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69 Administrator courses in Maidenhead

UNIX shell programming

5.0(3)

By Systems & Network Training

UNIX shell programming training course description This course has been designed as a follow on course for the XML primer course. The course looks at the use of XSLT in the transforming and styling XML documents. What will you learn Read shell scripts. Write shell scripts. Use different types of quotes. Recognise the role of shell scripts within the UNIX system. UNIX shell programming training course details Who will benefit: Programmers developing programs under UNIX. Anyone working with XML. Administrators Support personnel who wish to find out more about the workings of UNIX or write simple utility programs. Prerequisites: UNIX fundamentals Some programming experience would be useful although not essential. Duration 2 days UNIX shell programming training course contents Review of UNIX fundamentals Basic shell scripts What does the shell do? How are commands executed? Different shells. What is a shell script? Comments, creating shell scripts. Variables Setting variables, using variables, set, scope, export, sourcing, environmental variables, read. Positional parameters 0 to $9, $#, $* and others. shift parameter substitution. Control statements The test command, The if statement, while loops, for loops, The case statement, Special characters, Redirection of errors, here documents, quoting. Arithmetic in shell scripts The expr command. System shell scripts Screen handling The terminfo database The tput comand Avanced issues (optional session) Shell functions, getopts, xargs, debugging shell scripts, portability issues. Extras in the Korn shell. Optimising shell scripts The time command, performance tips.

UNIX shell programming
Delivered in Internationally or OnlineFlexible Dates
£1,497

IP security foundation for engineers

5.0(3)

By Systems & Network Training

IP security training course description Connection to the Internet is becoming an essential business tool. This course looks at firewalls, digital certificates, encryption and other essential topics for e-commerce sites. A generic course that looks at firewalls and VPNs. Hands on sessions include using hacking tools and configuring firewalls. What will you learn Describe: Basic security attacks RADIUS SSL IPSec VPNs Implement digital certificates Deploy firewalls to protect Web servers and users. Secure Web servers and clients. IP security training course details Who will benefit: Network administrators. Network operators. Security auditors Prerequisites: TCP/IP foundation for engineers Duration 2 days IP security training course contents TCP/IP review Brief overview of the relevant headers. Hands on Download software for course, use analyser to capture passwords on the wire. Security review Policies, Types of security breach, denial of service, data manipulation, data theft, data destruction, security checklists, incident response. Security exploits The Internet worm, IP spoofing, SYN attack, hijacking, Ping o' Death… keeping up to date with new threats. Hands on Use a port scanning tool, use a 'hacking' tool. Firewalls Products, Packet filtering, DMZ, content filtering, stateful packet inspection, Proxies, firewall architectures, Intrusion Detection Systems, Viruses. Hands on Set up a firewall and prevent attacks. NAT NAT and PAT, Why use NAT, NAT-ALG, RSIP. Encryption Encryption keys, Encryption strengths, Secret key vs Public key, algorithms, systems, SSL, SSH, Public Key Infrastructures. Hands on Run a password-cracking program. Authentication Types of authentication, Securid, Biometrics, PGP, Digital certificates, X.509 v3, Certificate authorities, CRLs, PPP authentication, RADIUS. Hands on Using certificates. Web client and server security Cookies, browser certificates, censorship, PICS. Operating system security, Web server user authentication, Restricting access, Logging, Securing CGI scripts. Hands on Browser security. VPNs and IPSec What is a VPN, tunnelling, L2F, PPTP, L2TP, IPSec, AH, ESP, transport mode, tunnel mode.

IP security foundation for engineers
Delivered in Internationally or OnlineFlexible Dates
£1,497

Definitive SRv6 for engineers

5.0(3)

By Systems & Network Training

Definitive SRv6 course description This one day SRv6 training course is a condensed, intensive program designed to provide network professionals with a fast-track introduction to SRv6 (Segment Routing over IPv6). SRv6 is a revolutionary networking technology that combines the power of IPv6 with the flexibility of Segment Routing, enabling efficient and scalable network operations. In just one day, participants will gain essential knowledge and practical skills to understand, configure, and work with SRv6 in modern network environments. Hands on sessions are used to reinforce the theory rather than teach specific manufacturer equipment. What will you learn Explain packet paths when implementing SLB. Explain how SRv6 works. Explain the difference between SR and SRv6. Implement SRv6. Troubleshoot SRv6. Definitive SRv6 course details Who will benefit: Network engineers, architects, and administrators who want to quickly grasp the fundamentals of SRv6 and its practical applications in their network. Prerequisites: Definitive Segment Routing for engineers Duration 1 day Definitive SRv6 course contents Introduction to SRv6 What is SRv6? Source based routing, difference between SR-MPLS and SRv6. IPv6 headers review, routing headers. SRv6 simplified solution. Hands on Enabling IPv6 in the legacy network. SRv6 transport Segment Routing Extension Header. SRv6 segment identifiers. End SID, End.X SID. ISIS distribution of SIDs. Header processing in a SRv6 topology. Locators. Hands on Configuring SRv6 transport. Analysing SRv6 operation. SRv6 services End.DT4 SID, End.DT6 SID. SRH encapsulation modes: Insert and Encap modes. SRv6 TE policy. Hands on Migrating to SRv6, TI-LFA protection. Micro loop avoidance. SRv6 integration with 'older' technologies MPLS. The role of iBGP and eBGP v6 sessions. Hands on Integration with legacy network. Troubleshooting SRv6 SRv6 ping and traceroute. Hands on: Used throughout the course during exercises.

