4167 Administration courses

24 Hours Left! Don't Let Year-End Deals Slip Away - Enrol Now! Unlock exciting career opportunities in healthcare with our Clinical Governance Diploma. With a 30% increase in demand for clinical governance professionals in the UK over the past year, this comprehensive program equips you with the essential skills and knowledge. Join us today and step into a rewarding future in clinical governance! With a single payment, you will gain access to the Diploma in Clinical Governance course, including 10 premium courses, a QLS Endorsed Hardcopy certificate (for the title course) and 11 PDF certificates for Absolutely free. This Clinical Governance Bundle Package Includes: Main Course: Diploma in Clinical Governance at QLS Level 5 10 Premium Additional CPD Accredited Courses - Course 01: Public Health Course 02: Initial Training of Community Health Agents Course 03: Dignity & Safeguarding In Adult Health And Social Care Course 04: Health and Social Care Level 5 Diploma Course 05: Diploma In Mental Health Awareness - Level 3 Course 06: Diabetes Awareness (Type 1 and Type 2) Course 07: Phlebotomist Training Course 08: Infection Prevention and Immunisation Course 09: Personal Hygiene Course Course 10: Social Media in Healthcare The course materials for Clinical Governance are designed by experts. With this Clinical Governance bundle package, which enables you to monetize your expertise, success becomes much simpler. Master the abilities, equip yourself with the appropriate qualities, and explore your job options in Clinical Governance relevant industries. Learning Outcomes of Clinical Governance Course: Understand the foundational concepts behind clinical governance and its role in healthcare. Gain insights into the 7 Pillars of Clinical Governance and their interrelation. Recognise the importance and procedures of clinical audits in maintaining healthcare standards. Grasp the ethical considerations and legal aspects underpinning medical practices. Implement effective IT solutions within healthcare settings to enhance patient experience. Develop awareness of global health events and their implications, like the Covid-19 pandemic. Why Choose Our Clinical Governance Course? You will receive a completely FREE certificate from the Quality Licence Scheme Get a free student ID card with Clinical Governance Training Get instant access to this Clinical Governance course. Learn Clinical Governance from anywhere in the world The Clinical Governance is an entirely online, interactive lesson with voiceover audio Lifetime access to the Clinical Governance course materials The Clinical Governance comes with 24/7 tutor support So enrol now in this Clinical Governance Today to advance your career! Take a step toward a brighter future! with our QLS Endorsed Clinical Governance Bundle. Here is the curriculum breakdown of main QLS Course of this Clinical Governance bundle: Diploma in Clinical Governance at QLS Level 5 Introduction to Clinical Governance The 7 Pillars of Clinical Governance National Health Services Clinical Effectiveness: Part 1 Clinical Effectiveness: Part 2 Clinical Audit Confidentiality in a Medical Environment Information Technology in Health Care Legal aspects and Ethics Maintaining Workplace Safety Covid-19 Awareness Assessment Process? After completing an online module from Clinical Governance bundle, you will be given immediate access to a specially designed MCQ test. The results will be immediately analysed, & the score will be shown for your review. The passing score for each test will be set at 60%. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the Diploma in Clinical Governance at QLS Level 5 exams. CPD 255 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Clinical Governance bundle is perfect for highly motivated people who want to improve their technical skills and prepare for the career they want! Requirements No prior background or expertise is required for this Clinical Governance bundle. Career path Studying this bundle is intended to assist you in obtaining the job of your dreams, or even the long-awaited promotion. This course can lead you to the following career paths: Clinical Manager Healthcare Administration Specialist Healthcare Administrative Assistant Facility Operations Specialist Facility Project Manager Health Information Manager Front Desk Executive Certificates Diploma in Clinical Governance at QLS Level 5 Hard copy certificate - Included For Additional The Quality Licence Scheme Courses, You have to pay the price based on the Level of these Courses: Level 1 - £59 Level 2 - £79 Level 3 - £89 Level 4 - £99 Level 5 - £119 Level 6 - £129 Level 7 - £139 CPD Accredited Certificate 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (International delivery) CPD Accredited Certificate Digital certificate - £10 Upon passing the Bundle, you need to order to receive a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD.

