1808 Advisor courses in Bristol delivered On Demand

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before A green future is no longer a vision, but an immediate necessity. The UK has set ambitious goals to reduce its carbon footprint by 78% by 2035. Green jobs are burgeoning in the UK, with environmental consultants earning up to £50,000 annually. Now, harness the potential of this sustainable revolution with our Sustainability, Environmental Management & Solar Energy Bundle. With our Sustainability, Environmental Management & Solar Energy exclusive bundle, you will get PDF Certificate, PDF Transcript and Digital Student ID Card (worth £100) Absolutely FREE. This Sustainability, Environmental Management & Solar Energy Bundle Contains 4 of Our Premium Courses for One Discounted Price: Course 01: Diploma in Sustainable Living at QLS Level 4 Course 02: Environment Management Course Course 03: Diploma in Solar Energy Course 04: Environmental Law Course Become a sustainability expert with this bundle! Understand how to live a more eco-friendly life, analyse environmental concerns, and leverage renewable energy solutions like solar power. Master environmental regulations and implement sustainable practices to make a positive impact on our planet - both personally and professionally. Learning Outcomes of Sustainability & Solar Energy bundle Gain profound knowledge about energy efficiency and sustainable living. Understand the fundamentals of environmental management. Learn about environmental health issues and preventive measures. Understand the laws pertaining to environmental protection. Grasp advanced concepts of geology and its environmental impacts. Become knowledgeable about solar energy production and usage. Understand the role and significance of sustainability in today's world. Whether you're looking to enter the field or enhance your existing skillset, this program empowers you to make a positive impact on the environment while propelling your career forward. Don't miss this opportunity! Start learning today! Why Choose Us? Get a Free CPD Accredited Certificate upon completion of Sustainability & Solar Energy Get a free student ID card with Sustainability & Solar Energy Training The Sustainability & Solar Energy is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Lifetime access to the Sustainability & Solar Energy course materials The Sustainability & Solar Energy comes with 24/7 tutor support Start your learning journey straight away! ****Course Curriculum**** Course 01: Diploma in Energy Efficiency & Sustainable Living at QLS Level 4 Module 1: An Overview Of Sustainable Living Module 2: Sustainable Food Module 3: Water Module 4: Wastewater Recycling Module 5: Conserving Energy Module 6: What Is Bioremediation? Module 7: How To Live Green Course 02: Environment Management Course Module 01: Environment and Ecology Module 02: Environmental Issues Module 03:How to Create a Vision Statement Module 04: Environmental Management System Module 05:What is a Mission Module 06: Environmental Law and Policy Module 07: Improving Environmental Performance Module 08: Environmental Management Audit Module 09: What is a Vision Module 10: Strategic Planning Process =========>>>>> And 2 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*4 = £51) CPD Hard Copy Certificate: £29.99 CPD 40 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Sustainability, Environmental Management & Solar Energy bundle is ideal for: Environmental Advocates Sustainability Consultants Energy Efficiency Analysts Solar Energy Technicians Requirements You will not need any prior background or expertise to enrol in this Sustainability, Environmental Management & Solar Energy bundle. Career path This bundle will allow you to kickstart or take your career to the next stage in the related sector such as: Sustainability consultant Environmental manager Renewable energy specialist Eco-entrepreneur Policy advisor Green building specialist Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - £29.99 Please note that International students have to pay an additional £10 as a shipment fee.

