1768 Advisor courses delivered On Demand

Discover the essential skills and insights to excel in educational leadership with our comprehensive course, "Leadership in Teaching Training." Gain expertise across 12 modules covering crucial topics like teacher mentoring, mental health awareness, and effective leadership strategies. Perfect for educators seeking to enhance their impact, this course equips you with the tools to foster a supportive learning environment and lead with confidence. Join us and elevate your teaching career today! Key Features: CPD Certified Developed by Specialist Lifetime Access This course on Leadership in Teaching Training covers essential topics to prepare educators for leadership roles within schools. Participants will learn about the fundamentals of effective leadership in teaching, including the importance of confidentiality and understanding legislation related to education. They will explore how good mentoring enhances the quality of teaching and the main areas where teacher leadership can make a difference. The curriculum addresses mental health issues in both adults and children, emphasizing their significance in the workplace and how to support mental well-being. Stress management strategies specific to school environments are discussed, along with the development of skills necessary for teacher leadership roles. Additionally, the course covers understanding mental health challenges in children, as well as special educational needs (SEN) in young adults and children. By the end of the training, learners will be equipped with knowledge and skills to effectively lead and support their colleagues while promoting a positive learning environment. Course Curriculum: Module 01: An Introduction to Leadership in Teaching Module 02: Confidentiality and Legislation Module 03: Effects of Good Mentoring on Quality of Teaching Module 04: Main Areas of Activity in Teacher Leadership Module 05: Mental Health in the Workplace Module 06: Mentoring as Part of Effective Leadership Module 07: Stressors and Stress Management in Schools Module 08: Teacher Leadership Module 09: The Skills of Teacher Leadership Module 10: Understanding Mental Health in Children Module 11: Understanding SEN in Young Adults and Children Module 12: What Teacher Leaders Need to Know Learning Outcomes: Understand leadership roles and responsibilities in educational settings. Apply legislation and confidentiality guidelines in teaching leadership contexts effectively. Evaluate the impact of mentoring on teaching quality and professional development. Identify key areas where teacher leadership influences school operations positively. Recognize mental health challenges and their implications in school environments. Develop skills in mentoring and stress management for effective leadership in schools. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring educators and teachers seeking leadership roles in schools. Educational administrators aiming to enhance leadership skills in teaching contexts. Professionals in educational psychology interested in teacher support and development. Individuals working in special educational needs (SEN) and child mental health. School counselors and advisors focusing on staff and student well-being. Career path School Deputy Headteacher Educational Psychologist SEN Coordinator School Counsellor Teacher Mentor Educational Policy Advisor Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

In the bustling realm of customer service, mastery isn't merely an option; it's the golden ticket to unlocking unparalleled success. Picture this: every interaction, a chance to dazzle and delight, transforming ordinary moments into extraordinary experiences. Welcome to the realm where every conversation holds the potential to forge lasting connections and elevate brand loyalty to unprecedented heights. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access Within these carefully crafted modules lies the blueprint for customer service excellence. Explore the intricacies of communication, from the subtle nuances of phone etiquette to the art of building unwavering rapport over the airwaves. Navigate the ebb and flow of inbound and outbound calls with finesse, mastering the delicate dance of active listening and gracefully managing even the toughest of callers. Beyond the realms of mere conversation, delve into the realm of problem-solving prowess, equipped with the tools to navigate any challenge that comes your way. Here, each module is a stepping stone towards a deeper understanding of the intricate tapestry that is customer relationship management, culminating in the ability to measure success not just in metrics, but in the smiles of satisfied customers. Welcome to a world where every call is an opportunity, and excellence is not just a goal but a way of life. Course Curriculum Module 01: Introduction to Customer Service Module 02: What's Different about Good Customer Service? Module 