Overview: ***Limited Time Offer*** ★★★ Enrolment Gift: Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £180 - Enrol Now! ★★★ Gain the skills and abilities of a Phlebotomy to understand the role and responsibilities pertaining to a phlebotomist. Learn about the challenges that come with this role, understand laboratory requisitions, how to prevent infections, perform a dermal puncture, and learn about bleeding time and platelet functions and risk management. This Phlebotomy course is comprehensive and will provide an overview of phlebotomy and then move on to the specifics of a range of areas that you need to be thorough and confident in when carrying out the tasks and duties of a phlebotomist. Along with this Phlebotomy bundle, you will get 10 premium courses, an original Hardcopy, 11 PDF Certificates (Main Course + Additional Courses) Student ID card as gifts. Courses included with this Phlebotomy Training Bundle: Course 01: Phlebotomy Diploma Course 02: Medication Administration Level 4 Course 03: Sterile Services Technician Training Level 4 Course 04: Infection Prevention Training Course 05: Community Practice Nurse Course 06: Nurse Prescribing Diploma Course 07: Human Anatomy and Physiology Course 08: Adult Nursing Diploma Course 09: First Aid Training Course 10: Personal Hygiene Course 11: Health Awareness and Social Care Training Key Features of the Phlebotomy Training Course: FREE Phlebotomy Training CPD-accredited certificate Get a free student ID card with Phlebotomy Training training (£10 applicable for international delivery) Lifetime access to the Phlebotomy Training course materials The Phlebotomy Training program comes with 24/7 tutor support Get instant access to this Phlebotomy Training course Learn Phlebotomy Training training from anywhere in the world The Phlebotomy Training training is affordable and simple to understand The Phlebotomy Training training is an entirely online So enrol now in this Phlebotomy Training Bundle to advance your career! Description: This Phlebotomy Training diploma offers learners the opportunity to acquire the skills that are highly valued in this field. With this Certification, graduates are better positioned to pursue career advancement and higher responsibilities within the Phlebotomy setting. The skills and knowledge gained from this Phlebotomy Training course will enable learners to make meaningful contributions to related fields, impacting their experiences and long-term development. ★★★ Course Curriculum of the Phlebotomy Training Bundle ★★★ Course 01: Phlebotomy Diploma Module 01: Introduction to Phlebotomy Module 02: Blood Circulation, Function, and Composition Module 03: Phlebotomy Equipment Module 04: Routine Venipuncture Module 05: Venipuncture Complications and Pre-Examination Variables Module 06: Dermal Puncture Module 07: Quality Assessment and Management in Phlebotomy Module 08: Special Blood Collection Procedure Module 09: Infection Control and Risk Management =========>>>>> And 10 More Courses <<<<<========= How will I get my Phlebotomy Training Certificate? After successfully completing the Phlebotomy course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £9.99*11 = £109) Hard Copy Certificate: Free (For The Title Course: Previously it was £14.99) So, enrol now in this Phlebotomy Training Bundle to advance your career! Who is this course for? This course is regularly updated to align with industry standards and practices, ensuring you receive the most relevant and up-to-date knowledge. Don't just take our word for it. This Phlebotomy Training course has received top reviews from our learners, who have praised its comprehensive content and ability to provide a solid foundation for a successful career in phlebotomy. Requirements No prior experience or specific qualifications are required to enrol in this Phlebotomy Training course. Career Path Phlebotomy Training - CPD Certified This Phlebotomy course will improve your eligibility for a number of jobs across the healthcare and medical industries such as: Phlebotomist: £22,000 - £26,000 per year Medical Laboratory Assistant: £16,000 - £20,000 per year Blood Donor Technician: £18,000 - £22,000 per year Clinical Research Assistant: £20,000 - £24,000 per year Healthcare Assistant: £17,000 - £22,000 per year Laboratory Technician: £18,000 - £24,000 per year Pathology Collector: £18,000 - £22,000 per year Certificates Digital certificate - Included Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Phlebotomy Training) absolutely Free! Other Hard Copy certificates are available for £14.99 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Embark on a transformative Python web development journey with this course and dive deep into creating a dynamic book rental system from scratch. Master Django's import-export capabilities, design elegant UI with Tailwind CSS, implement advanced features, and more. Elevate your skills and build real-world applications effortlessly!