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Have you ever dreamt of a career in travel and tourism? The UK travel and tourism industry is a major contributor to the economy, generating billions of pounds and employing millions of people. With travel and tourism contributing significantly to the UK economy-over £75 billion in 2019 alone-the opportunities for skilled professionals in this field are immense. Are you passionate about travel, creating memorable experiences, and providing excellent customer service? If so, this comprehensive travel and tourism bundle could be the perfect first step towards your dream career. Our Travel & Tourism bundle encompasses a range of key areas including hospitality, event planning, and tourism management. Each course is designed to build your understanding and skills to manage tourism services, plan and execute events, and operate within hospitality settings. You will learn about modern tourism trends, effective communication strategies, and the utilization of technology in tourism, which includes courses like smartphone photography to enhance your digital presence as a travel blogger or promoter. With a single payment, you will gain access to Travel & Tourism course, including 10 premium courses, a QLS Endorsed Hardcopy certificate (for the title course) and 11 PDF certificates for Absolutely free. This Travel & Tourism Bundle Package includes: Main Course : Diploma in Travel & Tourism at QLS Level 4 10 Additional CPD Accredited Premium Courses related to Travel & Tourism: Course 01: Hospitality Management Course 02: Leisure Management Course 03: Event Planning Course 04: Catering Management Course 05: Travel Blogger Course 06: Tour Guide Training Course 07: Restaurant Management Course 08: Receptionist Diploma Course 09: Travel Advisor Course 10: Smartphone Photography Don't miss this opportunity to take your travel dreams to the next level! Enrol today and unlock a world of exciting career possibilities in the ever-evolving travel and tourism industry. Learning Outcomes of Travel & Tourism Gain a comprehensive understanding of the travel and tourism industry. Develop essential skills in hospitality, leisure management, and event planning. Learn to create engaging travel content through blogging and smartphone photography. Master the art of tour guiding and lead unforgettable adventures. Acquire expertise in restaurant management to excel in the culinary world. Earn a recognized QLS Level 4 Diploma in Travel & Tourism. Why Choose Us? Get a Free QLS Endorsed Certificate upon completion of Travel & Tourism Get a free student ID card with Travel & Tourism Training program (£10 postal charge will be applicable for international delivery) The Travel & Tourism is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Travel & Tourism course materials The Travel & Tourism comes with 24/7 tutor support Start your learning journey straightaway! *** Course Curriculum *** Main Course : Diploma in Travel & Tourism at QLS Level 4 Module 1: Introduction to Travel & Tourism Module 2: Tourism Products and Services Module 3: Tour Operating and Travel Retailing Module 4: Marketing in Travel & Tourism Module 5: Developing Communication Skills Module 6: Customer Service and Satisfaction Module 7: Crisis and Visitor Attraction Management Module 8: Transport Management Procedure Module 9: Tourism in the New Normal World/ Module 10: Sustainable Tourism Module 11: Public Awareness Campaigns Module 12: Brexit and its Impact on Tourism Industry Module 13: Travel & Tourism Issues to contend with Module 14: Human Resource Management in Travel Industry Course 01: Hospitality Management Module 01: Introduction to Hospitality Management Module 02: An Overview of Hotel Industry Module 03: The Process of Selection and Recruitment in Hospitality Industry Module 04: The Process of Development and Training in Hospitality Industry Module 05: Management of Front Office Operations Module 06: Management of Housekeeping, Engineering and Security Operations Module 07: Management of Food and Beverage Operations Module 08: Management of Service Quality in Hospitality Industry Module 09: Marketing in Travel and Tourism Business Module 10: Accounting in Hospitality Industry Module 11: Customer Satisfaction Module 12: E-Hospitality and Technology Course 02: Leisure Management Module 01: Introduction To Leisure Management Module 02: Managing And Maintaining A Leisure Facility Module 03: Travel, Tourism And Leisure Module 04: Managing Hotel And Lodging Module 05: Planning For Leisure Services Module 06: Leadership In Leisure Industry Module 07: Human Resource Management In Leisure Industry Module 08: Marketing Of Leisure And Recreation Module 09: Health, Safety And Welfare =========>>>>> And 8 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your QLS Endorsed Certificates and CPD Accredited Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*11 = £143) QLS Endorsed Hard Copy Certificate: Free (For The Title Course: Previously it was £99) CPD 255 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Aspiring Travel & Tourism professionals Career changers in Travel & Tourism Travel agents seeking advancement Industry enthusiasts in Travel & Tourism Job seekers in Travel & Tourism Requirements No prior background or expertise is required for this Course Career path After completing this bundle, you are to start your career or begin the next phase of your career. Travel Consultant Tour Operator Manager Event Planner Hotel Manager Airlines Manager Cruise Ship Director Certificates CPDQS Accredited Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. Diploma in Travel & Tourism at QLS Level 4 Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee.

