3729 Administration courses delivered Online

Business Law Online Training Change the world by following legal contracts! - enroll in our Business Law: Business Law course to enhance judicial knowledge. Do you anticipate taking the Business Law: Business Law course this year and in the future? If so, you are in the perfect place. Let's look into it! Business Law: Business Law is an online course designed to increase your employability and equip you with everything you need to be a success. Business Law: Business Law course consists of a number of easiest to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Your employment chances may be enhanced by gaining a thorough understanding of our Business Law topics and ideas. With our Business Law: Business Law course, you'll study how to apply systematic methods for innovation, creativity, sales, and customer service. You will gain a better understanding of business KPIs, typical business management trends, and other topics in the business law course. A business law course will also enhance leadership, increase productivity, and motivate planning and assessment. Do not wait! Enroll in our Business Law: Business Law Course right away to get the confidence needed to deal with challenging legal scenarios. Special Offers of this Business Law Course This Business Law: Business Law Course includes a FREE PDF Certificate. Lifetime access to this Business Law: Business Law Course Instant access to this Business Law: Business Law Course Get FREE Tutor Support from Monday to Friday in this Business Law Course ** Main Course: Business Law Course **Course Included Course 01: Level 5 Diploma in Business Analysis Course 02: Level 2 Diploma in Business Administration Course 03: Commercial Law Course Course 04: Paralegal [ Note: Free PDF certificate as soon as completing the Business Law: Business Law course] Business Law: Business Law Online Training Industry Experts Designed this Business Law: Business Law course into 6 detailed modules. Course Curriculum of Business Law: Business Law Course Module 1: Introduction to Business Law Module 2: Contracts Law Module 3: Sales Law Module 4: Secured Transactions Module 5: Company Law Module 6: Intellectual Property Law Assessment Method of Business Law After completing each of the Business Law: Business Law modules, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Business Law After completing the MCQ/Assignment assessment for this Business Law: Business Law course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Business Law: Business Law Online Training This Business Law: Business Law course might be helpful to anyone who wants to learn corporate and business law. Entrepreneurs, small business owners, professionals, and students looking to learn crucial knowledge and real-world understanding of business law principles for success in the corporate world should enroll in this Business Law: Business Law course. Requirements Business Law: Business Law Online Training Students who intend to enrol in this Business Law: Business Law course must meet the following requirements: Business Law: Good command of the English language Business Law: Must be vivacious and self-driven Business Law: Basic computer knowledge Business Law: A minimum of 16 years of age is required Career path Business Law: Business Law Online Training This Business Law: Business Law course will assist you in getting your desired job in the relevant field. Such as: Business Manager Business Management Analyst Legal consultants Business advisors Corporate lawyers Compliance officers Contract managers Anti-money laundering officer Certificates Certificate of completion Digital certificate - Included

Course Overview From managing administrative work to creating a safe environment for the students, a school administrator must fill this wide range of roles. The School Administrator Training Course is designed to equip current and future school administrators with the essential skills to carry out all their responsibilities.  You will learn about the different types of schools established in the UK from the School Administrator Training Course course. The course will provide you with quality training in educational administration and management. You will learn the vital techniques used in safeguarding students. From the informative modules, you will understand the process of creating and maintaining a school culture. It will also discuss the strategies for supporting child development. The School Administrator Training Course is the ultimate package for attaining school administrator skills. Enrol in the course to boost your competence and your employability in this sector. Learning Outcomes Explore the different types of schools in the UK Build the skills for educational administration and management Understand the role of school administrator in safeguarding students Learn how to build and maintain a school culture Enrich your knowledge of child development Grasp the strategies of managing school premises Who is this course for? The School Administrator Training Course