Mental Health Counselling Online Mental Health Counselling is an advanced-level diploma course that analyzes and researches the responsibilities and duties of a professional psychiatrist. Do you have an interest in psychology and counselling? This course covers everything you need to know about this course and making a career out of it. Our expertly designed course is here to solve all of your problems at once. Students can confidently learn all the necessary skills to join the psychology & counselling industry. It is a demanding profession, with the average salary of a Psychologist in the UK around 55,000 GBP. This qualification enables you to pursue a rewarding career in a rapidly growing counselling and psychology sector. The Mental Health Counselling course was designed by expert instructors, industry-standard to guide you in the right direction and take a step on your career journey. This course is ideal for those who are new to this profession and who want to increase their skills and knowledge. It covers the fundamentals of psychotherapy, as well as how to conduct online sessions. Explore the increasingly important role of the professional counselor and psychiatric. Discover why qualified counselors and psychiatrists are in higher demand and start working toward a rewarding profession for life. This Mental Health Counselling course is an excellent medium if you want to improve your skills and understanding; it is one of the most popular courses. Courses are included in this Counselling Bundle Course Course 01: Diploma in Counselling and Psychology Course 02: Level 2 Certificate in Awareness of Mental Health Problems Course 03: Level 2 Award in Suicide Awareness Course 04: Level 5 Mental Health Care - MCA and DOLS Course 05: Level 5 Diploma in Medical & Clinical Administration Course 06: Introduction to Psychotherapy Course 07: Adult Nursing Training Course 08: Ambulance Care Assistant Course 09: Social Worker: Social Work Diploma Course 10: Diploma in Nurse Prescribing Others Included of Counselling Bundle Course Free 10 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Unlimited Retake Exam [ Note: Free PDF certificate as soon as completing the Mental Health Counselling course ] Mental Health Counselling Detailed course curriculum of the Mental Health Counselling Course: Module 01: Introduction: Toward an Integrative Approach in Counselling Module 02: Therapeutic Relationship: Exploring Clients' Symptoms and Strengths Module 03: Powered by Struggles and Strengths Module 04: Positive Psychology in Counselling: What is It? Module 05: Psychoanalytic Therapy Module 06: Adlerian Therapy Module 07: Existential Therapy Module 08: Person‐Centred Therapy Module 09: Gestalt Therapy Module 10: Behaviour Therapy Module 11: Cognitive‐Behaviour Therapy Module 12: Reality Therapy Module 13: Feminist Therapy Module 14: Family Therapy Assessment Method of Mental Health Counselling After completing each module of the Mental Health Counselling course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification of Mental Health Counselling After completing the MCQ/Assignment assessment for this Mental Health Counselling course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Mental Health Counselling This Mental Health Counselling course is suitable for anyone who wants to start a career as a psychologist or counsellor, as well as professionals who want to test their existing skills and knowledge. Requirements Mental Health Counselling There are no specific requirements for this Mental Health Counselling course because it does not require any advanced knowledge or skills. Career path Mental Health Counselling After completing this Mental Health Counselling course, candidates may pursue careers such as: Operating Own Counselling Practice Careers Counsellor or Adviser Family and Marriage Counsellor Rehabilitation Counsellor Certificates Certificate of completion Digital certificate - Included

QLS Endorsed + CPD QS Accredited | Instant Access | 24/7 Tutor Support | All-Inclusive Cost

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support | All-Inclusive Cost

Course Overview: Did you know that approximately 14% of students in the UK have special educational needs (SEN)? Understanding and addressing these needs are crucial for creating an inclusive and supportive learning environment. The SENCO (Special Educational Needs Coordination) Training Online course is designed to equip educators and professionals with the skills and knowledge needed to effectively coordinate and lead SEN initiatives in schools and educational institutions. "Inclusion is not bringing people into what already exists; it is making a new space, a better space for everyone." This quote by George Dei underlines the essence of the SENCO role. In a diverse educational landscape, the role of a SENCO is indispensable. According to the Department for Education, the demand for qualified SENCOs is rising steadily, with over 9,000 schools in England alone requiring their expertise. Enroll in the SENCO Training Online course now and gain the skills and knowledge you need to excel in the field of special educational needs coordination. Key Features of the Course: Enrolling in the SENCO (Special Educational Needs Coordination) Training Online course offers numerous benefits. Upon successful completion, you'll receive a CPD (Continuing Professional Development) certificate, enhancing your professional credentials. The course provides 24/7 learning assistance, ensuring your queries