The UK Corporate Tax Returns Insight Course is designed to provide a deep understanding of the UK corporate tax system and the key principles behind submitting corporate tax returns. This online course caters to professionals and individuals seeking a thorough understanding of the tax process, from preparing accurate returns to understanding the financial implications for businesses. Through a structured approach, learners will gain insights into the essential components that make up corporate tax returns and the critical steps involved in their preparation. The course is ideal for those looking to expand their knowledge of corporate tax obligations in the UK, focusing on the accurate submission of tax returns and understanding the intricacies of UK tax law. It covers various topics, including tax computation, allowances, exemptions, and reliefs available to businesses. With this course, learners will become well-versed in the essential processes and best practices involved in corporate tax compliance. This course aims to provide you with the expertise needed to navigate the complexities of UK corporate tax, ensuring that you are well-prepared to manage tax returns with confidence. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 1: Introduction to Corporate Tax Return in the UK Module 2: Income and Expenses in Corporate Tax Returns Module 3: Tax Reliefs, Credits, and Special Schemes Module 4: Compliance and Reporting Obligations Module 5: International Tax Considerations Module 6: Tax Investigation and Dispute Resolution Module 7: Emerging Trends and Updates in Corporate Taxation Module 8: Corporate Tax Calculation Learning Outcomes Analyse corporate financial data for accurate tax reporting. Implement tax strategies leveraging reliefs and credits effectively. Navigate international tax regulations for cross-border transactions. Ensure compliance with reporting obligations in corporate tax. Resolve tax investigations with strategic dispute management. Stay updated with emerging trends, adapting corporate tax strategies. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Financial professionals seeking in-depth corporate tax knowledge. Accountants aiming to enhance their expertise in tax calculations. Business owners and managers keen on optimising tax strategies. Tax consultants looking to stay abreast of international tax norms. Aspiring tax advisors seeking a comprehensive understanding. Legal professionals wanting to specialise in corporate taxation. Finance students preparing for a career in corporate tax. Individuals aiming to excel in financial management with a focus on taxation. Career path Corporate Tax Advisor Tax Consultant Financial Analyst (Tax) Tax Compliance Manager International Tax Specialist Corporate Finance Manager Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Arm yourself with the knowledge of the UK VAT system-guide business to sync with compliance. Master the VAT registration process, compliance strategies, and VAT-free sectors.

Become a cybersecurity data protection and privacy professional and learn how to protect your organisation's most sensitive data. This course covers the latest threats, vulnerabilities, and best practices.

With the global financial markets in such turmoil, many people are looking for security in ways they may not have considered previously. This Business Starting Up course is designed for students who want to learn the skills and knowledge required to develop a business start-up. It is crucial that you create an effective plan that will allow you to test your product or service and make any necessary changes and improvements. It all starts with developing a successful business idea. This Business Starting Up course comprises several modules that will look into a different aspects of this subject. It will provide learners with an understanding of the initial processes and requirements of a Business Starting Up, as well as knowledge of the first steps in Business Starting Up, including marketing, legal, and financial requirements, as well as an understanding of how to write a business plan. Learning Outcomes After completing this Business Starting Up course, you will be able to: Understand the steps for a business start-up. Understand what is required of you to start your own business. Polish your business idea. Build your competitive advantages. Increase self-awareness and aid personal development. Develop a Start-up Business Plan. Why Choose Business START-UP Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Business Starting Up Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the Business Starting Up course. Other courses are included with Business Starting Up Bundle Course Course 01: Business Starting Up Course 02: Minute Taking Course Course 03: Level 7 Diploma in Facilities Management Course Course 04: Level 5 Diploma in Business Analysis Course 05: Level 5 Diploma in Risk Management Course Course 06: Level 7 Business Management Course Course 07: Level 7 Diploma in Leadership and Management Course Course 08: Level 2 Certificate in Business Management Course 09: Level 7 Diploma in Operations Management Others Included in this Business Starting Up Bundle Course Free 9 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the course ] Detailed course curriculum of the Business Starting Up Course: Module 1: Fundamental Steps for a Business Start-up Basic Requirements of an Entrepreneur Identify the Type and Field of Business that is More Suitable for You Identify Your Skills and Creativity Related to New Business Opportunities Analyse the Commercial Potential of a Business Opportunity Module 2: Strategic Thinking about New Business Solving a Problem Beating the Deadlines Finding Products in Short Supply Opportunities Created by News or Events Investigating the Internet Thinking Start-to-finish Niche Strategies Demographic Trends Rethink Assumptions Module 3: The Best Business Ideas for You Case Study Screen Your Ideas List Field Study SWOT Analysis Module 4: Developing a Start-up Business Plan Introduction of Start-up Business Plan Executive Summary Company Description Products & Services Marketing Plan Operational Plan Management & Organisation Startup Expenses & Capitalization Financial Plan Assessment Method After completing each module of the Business Starting Up, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Business Starting Up course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Business Start-up This Business Starting Up course is ideal for anyone who wants to start up his own business. Requirements Business Start-up Students who intend to enrol in this Business Starting Up course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path Business Start-up Upon successful completion of this Business Starting Up course, you may choose to become a: Business Owner Entrepreneur Business Analyst Business and Enterprise Advisor Business Development Executive Certificates Certificate of completion Digital certificate - Included