Definitive SRv6 for engineers
Delivered in Internationally or OnlineFlexible Dates
£1,397

Microsoft 365 Training

By FourSquare Innovations Ltd

FourSquare Training specialise in private, corporate Microsoft 365 courses delivered at your premises and tailored to your needs.

Microsoft 365 Training
Delivered In-Person in Merseyside, or UK WideFlexible Dates
£700 to £900

Autism Awareness

By Prima Cura Training

This course explores Autism and the current body of thinking and knowledge around Autistic Spectrum Disorders. This enables learners to consider how to adapt their practice with useful strategies to better support an individual with autism.

Autism Awareness
Delivered in person or OnlineFlexible Dates
Price on Enquiry

Power BI - dashboards (1 day) (In-House)

By The In House Training Company

Power BI is a powerful data visualisation program that allows businesses to monitor data, analyse trends, and make decisions. This course is designed to provide a solid understanding of the reporting side of Power BI, the dashboards, where administrators, and end users can interact with dynamic visuals that communicates information. This course focuses entirely on the creation and design of visualisations in dashboards, including a range of chart types, engaging maps, and different types of tables. Designing dashboards with KPI's (key performance indicators), heatmaps, flowcharts, sparklines, and compare multiple variables with trendlines. This one-day programme focuses entirely on creating dashboards, by using the many visualisation tools available in Power BI. You will learn to build dynamic, user-friendly interfaces in both Power BI Desktop and Power BI Service. 1 Introduction Power BI ecosystem Things to keep in mind Selecting dashboard colours Importing visuals into Power BI Data sources for your analysis Joining tables in Power BI 2 Working with data Utilising a report theme Table visuals Matrix visuals Drilling into hierarchies Applying static filters Group numbers with lists Group numbers with bins 3 Creating visuals Heatmaps in Power BI Visualising time-intelligence trends Ranking categorical totals Comparing proportions View trends with sparklines 4 Comparing variables Insert key performance indicators (KPI) Visualising trendlines as KPI Forecasting with trendlines Visualising flows with Sankey diagrams Creating a scatter plot 5 Mapping options Map visuals Using a filled map Mapping with latitude and longitude Mapping with ArcGIS or ESRI 6 Creating dashboards High-level dashboard Migration analysis dashboard Adding slicers for filtering Promote interaction with nudge prompts Searching the dashboard with a slicer Creating dynamic labels Highlighting key points on the dashboard Customised visualisation tooltips Syncing slicers across pages 7 Sharing dashboards Setting up and formatting phone views Exporting data Creating PDF files Uploading to the cloud Share dashboards in SharePoint online

Power BI - dashboards (1 day) (In-House)
Delivered in Harpenden or UK Wide or OnlineFlexible Dates
Price on Enquiry

Contract management for practitioners (In-House)