is for current and future school administrators  Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Certification After you have successfully completed the course, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry-leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path The School Administrator Training Course is a useful qualification to possess and would be beneficial for any related profession or industry such as: School Administrator School Administrator Training Module-01: Introduction to School Administration 00:14:00 Module-02: Types of Schools In The UK 00:17:00 Module-03: Workplace Development 00:14:00 Module-04: Creating and Maintaining a School Culture 00:15:00 Module-05: Educational Administration and Management 00:13:00 Module-06: Safeguarding Students 00:16:00 Module-07: Child Development 00:15:00 Module-08: Serious Behavioural Issues and Problems of Students 00:14:00 Module-09: Managing School Premises 00:12:00 Module-10: Safety and Maintenance As an Administrator 00:10:00 Module-11: Self-Management and Dealing with Stress 00:15:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Navigating the corporate maze requires a keen sense of precision, a dash of flair, and an impeccable set of skills. Introducing the 'Executive PA Certification: Mastering Administrative Excellence' - a course tailored for those aiming to shine in the administrative realm. From mastering the art of effective administration to honing your business writing finesse, this comprehensive curriculum ensures you emerge as the backbone of any successful business. Learn to represent your company with distinction, manage the complexities of travelling arrangements, and organise records like a pro. By the end of this journey, you'll be the linchpin that every executive seeks. Learning Outcomes Understand the critical role and responsibilities of an Executive PA and how to excel in this capacity. Acquire adeptness in business etiquette, telephone skills, and representing both company and boss with professionalism. Master the art of business writing and clear communication to ensure clarity in official correspondences. Attain proficiency in making travel arrangements, coordinating meetings, and organising conferences efficiently. Develop a keen sense for meticulous record-keeping, effective planning, and seamless scheduling. Why buy this Executive PA Certification: Mastering Administrative Excellence? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Executive PA Certification: Mastering Administrative Excellence there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Executive PA Certification: Mastering Administrative Excellence course for? Individuals aspiring to advance in administrative roles within corporations. Secretaries seeking to enhance their skill set and elevate their career trajectory. Entrepreneurs aiming to improve their organisational and administrative acumen. Managers desiring to understand the complexities of office management better. Anyone passionate about mastering the ins and outs of modern business administration. Prerequisites This Executive PA Certification: Mastering Administrative Excellence does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Executive PA Certification: Mastering Administrative Excellence was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Executive PA: £30,000 - £50,000 Annually Office Manager: £25,000 - £40,000 Annually Administrative Coordinator: £22,000 - £35,000 Annually Business Communication Specialist: £28,000 - £45,000 Annually Corporate Travel Coordinator: £24,000 - £38,000 Annually Records Management Specialist: £27,000 - £42,000 Annually Course Curriculum Module 01: Executive PA Executive PA 00:07:00 Module 02: Effective Administration Skills Effective Administration Skills 00:08:00 Module 03: Business Etiquette & Telephone Skills Business Etiquette & Telephone Skills 00:20:00 Module 04: Representing Company & the Boss Representing Company & the Boss 00:22:00 Module 05: Mail Services Mail Services 00:15:00 Module 06: Traveling Arrangements Traveling Arrangements 00:13:00 Module 07: Meeting & Conferences Meeting & Conferences 00:15:00 Module 08: Business Writing & Communication Skills Business Writing & Communication Skills 00:38:00 Module 09: Record Keeping & Organisational Skills Record Keeping & Organisational Skills 00:30:00 Module 10: Planning and Scheduling Planning and Scheduling 00:30:00

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Overview The effective management of finances is a fundamental function for any organisation but particularly so in the public sector. Governments, under the scrutiny of the citizens they represent, are increasingly under pressure to improve public services whilst at the same time identifying ways to cut spending and increase efficiency. This programme recognises these difficulties and ensures that participants leave the programme with a full understanding of effective financial management in the public sector - including budgeting systems, auditing, preparing financial statements and tracking expenditure. 

