518 Administration courses delivered Live Online

Duration 3 Days 18 CPD hours This course is intended for Students receive comprehensive Microsoft Dynamics exam preparation, becoming familiarized with the Dynamics CRM customization and configuration tools. Aspirants also learn to leverage the platform tools to create custom objects, automate tasks, modify user interface, and perform other such customizations. Overview Configure the Dynamics CRM settingsConfigure different entities and fieldsImplement entity relationships, custom actions, workflows, and dialogsIdentify scenarios for utilizing multiple forms, and design considerations for chartsSet default share views and public views, and configure and manage dashboardsIdentify role-based business processesIdentify and manage business requirements and teams This course explains everything you need to know about customizing and configuring the Dynamics CRM 365 system in accordance with a company?s specific requirements. Introduction to Customization and Configuring Dynamics CRM Talent and Course Introduction Module Overview CRM Overview What is Dynamics Customization and Configuration? CRM Architecture Customization Methodology Module review Obtaining a Dynamics CRM Trial TEST YOUR KNOWLEDGE MODULE 1' Manage Microsoft Dynamics CRM Online Subscriptions Module Overview Configuring CRM Overview of CRM Security User Administration Mailboxes Teams CRM Security Model Module Overview Purpose of the CCRM Security Model Privileges Access Levels Security Roles Hierarchy Security Hierarchy Types Module review Introduction to Solutions Module Overview Solutions Overview Solution Detail Creating and Working with Solutions Working with Solution Assets Exporting Solutions Importing Solutions Module review Entity and Field Customization Module Overview Types Entities Entity Ownership Entity Properties System vs Custom Entities Custom Entities and Security Roles Overview of Fields Field Properties Module review Additional Field Customization Module Overview Creating Fields to Meet Client Needs Calculated Fields Rollup Fields CRM Option Sets Alternate Keys Field Level Security State and Status Reason Transitions Module Review Configure mobile devices Module Overview Types of Relationships How and where they are created Many to Many Relationships Hierarchical Data Entity Mapping Connection and Connection Roles Module Review Customizing Forms Module Overview Form types Qualities of a good form Building a Form Specialized Form Components Access Teams and Sub Grids Working with Navigation Additional Form Types Multiple Forms Form customizations and Mobile Clients Module Review Business Rules Module Overview Business Rules Business Rule Scope Trigger Rules Condition and Actions Else Conditions and Actions Occur When Conditions Are True Module review Views and Visualizations Module Overview Using Views View Customization System View Types Quick Find Customization Charts Customizing Dashboard Themes Module Review Introduction to Processes Module Overview Processes and Automation Workflow Basics Module review Business Process Flows What are CRM Business Process Flows Enabling Business Process Flows Steps Stages and Categories Conditional Branching Module Review Bringing it all Together Module Overview Review of Customization Topics Covered Senario Packaging in a Solution Module review

Personal Tax Return and Self Assessment training Course Most self-employed people and directors of companies have to do submit a Tax Return every year. If you are a self-employed person you may learn how to do tax return yourself. As a result, you can save money by not having to pay an external agent. Don't forget You can also save more money as you will know more about how to apply for a tax rebate. According to statistics, more than 60% of taxpayers not sure how to do tax return correctly and lose money for not knowing how to apply for a tax rebate correctly. If you want to offer tax services to the general public, then skills in this sector can dramatically improve your job prospect or business prospect. How to do a tax return Firstly, you need to be registered with HMRC to process your tax return. You should get a UTR (Unique Tax Reference) no, which is your personal identification no for tax purpose. Once you have details for all incomes and expenditure, you can submit them electronically to HMRC. The deadline for submitting a personal tax return is 31 January for the previous tax year. Apply for a Tax Rebate It is possible that you could be eligible for a tax rebate. The most possible scenarios are When you pay more tax than required Submitting an incorrect tax return Claiming special Tax relief There could be many more reasons why should you get a tax refund. It is vital to know the scenarios under which you should apply for a tax rebate. Identify the type(s) of returns that may be completed Understand the duties and responsibilities of a bookkeeper / tax agent when completing self-assessment tax returns Calculating the taxes on profits for Self Employed & on income for Employed individuals Understanding differences between Drawings & Dividends Introduction to UTR and NI Classes Understanding Tax Return submission procedures to HMRC (using 2 individual Scenarios) Analysing Class 2 & Class 4 NIC Analysing Personal Allowance Analysing Income from Self Employments Employment benefits Analysis Analysis of Car & Fuel benefits Analysis on savings and investment income and tax implications on them. Introduction to Capital Gains Tax analysis Introduction to Inheritance Tax Analysis Understanding the procedure for payment and administration of both tax and National Insurance Contributions

