4167 Administration courses

Duration 5 Days 30 CPD hours This course is intended for This course is for experienced information technology (IT) professionals, typically described as Enterprise Desktop Administrators (EDAs). These EDAs deploy, manage, and maintain PCs, devices, and applications across medium, large, and enterprise organizations. A significant portion of this audience uses, or intends to use, the latest release of Configuration Manager to manage and deploy PCs, devices, and applications. Overview After completing this course, students will be able to: •Analyze data by using queries and reports. •Prepare a management infrastructure, including configuring boundaries, boundary groups, and resource discovery, and integrating mobile-device management with Microsoft Exchange Server. •Deploy and manage the Configuration Manager client. •Configure, manage, and monitor hardware and software inventory, and use Asset Intelligence and software metering. •Identify and configure the most appropriate method to distribute and manage content used for deployments. •Distribute, deploy, and monitor applications for managed users and systems. •Maintain software updates for PCs that Configuration Manager manages. •Implement Endpoint Protection for managed PCs. •Manage configuration items, baselines, and profiles to assess and configure compliance settings and data access for users and devices. •Configure an operating-system deployment strategy by using Configuration Manager. •Manage and maintain a Configuration Manager site. In this course, students will learn day-to-day management tasks, including how to manage applications, client health, hardware and software inventory, operating system deployment, and software updates by using Configuration Manager. You also will learn how to optimize System Center Endpoint Protection, manage compliance, and create management queries and reports. Managing computers and mobile devices in the enterprise Overview of systems management by using enterprise management solutions Overview of the Configuration Manager architecture Overview of the Configuration Manager administrative tools Tools for monitoring and troubleshooting a Configuration Manager site Lab : Exploring the Configuration Manager tools Analyzing data using queries, reports, and CMPivot Introduction to queries Configuring SQL Server Reporting Services Analyzing the real-time state of a device by using CMPivot Lab : Creating and running queries Lab : Configuring SSRS Lab : Analyzing the real-time state of a device by using CMPivot Preparing the Configuration Manager management infrastructure Configuring site boundaries and boundary groups Configuring resource discovery Organizing resources using device and user collections Lab : Configuring boundaries and resource discovery Lab: Configuring user and device collections Deploying and managing the Configuration Manager client Overview of the Configuration Manager client Deploying the Configuration Manager client Configuring and monitoring client status Managing client settings and performing management operations Lab : Deploying the Microsoft System Center Configuration Manager client software Lab: Configuring and monitoring client status Lab : Managing client settings Managing inventory for PCs and applications Overview of inventory collection Configuring hardware and software inventory Managing inventory collection Configuring software metering Configuring and managing Asset Intelligence Lab : Configuring and managing inventory collection Lab : Configuring software metering Lab : Configuring and managing Asset Intelligence Distributing and managing content used for deployments Preparing the infrastructure for content management Distributing and managing content on distribution points Lab : Distributing and managing content for deployments Deploying and managing applications Overview of application management Creating applications Deploying applications Managing applications Deploying virtual applications by using System Center Configuration Manager (Optional) Deploying and managing Windows Store apps Lab : Creating and deploying applications Lab : Managing application supersedence and removal Lab : Deploying virtual applications by using Configuration Manager (Optional) Lab : Using Configuration Manager to deploy Windows Store apps Maintaining software updates for managed PCs The software updates process Preparing a Configuration Manager site for software updates Managing software updates Configuring automatic deployment rules Monitoring and troubleshooting software updates Enabling third-party updates Lab : Configuring the site for software updates Lab : Deploying