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Level 5 Diploma (FREE QLS Endorsed Certificate)| 11 CPD Courses+11 PDF Certificate| 150 CPD Points| CPD & CiQ Accredited

💼 Invoice Clerk Training Course Overview: Mastering Efficiency in Financial Operations Are you eager to embark on a career in financial administration and enhance your organizational skills? Look no further than our comprehensive 'Invoice Clerk Training' course. Tailored to equip you with the essential knowledge and skills, this course is your key to becoming a proficient and detail-oriented invoice clerk. 📑 Module 1: Introduction to Invoice Clerk Training Dive into the world of invoice processing with a comprehensive introduction to the roles and responsibilities of an invoice clerk. Understand the significance of accurate financial record-keeping and the pivotal role you play in ensuring the financial health of an organization. 📊 Module 2: Basic Accounting Principles Build a solid foundation in accounting principles essential for effective invoice management. Learn the fundamentals of debits and credits, financial statements, and the overall accounting framework that forms the backbone of successful financial operations. 💻 Module 3: Invoice Processing Become a master of efficiency in handling invoices from creation to reconciliation. Explore best practices in invoice validation, coding, and approval processes. Gain hands-on experience with various invoice processing systems and tools, ensuring accuracy and compliance with financial regulations. 📞 Module 4: Communication and Customer Service Elevate your interpersonal skills to enhance communication and customer service in the financial realm. Understand the importance of clear communication with vendors, internal teams, and other stakeholders. Develop strategies for effective issue resolution, creating a positive and collaborative environment. 🕰️ Module 5: Time Management and Organization Maximize your productivity and effectiveness as an invoice clerk with advanced time management and organizational techniques. Learn to prioritize tasks, manage deadlines, and create systems that streamline workflow, ensuring you meet the demands of a dynamic financial landscape. 🎓 Why Choose Our Invoice Clerk Training Course? Practical Application: Hands-on exercises and simulations for real-world experience. Industry-Relevant Content: Stay updated with the latest trends and technologies in financial administration. Expert Guidance: Learn from seasoned professionals with extensive experience in invoice management. Career Advancement: Open doors to exciting opportunities in finance and accounting. 📈 Enroll Now and Master the Art of Invoice Management! Don't miss the chance to propel your career forward as a skilled and efficient invoice clerk. Our Invoice Clerk Training course is your gateway to success in the world of financial administration. Enroll now and unlock the skills that will set you apart in this dynamic and rewarding field! Course Curriculum Module 1_ Introduction to Invoice Clerk Training. Introduction to Invoice Clerk Training. 00:00 Module 2_ Basic Accounting Principles. Basic Accounting Principles. 00:00 Module 3_ Invoice Processing. Invoice Processing. 00:00 Module 4_ Communication and Customer Service. Communication and Customer Service. 00:00 Module 5_ Time Management and Organization. Time Management and Organization. 00:00

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Every year in the UK, thousands of children require medical attention. Are you prepared to act in an emergency? This comprehensive bundle equips you with the knowledge and skills to effectively care for children, from basic first aid to safeguarding their well-being. This unique learning package combines essential paediatric first aid training with courses in child development, psychology, and legal considerations. You'll gain expertise in resuscitation, choking management, and treating common childhood illnesses. Additionally, you'll explore safeguarding procedures, child nutrition, and infection prevention, ensuring the complete care of young people. Courses Are Included in this Package: Course 01: Paediatrician Course 02: Paediatric First Aid Online Training Course Course 03: Paramedicine Course 04: Safeguarding