By The In House Training Company

This two-day programme gives the key insights and understanding of contracting principles and the impact they have on business and operations. The course is designed for individuals involved in or supporting contracting who want to improve their commercial management skills; individuals in functions such as project management, business development, finance, operations who need practical training in commercial management; general audiences wanting to gain a basic understanding of commercial management. This is an assessed programme, leading to the International Association for Contracts & Commercial Management (IACCM)'s coveted Contract and Commercial Management Associate (CCMA) qualification. The programme addresses 31 different subject areas, across the five stages of the contracting process. By the end of the course the participants will be able, among other things, to: Develop robust contract plans, including scope of work and award strategies Conduct effective contracting activities, including ITT, RFP, negotiated outcomes Negotiate effectively with key stakeholders, making use of the key skills of persuading and influencing and to work with stakeholders to improve outcomes Set up and maintain contract management systems Take a proactive approach to managing contracts Make effective use of lessons learned to promote improvements from less than optimal outcomes, using appropriate templates Develop and monitor appropriate and robust Key Performance Indicators to manage the contractor and facilitate improved performance Understand the approvals process and how to develop and present robust propositions Make appropriate use of best practice contract management tools, techniques and templates DAY ONE 1 Introductions Aims Objectives Plan for the day 2 Commercial context Explaining the contracting context Define the key objective The importance of contact management Impact upon the business 3 Stakeholders How to undertake stakeholder mapping and analysis Shared vision concept, How to engage with HSE, Finance, Operations 4 Roles and responsibilities Exploring the key roles and responsibilities of contract administrators, HSE, Finance, Divisional managers, etc 5 Initiating the contract cycle Overview of the contracting cycle Requirement to tender Methods Rationale and exceptions 6 Specifications Developing robust scope of works Use of performance specifications Output based SOW 7 Strategy and award criteria Developing a robust contract strategy Award submissions/criteria 8 Managing the tender process Review the pre-qualification process Vendor registration rules and processes Creation of bidder lists Evaluation, short listing, and how to use of the 10Cs© model template and app 9 Types of contract Classify the different types of contracts Call-offs Framework agreement Price agreements Supply agreements 10 The contract I: price Understanding contract terms Methods of compensation Lump sum, unit price, cost plus, time and materials, alternative methods Cost plus a fee, target cost, gain share contracts Advanced payments Price escalation clauses DAY TWO 11 Risk How to manage risks Risk classification Mitigation of contractual risks 12 Contractor relationship management session Effectively managing relationships with contractors, Types of relationships Driving forces? Link between type of contract and style of relationship 13 Disputes Dealing with disputes Conflict resolution Negotiation Mediation Arbitration 14 Contract management Measuring and improving contract performance Using KPIs and SLAs Benchmarking Cost controls 15 The contract II: terms and conditions Contract terms and conditions Legal aspects Drafting special terms 16 Managing claims and variations How to manage contract and works variations orders Identifying the causes of variations Contractor claims process 17 Completion Contract close-out process Acceptance/completion Capture the learning/HSE Final payments, evaluation of performance 18 Close Review Final assessment

Contract management for practitioners (In-House)
Delivered in Harpenden or UK Wide or OnlineFlexible Dates
Price on Enquiry

Contract and commercial management for practitioners (In-House)

By The In House Training Company

This five-day programme empowers participants with the skills and knowledge to understand and effectively apply best practice commercial and contracting principles and techniques, ensuring better contractor performance and greater value add. This is an assessed programme, leading to the International Association for Contracts & Commercial Management (IACCM)'s coveted Contract and Commercial Management Practitioner (CCMP) qualification. By the end of this comprehensive programme the participants will be able to: Develop robust contracting plans, including scopes of work and award strategies Undertake early market engagements to maximise competition Conduct effective contracting and commercial management activities, including ITT, RFP, negotiated outcomes Understand the legalities of contract and commercial management Negotiate effectively with key stakeholders and clients, making use of the key skills of persuading and influencing to optimise outcomes Undertake effective Supplier Relationship Management Appreciate the implications of national and organisational culture on contracting and commercial activities Appreciate professional contract management standards Set up and maintain contract and commercial management governance systems Take a proactive, collaborative, and agile approach to managing commercial contracts Develop and monitor appropriate and robust KPIs and SLAs to manage the contractor and facilitate improved contractor performance Appreciate the cross-functional nature of contract management Collaborate with clients to deliver sustainable performance and to manage and exceed client expectations Understand the roles and responsibilities of contract and commercial managers Use effective contractor selection and award methods and models (including the 10Cs model) and use these models to prepare robust propositions to clients Make effective use of lessons learned to promote improvements from less than optimal outcomes, using appropriate templates Effectively manage the process of change, claims, variations, and dispute resolution Develop and present robust propositions Make appropriate use of best practice contract and commercial management tools, techniques, and templates DAY ONE 1 Introduction Aims Objectives KPIs Learning strategies Plan for the programme 2 The contracting context Key objectives of contract management Importance and impact on the business 3 Critical success factors Essential features of professional commercial and contract management and administration The 6-step model 4 Putting the 'management' into commercial and contract management Traditional v 'new age' models The need for a commercial approach The added value generated 5 Definitions 'Commercial management' 'Contract management' 'Contracting' ... and why have formal contracts? 6 Stakeholders Stakeholder mapping and analysis The 'shared vision' concept Engaging with key functions, eg, HSE, finance, operations 7 Roles and responsibilities Contract administrators Stakeholders 8 Strategy and planning Developing effective contracting plans and strategies DAY TWO 1 Contract control Tools and techniques, including CPA and Gantt charts A project management approach Developing effective contract programmes 2 The contracting context Key objectives of contract management Importance and impact on the business 3 Tendering Overview of the contracting cycle Requirement to tender Methods Rationale Exceptions Steps Gateways Controls One and two package bids 4 Tender assessment and contract award I - framework Tender board procedures Role of the tender board (including minor and major tender boards) Membership Administration Developing robust contract award strategies and presentations DAY THREE 1 Tender assessment and contract award II - processes Pre-qualification processes CRS Vendor registration rules and processes Creating bidder lists Disqualification criteria Short-listing Using the 10Cs model Contract award and contract execution processes 2 Minor works orders Process Need for competition Role and purpose Controls Risks 3 Contract strategy Types of contract Call-offs Framework agreements Price agreements Supply agreements 4 Contract terms I: Pricing structures Lump sum Unit price Cost plus Time and materials Alternative methods Target cost Gain share contracts Advance payments Price escalation clauses 5 Contract terms II: Other financial clauses Insurance Currencies Parent body guarantees Tender bonds Performance bonds Retentions Sub-contracting Termination Invoicing 6 Contract terms III: Risk and reward Incentive contracts Management and mitigation of contractual risk DAY FOUR 1 Contract terms IV: Jurisdiction and related matters Applicable laws and regulations Registration Commercial registry Commercial agencies 2 Managing the client-contractor relationship Types of relationship Driving forces Link between type of contract and style of relationships Motivation - use of incentives and remedies 3 Disputes Types of dispute Conflict resolution strategies Negotiation Mediation Arbitration DAY FIVE 1 Performance measurement KPIs Benchmarking Cost controls Validity of savings Balanced scorecards Using the KPI template 2 Personal qualities of the contract manager Negotiation Communication Persuasion and influencing Working in a matrix environment 3 Contract terms V: Drafting skills Drafting special terms 4 Variations Contract and works variation orders Causes of variations Risk management Controls Prevention Negotiation with contractors 5 Claims Claims management processes Controls Risk mitigation Schedules of rates 6 Close-out Contract close-out and acceptance / completion HSE Final payments Performance evaluation Capturing the learning 7 Close Review Final assessment Next steps