and managing software updates Implementing Endpoint Protection for managed PCs Overview of Endpoint Protection in Configuration Manager Configuring, deploying, and monitoring Endpoint Protection policies Configuring and deploying advanced threat policies Lab : Implementing Microsoft System Center Endpoint Protection Lab : Implementing advanced threat policies Managing compliance and secure data access Overview of Compliance Settings Configuring compliance settings Viewing compliance results Managing resource and data access Lab : Managing compliance settings Managing operating system deployment An overview of operating system deployment Preparing a site for operating system deployment Deploying an operating system Managing Windows as a service Lab : Preparing the site for operating -system deployment Lab : Deploying operating -system images for bare-metal installations Managing and maintaining a Configuration Manager site Configuring role-based administration Configuring Remote Tools Overview of Configuration Manager site maintenance Backing up and recovering a Configuration Manager site Lab : Configuring role-based administration Lab : Configuring Remote Tools Lab : Maintaining a Configuration Manager site Additional course details: Nexus Humans 20703-1 Administering System Center Configuration Manager training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the 20703-1 Administering System Center Configuration Manager course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

24 Hours Left! Don't Let the Winter Deals Slip Away - Enrol Now! Building surveyors are essential to the housing market and commercial enterprises, and they will always be in demand anywhere there is a building project. We can train you in all elements of auditing, health and safety, and property legislation in the United Kingdom. With the help of this Building Surveying course, you'll be on your path to a rewarding and profitable future. This Diploma in Building Surveying Practice at QLS Level 5 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 150 CPD points) to make your skill development & career progression more accessible than ever! Key Topics to be Covered by Building Surveying Course: Identify the fundamental concepts of UK construction laws and regulations. Gain knowledge about construction contracting and procurement. Consider conducting BIM (Building Information Modeling) Learn how contemporary technology has changed the way people conduct surveys. Study how to assess both modern and old structures. Acquire the ability to check a property's foundations and walls. Study "Building Pathology." Being able to write good reports and make excellent suggestions. The Building Surveying course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the Building Surveying course, an instant e-certificate will be exhibited in your profile that you can order as proof of your skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this course. This Building Surveying training can help you to accomplish your ambitions and prepare you for a meaningful career. So, enrol on this Building Surveying course today and gear up for excellence! Why Prefer this Building Surveying Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme and another certificate accredited by CPDQS after completing the Building Surveying course. Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and Engaging Content. Free Assessments 24/7 Tutor Support. Take a step toward a brighter future! *** Course Curriculum *** Here is the curriculum breakdown of this Building Surveying Training: Module 01: An Introduction Module 02: Building Law Principles Module 03: Building Procurement and Contract Administration Module 04: Building Information Modelling Module 05: Building Technology Module 06: The Procedure of Building Survey and Surveys of Historic Buildings Module 07: Beginning of the Survey - Foundation and In-depth Survey in Walls Module 08: Ground Level Investigation: Floors and Investigation Above the Ground: Roofs and Chimneys Module 09: Inspection of Joinery and Woodwork Module 10: Finishes and Surfaces of the Building Module 11: Services Inspection Module 12: Building Pathology Module 13: Building Adaption Module 14: Understanding Work Breakdown Structure Module 15: Report Writing Module 16: Legal Aspects Assessment Process After completing an online course module, you will be given immediate access to a specially designed MCQ test. The results will be immediately analysed, and the score will be shown for your review. The passing score for each test will be set at 60%. After passing the Diploma in Building Surveying Practice at QLS Level 5 exam, you