are promptly addressed. The engaging learning materials provide insights into real-world scenarios, enhancing your understanding of SEN coordination. Who is This Course For? This SENCO (Special Educational Needs Coordination) Training Online course is ideal for educators, school leaders, and professionals seeking to advance their knowledge and skills in special educational needs coordination. Whether you're an experienced teacher looking to specialise or a school leader aiming to create an inclusive environment, this course is tailored to meet your needs. Learning Outcome Upon completing this SENCO (Special Educational Needs Coordination) Training Online course, you'll be equipped with the following skills and knowledge: Comprehensive understanding of the SENCO's role within policy and practice. Proficiency in managing and coordinating SEN initiatives within the school. Effective communication with colleagues, professionals, parents, and external organisations. Strategies for supporting teaching, learning, and pupil development. Expertise in fostering relationships with pupils and parents. Profound insights into leading and managing SEND administration. Ability to identify challenges and opportunities in the SENCO role. A vision for developing inclusive practices and shaping the future SENCO role. Why Enrol in This Course: Enrolling in this SENCO (Special Educational Needs Coordination) Training Online course allows you to develop essential skills in special educational needs coordination. You'll gain a deep understanding of how to create a more inclusive learning environment. This course is top-reviewed by professionals who have benefited from its content. It has been recently updated to align with the latest trends and developments in the field. Requirements: To make the most of this course, you should have a basic understanding of educational practices and a willingness to learn about special educational needs coordination. Career Path: Upon completing the SENCO Training Online course, you'll be well-prepared for various roles related to special educational needs coordination. Some of the career paths you can explore include: SENCO Coordinator - Average UK Salary: £40,000 Inclusion Manager - Average UK Salary: £45,000 Educational Consultant - Average UK Salary: £50,000 Learning Support Coordinator - Average UK Salary: £35,000 School Leadership Roles with SEN Focus - Salary varies based on position. Education Policy Analyst - Average UK Salary: £55,000 Special Education Advocate - Average UK Salary: £30,000 Certification: Upon completing the SENCO (Special Educational Needs Coordination) Training Online course, you'll receive a CPD certificate highlighting your commitment to enhancing your special educational needs coordination expertise. Join us today to embark on a journey towards creating an inclusive educational environment for all learners. FAQ Can I do a Senco course online? Many institutions offer online Senco (Special Educational Needs Coordinator) courses. These courses allow individuals to study and obtain the qualifications to become a Senco coordinator. How do I become a Senco coordinator? To become a Senco coordinator, you typically need to follow these steps: Obtain relevant qualifications: Complete a recognised Senco course, often at Level 7. Gain experience: Work in an educational setting to develop practical skills in supporting students with special educational needs. Apply for positions: Look for Senco coordinator job openings in schools or educational institutions. Continuously develop: Stay updated with current practices and regulations related to special education. What is Level 7 of the Senco qualification? Level 7 is a higher education qualification, often equivalent to a postgraduate degree. In the context of Senco qualifications, Level 7 typically refers to a master's degree or postgraduate diploma in Special Educational Needs Coordination. It's a higher-level qualification that provides in-depth knowledge and skills for influential Senco roles. Is Senco qualification difficult? The difficulty of obtaining a Senco qualification can vary depending on your prior knowledge, experience, and the specific program you choose. While it may present challenges due to the complex nature of special education and coordination, individuals can successfully complete Senco courses and attain the necessary qualifications with dedication and commitment. Course Curriculum 11 sections • 11 lectures • 02:33:00 total length •Introduction to SEN Co-ordination: 00:12:00 •The SENCO Role in Policy and Practice: 00:11:00 •Roles and Responsibilities within whole School SEN Co-ordination: 00:11:00 •Supporting Teaching and Learning: 00:22:00 •The SENCO and the Senior Leadership Team: 00:13:00 •Supporting Colleagues and working with Professionals and Organisations beyond the School: 00:23:00 •Developing Relationship with Pupils and Parents: 00:18:00 •SENCO's Role in Leading and Managing SEND Administration: 00:16:00 •Challenges and Opportunities: 00:15:00 •Developing Inclusive Practice and the Future SENCO Role: 00:12:00 •Recommended Readings - SENCO (Special Educational Needs Coordination) Training Online: 00:00:00

Unlock your potential in nursing with our Practice Nurse Training Course. Gain essential skills, understand NHS structure, and master diverse healthcare environments. Get a CPD certificate and expert support. Suitable for aspiring and registered nurses, healthcare professionals, and anyone interested in healthcare regulations.

