3738 Administration courses in Rhondda delivered Online

Course Overview: Medication errors significantly cause patient harm, resulting in avoidable complications and even loss of life. Medication errors affect 1 out of every 30 patients in health care. More than a quarter of these errors are viewed as severe or life-threatening. 50% of the preventable damage in health care is related to medications. This reminds us of the significance of medical administration. At Apex Learning, we share the goal of millions of people to make the world better, and we know that, as a company, our actions significantly influence society. Keeping that in mind, we have prepared this Medication Administration Level 4 course very carefully to counter medication errors. From our side, we have given it our best shot; now it is your turn. Enrol now and be a part of our commitment towards society. What Can You Expect From The Course? Understanding the legal and regulatory framework surrounding medication management. Developing a comprehensive knowledge of safe handling and administration of medicines. Conducting sufficient medication risk assessments to ensure patient safety. Learning the procedures for handling, recording, and storing medications accurately. Gaining insights into different drug formulations and administration methods. Key Features of the Course: CPD Certificate: Upon successful completion, you will receive a Continuing Professional Development (CPD) certificate, recognised and valued by employers across the healthcare sector. 24/7 Learning Assistance: Our dedicated team of tutors will be available round-the-clock to support and guide you throughout your learning journey, ensuring your success. Who is This Course For? This Medication Administration Level 4 course is ideal for healthcare professionals, including nurses, care assistants, and support workers, who play a vital role in medication administration. If you are passionate about patient safety and aspire to advance your career in the healthcare sector, this course is tailor-made for you. What You Will Learn: In this comprehensive Medication Administration Level 4 course, you will acquire a deep understanding of safe handling practices and gain essential knowledge to ensure the proper administration of medications. Through the course modules, you will develop the following skills and expertise: First, you will delve into the fundamental principles and practices of safely handling medicines. You will explore the legislation and guidance surrounding medication management, equipping yourself with a solid understanding of the legal and regulatory frameworks that govern medication administration. Additionally, you will learn the principles of safe and appropriate handling of medicines, including best practices for storage, transfer, and disposal. This knowledge will enable you to ensure the integrity and efficacy of medications while minimising the risk of harm. Next, you will focus on the specific challenges and considerations when handling medicines in social care settings. You will gain insights into obtaining consent to treatment and medication administration's ethical implications. You will also learn about the requirements for specific services, such as different levels of care and support needed for individuals receiving medications. Through detailed modules, you will master the step-by-step procedure for handling medication safely and accurately, understanding the six critical rights of medication administration that contribute to patient safety. Furthermore, you will explore covert medication administration and its guidelines and ethical considerations. Why Enrol in This Course: Enhance your healthcare career with our highly recommended Medication Administration Level 4 course. With top ratings from past learners, a regularly updated curriculum, and trending relevance in the healthcare field, this course equips you with essential skills for safe medication administration. Requirements: To enrol in this Medication Administration Level 4 course, you should have a basic understanding of healthcare practices and have access to a reliable internet connection to access the course materials and resources. Career Path: Upon completing this Medication Administration Level 4 course, you will be equipped with the skills to pursue various healthcare roles. Here are seven course-related professions, along with their average annual salaries in the UK: Medication Safety Officer - £35,000 Clinical Nurse Educator - £40,000 Care Quality Manager - £45,000 Pharmacy Technician - £25,000 Residential Care Manager - £30,000 Community Support Worker - £20,000 Care Home Administrator - £22,000 Certification: Upon completing the Medication Administration Level 4 course, you will receive a CPD certificate to validate your newly acquired skills and enhance your professional credentials in the healthcare sector. Enrol today and unlock your potential in medication administration! Gain the knowledge and skills to make a real difference in patient care and take a significant step forward in your healthcare career. Course Curriculum 16 sections • 16 lectures • 06:43:00 total length •Introduction to Safe Handling of Medicines: 00:25:00 •Legislation and Guidance of Medication Management: 00:18:00 •Principles of Safe and Appropriate Handling of Medicines: 00:31:00 •Medication Risk Assessment Guidance: 00:22:00 •Handling Medicines in Social Care Settings: 00:58:00 •Consent to Treatment: 00:29:00 •Requirements for Specific Services: 00:43:00 •Levels of Care and Support: 00:12:00 •Procedure for Handling Medication: 00:17:00 •The Six Rights of Medication Administration: 00:21:00 •Covert Administration of Medication: 00:20:00 •Recording Procedures: 00:20:00 •Storage of Medication: 00:13:00 •Transfer and Disposal of Medication: 00:16:00 •Drug Formulation and Ways of Taking It: 00:58:00 •Assignment - Medication Administration Level 4: 00:00:00

Earn a comprehensive Medical & Clinical Administration Diploma. Master essential skills in healthcare management, medical billing, and office administration. Prepare for a rewarding career in the healthcare industry with our accredited program. Enroll now for a brighter future in medical administration.