will be able to request a certificate at an additional cost that has been endorsed by the Quality Licence Scheme. CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this Building Surveying course. This course is open to everybody. Career path This Building Surveying programme will prepare you for the following jobs: Building Surveyor Chartered Building Surveyor Apprentice Building Surveyor Assistant Quantity Surveyor Project Surveyor Depending on your position, you may receive anything between 30,000 GBP to 50,000 GBP per year in the UK. Certificates Certificate Accredited by CPDQS Digital certificate - £10 Diploma in Building Surveying Practice at QLS Level 5 Hard copy certificate - £119 Show off Your New Skills with a Certificate of Completion After successfully completing the Diploma in Building Surveying Practice at QLS Level 5, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 119 GBP inside the UK 129 GBP (including postal fees) for International Delivery Certificate Accredited by CPDQS Upon finishing the Building Surveying course, you need to order to receive aCertificate Accredited by CPDQSthat is accepted all over the UK and also internationally. The pricing schemes are: 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (International Delivery)

Description: Call center agent is a person that represents the company through handling incoming and outgoing calls. Depending on the business they are in, it is possible for them to handle account inquiries, customer complaints or support issues. As call center agents are considered as representatives of a company, they must be trained to make sure they are representing the company well. Learn the necessary skills through this advanced call center course we are providing and become a professional call center agent. Who is the course for? Call center agents or customer service representatives who need to acquire skills for their profession. People who are interested in call center customer service training. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Advanced Call Center Training course is a useful qualification to possess, and would be beneficial for the following careers: Administration Assistant Call Center Agents Customer Service Representative Online Assistant Telephone Assistant. Call Centre and Customer Service Basics Module One - Getting Started 00:15:00 Module Two - The Basics (I) 00:30:00 Module Three - The Basics (II) 00:30:00 Module Four - Phone Etiquette 01:00:00 Module Five - Tools 01:00:00 Module Six - Speaking Like a Star 00:30:00 Module Seven - Types of Questions 01:00:00 Module Eight - Bench marking 00:30:00 Module Nine - Goal Setting 00:30:00 Module Ten - Key Steps 01:00:00 Module Eleven - Closing 01:00:00 Module Twelve - Wrapping Up 00:30:00 Call Centre & Customer Service Training Course- Activities 00:00:00 Telephone Etiquette Module One - Getting Started 00:30:00 Module Two - Aspects of Phone Etiquette 01:00:00 Module Three - Using Proper Phone Language 01:00:00 Module Four - Eliminate Phone Distractions 01:00:00 Module Five - Inbound Calls 01:00:00 Module Six - Outbound Calls 01:00:00 Module Seven - Handling Rude or Angry Callers 01:00:00 Module Eight - Handling Interoffice Calls 01:00:00 Module Nine - Handling Voicemail Messages 01:00:00 Module Ten - Methods of Training Employees 01:00:00 Module Eleven - Correcting Poor Telephone Etiquette 01:00:00 Module Twelve - Wrapping Up 00:30:00 Mock Exam Mock Exam- Advanced Call Centre Skills Training 00:30:00 Final Exam Final Exam- Advanced Call Centre Skills Training 00:30:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Enhance your healthcare communication skills with our Medical Terminology and Abbreviation Course. Covering essential vocabulary, acronyms, and body systems, this course is perfect for aspiring professionals and current workers seeking to improve their understanding and application of medical language. Complete the course at your own pace and receive a certificate of achievement.

Level 3, 4 & 5 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 10 CPD Courses | Lifetime Access

Boost Your Career with Apex Learning and Get Noticed By Recruiters! Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now!

Foundation level course available to medical professionals only, covering administration of Botulinum Toxin and Dermal Fillers