Contract and commercial management for practitioners (In-House)
Delivered in Harpenden or UK Wide or OnlineFlexible Dates
Price on Enquiry

Telephone Training - Live On-Site and Remote Training Sessions

By Telephone Trainers Ltd

Our telephone training takes place in your normal working situation, using the actual telephones and software, and the programming software clients that trainees will use when fully trained. Our trainers will travel anywhere in the world to train you face to face, or if you prefer, we can offer our whole training catalogue remotely using Teams or Zoom. On-site and live remote telecoms training sessions have a general reputation as most effective for trainees to continue to efficiently carry out their telecoms usage, programming and own in-house training of future new employees. On-site training involves employees training at their place of work while they are doing their actual job, or in pre-organised classroom training sessions, based around hands-on interaction, trainer Q&A and all carried out using your own site telephone system. Our telephone trainers also offer consultations on your new or current telephone systems: looking into how you currently use your system, making suggestions on how programming could be tweaked and changed to improve your current usage, how to improve on call handling methods, and informing you of additional products which may be available on your system that you may not be aware of. This could help improve the level of communication across your company and interactions with your customers. We believe telephone handset and voicemail training sessions are essential to the smooth and efficient running of your company, making sure your staff are aware of all the features and benefits that the telephone handsets can offer, and ensuring calls are dealt with quickly and effectively. System administration training is available to teach new administrators how to manage and control a variety of system features. This type of training is especially important when new administrators have little or no previous telecom knowledge or experience, but it is equally important at all levels to ensure the new system is utilised to its maximum capability. Administration days or Call Centre Software training days take one full day to complete. Full Day Example: 9:30 - 16:00 Day Structure  09:30 - 10:45 Handset & VM session for up to 8 people 10:45 - 12:00 Handset & VM session for up to 8 people 12:00 - 12:45 Lunch  12:45 - 14:00 Handset & VM session for up to 8 people 14:00 - 15:15 Handset & VM session for up to 8 people 15:15 - 16:30 Handset & VM session for up to 8 people Half Day Example: 9:30 - 13:00 Switchboard training takes half a day (3-4 hours for up to 3 people). If you want to train more than 3 people, you may need to extend the day to a full day, to ensure everyone gets to have hands-on training on the switchboard. Super Users and Train the Trainer Sessions Super User sessions can also be organised to show advanced system features in order to provide an ongoing training service to their colleagues, once the trainers have left the site.

Telephone Training - Live On-Site and Remote Training Sessions
Delivered in Milton Keynes + 1 more or UK Wide or OnlineFlexible Dates
Price on Enquiry
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RW Consulting Solutions Ltd/ Controlled Events