Administering Microsoft SQL Server course description This course provides students with the knowledge and skills to maintain a Microsoft SQL Server database. The course focuses on how to use SQL Server 2016 product features and tools related to maintaining a database. Note: This course is designed for customers who are interested in learning SQL Server 2014 or SQL Server 2016. It covers the new features in SQL Server 2016, but also the important capabilities across the SQL Server data platform. What will you learn Describe core database administration tasks and tools. Configure SQL Server databases and storage. Import and export data. Monitor SQL Server. Trace SQL Server activity. Manage SQL Server security. Audit data access and encrypt data. Administering Microsoft SQL Server course details Who will benefit: Individuals who work with SQL Server databases. Individuals who develop applications that deliver content from SQL Server databases. Prerequisites: Introduction to data communications & networking. Duration 3 days Administering Microsoft SQL Server course contents Introduction to SQL Server administration Database administration, SQL Server platform, database management tools and techniques. Hands on SQL Server Management Studio, sqlcmd Windows PowerShell with SQL Server. Working with databases and storage Data storage with SQL Server, managing storage for system databases, managing storage for user databases, moving database files, configuring the buffer pool extension. Hands on Configuring tempdb storage, creating databases, attaching a database. Importing and exporting data Transferring data, importing and exporting table data, copying or moving a database. Hands on import and export wizard, bcp utility, BULK INSERT statement, OPENROWSET function. Monitoring SQL Server 2014 Monitoring SQL Server, dynamic management views and functions, performance monitor. Hands on Baseline metrics, monitoring a workload. Tracing SQL Server activity Tracing workload activity, using traces. Hands on Capturing a trace in SQL Server profiler, generating tuning recommendations. Managing SQL Server security SQL Server security, server-level security, database-level principals, database permissions. Hands on SQL Server security. Testing access.

The administration and management of business generally involve the performance of business operations and appropriate decision making, leading the people of the organization and other requisite resources to achieve the organizational goals. The Business Administration and Management course focuses on giving you the relevant knowledge and information about management, its properties, characteristics, laws, and principles. You will also learn about the components of the business, and understand the importance of decision making and leadership skills. Additionally, learn the basics of payroll and how to handle it efficiently throughout the course. Who is this Course for? Business Administration and Management is perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Business Administration What is Business Administration? 00:30:00 Business and Organisations 00:15:00 Management of Business 00:30:00 Business Organization Perspectives 00:30:00 Decision Making 00:30:00 Approaches to Leadership 00:30:00 Management Management 00:30:00 Definition of Management 00:30:00 Characteristics of Management 00:30:00 Management Functions/Process of Management 00:30:00 Nature of Management 00:30:00 Levels of Management 00:30:00 Characteristics of Professional Managers 00:30:00 Principles of Management 00:30:00 Managing Payroll What Is Payroll? 00:30:00 Principles Of Payroll Systems 01:00:00 Confidentiality And Security Of Information 00:30:00 Effective Payroll Processing 01:00:00 Increasing Payroll Efficiency 01:00:00 Risk Management in Payroll 00:30:00 Time Management 00:30:00 Personnel Filing 00:30:00 When Workers Leave Employment 01:00:00 Hiring Employees 00:30:00 Paye and Payroll for Employers 01:00:00 Tell HMRC about a New Employee 01:00:00 Net And Gross Pay 00:30:00 Statutory Sick Pay 00:30:00 Minimum Wage for Different types of Work 01:00:00 Mock Exam Mock Exam- Business Administration and Management 00:30:00 Final Exam Final Exam- Business Administration and Management 00:30:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Overview Safe medical administration is vital for providing proper medical treatment. Hence, people who want to work in the healthcare industry or are already working must possess a solid understanding of medical administration. If you are among them, you can grasp the key skills in this area with our Medicine Administration and Control course. This course is divided into easy-to-follow modules. These modules will help you learn the fundamentals of medical administration and control. Here, you will enhance your knowledge of the legislation and regulations related to medicine administration and control. Furthermore, the course will help you develop the skills for handling medication and safe administration. This course will also teach you about proper storage, supply and disposal of medication. At the end of the course, you will receive a certificate of achievement. This certificate will demonstrate your expertise in this area and help you climb the career ladder. Enrol now! Course Preview Learning Outcomes Get introduced to the basics of medicine administration and control Familiarise yourself with the legislation and regulations Develop the skills required for safe handling and administration of medication Learn the strategies for safe storage, supply and disposal of medication Grasp the essentials of documentation and record-keeping Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Meticulously crafted engaging and informative tutorial videos and materials Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email What Skills Will You Learn from This Course? Medicine administration Storage, supply and disposal Record- keeping Who Should Take This Medicine Administration and Control Course? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Medicine Administration and Control course is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Certificate of Achievement After completing this course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates & Transcripts can be obtained either in Hardcopy at £14.99 or in PDF format at £11.99. Career Path​ This exclusive Medicine Administration and Control course will equip you with effective skills and abilities and help you explore career paths such as  Clinical Pharmacist Prescribing Nurse Medication Safety Officer Healthcare Administrator Caregiver Module 01: Introduction to Control and Administration of Medication Introduction to Control and Administration of Medication 00:16:00 Module 2: Legislation and Regulations Legislation and Regulations 00:20:00 Module 3: Medication Safety Medication Safety 00:18:00 Module 4: Safe Handling of Medication Safe Handling of Medication 00:18:00 Module 5: Safe Administration of Medication Safe Administration of Medication 00:15:00 Module 6: Prescribing Medication Safely Prescribing Medication Safely 00:16:00 Module 7: Different Types of Medication Different Types of Medication 00:18:00 Module 8: Supply, Storage and Disposal Supply, Storage and Disposal 00:15:00 Module 9: Documentation and Record Keeping Documentation and Record Keeping 00:17:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Welcome to the Linux Network Administration course for beginners, designed for students who want to learn everything about the networking components within a Linux system. This course is essential for anyone working with Linux, covering basic to intermediate networking concepts and skills, providing a solid foundation for pursuing a career in the field.

Level 3 QLS Endorsed Course with FREE Certificate | CPD & CiQ Accredited | 120 CPD Points | Lifetime Access

Our extensive Public Administration course is developed thoroughly for you to indulge and learn all Public Administration topics with utmost clarity and thorough explanation. Thiscourse includes not only one course but THREE courses within the bundle. So you are getting two extra courses for the price of one, no extra money! Our course aims to provide detailed insight into the Public Administration with full support from our teachers. So if you are looking for a convenient way to boost your knowledge further of the Public Administration topic but are too busy to go to a class, then enrol in this course and you are sorted! Our in-depth course has no time limit and can be accessed from anywhere in the world. You'll pick up a ton of fresh information, whether you're a novice or an advanced. The mega course's sheer size and breadth speak for itself! So, do not delay any further; we are excited and looking forward to letting you in our CPD Accredited course as much as you are! The following courses will not only fast-track your career but also make it even more rewarding: Course 01: PR : Public Relation Course 02: English Law Course Course 03: International relations Learning Outcome From this interactive Public Administration course, you will be able to: Deep dive into the basics of Public Administration. Learn how to improve your skills in general. Increase your ability to reason and solve problems. Utilise the Public Administration to boost output. Gain confidence and clarity in your communication. Explore different career routes in this field. This comprehensive three-in-one Public Administration course equips you with critical guidance, methods, and strategies for increasing both employee and professional development. The Public Administration course from Next Generation's easy-to-digest and deliverable modules will provide you with the most essential and useful knowledge for growing your profession, from setting personal development goals to forming a cross-functional team. You may use the knowledge you've gained in this extensive course package in your everyday life. You may take this self-paced online course from the convenience of your home. Our courses are well-researched and created by trainers with exceptional skills. The program will enhance your competence in the field you choose to pursue. The interactive lessons in the course are straightforwardly designed, so understanding them won't be difficult. Show off your new skills with a certificate of completion Once you complete the Public Administration course, you will be eligible to request a digital certificate