children level 3 Course 05: Child Psychology Diploma Course 06: Childcare and Nutrition Course 07: Oxygen First Aid Training - Online Course Course 08: Emergency Care Worker Course 09: Life Support Course 10: Infection Prevention Training Course 11: Medical Law Enrol today and build your confidence in providing exceptional paediatric first aid and care. Learning Outcomes of Paediatric First Aid Deliver age-appropriate first aid for common childhood injuries. Recognise signs and symptoms of child abuse and neglect. Apply safeguarding procedures to protect children at risk. Foster healthy child development through evidence-based approaches. Implement effective hygiene practices to prevent infections. Understand legal and ethical considerations in paediatric care. Why Choose Us? Get a Free CPD Accredited Certificate upon completion of Paediatric First Aid Get a free student ID card with Paediatric First Aid Training program (£10 postal charge will be applicable for international delivery) The Paediatric First Aid is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Paediatric First Aid course materials The Paediatric First Aid comes with 24/7 tutor support Start your learning journey straightaway! *** Course Curriculum *** Course 01: Paediatrician Module 01: Introduction To Paediatrician Module 02: Paediatric Nutrition And Nutritional Disorder Module 03: Neonatology Module 04: Gastroenterology Module 05: Haematology Module 06: Neurology Module 07: Immunology And Allergy Module 08: Oncology Module 09: Paediatrics, Ethics, And The Law Course 02: Paediatric First Aid Online Training Course Module 01: Introduction To Paediatric First Aid Module 02: Assessment And Assistance Module 03: Equipment And Techniques Module 04: Loss Of Responsiveness And CPR Module 05: Paediatric First Aid For Common Illnesses Module 06: Paediatric First Aid For Common Injuries And Incidents Module 07: First Aid For Acute Medical Conditions Module 08: Environmental Injuries Module 09: Caring For Children Module 10: Psychological First Aid For Children Module 11: Things To Keep In Mind Module 12: Call For An Emergency Course 03: Paramedicine Module 1: Introduction to Paramedicine Module 2: Roles and Responsibilities of Paramedics in the UK Module 3: Basic Human Anatomy Module 4: Initial Assessment Module 5: Medication Administration Module 6: Common Injuries Module 7: Major Injuries Module 8: Other Medical Emergencies Module 9: Infection Control Module 10: Paediatric Paramedicine Module 11: Pain Management Module 12: Emergency Response Planning and Management Module 13: Paramedicine Risk Management Module 14: CPR and AED Administration Module 15: Ambulance Administration Module 16: Law and Legislations for Paramedics Module 17: Paramedic Procedures in Response to Covid-19 =========>>>>> And 2 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*11= £143) CPD Hard Copy Certificate: £29.99 CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Parents Carers Teachers Nurses Care Workers Childminders Requirements You will not need any prior background or expertise to enrol in this bundle. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Nurse Midwife Paramedic Social Worker Therapist Teacher Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - £29.99 Please note that International students have to pay an additional £10 as a shipment fee.

Office Admin and Receptionist Course Overview: The Office Admin and Receptionist Course, an essential part of the evolving industry, caters to the increasing demand for skilled professionals in office administration. In today's dynamic business environment, efficient office management and exceptional receptionist skills are crucial for organisational success. This course equips individuals with the necessary knowledge and skills to excel in administrative roles, addressing emerging opportunities and challenges in the field. No matter the type or the size of an organisation, every office needs a receptionist and someone to take care of the administrative tasks. Therefore, if you can train yourself in administrative and receptionist work, you will have a lot of job opportunities knocking at your door. The Office Admin and Receptionist Course will provide you with quality training. It will equip you with the essential skills and confidence to carry out the responsibilities.  