rw consulting solutions ltd/ controlled events

Buckinghamshire

Please read the terms and conditions of this agreement (the “Agreement” or “Terms” or “Terms of Service”) before logging into ECR Manager, Accreditation software or other systems provided by RW Consulting Solutions Limited (trading as Controlled Events). By completing the registration process, accessing the Service, using the Site or adding a log entry, you agree that you have read and understood these terms and conditions of this Agreement and you agree to be bound by them. We may periodically update these terms and conditions. Your continued use of this site will constitute your acceptance of any new or amended terms and conditions. 1. DEFINITIONS “Account” means access to the Service. “Agreement” means these customer Terms of Service and all materials referenced or linked. “Data” means all information that Customer adds or views on the log. “Documentation” means online user guides, documentation and help and training materials published by Controlled Events or accessible through the Service, as may be updated by Controlled Events from time to time. “Service” means our cloud-based application you have subscribed to and developed, operated and maintained by us. “Site” means www.controlledevents.com/log – known as ECR Manager “Third-Party Sites” means third-party websites linked from within the Service. “Users” means your employees, representatives, consultants, contractors or agents who are authorized to use the Service for your benefit and have unique user identifications and passwords for the Service. “You”, “your” or “Customer” means the person or entity using the Service and identified in the applicable registration process, billing statement, online subscription process or Order Form as the customer. 2. WHO WE ARE 2.1. www.controlledevents.com/log and the Controlled Events Service are provided by RW Consulting Solutions Limited (RWCS), a registered private limited company in England and Wales, which has its registered office at New Burlington House, 1075 Finchley Road, London NW11 0PU with Company Registration Number: 7493058 (collectively, “we”, “us”, “Controlled Events”). 3. DESCRIPTION OF THE SERVICE 3.1. The Service gathers and transfers log data to a cloud based system which is provided by a User of the Service. Customer who successfully subscribes will be given an Account to have its Data relating to an event, exercise or incident visualized, analyzed and stored. 3.2. Details of the Client’s service level (one off, retained, 24/7) and associated charges are provided at the point of purchase; any additional terms or conditions contained on those pages are incorporated into this Agreement by reference. 3.3. Additional functionality and services may be offered or provided by us from time to time and these will be described on the Site. 4. STORAGE SPACE AND USAGE LIMITS 4.1. Customer can upload a certain volume of log and document data, dependent on the Service level selected, which is referred to as the “Usage Limit.” Project admins can manage their Account by archiving logs no longer needed. 4.2. An email alert or alternative notification by Controlled Events will be provided when Customer is near or over its Usage Limit. 5. OUR CLOUD-BASED SOLUTION 5.1. Controlled Events will maintain commercially appropriate administrative, physical, and technical safeguards to protect Data. Controlled Events hosts and stores data on Amazon Web Services’ cloud platform and on other cloud platforms as necessary. The level of security provided in Amazon’s cloud platform is described in more detail on http://aws.amazon.com/security/. Our Data Protection and Cyber Security Manual is available upon request. 5.2. Controlled Events provides you with the option to encrypt the transmission of your Data. You acknowledge that it is your responsibility to encrypt the transmission of your Data should you wish to protect it. In the event you decide to transmit your Data unencrypted to the Service, You assume all related risks for doing so. Controlled Events will not be liable for any liabilities arising from your transmission of Data over the Internet or other network. 6. REGISTRATION 6.1. Upon registering for the Service, Users will have a username, password and email address associated with their account for password resets, which is Customer’s and its Users’ responsibility to keep secure and may not be shared with any other party. Customer agrees to immediately notify Controlled Events of any unauthorized use or any other breach of security or breach of this Agreement of which the Customer becomes aware. Controlled Events will not be liable for any loss or damage resulting from Customer’s failure to maintain proper security of its account or for unauthorized access to the Service. 7. CHARGES AND PAYMENT 7.1. Fees. The Service is made available to Customer at the price indicated in the accepted quotation. Fees are non-cancellable and non-refundable during the Term. Controlled Events reserves the right to change its price list and to institute new charges at any time, upon notice to You, which may be sent by email or posted on the Site. Your use of the Services following such notification constitutes your acceptance of any new or increased charges. Additional Charges may apply for additional services requested by Customer such as supporting data analysis of logs and usage or the transfer of data after closing the Account. Customer will be notified of services requiring additional Charges which have not been previously agreed upon before any such additional Charge will be applied. 7.2. Payment for Subscriptions is required to be paid in full at the beginning of each billing period by BACS transfer. If Controlled Events extends credit to Customer, all Charges must be paid within 30 days of issue of invoice. Payment of Charges for metered billing is required at the end of each month by credit or debit card and is based on the volume of Data uploaded and stored during the month. 7.3. In addition to the Charges, Customer must pay to Controlled Events, or to the relevant taxing authority, as appropriate, all applicable sales, use, goods and services, value added or other taxes payable under this Agreement (other than taxes levied or imposed on our income). In all cases, the amounts due under this Agreement will be paid by Customer to us in full without any right of set-off or deduction. 