Duration 5 Days 30 CPD hours This course is intended for System installersSystem integratorsSystem administratorsNetwork administratorsSolution designers Overview After taking this course, you should be able to:Describe the Cisco IOS XR software architecture, high availability components, and scalability featuresPerform basic configurations on a Cisco IOS XR routerDescribe Cisco IOS XR software operationsDescribe the configuration file systemPerform Cisco IOS XR software installationsConfigure AAA servicesConfigure NTPConfigure Simple Network Management Protocol (SNMP), telemetry, and loggingConfigure routing protocolsMonitor processesUse error messages and core dumps he Introduction to Cisco IOS XR (IOSXR100) v2.0 course introduces you to the features and functions of the Cisco© Internetwork Operating System (Cisco IOS©) XR Software operating system. You learn the fundamental concepts on which the operating system is based and Cisco IOS XR basic operations, system administration, and troubleshooting. Cisco IOS XR Software Overview Platform Overview Cisco IOS XR Architecture Cisco IOS XR High Availability Cisco IOS XR Software Configuration Basics Cisco IOS XR Configuration Operations Cisco IOS XR Initial Configuration Reviewing the Configuration Cisco IOS XR Software Operations Examining Configuration Operations Examining Configuration Rollback and Recovery Configuration File System Overview Examining the Binary Configuration Examining the Commit Database Examining the ASCII Configuration Examining the Nonvolatile Generation (NVgen) Files Verifying Cisco Fabric Services (CFS) Integrity Cisco IOS XR Software Installation Software Package Basics Installing Software Packages AAA Security AAA Fundamentals Task-Based Security Configuring a User Security Policy Authentication with Remote Servers Configuring Router to AAA Server Communication Configuring Authentication Terminal Access Controller Access-Control System Plus (TACACS+) Command Authorization Configuring Accounting AAA Troubleshooting Network Time Synchronization Network Time Protocol SNMP, Telemetry, and Logging Examining SNMP Examining Telemetry Examining Logging Basic Routing Configuration Configuring Intermediate System to Intermediate System (IS-IS) Configuring Open Shortest Path First (OSPF) Configuring Border Gateway Protocol (BGP) Configuring Routing Protocol for LLN (RPL) Policy Packet Filtering Access Control Lists Unicast Reverse Path Forwarding Management Plane Protection Monitoring Process Examining Processes and Threads Process Crashes Commands for Debugging Processes Restartability of Processes Process Monitoring Identifying Memory Problems Memory Depletion Core Dumps Core Dump Fundamentals Using Core Dump Information Additional course details: Nexus Humans Cisco Introduction to Cisco IOS XR v2.0 (IOSXR100) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Introduction to Cisco IOS XR v2.0 (IOSXR100) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for Experienced vSphere administrators who want to use available tools to automate day-to-day tasks. Overview By the end of the course, you should be able to meet the following objectives:Describe the features and benefits of automation in a vSphere environmentUnderstand the role of the vSphere Web services API in automationUse the Managed Object Browser to view the structure of the vSphere Web services API and theVMware vCenter Server? inventoryUse vSphere PowerCLI to deploy and manage virtual machines and virtual infrastructureRun and manage vRealize Orchestrator workflows from the libraryDesign, develop, and run custom, reusable vRealize Orchestrator workflowsIncorporate JavaScript into vRealize Orchestrator workflowsSelect the appropriate tool for automating tasks in vCenter Server This course equips experienced administrators with the knowledge to use the automation tools that all vSphere customers have access to. Students learn how to automate administration tasks with VMware vSphere© PowerCLI? and VMware vRealize© Orchestrator?. Course Introduction Introductions and course logistics Course objectives Automation in vSphere Identify the features and the advantages of automation List the tools used to automate vCenter Server tasks vSphere API Identify the function of an API Recognize the components of VMware vSphere© API Understand how an API is consumed View objects and invoke methods with the Managed Object Browser vSphere PowerCLI Basics Connect vSphere PowerCLI to vCenter Server systems and VMware ESXi? hosts Understand vSphere PowerCLI concepts Use vSphere PowerCLI cmdlets Deploy and manage virtual infrastructure Advanced vSphere PowerCLI and the vSphere API Explore the vSphere object model Capture code with Onyx Use vSphere API documentation to analyze vCenter Server actions View objects with the Get-View cmdlet vSphere PowerCLI Use Cases Manage host networking Create a distributed switch Migrate hosts Create reports vRealize Orchestrator Basics Identify workflow components Run and manage library workflows Edit a workflow Build and schedule a simple workflow Debug a workflow vRealize Orchestrator Advanced Identify and use advanced vRealize Orchestrator workflow elements Implement vRealize Orchestrator workflow nesting Use variable types in a workflow Use JavaScript to create complex workflows Incorporate an Oynx script in a workflow vRealize Orchestrator Use Cases Create automation workflows that map to real-world scenarios Create reporting workflows that map to real-world scenarios Create migration workflows that map to real-world scenarios Create provisioning workflows that map to real-world scenarios vRealize Orchestrator PowerCLI Plug-In Invoke external scripts and pass workflow parameters as script inputs Generate new vRealize Orchestrator actions from Windows PowerShell and vSphere PowerCLI scripts and cmdlets Browse snap-ins and their associated cmdlets in the vRealize Orchestrator workflow editor vRealize Orchestrator Integration Understand the connectivity options for vRealize Orchestrator Differentiate between north-facing and south facing APIs List the APIs and their use cases Run a workflow through a REST call Guest Operations with vRealize Orchestrator and vSphere PowerCLI Use the most appropriate tools to perform guest operations Software Development Process & Tools Understand the software development lifecycle Understand version control system tools Map the correct tools to vRealize Orchestrator and vSphere PowerCLI