03: Customer Relationship Management Module 04: Customer Service Communication Strategies Module 05: Aspects of Phone Etiquette Module 06: Building Rapport Over the Phone Module 07: Inbound and Outbound Calls Module 08: Active Listening and Managing Tough Callers Module 09: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service Learning Outcomes: Identify key principles of effective phone-based customer service strategies. Apply techniques for building rapport and managing tough callers effectively. Demonstrate active listening skills and handle inbound and outbound calls proficiently. Utilize problem-solving strategies to address customer inquiries and concerns. Manage interoffice calls, voicemail, and intra-organisation dealings professionally. Evaluate customer service performance through effective measurement techniques. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Customer service representatives seeking to enhance phone-based communication skills. Call centre agents aiming to improve customer interactions and satisfaction. Sales professionals interested in refining their phone etiquette and communication strategies. Frontline staff members tasked with handling inbound and outbound calls effectively. Team leaders or supervisors responsible for managing and monitoring phone-based customer service. Career path Customer Service Advisor Call Centre Operator Sales Representative Receptionist Customer Support Specialist Telecommunications Operator Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Are you ready to make a transformative impact in the field of education? Enhance your expertise and lead the way in supporting students with special educational needs by enrolling in our comprehensive SENCO course. Designed for educators, aspiring leaders, and educational administrators, this course equips you with the knowledge, skills, and strategies to excel as a Special Educational Needs Coordinator (SENCO). Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access In this Special Educational Needs Coordination (SENCO) course, learners will gain a deep understanding of their role in supporting students with special educational needs (SEN). They will learn how to effectively lead and manage SEN administration within a school setting. The curriculum focuses on developing skills in policy implementation and practical application, ensuring inclusivity and equal opportunities for all students. Participants will explore strategies for collaborating with external professionals and enhancing teamwork within the school community. Emphasis is placed on supporting teaching and learning processes tailored to SEN students, fostering positive relationships with pupils and parents, and addressing challenges and opportunities in SEN education. Overall, the course equips learners with comprehensive knowledge and practical skills to fulfill the demanding responsibilities of a SENCO, promoting an inclusive educational environment where every student can thrive. Course Curriculum Module 01: Introduction to SEN Co-ordination Module 02: Roles within Whole School SEN Co-ordination Module 03: Leading and Managing SEND Administration Module 04: The SENCO and the Senior Leadership Team Module 05: The SENCO Role in Policy and Practice Module 06: Working with Professionals beyond the School Module 07: Developing Inclusive Practice and the Future SENCO Role Module 08: Supporting Teaching and Learning Module 09: Developing Relationships with Pupils and Parents Module 10: Challenges and Opportunities Learning Outcomes: Understand SEN co-ordination fundamentals for effective school management. Identify key roles within the school framework for SEN support. Manage and lead administrative tasks related to Special Educational Needs. Collaborate effectively with school leadership to support SEN initiatives. Implement SEN policies into practice to enhance educational outcomes. Foster inclusive practices and anticipate future roles in SEN co-ordination. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Educators aspiring to lead in Special Educational Needs. Teachers seeking to enhance SEN policy implementation skills. Professionals aiming to develop inclusive teaching practices. Individuals interested in supporting SEN pupils and collaborating with parents. School leaders looking to strengthen SEN management within their institution. Career path Special Educational Needs Coordinator (SENCO) Inclusion Manager Learning Support Coordinator SEN Advisor Educational Consultant SEN Policy Developer Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