8. TRIAL ACCOUNTS 8.1. Customers who are provided with a free or trial Controlled Events Account or who are otherwise provided with any other promotional Controlled Events Service(s) for which they have not paid a Charge acknowledge and agree that such services are provided “as is” and so, to the fullest extent permitted by law, those services are provided without any warranties or representations whatsoever and the Customer agrees to avail of such services entirely at its own risk. 9. TERM AND TERMINATION 9.1. The subscription term shall begin on the effective date of your subscription and expire at the end of the period selected during the subscription process (“Subscription Term”). 9.2 The Subscription and Agreement will automatically renew at the published rates on a monthly, annual or otherwise mutually agreed upon period of time, unless one party notifies the other party in writing of its intent not to renew at least thirty (30) days in advance of the expiration of the Subscription Term. 9.3 Customer may terminate the Service at any time, however, fees are non-refundable except in the event of Controlled Events’ incured material breach as set forth below. 9.4. Either party may terminate this Agreement at any time, effective immediately, upon written notice to the other party, if such other party: (i) breaches any of its material obligations hereunder and fails to cure such breach within thirty (30) days of written notice thereof; (ii) becomes insolvent or has a receiver, administrator, liquidator or examiner appointed over all or part of its assets or (iii) becomes the subject of a resolution, petition or order for winding up or bankruptcy. We may terminate this Agreement if, at any time, we cease providing the Service. 9.5. On termination or expiry of this Agreement for any reason, Customer will remain liable to Controlled Events for any outstanding Charges owed, Customer’s rights under this Agreement will immediately terminate, You will lose all access to the Service, including access to Your account and to Your content, and We will delete Your content and the data stored in or as part of Your account. 9.6. Without limitation of the foregoing, we may suspend or terminate the Service without notice if Customer shall fail to pay any amounts when due, if the Services are used for other purposes including but not limited to tampering, hacking, modifying or otherwise corrupting the security or functionality of Controlled Events Services, if the Services are used in a manner contrary to the law or the terms of this Agreement or if Controlled Events experiences unexpected technical or security issues. 9.7. Customer shall provide notice of termination of the Service to Controlled Events at support@controlledevent.com 10. ACCEPTABLE USAGE POLICY 10.1. The Controlled Events Acceptable Usage Policy prohibits the processing of data which are deemed by us in our sole discretion as being inappropriate or unlawful. We aim to ensure that we are not associated with any website content (including linked content) which is illegal, fraudulent, offensive, embarrassing, sexually explicit, obscene, threatening, defamatory or otherwise inappropriate. We prohibit the processing of data using the Service where the processing would breach the laws or rights of third parties and the Customer represents, warrants and undertakes to us that no such transactions will be processed via the Services. 10.2. Customer agrees not to use the Site or the Service or cause or permit the Site or the Service to be used: 10.2.1. so as to jeopardize or prejudice the operation, quality or integrity of the Site, the Service or the operation, quality or integrity of any telecommunications network; 10.2.2. for any commercial purpose including screen shots and copying feature information from the log, nor to go against the spirit of the log platform by sharing data outside of the agreed user base for the project; 10.2.3. to harvest or otherwise collect information about others, including e-mail addresses, without their consent; 10.2.4. to distribute, download, upload or transmit any material that contains viruses, trojan horses, worms, time bombs, cancelbots, or any other harmful or deleterious programs; 10.2.5. contrary to the terms and conditions of any Internet Service Provider whose services you may use. 11. SERVICE AVAILABILITY AND CUSTOMER SUPPORT 11.1. The Service is available 24 hours a day, 7 days a week, except for: (a) planned downtime (of which Controlled Events shall endeavor to give at least 8 hours’ notice and which Controlled Events shall schedule to the extent practicable outside of any event or user peak times), or (b) any unavailability caused by circumstances beyond Controlled Events’ reasonable control, including without limitation, Internet and telecommunications service provider failures or delays, failures of independent service providers, or denial of service attacks. Customer support is provided through the online and email channels: support@controlledevents.com and 020 3286 6392 12. DISCLAIMERS; LIMITATION OF LIABILITY 12.1. The service including any software included in or provided as part of the software is provided on an “as is” and “as available” basis, and Controlled Events expressly disclaims any warranties and conditions of any kind, whether express or implied, including but not limited to the warranties of merchantability, fitness for a particular purpose, title, accuracy, or non-infringement. without limiting the foregoing, Controlled Events does not warrant that the service will meet your specific requirements, that the service will be uninterrupted, timely, secure, or error-free, that the results that may be obtained from the use of the service will be complete, accurate, or reliable, that the quality of any products, services, information, or other material purchased or obtained by you through the service will meet your expectations, or that any errors in the service will be corrected. 12.2. Although this site is accessible worldwide, not all products or services discussed or referenced herein are available to all persons or in all geographic locations. we reserve the right to limit, in our sole discretion, the provision and quantity of any product or service to any person or geographic area it so desires. any offer for any product or service made in or through this site is void where prohibited. 