Duration 5 Days 30 CPD hours This course is intended for Security Professionals working with Kubernetes Clusters Container Orchestration Engineers DevOps Professionals Overview In this course, students will learn and practice essential Kubernetes concepts and tasks in the following sections: Cloud Security Fundamentals Cluster Hardening System Hardening Minimize Microservice Vulnerabilities Supply Chain Security Disaster Recovery Secure Back-up and Restore This class prepares students for the Certified Kubernetes Security Specialist (CKS) exam. Kubernetes is a Cloud Orchestration Platform providing reliability, replication, and stabilitywhile maximizing resource utilization for applications and services. By the conclusion of this hands-on, vendor agnostic training you will be equipped with a thorough understanding ofcloud security fundamentals, along with the knowledge, skills and abilities to secure a Kubernetes cluster, detect threats, and properly resolve a security catastrophe. This courseincludes hands-on instruction which develops skills and knowledge for securing container-based applications and Kubernetes platforms, during build, deployment, and runtime. We prioritizecovering all objectives and concepts necessary for passing the Certified Kubernetes Security Specialist (CKS) exam. You will be provided the components necessary to assemble your ownhigh availability Kubernetes environment and harden it for your security needs. Learning Your Environment Underlying Infrastructure Using Vim Tmux Cloud Security Primer Basic Principles Threat Analysis Approach CIS Benchmarks Securing your Kubernetes Cluster Kubernetes Architecture Pods and the Control Plane Kubernetes Security Concepts Install Kubernetes using kubeadm Configure Network Plugin Requirements Kubeadm Basic Cluster Installing Kubeadm Join Node to Cluster Kubeadm Token Manage Kubeadm Tokens Kubeadm Cluster Upgrade Securing the kube-apiserver Configuring the kube-apiserver Enable Audit Logging Falco Deploy Falco to Monitor System Calls Enable Pod Security Policies Encrypt Data at Rest Encryption Configuration Benchmark Cluster with Kube-Bench Kube-Bench Securing ETCD ETCD Isolation ETCD Disaster Recovery ETCD Snapshot and Restore Purge Kubernetes Purge Kubeadm 3Purge Kubeadm Image Scanning Container Essentials Secure Containers Creating a Docker Image Scanning with Trivy Trivy Snyk Security Manually Installing Kubernetes Kubernetes the Alta3 Way Deploy Kubernetes the Alta3 Way Validate your Kubernetes Installation Sonobuoy K8s Validation Test Kubectl (Optional) Kubectl get and sorting kubectl get kubectl describe Labels (Optional) Labels Labels and Selectors Annotations Insert an Annotation Securing your Application Scan a Running Container Tracee Security Contexts for Pods Understanding Security Contexts AppArmor Profiles AppArmor Isolate Container Kernels gVisor Pod Security Pod Security Policies Deploy a PSP Pod Security Standards Enable PSS Open Policy Agent (OPA) Admission Controller Create a LimitRange Open Policy Agent Policy as Code Deploy Gatekeeper User Administration Contexts Contexts Authentication and Authorization Role Based Access Control Role Based Access Control RBAC Distributing Access Service Accounts Limit Pod Service Accounts Securing Secrets Secrets Create and Consume Secrets Hashicorp Vault Deploy Vault Securing the Network Networking Plugins NetworkPolicy Deploy a NetworkPolicy mTLS Linkerd mTLS with istio istio Threat Detection Active Threat Analysis Host Intrusion Detection Deploy OSSEC Network Intrusion Detection Deploy Suricata Physical Intrusion Detection Disaster Recovery Harsh Reality of Security Deploy a Response Plan Kasten K10 Backups Deploy K10

This practitioner-level 4 award encourages individuals in IT and technical roles to explore the many teams, ideas, and functions within an organisation and maximise their contribution. You will achieve this by learning the key concepts and considering behaviour and response in different scenarios.