How often do we underestimate the importance of risk assessment, until a cautionary tale like this forces us to reconsider? Dive into our comprehensive bundle... Dive into our comprehensive Safety in Confined Spaces: Regulations and Risk Assessment bundle that consists of eight meticulously crafted courses: Working in Confined Spaces, Work At Height Training, Lone Worker Safety, RIDDOR Training, DSEAR Training, LOLER Training, COSHH - Control of Substances Hazardous to Health, and Level 2 Health and Safety in the Workplace. This collection has been designed to equip you with the knowledge necessary for safe operations in various environments. The primary purpose of this course bundle is to instil a thorough understanding of the regulations and risk assessment procedures required in these unique work situations. The Eight CPD Accredited courses that the bundle includes are: Course 1: Working in Confined Spaces Course 2: Work At Height Training Course 3: Lone Worker Safety Course 4: RIDDOR Training Course 5: DSEAR Training Course 6: LOLER Training Course 7: COSHH - Control of Substances Hazardous to Health Course 8: Level 2 Health and Safety in the Workplace Learning Outcomes: Upon completion of the Safety in Confined Spaces: Regulations and Risk Assessment Bundle, you will be able to: Understand the fundamental regulations concerning working in confined spaces. Gain knowledge of safety measures when working at height. Recognise the protocols for lone worker safety. Grasp the intricacies of RIDDOR, DSEAR, LOLER and COSHH regulations. Attain Level 2 competency in Health and Safety in the Workplace. Master the art of risk assessment across diverse environments. Working in Confined Spaces: Understand operating in restricted areas' nuances and safety regulations. Work At Height Training: Learn the precautions and guidelines for working at elevated locations. Lone Worker Safety: Equip yourself with safety protocols tailored for solo working situations. RIDDOR Training: Delve deep into the Reporting of Injuries, Diseases and Dangerous Occurrences Regulations. DSEAR Training: Familiarise with the Dangerous Substances and Explosive Atmospheres Regulations. LOLER Training: Unravel the Lift Operations and Lifting Equipment Regulations. COSHH - Control of Substances Hazardous to Health: Recognise the guidelines for handling and storing hazardous materials. Level 2 Health and Safety in the Workplace: Attain workplace safety and risk assessment proficiency. CPD 80 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Safety in Confined Spaces: Regulations and Risk Assessment Bundle is perfect for: Individuals keen on understanding workplace safety regulations. Professionals responsible for health and safety compliance. Managers overseeing teams in confined spaces or at height. Training supervisors looking to improve safety protocols. Companies wanting to enhance their risk assessment methodologies. Requirements Without any formal requirements, you can delightfully enrol in this Safety in Confined Spaces: Regulations and Risk Assessment Bundle. Career path Our Safety in Confined Spaces: Regulations and Risk Assessment Bundle will prepare you for a range of careers, including: Safety Officer: £25K-40K/year. Risk Assessment Specialist: £30K-50K/year. Compliance Manager: £40K-65K/year. Health and Safety Advisor: £28K-45K/year. Lone Worker Monitor: £23K- 37K/year. Site Inspector (Confined Spaces): £27K-42K/year. Regulations Trainer: £30K-48K/year. Certificates CPD Certificate Of Completion Digital certificate - Included 8 Digital Certificates Are Included With This Bundle CPD Quality Standard Hardcopy Certificate (FREE UK Delivery) Hard copy certificate - £9.99 Hardcopy Transcript: £9.99

Overview If you know how to play the game, the stocks and bond investment can bring lucrative profits. Master the knowledge and skills required to thrive in the stock market with our Stock and Bond Investment Essentials course. Whether you are a seasoned player or new in the game, this course will come in handy. First this course will explain the basic fundamentals of stock and bond investment. Then you will learn about different investment types and effective techniques for successful investment. Through this course, you will get a clear understanding of the principles of finance and be able to develop the skills to win at stocks and bond markets. Furthermore, the course will help you develop essential skills for risk and portfolio management. So, if you are ready to embark on the journey of stock and bond investment, enrol now! Course Preview Learning Outcomes Familiarise yourself with the major concepts of stock and bond investment Learn about different types and techniques of investment Enhance your knowledge and understanding of finance Grasp effective strategies of stock and bond market Build your expertise in risk and portfolio management Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Meticulously crafted engaging and informative tutorial videos and materials Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email What Skills Will You Learn from This Course? Stock and bond investment Financial management Who Should Take this Stock and Bond Investment Essentials? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Stock and Bond Investment Essentials course is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Stock and Bond Investment Essentials Certification After completing and passing the Stock and Bond Investment Essentials course successfully, you will be able to obtain a Recognised Certificate of Achievement. Learners can obtain the certificate in hard copy at £14.99 or PDF format at £11.99. Career Path​ This exclusive Stock and Bond Investment Essentials course will equip you with effective skills and abilities and help you explore career paths such as  Investment banker Finance manager Finance advisor Investment analyst Module 01: Introduction to Investment Introduction to Investment 00:07:00 Module 02: Types and Techniques Types and Techniques 00:10:00 Module 03: Key Concepts in Investment Key Concepts in Investment 00:09:00 Module 04: Understanding the Finance Understanding the Finance 00:10:00 Module 05: Stock Trading Basics Stock Trading Basics 00:18:00 Module 06: Investing in Bond Market Investing in Bond Market 00:08:00 Module 07: Investing in Stock Market Investing in Stock Market 00:10:00 Module 08: Risk and Portfolio Management Risk and Portfolio Management 00:10:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Overview To provide better services and create a bond of trust with the customer, you must know your customers. This is where our exclusive Know Your Customers Training comes in. It will teach you the ABC's of KYC in no time and also educate you on AML. In this course, you will get six highly informative modules. Through these modules, you will learn the essentials of KYC. The course will help you develop a clear understanding of customer due diligence and anti-money laundering. In addition, you will be able to understand the UK regulations of KYC, AML and data privacy for business operations. By the end of the course you will learn the methods for carrying out KYC and AML. The course wll also provide a certificate of completion. This certificate will help you increase your employability in the relevant job market. Join now! Course Preview Learning Outcomes Understand the basic principles of KYC Grasp a detailed understanding of customer due diligence Learn about the KYC, AML, and Data Privacy Regulations for business operations in the UK Enhance your knowledge of AML Learn the methods for carrying out KYC and AML Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Meticulously crafted engaging and informative tutorial videos and materials Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email What Skills Will You Learn from This Course? KYC AML Legal advice Customer service Who Should Take This Know Your Customers Training? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Know Your Customers Training is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Know Your Customers Training Certification After completing and passing the Know Your Customers Training successfully, you will be able to obtain a Recognised Certificate of Achievement. Learners can obtain the certificate in hard copy at £14.99 or PDF format at £11.99. Career Path​ This exclusive Know Your Customers Training will equip you with effective skills and abilities and help you explore career paths such as  Customer support executive Client relation associate Legal advisor Compliance officer Risk manager Module 01: Introduction To KYC Introduction to KYC 00:31:00 Module 02: Customer Due Diligence Customer Due Diligence 00:21:00 Module 03: AML (Anti-Money Laundering) AML (Anti-Money Laundering) 00:29:00 Module 04: KYC, AML, And Data Privacy Regulations For Businesses Operations In The United Kingdom KYC, AML, and Data Privacy Regulations for Businesses Operation in the UK 00:21:00 Module 05: Regulations To Be Complied By Industries Regulations to Be Complied by Industries 00:21:00 Module 06: Methods For Carrying Out KYC And AML And The Future Of KYC Compliance Methods for Carrying out KYC and AML and the Future of KYC Compliance 00:13:00 Assignment Assignment - KYC 00:00:00 Order Your Certificate Order Your Certificates and Transcripts 00:00:00

Overview Infinite banking is a personal banking strategy that allows policyholders to become their own bankers and take control of their finances. This Infinite Banking Concept Privatise Finance Course will give you a comprehensive understanding of Infinite Banking.  