The Office Admin and Receptionist Course help you acquire the essential skills to become a proficient receptionist or an office admin. In this course, you will learn how to represent your company in the best possible manner. The easy-to-follow modules will help you in developing your telephone skills. Furthermore, you will become competent in record keeping and filing. In addition, this valuable course will teach you organisation skills, communication skills, time management skills, and more. Most importantly, this course will provide you with quality training in MS Excel. At the end of this Office Admin and Receptionist Course, you will receive a valuable certificate. This certificate will elevate your resume and increase your employability. So enrol now and get ready for a brilliant career. Learning Outcomes Understand the roles and responsibilities of a receptionist and an office administration Learn how to represent your boss and your company properly Develop the essential skills to handle the business telephones Enrich your knowledge of record keeping and filing system Build your organisation skills, communication skills and business writing skills Gain expertise on managing petty cash Become competent in MS Excel Who is the Office Admin and Receptionist Course for? This Office Admin and Receptionist Course is the perfect training ground for future office admins and receptionists. It will provide a clear understanding of their roles and responsibilities and also support in fulfilling these office administration responsibilities.  Why Choose this Office Admin and Receptionist Course? Affordable, well-structured and high-quality e-learning study materials Engaging tutorial videos, materials from the industry-leading experts Opportunity to study in a user-friendly, advanced online learning platform Efficient exam systems for the assessment and instant result UK & internationally recognised accredited qualification Access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities 24/7 student support via email. Entry Requirement This course is available to all learners of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. A good understanding of the English language, numeracy, and ICT are required to attend this course. Assessment At the end of the course, you will be required to sit for an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certificate of Achievement After completing this course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates & Transcripts can be obtained either in Hardcopy at £14.99 or in PDF format at £11.99.  Career Path The Office Admin and Receptionist Course is a useful qualification to possess, especially to people with careers in: Administrative Assistant Secretary Administrator Office Manager Receptionist Office Administrator Office Admin and Receptionist Course - Updated Version Introduction to Reception and Receptionist 00:29:00 Business Telephone Skills 00:19:00 Representing Your Boss and Company 00:34:00 Mail Services and Shipping 00:25:00 Travel Arrangements 00:24:00 Organising Meeting and Conferences 00:25:00 Time Management 00:35:00 Record Keeping and Filing Systems 00:28:00 Business Writing Skills 00:40:00 Organisational Skills 00:25:00 Communication Skills 00:25:00 Customer Service 00:16:00 Effective Planning and Scheduling 00:39:00 Invoicing/Petty Cash 00:27:00 Business Environment 00:16:00 Advanced MS Excel How to Get the most of the course 00:01:00 Text formulas in Excel 00:08:00 Text Formulas Exercise 00:01:00 Text Formulas Exercise (answers) 00:01:00 Mathematical Formulas In Excel 00:04:00 Mathematical Formulas Exercise 00:01:00 Mathematical Formulas Exercise (answers) 00:01:00 Date and Time Formulas In Excel 00:06:00 Date and Time Formulas Exercise 00:01:00 Date and Time Exercise Formulas (answers) 00:01:00 Logic Formulas In Excel 00:12:00 Logic Formula Exercise 00:01:00 Logic Formula Exercise (answers) 00:01:00 Financial Formula In Excel 00:06:00 Financial Formula Exercise 00:01:00 Financial Formula Exercise (answers) 00:02:00 Informational Formula In Excel 00:04:00 Informational Formula Exercise 00:01:00 Informational Formula Exercise (answers) 00:01:00 Getting Traffic To Your Site 