***24 Hour Limited Time Flash Sale*** Level 7 Diploma in Health and Social Care Management Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Imagine a career where you can make a tangible difference in people's lives every single day. The health and social care sector is a vital part of the UK, employing millions of people and providing essential services to those in need. This sector is projected to grow by 1.2 million by 2030. If you've ever considered a path in caring but weren't sure where to start, this is your sign! This Level 7 Diploma in Health and Social Care Management bundle is your gateway to a fulfilling career in health and social care. We understand starting fresh can be daunting, so we've packed this bundle with everything you need to feel confident and prepared. You'll gain the knowledge and qualifications to excel in this rewarding field, from mastering the legalities and ethics to providing exceptional care. Learn about essential regulations, first aid, safeguarding procedures, and care planning. Develop communication and emotional intelligence skills to provide compassionate care to those in need. With this Level 7 Diploma in Health and Social Care Management course you will get 25 CPD Accredited PDF Certificates, Hard Copy Certificate of Health and Social Care Certificate and our exclusive student ID card absolutely free. Courses Are Included In This Level 7 Diploma in Health and Social Care Management Bundle: Course 01: Level 7 Diploma in Health and Social Care Management Course 02: Basic Life Support Course 03: Ambulance Care Assistant Course 04: Emergency Care Assistant - (First Aid) Course 05: Observation Skills for Carers Course 06: The Care Certificate Preparation Course 07: Adults Safeguarding Course 08: Safety & Precautions in Medication Management Course 09: Phlebotomy Technician Training Course 10: Infection Control Course Course 11: End of Life Care Course Course 12: Basic First Aid Course 13: Healthcare GDPR Training Course 14: Medical Law Course 15: Care Planning and Record Keeping | Health & Safety Online Course Course 16: Nursing Assistant Training Course 17: Risk Assessment & Care Management Course 18: Vulnerability, Abuse & Safeguarding Course 19: Communication & Information Handling in Care Course 20: Deprivation of Liberty Safeguards Training Course 21: Emotional Intelligence and Human Behaviour Course 22: Counselling Skills Training Course 23: Compassion Focused Therapy Course 24: Anti Social Behaviour Course Course 25: Psychology of Anxiety and Stress Don't miss this chance to elevate your career and skillset. Enrol in Level 7 Diploma in Health and Social Care Management today and take the first step towards achieving your goals and dreams. Learning Outcomes of Health and Social Care Management Gain a broad understanding of health and social care legislation and best practices. Develop essential caregiving skills for supporting patients with various needs. Master effective communication techniques for interacting with patients and professionals. Learn to identify and address safeguarding concerns in vulnerable adults and children. Develop strategies for managing risks and ensuring a safe and healthy care environment. Enhance your emotional intelligence and understanding of human behaviour in healthcare settings. Why Choose Us? Get a Free CPD Accredited Certificate upon completion of Health and Social Care Management Get a free student ID card with Health and Social Care Management Training program (£10 postal charge will be applicable for international delivery) The Health and Social Care Management is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Health and Social Care Management course materials The Health and Social Care Management comes with 24/7 tutor support Start your learning journey straightaway! *** Course Curriculum *** Course 01: Level 7 Diploma in Health and Social Care Management Module 01: Introduction To Health And Social Care Module 02: Rights And Responsibilities As A Health And Social Care Worker Module 03: Communication And Its Relevance Module 04: Role As A Caregiver And Healthcare Professional Module 05: Medication Administration In Nursing Module 06: Understanding The Immune System In Nursing Module 07: Rest And Sleep Management In Nursing Module 08: Mobility And Immobility Issues Of Patients In Nursing Module 09: Infection Control Module 10: Pain Management For Nurse Module 11: Working In Health And Social Care; Promoting Equality, Diversity And Rights Module 12: Working In Different Healthcare Settings Module 13: Important Principles And Policies In Health And Social Care