Description Microsoft Access 2010 is the world's premier database software. This course is designed for both beginners as well as for individuals who are looking into enhancing their skills and learn advanced techniques of Microsoft Access 2010. Explore and learn about various features of Access 2010. Learn about the database tool and how can you benefit from it. Gain the right information to use Access as professionals.In this course you will learn the necessary skills, knowledge and information of Microsoft Access. Who is this course for? This course is designed for individuals who are willing to learn about Access from scratch or enhance their current knowledge and learn about the advanced technique. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: Administrative Assistant. Accountant. PA. Administration. Office Manager. Secretary. Administrator Business Developer. IT Technician. Web Developer. Microsoft Access 2010 for Beginners Module One - Getting Started 00:30:00 Module Two - Getting Started With Access 01:00:00 Module Three - Using the Access Interface 01:00:00 Module Four - Working with Database Objects 01:00:00 Module Five - Creating Tables 01:00:00 Module Six - Working with Tables 01:00:00 Module Seven - Creating Forms 01:00:00 Module Eight - Working with Forms 01:00:00 Module Nine - Creating Reports 01:00:00 Module Ten - Creating Queries 01:00:00 Module Eleven - Managing Your Database 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities - Microsoft Access 2010 for Beginners 00:00:00 Microsoft Access Word 2010 Intermediate Level Module One - Getting Started 00:30:00 Module Two - Working with the Access Environment 01:00:00 Module Three - Working with Access Options (I) 01:00:00 Module Four - Working with Access Options (II) 01:00:00 Module Five - Working with Tables 01:00:00 Module Six - Importing Table Data 01:00:00 Module Seven - Working with Queries (I) 01:00:00 Module Eight - Working with Queries (II) 01:00:00 Module Nine - Working with Forms 01:00:00 Module Ten - Using Reports 01:00:00 Module Eleven - Using Macros and Code 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities - Microsoft Access 2010 for Intermediate Level 00:00:00 Microsoft Access 2010 Advanced Level Module One - Getting Started 00:30:00 Module Two - Advanced Table Tasks 01:00:00 Module Three - Advanced Form Tasks 01:00:00 Module Four - Advanced Reporting Tasks 01:00:00 Module Five - Understanding Relationships 01:00:00 Module Six - Advanced Query Tasks 01:00:00 Module Seven - Working with SQL 01:00:00 Module Eight - Linking Data 01:00:00 Module Nine - Importing Data 01:00:00 Module Ten - Exporting Data 01:00:00 Module Eleven - Advanced Database Tools 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities - Microsoft Access 2010 Advanced Level 00:00:00 Mock Exam Mock Exam- Microsoft Access 2010 - Beginners, Intermediate, Advanced 00:30:00 Final Exam Final Exam- Microsoft Access 2010 - Beginners, Intermediate, Advanced 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: Do you want to learn the most updated and latest trend on how to market your business?In this diploma course, you will be able to know the importance of social media marketing and why it is considered as one of the most effective marketing strategies. You will also learn how effectively you can market on social media by learning the required skills. This course has been designed to teach you the best strategies of social media marketing including effective planning, execution, glitches, managing, techniques etc. In today's existing modern technology and innovation, organisations require capable social media marketing techniques. In this course, you'll make sense of how to match markets to social procedures to advantageously build up your business. You'll use web based systems administration contraptions and stages to the arrangement, supervise, and overhaul social fights to propel advancement and position your picture in the overall electronic business focus. You'll make concentrated on the substance to begin a talk with various social gatherings. Who is the course for? Employees of the business industry and other businessmen who want to learn how to become profitable through Social Marketing. People who have an interest in Digital Social Marketing and how to effectively communicate and try promotion to their potential clients. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Diploma in Social Media Marketing will be very beneficial and helpful, especially to the following careers: Businessman Digital Manager Marketing and Promotions Specialists Marketing Managers Product Creators Sales Managers Sales and Promotions Specialists Social Media Managers Top Executives And Many More! Social Media Marketing Introduction 00:30:00 Understanding the Value of Social Media Buzz and What It Can Do For Your Business 01:00:00 Developing a Winning Social Media Marketing Plan 01:00:00 Setup and Manage a Facebook Page That Works 01:00:00 Tweet Your Way to Online Prominence 01:00:00 Build Your Network with LinkedIn 01:00:00 Captivate Your Audience with YouTube 01:00:00 Conclusion 00:15:00 Facebook Marketing Basics Introduction to Facebook 00:15:00 Why You Should Care 00:15:00 Setting up a Facebook Page 00:30:00 How to Get More Likes for Your Facebook Page 00:30:00 Facebook Advertising 00:30:00 How Much Does Facebook Advertising Cost? 00:30:00 Marketing on Facebook 01:00:00 Create a Content Calendar 00:15:00 Understanding Edge Rank & the Art of Engagement 00:15:00 Twitter Marketing TWITTER FOR BUSINESS 00:15:00 TOP TWITTER TIPS 00:15:00 TWITTER IS 00:15:00 BUSINESS TERMS 00:15:00 WHY USE TWITTER FOR MARKETING 00:15:00 TWITTER MARKETING BASICS 01:00:00 TWITTER METRICS 00:30:00 YOUR BIO 00:15:00 WHEN TO TWEET 00:15:00 BUILDING YOUR COMMUNITY 00:15:00 GENERATING LEADS 00:15:00 REAL-TIME TWITTER MARKETING 00:15:00 ENGAGEMENT 00:15:00 TWETIQUETTE (TWEETING ETIQUETTE) 00:15:00 Instagram Marketing What is Instagram? 00:15:00 Instagram for Business 00:15:00 Instagram & Community 00:15:00 Refer A Friend Refer A Friend 00:00:00 Mock Exam Mock Exam- Diploma in Social Media Marketing 00:20:00 Final Exam Final Exam- Diploma in Social Media Marketing 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Overview Every legal executive and busy solicitor needs an efficient Legal Secretary in their office, and you get the training and confidence to take that role. This comprehensive course is designed to give you the abilities and knowledge to work in a law firm, regardless of your current experience in this area. The Legal Secretaries Advanced Diploma course contains a range of modules that will rapidly teach you the skills needed to succeed in law office administration. You will learn how to produce, update, and distribute forms that will form the basis of contracts. Additionally, you will gain extensive knowledge of the UK Justice System. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Legal Secretaries Advanced Diploma. It is available to all students, of all academic backgrounds. Requirements Our Legal Secretaries Advanced Diploma is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 9 sections • 65 lectures • 14:00:00 total length •Introduction to Legal Secretary: 00:15:00 •Role of Legal Secretaries: 00:15:00 •General Duties and Day-to-Day Operations of a Legal Secretary: 00:30:00 •Record Keeping: 00:30:00 •Legal Writing Skills & Proofreading: 00:15:00 •Research Skills You Need to Know: 00:30:00 •Transcription, Editing & Correspondence to Judges: 00:30:00 •Legal System of UK: 00:15:00 •UK Court System: 00:30:00 •Meeting Management: 00:15:00 •The Role of a Minute-Taker: 00:15:00 •The Skills of a Minute-Taker: 00:30:00 •Meeting Agreements: 00:15:00 •Minute Styles: 00:30:00 •What Do I Record?: 00:30:00 •Techniques for Preparing Minutes: 00:30:00 •Taking Minutes in an Interactive Meeting: 00:15:00 •The Minute Book: 00:15:00 •What to include/what to ignore: 00:30:00 •Motions and Resolutions: 00:05:00 •Method of recording minutes: 00:30:00 •Reasons for Meeting: 00:30:00 •What is a decision?: 00:15:00 •Minute Taking tips: 00:30:00 •Working with Your Manager: 01:00:00 •Administrative Soft Skills: 01:00:00 •Effective Time Management: 01:00:00 •Tools of the Trade: 01:00:00 •Being an Effective Gatekeeper: 00:15:00 •Organizational Skills: 00:15:00 •Confidentiality Guidelines: 00:15:00 •Special Tasks: 00:15:00 •Introduction To Customer Service: 00:15:00 •The Power of Positive Thinking in Customer Service: 00:30:00 •Types of Difficult Customers and How to Help them: 01:00:00 •How to Deal with Difficult Customers: 00:30:00 •Aspects of Phone Etiquette: 01:00:00 •Using Proper Phone Language: 01:00:00 •Eliminate Phone Distractions: 01:00:00 •Inbound Calls: 01:00:00 •Outbound Calls: 01:00:00 •Handling Rude or Angry Callers: 01:00:00 •Handling Interoffice Calls: 01:00:00 •Methods of Training Employees: 01:00:00 •Correcting Poor Telephone Etiquette: 01:00:00 •Opening: 01:00:00 •Working with the Interface: 01:00:00 •Your First Document: 01:00:00 •Basic Editing Tasks: 01:00:00 •Basic Formatting Tasks: 01:00:00 •Formatting Paragraphs: 01:00:00 •Advanced Formatting Tasks: 01:00:00 •Working with Styles: 01:00:00 •Formatting the Page: 01:00:00 •Sharing Your Document: 01:00:00 •Introduction to Proofreading: 00:15:00 •What does a Proofreader do?: 00:15:00 •Proofreading: 00:15:00 •Proofreading Symbols: 00:15:00 •Proofreading on Paper & Screen: 00:15:00 •Strategies to Check for Specific Errors: 00:15:00 •Editing & Proofreading Strategies: 00:15:00 •Proofreading an Essay: 00:15:00 •Mock Exam - Legal Secretaries Advanced Diploma: 00:20:00 •Final Exam - Legal Secretaries Advanced Diploma: 00:20:00