This course covers the commitments that should be laid out in your company’s anti-harassment and bullying policy so as to comply with UK law. It explains the differences between harassment and bullying, the steps that can be taken if either of these occur in or out of work, and some case studies to illustrate the points covered throughout the course.
Do you know someone who is suffering from drug addiction? In the UK, £36 billion every year is spent on drug and alcohol abuse treatment. Early intervention and treatment is crucial when it comes to helping substance abusers back on their feet so that they can resume normal lives once again. If you want to help a loved one who is suffering from addiction, this Addiction & Mental Health - Chemically Speaking Two (2hrs) Course will give you the practical skills and knowledge you need to stage a successful intervention. This drug addiction and mental health course covers key topics related to drug addiction and prevention. You'll learn about the stages of grief in drug abuse, dual diagnosis, the benefits of integrative holistic therapy, the psychology of drug addiction, costs vs benefits of intervention and much more. You'll also explore the process of recovery and optimal health care. On course completion you'll have a solid understanding of drug culture, the mind of a substance abuser, and the prevention strategies involved in drug addiction therapy. What you'll learn: Familiarise with the 5 stages of grief in drug addiction and the cycle of addiction Understand the psychology of addiction in drug abusers and the effects that different drugs have on the mind Explore integrative therapies for treating addiction and holistic medicine treatments Learn about the costs vs benefits of early intervention in drug addiction Develop the skills to deliver brief and early interventions for people suffering from substance Broaden your understanding of the recovery process and how to maintain hope and health Familiarise with intervention strategies for different types of drug abuse Requirements Only requirements is computer with sound Who this course is for: Anyone who wants to learn how to deliver a brief intervention with loved ones using alcohol, ICE & other drugs Introduction 1. Introduction FREE 00:04:00 2. 1 - INTEGRATIVE HOLISTIC MODEL - George Patriki FREE 00:01:00 3. 2 - Needs & underlying issues - George Patriki 00:10:00 4. 3 - Needs & underlying issues - George Patriki 00:26:00 5. 4 - Grief Cycle & Anger - George Patriki 00:06:00 6. 5 - Drink & Drug Driving - George Patriki 00:16:00 7. 6 - Cycle of Addiction - George Patriki 00:34:00 8. 7. Optimal Health - George Patriki 00:17:00 9. 8, 9 & 10 Stages of change & brief intervention - George Patriki 00:20:00 Resources - Addiction & Mental Health - Chemically Speaking Two (2hrs) Resources - Addiction & Mental Health - Chemically Speaking Two (2hrs) 00:00:00
The course starts with the basic rules for sales people. It covers cold calling, how to deal with gatekeepers and takes you through a typical face-to-face meeting. It then discusses how you can sell by stressing the results prospects can expect if they buy, and how best to play to their emotions. It then finishes off by covering negotiations and how to avoid them and includes some methods for closing a sale.
This course is aimed at anyone that works on licensed premises and gives them an overview of key topics relating to UK licencing law, responsibilities and penalties for breaching these. It also looks in detail at the issue of age verification including an interactive element to support learning in this area.
Giving a successful presentation can be one of the hardest parts of many people’s jobs. This course covers the common mistakes people make when preparing for and giving a presentation so you can avoid these, as well as going over good practice and providing some practical advice that you can put to good use the next time you have a big presentation to make.
Stress is a real problem for both organisations and their employees. It accounts for a significant proportion of work related illness each year. Being aware of the signs of stress, some of the triggers and how to manage them can make a real difference to your wellbeing and that of people around you. This course will cover an introduction to stress and why it’s a problem, some of the causes of stress and some ways to minimise the risk of stress.
In any organisation, the traditional model of strict command and control wastes a significant amount of time and money. Mutual trust, employee motivation and readiness to perform can easily be undermined. Performance management, on the other hand, offers a different, much more effective approach. In formal terms, performance management involves the achievement of performance targets through the effective management of people and the environment in which they operate. It’s about setting achievable goals for the organisation and targets for individuals and teams.
More often than not, the people who excel in their job, or are high achievers manage their time effectively, in a way that makes them work in a more efficient manner. This course has been designed to ensure you have the techniques to improve your efficiency, output and ability to function more effectively – whether in your ordinary day or when deadlines loom and the pressure is building.
A leader doesn’t necessarily have to be a ‘manager’, but it’s difficult to see how a manager could be truly effective without having at least some leadership skills. This course will introduce you to some of the import techniques and theories that can help you to improve your leadership skills and be more effective in your role.