The Infinite Banking Concept Privatise Finance Course will give you deep insights into infinite banking concepts and the advantages of infinite banking. It will guide you through the current financial system and the financial privatisation methods and principles. Moreover, you'll learn about cash flow management principles and wealth accumulation to help clients grow wealth and prepare for their financial future. Our comprehensive training will also guide you through creating your private banking system, developing your infinite banking policy, leveraging policy loans for financing and managing financial risks. Course Preview Learning Outcomes Understand what infinite banking is and how it works Find a comprehensive overview of traditional banking Deepen your understanding of financial privatisation Enrich your knowledge of the cash flow management principles Determine the characteristics of whole-life policies Learn about tax planning in Infinite banking Identify the infinite banking strategy for life insurance Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Engaging tutorial videos, materials from the industry-leading experts Opportunity to study in a user-friendly, advanced online learning platform Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email. Who Should Take The Infinite Banking Concept Privatise Finance Course? This course is suitable for anyone interested in understanding the concept of infinite banking to help people have more control of their finances. Whether you're a beginner or have some knowledge about infinite banking, you can take this course without any worries. In addition, the in-demand abilities gained from this training will provide excellent career opportunities. Are There Any Entry Requirements? The Infinite Banking Concept Privatise Finance Course is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Assessment Method This course does not involve any assessment. Students can order their course completion Certificate at an additional cost of £14.99 for hard copy and in PDF format at £11.99. Certificate of Achievement After completing this course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates & Transcripts can be obtained either in Hardcopy at £14.99 or in PDF format at £11.99. Career Path​ The Infinite Banking Concept Privatise Finance Course provides essential skills that will make you more effective in your role. It would be beneficial for any related profession in the industry, such as: Financial Planner Financial Advisor Banker Life Insurance Agent Module 1: Introduction to the Infinite Banking Concept Introduction to the Infinite Banking Concept 00:14:00 Module 2: Building a Strong Foundation Building a Strong Foundation 00:20:00 Module 3: The Infinite Banking Concept Explained The Infinite Banking Concept Explained 00:18:00 Module 4: Applying the Infinite Banking Concept Applying the Infinite Banking Concept 00:17:00 Module 5: Advanced Strategies and Optimisations Advanced Strategies and Optimisations 00:21:00 Module 6: Mitigating Risks and Best Practices Mitigating Risks and Best Practices 00:19:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Overview Gain the skills and abilities to attain a long and satisfying career in business by studying the principles of Accounting and Bookkeeping.This Diploma in Accounting and Bookkeeping course will quickly and efficiently provide the tutoring you need to excel in organising the financial management of a company.Written with the aid of industry experts, the course will train you to keep a business payroll operating, track supplies and inventory, handle budgets and cash, pay taxes, and report to all of your stakeholders. There is no more complete way to obtain this certificated amount of training and learn how to master a dynamic career path. How will I get my certificate? Upon successful completion of the Diploma in Accounting and Bookkeeping course, obtaining your certificate is a straightforward process. Here's how it works: Course Completion: Once you've successfully finished the course, you'll be eligible to receive your certificate. Order Your Certificate: You can conveniently order your certificate directly through our platform. Who is this course for? Diploma in Accounting and Bookkeeping is specially designed for a variety of learners. Open to all: No prior experience or certifications are required. Inclusive Learning: Welcoming students from various academic backgrounds. Universal Accessibility: Open to everyone interested in studying a Diploma in Accounting and Bookkeeping. Requirements Our Diploma in Accounting and Bookkeeping course is designed for maximum flexibility and accessibility. It is optimised for use on PCs, Macs, laptops, tablets, and smartphones. Study easily on your tablet or smartphone, accessible with any Wi-Fi connection. No time limit for completion; study at your own pace and on your own schedule. Basic English proficiency is required to ensure effective learning. This course structure allows for a convenient and adaptable learning experience. Career path Having these various qualifications will increase the value of your CV and open you up to multiple sectors, such as: Accountant: Steady career, £22k-£35k+. Manage day-to-day finances. Management Accountant: Analyse data, £28k-£40k+. Influence key decisions. Financial Analyst: Assess investments, £25k-£35k+. Fast-paced, dynamic environment. Auditor: Verify records, £28k-£40k+. Ensure financial integrity. Tax Advisor: Minimise tax liabilities, £25k-£35k+. Help clients save money. Remember, ranges vary depending on experience and location. Consider professional certifications