Work Module 14: Understanding Legal, Professional Standards Of Practice And Ethical Aspects Of Health Care Part - 1 Module 15: Understanding Legal, Professional Standards Of Practice And Ethical Aspects Of Health Care Part - 2 Module 16: Safeguarding Vulnerable Individuals Module 17: Health And Safety Responsibilities Module 18: Risk Management In Health And Social Care Course 02: Basic Life Support Module 01: Introduction to Basic Life Support Module 02: Basic Life Support for Adults Module 03: Basic Life Support for Children Module 04: Basic Life Support for Infants Module 05: Cardiopulmonary Resuscitation Objectives Module 06: Airway Management Module 07: Relief of Choking Module 08: Initial Assessment Objectives Course 03: Ambulance Care Assistant Module 01: Basics of Ambulance Care Module 02: Paediatric First Aid Module 03: Paediatric First Aid for Common Illnesses, Injuries and Incidents Module 04: Loss of Responsiveness and CPR Module 05: Fire Safety Module 06: Manual Handling Hazards and Injuries Module 07: Ambulance Maintenance =========>>>>> And 22 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*25 = £325) CPD Hard Copy Certificate: Free ( For The First Course: Previously it was £29.99) CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Level 7 Diploma in Health and Social Care Management course is ideal for: Newcomers to health & social care Care assistants & support workers Nurses & nursing assistants Social care professionals Educators & teaching assistants Requirements This Level 7 Diploma in Health and Social Care Management doesn't require prior experience and is suitable for diverse learners. Career path This Level 7 Diploma in Health and Social Care Management bundle will allow you to kickstart or take your career in the related sector to the next stage. Care Manager Nurse Social Worker Therapist Support Worker Educator Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee.

Duration 5 Days 30 CPD hours This course is intended for Application Developers; Programmers, Sales and Pre Sales, Technical Support, Project Managers, Cisco customers, partners and employees involved in UCCE/CVP or CVP stand alone deployments Overview Upon completing this course, the learner will be able to meet these overall objectives: Introduction to the Java API, its capabilities and limitations - Practice - This course is applicable for any version of CVP and Studio. Introduction to Voice Elements and their complexity - creating every different Java component to extend Studio (see below) Overview of a UCCE with CVP Comprehensive Call Flow Module 1 Overview of a UCCE with CVP Comprehensive Call Flow Module 2 ICM routing scripts to route calls to CVP VXML Server applications Passing data (e.g., global variables) Parsing and evaluating data returned Queueing Assigning data to send to Finesse. Module 3 Writing Call Studio scripts (applications) Prompting Callers ? using pre-recorded audio; TTS text-to-speech; Say it Smart to format audio as digits, date, time, currency; input error reprompting Menus Collecting and confirming caller input, such as account numbers, dates of birth, etc Working with variables ? Session data, Element data, Call data, Local data (CVP11) Introduction to retrieving data from back end systems: SQL Database interaction ? using the Studio Database element to select data Web service interaction- Studio Web Services element for SOAP-web services and calling a simple REST web service Playing audio to callers during back-end data retrieval Catch events Working with counters, decisions, math Introduction to javascript for substrings and string length Setting VoiceXML properties affecting the gateway Multi-Language applications Module 4 Working with Version Control Module 5 ÿImplementing a Post Call Survey Module 6 Using the Studio Debugger to test applications within Studio Module 7 CVP Reporting Server and CVP CUIC Reports Best practices regarding naming elements and variables Configuring data to pass to the Reporting Server using OAMP Understanding Reporting Server tables Understanding the Application Summary CUIC reports Module 8 Administration covered throughout the course OAMP Operations Console to deploy applications to VXML Server Using Studio Documenter to print Visio-like diagrams of the application Configuring log file properties Using logs for debugging applications Administrative scripts for graceful updates or suspensions of the server Important log, debug, administration files Module 9 Cisco Courtesy Callback Detailed discussion of the CCB Call flow, the ICM script, and the 5 Studio scripts used for Courtesy Callback.