12.3 Because it is not possible to guarantee data security, you acknowledge unauthorized access to your data may occur and you agree in such event that any loss you may suffer is subject to the limitation of liability provisions of this agreement. under no circumstances will Controlled Events be liable in any way for any data, including, but not limited to, any errors or omissions in any data, or any loss or damage of any kind incurred in connection with use of or exposure to any data posted, emailed, accessed, transmitted, or otherwise made available via the service. 12.4. Notwithstanding anything to the contrary contained herein, Controlled Events’ liability to customer for any direct damages, losses, expenses and causes of action (whether in contract or tort) arising from or relating to the service (for any cause whatsoever and regardless of the form of the action) will at all times be limited to the amount you paid Controlled Events in the three (3) months immediately preceding the incident giving rise to the claim. 12.5. You expressly understand and agree that Controlled Events (including its affiliates, subsidiaries, officers, directors, employees, agents, partners, and licensors) shall not be liable for any indirect, incidental, special, consequential or exemplary damages, including but not limited to damages for loss of profits, goodwill, use, data or other intangible losses (even if Controlled Events has been advised of the possibility of such damages. 13. DATA SECURITY 13.1. If Customer processes personal data using the Service, Customer shall comply with its obligations as a data controller and data processor under all applicable laws. 13.2. Customer is solely responsible for the lawful collection, delivery, obtaining of consents and use of all Data. All personal data and log data that we collect from you will be processed in accordance with Controlled Events’ Privacy Policy. You should review our Privacy Policy, which is incorporated into this Agreement by this reference and made a part hereof. Click here to read our Privacy Policy. 13.3. We do not have any obligation to review or scan any Customer data for any purpose, including without limitation for measuring quality, filtering content, or detecting the presence of malware. 14. INTELLECTUAL PROPERTY 14.1. Customers own their own log data. 14.2. Subject to this Agreement, Controlled Events grants Customer a non-exclusive, revocable, non-transferable, limited right to access and use the Service and the material displayed thereon. However, no right, title, or interest in any such materials will be granted or transferred to you as a result of any permitted use of such materials. 14.3. Customer hereby grants Controlled Events a worldwide, irrevocable, perpetual, non-exclusive, transferable, royalty-free license: (a) to process and use their data for the purposes of delivering the Service to Customer; (b) to access the client’s project internally within Controlled Events for the purposes of improving, developing and marketing the Service; and (c) to disclose anonymized and/or aggregated versions of log data to third parties in connection with the development, improvement and marketing of the Service, provided that such anonymized or aggregated log data shall not identify Customer. This license continues after the termination of this Agreement. Controlled Events’ rights under the license in this Section may be exercised by Controlled Events’ officers and employees and by contractors engaged to provide services to Controlled Events. 14.4. All materials incorporated in or accessible through the Site or the Service, including, without limitation, text, photographs, images, graphics, illustrations, trademarks, service marks, logos, button icons, audio clips, video clips, software, and other content, and the compilation, collection, arrangement, and assembly thereof (including the look and feel of the Site and the Service), are protected by applicable national and international trademark and copyright laws, and are owned, controlled or licensed by Controlled Events, or by the original creators of such materials or their permitted licensors. Such materials may be used only for viewing the Site in the ordinary course or as a resource for purchasing the products offered through the Site. Any other use of such materials, including any copying, reproduction, modification, sale, distribution, extraction, re-utilization, transmission, republication, downloading, display, posting, performance, or other exploitation thereof by any means or medium without the prior written permission of the copyright owner is strictly prohibited. 14.5. Where any software is supplied by us for use by Customer on its computer(s), Controlled Events grants Customer a limited, personal, non-exclusive, non-transferable license to install and use the software for use solely for the purpose of enabling you to use the Service in the manner permitted by this Agreement and for no other purpose whatsoever. Customer may not copy, modify, distribute, sell, or lease any part of the Services or any software supplied in connection with the Services, nor may Customer reverse engineer or attempt to extract the source code of that software, unless laws prohibit those restrictions or you have our written permission. To the extent that the Customer is provided with access to open source software in the course of receiving or using the Service, Customer shall be responsible for complying with the open source license associated with that open source software. 14.6. Except as expressly set forth herein, Controlled Events alone (and its licensors, where applicable) will retain all intellectual property rights relating to the Service or the Software or any suggestions, ideas, enhancement requests, feedback, recommendations or other information provided by you or any other party relating to the Service and/or the Software, which are hereby assigned by You. Customer will not copy, distribute, reproduce or use any of the foregoing except as expressly permitted under this Agreement. 15. CONFIDENTIALITY 15.1. Each party (the “Receiving Party”) understands that the other party (the “Disclosing Party”) has disclosed or may disclose information relating to the Disclosing Party’s technology or business (hereinafter referred to as “Proprietary Information” of the Disclosing Party). The Receiving Party agrees: (i) not to divulge to any third person (except as set forth below) any such Proprietary Information, (ii) to give access to such Proprietary Information solely to those employees and third parties with a need to have access thereto for purposes of this Agreement, and (iii) to take the same security precautions to protect against disclosure or unauthorized use of such Proprietary Information that the party takes with its own proprietary information, but in no event will a party apply less than reasonable precautions to protect such Proprietary Information. 