for a boost! Course Curriculum 9 sections • 21 lectures • 05:56:00 total length •Introduction: 00:02:00 •Introduction to Bookkeeping: 00:15:00 •Manual System: 00:08:00 •Computerised Systems: 00:11:00 •How it Fits Together: 00:08:00 •Bookkeeping Basics: 00:30:00 •Ledgers: 00:10:00 •Trial Balance and Coding: 00:11:00 •PNL Account and Balance Sheet: 00:05:00 •AILE Personal: 00:06:00 •Course Overview: 00:05:00 •Getting the Facts Straight: 00:30:00 •The Accounting Cycle: 00:30:00 •The Key Reports: 00:30:00 •A Review of Financial Terms: 00:30:00 •Understanding Debits and Credits: 00:15:00 •Your Financial Analysis Toolbox: 00:30:00 •Identifying High and Low Risk Companies: 00:30:00 •The Basics of Budgeting: 00:30:00 •Working Smarter: 00:10:00 •Assignment - Diploma in Accounting and Bookkeeping: 00:10:00

24-Hour Flash Sale! Prices Reduced Like Never Before!! Efficient office management plays a crucial role in building a successful organisation. With the UK's business sector continuously expanding with over 6 million private sector businesses, there's a growing demand for skilled professionals capable of steering office operations towards excellence. The "Office Management Bundle" is a comprehensive suite of courses designed to equip aspiring and current office managers with the essential skills required for effective administration, team leadership, and enhanced workplace productivity. Learn office management from foundational administrative duties to advanced team leadership strategies. Participants will have a chance to get into Secretarial Training, mastering the art of Minute-taking and Document Control, ensuring seamless information flow within an organisation. The course also tackles critical areas such as Employment Law, Sexual Harassment training for managers, and proficiency in Microsoft Office, essential for today's digital office environment. Additionally, courses on Workplace Productivity, Business Communication, and Decision-making and Critical Thinking Training are included to round out a manager's skill set. This Office Management Bundle Contains 11 of Our Premium Courses for One Discounted Price: Course 01: Office Management Course 02: Secretarial Training Course 03: Team Management Course 04: Minute Taking Course 05: Document Control Course 06: Employment Law Course 07: Sexual Harassment in the Workplace Training for Managers and Supervisors (SHWT) Course 08: Microsoft Office Course 09: Workplace Productivity Course Course 10: Essentials Communication for Business Course 11: Decision Making and Critical Thinking Training The "Office Management Bundle" offers a golden opportunity for individuals looking to advance their careers in office administration or for those seeking to refine their management skills. By completing this training, you'll be well-prepared to navigate the complexities of office management, contribute to a positive workplace culture, and drive your organisation towards its goals. Enrol now and embrace this chance to become a pivotal part of your company's success story! Learning Outcomes of this Bundle: Master essential office management and secretarial skills. Lead teams effectively and foster a collaborative work environment. Navigate legal frameworks in employment and handle workplace harassment. Utilise Microsoft Office tools to enhance office productivity. Communicate effectively in a business setting. Apply decision-making and critical thinking in managerial roles. Why Prefer this Course? Get a Free CPD Accredited Certificate upon completion of the course Get a Free Student ID Card with this training program (£10 postal charge will be applicable for international delivery) The course is Affordable and Simple to understand Get Lifetime Access to the course materials The training program comes with 24/7 Tutor Support Start your learning journey straight away! Course Curriculum Course 01: Office Management Module 01: Personal Assistant Module 02: Admin Support Module 03: Organisational Skills Module 04: Telephone Etiquette Module 05: Business Writing Module 06: Time Management Module 07: Body Language and Effective Communication Module 08: Meeting Management Course 02: Secretarial Training Module 01: Admin Support Module 02: Administrative Management Module 03: Organisational Skills Module 04: Telephone Etiquette Module 05: Business Writing Module 06: Time Management Module 07: Body Language and Effective Communication Module 08: Meeting Management Module 09: Excel Basics Module 10: PowerPoint Basic Course 03: Team Management Module 01: Defining Team Module 02: Understanding Management and Leadership Module 03: Building High Performing Teams Module 04: Motivating Team Members Module 05: Talent Management Module 06: Stress Management and Mental Health Module 07: Succession Planning Module 08: Communication Skills Module 09: Negotiation Techniques Module 10: Managing Change Module 11: Managing Time Module 12: Managing Conflict Module 13: Risk Management Process Module 14: Managing Virtual Teams =========>>>>> And 8 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*11 = £143) CPD Hard Copy Certificate: Free (For The Title Course: Previously it was £29.99) CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Aspiring office managers Current administrators Team leaders Secretaries HR professionals Supervisors Requirements You will not need any prior background or expertise to enrol in this bundle. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Office Manager - £25,000 to £35,000 Executive Assistant - £30,000 to £40,000 HR Manager - £35,000 to £50,000 Team Leader - £24,000 to £30,000 Productivity Coach - £30,000 to £45,000 Legal Advisor - £40,000 to £55,000 Certificates CPD Accredited Certificate Digital certificate - Included Upon passing the Bundle, you need to order to receive a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD . CPD Accredited Certificate Hard copy certificate - Included Upon passing the Bundle, you need to order to receive a Hard copy Certificate for each of the courses inside this bundle. If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

Overview We all know the rule of 'The Customer Comes First', but when do they stay with you? When can a business ensure its customer base to be loyal and retainable? While there are multiple factors at play here, but one of the keys to customer retention is quality customer service.   Businesses nowadays rely heavily on people skilled in customer service and customer satisfaction - which is often hard to come by. To bridge that skill gap, empower human resources with outstanding customer support & service capabilities, and help business owners/managers gather essential knowledge to run & manage the relevant operations smoothly, we have put together this carefully-crafted course with the help of our learning resource development team. If you are someone who wants to build a career in this promising field, our course will be your perfect guide along the road. This course focuses on providing beginners' with the base, helping moderately-skilled learners to level up their understandings, and enabling professionals to fill in the blanks of the updates within the fields of customer experience enhancement.    Reflecting the above-mentioned promises, this Customer Service course focuses on helping the learners develop the following skills: Effective communication & active listening Problem solving Attentiveness Anger Management Time Management Stress Management Conflict resolution Customer relationship management Customer experience enhancement Customer service evaluation Email writing & etiquettes Positive attitude & body language   So, enrol now, develop these in-demand skills of the 21st century and make meaningful connections with your customers around the globe.   Who is this course for? If you run a business or work for one, you have to understand what your customers want, how to serve them properly, and repeat this process - no matter what your job description says or whichever department you work in. Having said that, people falling into either one of the below groups will benefit the most from this course: Jobseekers in fields related to customer service/customer support/customer experience Amateurs or professionals with intermediate skills in the above-mentioned fields Business-owners/managers/team leaders Business students People looking to get certified in customer service   Career Path This Customer Service course paves the way for a handful of career opportunities, with roles such as: Customer Service Representative/Executive/Officer Customer Service Advisor/Specialist Customer Service Manager Also, the job roles related to customer support/customer experience will also be available to you. While the salaries for the above-mentioned jobs vary based on responsibilities, the levelwise breakdown of expected salaries are - Entry level: £16,750 - £20,750 Mid-level: £26,400 - £36,800 Senior level: £35,00 - £50,500 Course Curriculum Module 1 - Basics of Customer Service Basics of Customer Service 00:00 Module 2 - Why Customer Service Matters Why Customer Service Matters 00:00 Module 3 - What's Different about Good Service What's Different about Good Service 00:00 Module 4 - First Steps and Body Language First Steps and Body Language 00:00 Module 5 - Effective Communication Strategies Effective Communication Strategies 00:00 Module 6 - Phone Tone and Etiquette Phone Tone and Etiquette 00:00 Module 7 - Relationship Building Relationship Building 00:00 Module 8 - Turning Complaints into Opportunities Turning Complaints into Opportunities 00:00 Module 9 - E-Mail Etiquette E-Mail Etiquette 00:00 Module 10 - Customer Relationship Management (CRM) Customer Relationship Management (CRM) 00:00 Module 11 - Empowering Great Customer Service Empowering Great Customer Service 00:00 Module 12 - Evaluating and Measuring Customer Service Evaluating and Measuring Customer Service 00:00