for free. For Printed Transcript & Hardcopy Certificate- 4.99 GBP (Inside the UK Postal Fee) 8.99 GBP (International Delivery Fee) CPD 30 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This comprehensive three-in-one bundled Public Administration course has no restrictions for people registering for it. Anyone between the age of above sixteen can apply for the course. So whether you are an eager learner to explore the deeper unknown facts of the subject or a skilled individual in this field who wishes to enhance their career prospects further can take this course. Requirements No previous knowledge is required to enrol in this training. Career path The aim of this exclusive bundle Public Administration course is to help you toward your dream career. So, complete this course and enhance your skills to explore opportunities in relevant areas.

Level 3 & 5 Endorsed Diploma | QLS Hard Copy Certificate Included | FREE 5 CPD Courses | Lifetime Access

Getting Started The qualification has been planned to lay the business administration sector groundwork. They convey recognition and demonstrable skills to the management segments as well. We allow the learners to use the chance to gain from these programs that will offer them relevant aptitudes and qualities. The diploma is credited at Level 6, with a total credit of 120 points. It is devised that the learners completing level 6 Diploma will progress to either Qualifi Level 7 Diplomas in Management. The underlying principle of the course is to ensure a career path for learners who wish to build their care capacities within the business sector. The result of the diploma, an accepted UK qualification, is for the aspirants to have the expertise and the skills needed by organisations worldwide. All the programs are designed to provide learning based on concepts and practical insights that are necessary for the companies of the present and future. Apart from this, we look forward to building up efficient team leaders, managers and leaders through the invention and delivery of learning required for the industry. The qualification is also fit for part-time learners in the workplace but yet eligible for full-time learners who can involve informal work placements or part-time employment. The learners can advance into or within employment in the business sector, either by the achievement of the awards directly or following further study QUALIFI Level 7 Diplomas. Key Benefits This qualification will benefit the learner: To understand and apply the principles of leadership in a business environment. Review and apply the principles of business management within the industry. Select, collate, review and analyse information from various sources. To improve learner's employability by allowing them to explore the relationship between theories and their practical application. Upon completing this Level 6 diploma, learners can progress to the first year of postgraduate study or a Qualifi Level 7 Diploma. Key Highlights Are you visualising yourself as the future manager to continue to bring recognition and professionalism across several sectors? Then, the Level 6 Diploma in Business Administration designed by Qualifi helps to develop and reward the business managers of today and the future. Remember! The assessment for the qualification is done based on assignments only, and you do not need to worry about writing any exam. With the School of Business and Technology London, you can complete the qualification at your own pace, choosing online or blended learning from the comfort of your home. Learning and pathway materials and study guides developed by our Qualifi-approved tutors will be available around the clock in our cutting-edge learning management system. Most importantly, at the School of Business and Technology London, we will provide comprehensive tutor support through our dedicated support desk. If you choose your course with blended learning, you will also enjoy live sessions with an assigned tutor, which you can book at your convenience. Career Pathways The Qualifi Level 6 Level Diploma in Business Administration can open many career pathways including, but not limited to: Operations Manager, with an estimated average salary of £46,814 per annum Account Manager, with an estimated average salary of £36,338 per annum Financial Analyst with an estimated average salary of £47,465 per annum Marketing Manager, with an estimated average salary of £45,623 per annum Sales Manager, with an estimated average salary of £48,042 per annum Business Analyst, with an estimated average salary of £54,347 per annum Business Consultant with an estimated average salary of £64,223 per annum   About Awarding Body QUALIFI, recognised by Ofqual awarding organisation has assembled a reputation for maintaining significant skills in a wide range of job roles and industries which comprises Leadership, Hospitality & Catering, Health and Social Care, Enterprise and Management, Process Outsourcing and Public Services. They are liable for awarding organisations and thereby ensuring quality assurance in Wales and Northern Ireland. What is included?   