts of this Dealing with Difficult People: Dealing with Difficult People course. You also know how to effectively deal with bosses and colleagues are explained in the Dealing with Difficult People: Dealing with Difficult People course. You will be able to make impossible situations possible with this Dealing with Difficult People: Dealing with Difficult People course. Who is this course for? Dealing With Difficult People: Dealing with Difficult People Online This Dealing with Difficult People: Dealing with Difficult People course is ideal for: Anyone involved in communication at work. Executive Assistants or Sales Reps Customer Support Agents Requirements Dealing with Difficult People: Dealing with Difficult People Online To enrol in this Dealing with Difficult People Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Dealing with Difficult People: Dealing with Difficult People Course. Be energetic and self-motivated to complete our Dealing with Difficult People: Dealing with Difficult People Course. Basic computer Skill is required to complete our Dealing with Difficult People Course. If you want to enrol in our Dealing with Difficult People Course, you must be at least 15 years old. Career path Dealing with Difficult People: Dealing with Difficult People Online The Dealing with Difficult People: Dealing with Difficult People course is intended to help you obtain the skills, knowledge, and career of your dreams!