15.2. The Disclosing Party agrees that the foregoing will not apply with respect to any information that the Receiving Party can document (a) is or becomes generally available to the public without any action by, or involvement of, the Receiving Party, or (b) was in its possession or known by it prior to receipt from the Disclosing Party, or (c) was rightfully disclosed to it without restriction by a third party, or (d) was independently developed without use of any Proprietary Information of the Disclosing Party. Nothing in this Agreement will prevent the Receiving Party from disclosing the Proprietary Information pursuant to any judicial or governmental order, provided that the Receiving Party gives the Disclosing Party reasonable prior notice of such disclosure to contest such order. Customer acknowledges that Controlled Events does not wish to receive any Proprietary Information from Customer that is not necessary for Controlled Events to perform its obligations under this Agreement, and, unless the parties specifically agree otherwise, Controlled Events may reasonably presume that any unrelated information received from Customer is not confidential or Proprietary Information. Both Parties will have the right to disclose the existence but not the terms and conditions of this Agreement, unless such disclosure is approved in writing by both Parties prior to such disclosure, or is included in a filing required to be made by a Party with a governmental authority (provided such party will use reasonable efforts to obtain confidential treatment or a protective order) or is made on a confidential basis as reasonably necessary to potential investors or acquirers. 16. INDEMNIFICATION 16.1. Customer shall defend, indemnify, and hold harmless Controlled Events and each of its, and its affiliates, employees, contractors, directors, suppliers and representatives, from and against any liabilities, losses, claims, and expenses, including reasonable attorneys’ fees, arising from or related to your Data, or Customer’s actions in connection with any unauthorised use of the Service, including any claim that such actions violate any applicable law or third party right. 16.2. Controlled Events will notify Customer in writing thirty (30) days of becoming aware of any such claim; give you sole control of the defence or settlement of such a claim; and provide you, at your expense, with any and all information and assistance reasonably requested by you to handle the defence or settlement of the claim. Customer shall not accept any settlement that (i) imposes an obligation on us; (ii) requires us to make an admission; or (iii) imposes liability not covered by these indemnifications or places restrictions on us without prior written consent. 17. CONTENT RESPONSIBILITY 17.1 You are solely responsible for a) Your content and Data (meaning Content You post or otherwise submit to the Site or Service), b) the accuracy, quality, and legality of Your content and of Your submissions, c) the means by which You acquired Your content, including ensuring that Your content and Your submissions do not infringe upon or violate the rights of any person, d) claims relating to Your content and Your submissions, and e) responding to any person claiming Your content and/or Your submissions violate such persons rights, including notices pursuant to the Data Protection Act and General Data Protection Regulations. 18. GENERAL 18.1. The headings to the clauses in this Agreement are for reference only and shall not affect the interpretation of this Agreement. 18.2. The waiver or failure of either party to exercise any right provided for herein shall not be deemed a waiver of any further right hereunder. 18.3. This Agreement shall not constitute any party, the legal representative, partner or agent of the other parties or any of them nor shall any party or any successor of any party have the right or authority to assume, create or incur any liability or obligation of any kind express or implied against or in the name of or on behalf of any other party. The parties hereto enter this Agreement as principals for and on their own behalf. 18.4. This Agreement or the benefit hereof may not be assigned by Customer in whole or in part without the prior written consent of Controlled Events. Customer may not re-sell or make available the Services to any third parties. Controlled Events may assign this Agreement to any purchaser of, or successor in interest to, the Controlled Events business. 18.5 Except for failure to make payments when due, neither party shall be liable to the other by reason of any failure in performance of this Agreement by either party if the failure arises out of any cause beyond the reasonable control of that party, including, but not limited to, the unavailability or faulty performance of communication networks or energy sources, any act of God, any act or omission of governmental or other competent authority, fires, strikes, industrial dispute, riots, war, inability to obtain materials, embargo, refusal of license, theft, destruction, denial of service (DoS) attacks, unauthorized access to computer systems or records, programs, equipment, data, or services. 18.6. You grant us the right to add your name and company logo to our customer list and website. 18.7. This Agreement represents the entirety of the understanding of the parties concerning the subject matter hereof and overrides and supersedes all prior promises, representations, undertakings, understandings, arrangements, agreements, side letters or heads of agreement concerning the same which are hereby revoked by mutual consent of the parties. The Customer is not relying on any warranties or representations which are not expressly set out in this Agreement. 18.8. Questions about the Terms of Service should be sent to support@controlledevent.com. 18.9. Survival. The following sections shall survive the expiration or termination of this Agreement: Definitions, Fees and Payments, Intellectual Property, Confidentiality, Indemnification, Disclaimers, Limitations of Liability, Termination and General.