01:00:00 Menu Example with Excel Vlookup 00:08:00 Wildcard Search with Excel Vlookup 00:09:00 Looking to the Left with Excel Vlookup 00:17:00 2-Way Lookup 00:14:00 Comparing Lists with Excel Vlookup 00:03:00 Microsoft Excel Vlookup Tips and Tricks 00:14:00 Power Query Intro and Excel version 00:03:00 Excel Power Query - Introduction 00:03:00 Enabling M in Power Query 00:02:00 Transform Data - Trim in Excel Power Query 00:05:00 Transform Data - Format Dates and Values in Excel Power Query 00:02:00 Simple Expressions 00:08:00 Simple Expressions - Nested Expressions 00:03:00 Transform Data - Parsing URLs in Excel Power Query 00:05:00 Variables 00:08:00 Formatting Excel Keyboard Shortcuts 00:02:00 Table Excel Keyboard Shortcuts 00:02:00 Editing Excel Keyboard Shortcuts 00:05:00 Formula Excel Keyboard Shortcuts 00:03:00 Workbook Excel Keyboard Shortcuts 00:02:00 Handy Excel Shortcuts Keyboard Shortcuts 00:05:00 Office Admin and Receptionist Course - Old Version Admin Support Module One - Getting Started 00:30:00 Module Two - Getting Organized (I) 01:00:00 Module Three - Getting Organized (II) 01:00:00 Module Four - Managing Time 01:00:00 Module Five - Getting It All Done On Time 01:00:00 Module Six - Special Tasks 01:00:00 Module Seven - Verbal Communication Skills 01:00:00 Module Eight - Non-Verbal Communication Skills 01:00:00 Module Nine - Empowering Yourself 01:00:00 Module Ten - The Team of Two 01:00:00 Module Eleven - Taking Care of Yourself 01:00:00 Module Twelve - Wrapping Up 00:30:00 Administrative Management Module One - Getting Started 00:30:00 Module Two - Why Your Office Needs Administrative Procedures 01:00:00 Module Three - Gathering the Right Tools 01:00:00 Module Four - Identifying Procedures to Include 01:00:00 Module Five - Top Five Procedures to Record 01:00:00 Module Six - What to Include in Your Binder (I) 01:00:00 Module Seven - What to Include in Your Binder (II) 01:00:00 Module Eight - Organizing Your Binder 01:00:00 Module Nine - What Not to Include in the Procedure Guide 01:00:00 Module Ten - Share Office Procedure Guide 01:00:00 Module Eleven - Successfully Executing the Guide 01:00:00 Module Twelve - Wrapping Up 00:30:00 Organisational Skills Module One - Getting Started 00:30:00 Module Two - Remove the Clutter 01:00:00 Module Three - Prioritize 01:00:00 Module Four - Scheduling Your Time 01:00:00 Module Five - To Do Lists 01:00:00 Module Six - Paper and Paperless Storage 01:00:00 Module Seven - Organization in Your Work Area 01:00:00 Module Eight - Tools to Fight Procrastination 01:00:00 Module Nine - Organizing Your Inbox 01:00:00 Module Ten - Avoid the Causes of Disorganization 01:00:00 Module Eleven - Discipline is the Key to Stay Organized 01:00:00 Module Twelve - Wrapping Up 00:30:00 Organisational Skills Course for Administrator- Activities 00:00:00 Receptionist Receptionist 00:30:00 Importance of Receptionist 00:15:00 Different Types of Receptionist & Roles 01:00:00 Communication Skills for Receptionist 01:00:00 Telephone Skills 01:00:00 Listening Skills 01:00:00 Taking Messages 00:30:00 Presenting & Appearance 00:30:00 Reservation Procedure 00:15:00 Confidentiality Checklist 00:15:00 Being Organized as Receptionist 00:15:00 Becoming a Successful Receptionist 00:15:00 Customer Relations & Dealings Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Professional Telephone Receptionist Skills Module One - Getting Started 00:30:00 Module Two - Core Skills Required 01:00:00 Module Three - Self-Management (I) 01:00:00 Module Four - Self-Management (II) 01:00:00 Module Five - Time Management (I) 01:00:00 Module Six - Time Management (II) 01:00:00 Module Seven - Organizing and Planning (I) 01:00:00 Module Eight - Organizing and Planning (II) 01:00:00 Module Nine - Communication (I) 01:00:00 Module Ten - Communication (II) 01:00:00 Module Eleven - Additional Challenges 01:00:00 Module Twelve - Wrapping Up 00:30:00 Professional Telephone Receptionist Course - Activities 00:00:00 Recommended Reading Recommended Reading : Office Admin and Receptionist Course 00:00:00 Refer A Friend Refer A Friend 00:00:00 Mock Exam Mock Exam- Office Admin and Receptionist Course 00:30:00 Final Exam Final Exam- Office Admin and Receptionist Course 00:30:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00