Outstanding tutor support that gives you supportive guidance all through the course accomplishment through the SBTL Support Desk Portal. Access our cutting-edge learning management platform to access vital learning resources and communicate with the support desk team. Quality learning materials such as structured lecture notes, study guides, and practical applications, including real-world examples and case studies, will enable you to apply your knowledge. Learning materials are provided in one of the three formats: PDF, PowerPoint, or Interactive Text Content on the learning portal. The tutors will provide Formative assessment feedback to improve the learners' achievements. Assessment materials are accessible through our online learning platform. Supervision for all modules. Multiplatform accessibility through an online learning platform. This facilitates SBTL in providing learners with course materials directly through smartphones, laptops, tablets or desktops, allowing students to study at their convenience. Live Classes (for Blended Learning Students only) Assessment Time-constrained scenario-based assignments No examinations Entry Requirements   The qualifications have been made available to all without artificial barriers denying access and progression. The primary requirement is to get through the interview, and they are expected to hold the following, Learners who possess Qualifications at Level 5 and or Learners who have work experience in the business sector and exhibit ambition with apparent career goals; We also accommodate students with significant years of experience even though they do not possess formal qualifications. The criteria for admission will be through interviews for those who can demonstrate the skills to cope with the demands of the course. Progression   Learners completing the QUALIFI Level 6 Diploma in Business Administration will progress to: Any QUALIFI Level 7 Diploma, or The first year of postgraduate study, or Directly into employment in an associated profession.   Why gain a QUALIFI Qualification?   This suite of qualifications provides enormous opportunities to learners seeking career and professional development. The highlighting factor of this qualification is that: The learners attain career path support who wish to pursue their career in their denominated sectors; It helps provide a deep understanding of the business management sector and managing the organisations, which will, in turn, help enhance the learner's insight into their chosen sector. The qualification provides a real combination of disciplines and skills development opportunities. The Learners attain in-depth awareness concerning the organisation's functioning, aims and processes. They can also explore ways to respond positively to this challenging and complex business management environment. The learners will be introduced to managing various business management functions using theory, practice sessions and models that provide valuable knowledge. As a part of this suite of qualifications, the learners will be able to explore and attain hands-on training and experience in this field. Learners also learn to face and solve issues then and there by exposure to all the Units. The qualification will also help to Apply scientific and evaluative methods to develop those skills. Find out threats and opportunities. Develop knowledge in managerial, organisational and environmental issues. Develop and empower critical thinking and innovativeness to handle problems and difficulties. Practice judgment, own and take responsibility for decisions and actions, and. Develop the capacity to perceive and reflect on individual learning and improve their social and other transferable aptitudes and skills. Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. UNIT1- Management Control Reference No : BA601 Credit : 20 || TQT : 200 The primary aim of this unit is to make learners understand the concepts and their application in business organisations of management control systems. UNIT2- Management of Sales force Reference No : BA602 Credit : 20 || TQT : 200 The unit aims to explore the concept of customer relationship management, planning and decision-making process to achieve sales force target at local and international markets. UNIT3- Strategic Marketing Management Reference No : BA603 Credit : 20 || TQT : 200 This unit aims to introduce learners about the strategic reflections on the significant issues on marketing management. Learners will be able to know marketing nature, planning process, segmentation and target marketing. UNIT4- Business Law Reference No : BA604 Credit : 20 || TQT : 200 This unit aims to introduce the importance of law in businesses and organisations, including main features of English Legal systems, contract laws, sales of goods acts and credit transactions as well as intellectual property law. This unit will develop skills in direction and encourages their application to business. UNIT5- Research Project including Research Methods Reference No : BA605 Credit : 20 || TQT : 200 This unit aims to introduce the learner to research methods and how to produce a new project based on their findings. Delivery Methods School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments. We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish. The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.