Are you passionate about natural medicine and eager to help others achieve optimal health and well-being? Our comprehensive Diploma on Homeopathy is designed to equip you with the knowledge and skills necessary to become a proficient practitioner in this holistic healing art. Join us and embark on a journey to understand and master the principles and practices of homeopathy, an effective and natural system of medicine. Key Features: CPD Certified Developed by Specialist Lifetime Access This Diploma in Homeopathy course provides a comprehensive overview of homeopathy, from its basic principles to its practical applications. Learners will start by understanding the history and foundational theories of homeopathy. They will gain skills in treating patients using homeopathic remedies and learn to apply these remedies for first aid. The course covers specialized treatments for skin problems, children, and women's health, as well as specific conditions affecting the reproductive, nervous, limbic, immune, digestive, circulatory, respiratory, and musculoskeletal systems. Additionally, students will explore homeopathy's role in modern healthcare and its potential future developments. By the end of the course, learners will be well-equipped to practice homeopathy effectively in various health situations. Course Curriculum Module 01: Introduction to Homoeopathy Module 02: Principles and Theories Behind the Practice Module 03: How to Treat Patients Module 04: Homoeopathic Remedies Module 05: First Aid with Homoeopathic Remedies Module 06: Homoeopathy for Skin Problems Module 07: Homoeopathy for Children and Women's Health Module 08: Practice of Homoeopathy on the Reproductive Systems Module 09: Practice of Homoeopathy on the Nervous System Module 10: Practice of Homoeopathy on the Limbic System Module 11: Practice of Homoeopathy on the Immune System Module 12: Practice of Homoeopathy on the Digestive System Module 13: Practice of Homoeopathy on the Circulatory System Module 14: Practice of Homoeopathy on the Respiratory System Module 15: Practice of Homoeopathy on the Musculoskeletal System Module 16: Homoeopathy's Role in Present and Future Learning Outcomes Understand the fundamental principles and theories behind homoeopathy practice. Learn how to effectively treat patients using homoeopathic methods. Identify and apply various homoeopathic remedies appropriately. Provide first aid using homoeopathic remedies in emergency situations. Address skin problems with specialised homoeopathic treatments. Apply homoeopathy to children's and women's health concerns. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring homoeopaths seeking comprehensive knowledge. Medical professionals exploring alternative treatments. Parents interested in natural health solutions. Holistic health enthusiasts. Individuals aiming to understand homoeopathic principles. Career path Homoeopathic Practitioner Alternative Medicine Consultant Wellness Clinic Specialist Health and Wellness Coach Homoeopathy Instructor Natural Health Advisor Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Are you ready to delve into the world of economics and understand the forces that shape our society? Our Economics Level 3 Studies course is designed to provide you with a comprehensive understanding of economic principles, theories, and real-world applications. Whether you're aiming for a career in finance, business, or public policy, this course will equip you with the knowledge and skills you need to succeed. Key Features: CPD Certified Developed by Specialist Lifetime Access In this Economics Level 3 course, learners will explore the basics of economics, understanding how markets work and how prices are set. They will learn about supply and demand, and how different factors can affect prices. The course covers production costs and the differences between various market structures, such as perfect competition and monopoly. Students will study key economic indicators like GDP, unemployment, and inflation, and how these measures affect the economy. Additionally, the course addresses income distribution, poverty, and market failures. Learners will delve into fiscal policies, the role of money and banking, and the workings of the financial system. Finally, the course explores international finance, helping students understand global economic interactions. Overall, the course aims to provide a comprehensive understanding of how economic principles and policies shape the world around us. Course Curriculum Module 01: An Introduction to Economics Module 02: The Market System and the Circular Flow Model Module 03: Supply, Demand and Prices Module 04: Elasticity Module 05: Production and Costs Module 06: Market Structure Perfect Competition vs Monopoly Module 07: Measuring GDP and Economic Growth Module 08: Unemployment Module 09: Inflation Module 10: Prices Module 11: Income Distribution and Poverty Module 12: Market Failures Module 13: Fiscal Policy Module 14: Money, Banking and the Financial System Module 15: International Finance Learning Outcomes: Understand basic principles and theories introduced in Economics Level 3 Studies. Analyse the market system using the Circular Flow Model. Evaluate the effects of supply, demand, and prices on markets. Assess elasticity's impact on consumer and producer behaviour. Compare costs in different production stages and market structures. Examine GDP, economic growth, unemployment, and inflation measures. Investigate fiscal policy and the role of money and banking. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Students interested in economic theory and applications. Individuals aiming to understand market dynamics. Learners curious about economic growth and policy. People wanting insight into financial systems. Those exploring income distribution and poverty issues. Career path Economic Analyst Financial Advisor Market Researcher Policy Analyst Banking Consultant International Trade Specialist Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Are you ready to make a transformative impact in the field of education? Enhance your expertise and lead the way in supporting students with special educational needs by enrolling in our comprehensive SENCO course. Designed for educators, aspiring leaders, and educational administrators, this course equips you with the knowledge, skills, and strategies to excel as a Special Educational Needs Coordinator (SENCO). Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access In this Special Educational Needs Coordination (SENCO) course, learners will gain a deep understanding of their role in supporting students with special educational needs (SEN). They will learn how to effectively lead and manage SEN administration within a school setting. The curriculum focuses on developing skills in policy implementation and practical application, ensuring inclusivity and equal opportunities for all students. Participants will explore strategies for collaborating with external professionals and enhancing teamwork within the school community. Emphasis is placed on supporting teaching and learning processes tailored to SEN students, fostering positive relationships with pupils and parents, and addressing challenges and opportunities in SEN education. Overall, the course equips learners with comprehensive knowledge and practical skills to fulfill the demanding responsibilities of a SENCO, promoting an inclusive educational environment where every student can thrive. Course Curriculum Module 01: Introduction to SEN Co-ordination Module 02: Roles within Whole School SEN Co-ordination Module 03: Leading and Managing SEND Administration Module 04: The SENCO and the Senior Leadership Team Module 05: The SENCO Role in Policy and Practice Module 06: Working with Professionals beyond the School Module 07: Developing Inclusive Practice and the Future SENCO Role Module 08: Supporting Teaching and Learning Module 09: Developing Relationships with Pupils and Parents Module 10: Challenges and Opportunities Learning Outcomes: Understand SEN co-ordination fundamentals for effective school management. Identify key roles within the school framework for SEN support. Manage and lead administrative tasks related to Special Educational Needs. Collaborate effectively with school leadership to support SEN initiatives. Implement SEN policies into practice to enhance educational outcomes. Foster inclusive practices and anticipate future roles in SEN co-ordination. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Educators aspiring to lead in Special Educational Needs. Teachers seeking to enhance SEN policy implementation skills. Professionals aiming to develop inclusive teaching practices. Individuals interested in supporting SEN pupils and collaborating with parents. School leaders looking to strengthen SEN management within their institution. Career path Special Educational Needs Coordinator (SENCO) Inclusion Manager Learning Support Coordinator SEN Advisor Educational Consultant SEN Policy Developer Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

In the bustling realm of customer service, mastery isn't merely an option; it's the golden ticket to unlocking unparalleled success. Picture this: every interaction, a chance to dazzle and delight, transforming ordinary moments into extraordinary experiences. Welcome to the realm where every conversation holds the potential to forge lasting connections and elevate brand loyalty to unprecedented heights. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access Within these carefully crafted modules lies the blueprint for customer service excellence. Explore the intricacies of communication, from the subtle nuances of phone etiquette to the art of building unwavering rapport over the airwaves. Navigate the ebb and flow of inbound and outbound calls with finesse, mastering the delicate dance of active listening and gracefully managing even the toughest of callers. Beyond the realms of mere conversation, delve into the realm of problem-solving prowess, equipped with the tools to navigate any challenge that comes your way. Here, each module is a stepping stone towards a deeper understanding of the intricate tapestry that is customer relationship management, culminating in the ability to measure success not just in metrics, but in the smiles of satisfied customers. Welcome to a world where every call is an opportunity, and excellence is not just a goal but a way of life. Course Curriculum Module 01: Introduction to Customer Service Module 02: What's Different about Good Customer Service? Module 03: Customer Relationship Management Module 04: Customer Service Communication Strategies Module 05: Aspects of Phone Etiquette Module 06: Building Rapport Over the Phone Module 07: Inbound and Outbound Calls Module 08: Active Listening and Managing Tough Callers Module 09: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service Learning Outcomes: Identify key principles of effective phone-based customer service strategies. Apply techniques for building rapport and managing tough callers effectively. Demonstrate active listening skills and handle inbound and outbound calls proficiently. Utilize problem-solving strategies to address customer inquiries and concerns. Manage interoffice calls, voicemail, and intra-organisation dealings professionally. Evaluate customer service performance through effective measurement techniques. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Customer service representatives seeking to enhance phone-based communication skills. Call centre agents aiming to improve customer interactions and satisfaction. Sales professionals interested in refining their phone etiquette and communication strategies. Frontline staff members tasked with handling inbound and outbound calls effectively. Team leaders or supervisors responsible for managing and monitoring phone-based customer service. Career path Customer Service Advisor Call Centre Operator Sales Representative Receptionist Customer Support Specialist Telecommunications Operator Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.