Free relationships and sex education training for professionals working in North Wales. Cwmni Addysg Rhyw - Sex Education Company has been commissioned to deliver relationships and sex education (RSE) training to BCUHB staff and partner organisations in North Wales. The aim of this training is to increase confidence and skills to work more effectively with issues concerning sexual health and vulnerable young people. 'The best training I have ever attended!' 'Fun & informative' Attend the first day of the course if you simply want to update your RSE information and attend both days if you want to gain skills and confidence in delivering RSE to individuals or groups. Day one Vulnerable clients Attitudes and values in relation to practice The law and sex Key sexual health issues, including safer sex Gender identity and sexual orientation Communication and sexual health Relevant resources Day two - Additional second day/module for delivering RSE Assessing learning needs Developing purpose and learning outcomes Managing safety and boundary issues Planning, delivering and evaluating sessions Each day will run from 9.30am to 4.30pm via Teams or Zoom. For more information and/or to be added to our mailing list contact Mel Gadd mel@sexeducationcompany.org Terms & conditions: Cwmni Addysg Rhyw facilitates externally funded training to staff that work in the public, private, voluntary and independent sectors. There is significant investment of resources in terms of time, planning and budget to deliver this service and due to repeated incidents of non-attendance without notice it has now become necessary to introduce a charging policy for cancellation and non attendance. Although this course is free of charge to attend we will charge late cancellation administration fees as follows: No notification of non-attendance - £50, less than 48 hours notice of non-attendance £30, Less than 1 weeks notice of non-attendance £25. By registering on the course you agree to these charges on late cancellation or failure to attend. As we usually have a reserve list for our courses we ask you to only book on the course if you can attend the whole day. Arriving late or leaving early will be classed as non-attendance and may be charged as such. We will be delivering this training via Teams or Zoom. It is your responsibility to ensure you can use the platform before booking. If you are unable to access the training on the day because you can't access the platform this will be classed as non attendance and will be charged as such. If you want to check that you can access the training via teams/zoom before booking please contact us. We are happy to set up a quick call for you to check access.

Duration 3 Days 18 CPD hours This course is intended for The primary audience for this course is as follows: Cloud administrators Cloud solution architects Customer sales engineers DevOps engineers Sales engineers Systems engineers Technical solutions architects Overview After you complete this course the learner will be able to meet these overall objectives: Explain business and technical challenges of going to the cloud Understand benefits of an application-centric hybrid cloud multicloud management platform Navigate Cisco CloudCenter Suite architecture Understand Cisco CloudCenter Suite administrative capabilities including cloud management, multi-tenancy, governance, and policy enforcement Describe application lifecycle management and provisioning in cloud Describe how to use Cisco CloudCenter Suite to manage the workloads in multicloud CLDCCS, Mulitcloud Management with Cisco© CloudCenter Suite is a 3-day intensive training course that teaches you to securely design, automate, and deploy applications across multiple clouds while optimizing cost and compliance with comprehensive reporting, visibility, and policy-enforcement. Through a combination of lessons with hands-on lab exercises, you will learn to simplify the lifecycle management of multicloud applications, workflows, and their infrastructure. This course will help you: Acquire the advanced skills and techniques for API calls, that can deploy and manage workloads in multiple environments without having deep cloud expertise Learn provisioning and orchestration, cost management, and workload optimization by leveraging cloud management Understanding Cloud Transitions Overview of Traditional IT Introducing Cisco CloudCenter Suite Cisco CloudCenter Suite Definition Setting Up Cisco CloudCenter Workload Manager Artifact Repository Overview and Configuration Understanding User Administration and Multitenancy in Cisco CloudCenter Suite Cisco CloudCenter Suite User Roles Grasping Application Modeling in Cisco CloudCenter Workload Manager Model an Application Identifying Resource Placement Callouts and Lifecycle Actions in Cisco CloudCenter Workload Manager Resource Placement and Validation Callout Understanding Application Deployment Framework in Cisco CloudCenter Workload Manager Workload Manager Application Parameters Exploring Application Services in Cisco CloudCenter Workload Manager Application Services Framework Integrating Cisco CloudCenter Workload Manager with Cisco Application-Centric Infrastructure Configure CloudCenter Workload Manager for Cisco ACI Introducing Application Management in Cisco CloudCenter Workload Manager Cisco CloudCenter Workload Manager Actions Library Exploring Advanced Features in CloudCenter Workload Manager Scheduling an Application in Cisco CloudCenter Workload Manager Comprehending Policies and Tagless Governance in CloudCenter Workload Manager Cisco CloudCenter Workload Manager Policies Introducing Action Orchestrator and Cost Optimizer in Cisco CloudCenter Suite Action Orchestrator in Cisco CloudCenter Suite Additional course details: Nexus Humans Cisco Multicloud Management with Cisco CloudCenter Suite (CLDCCS) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Multicloud Management with Cisco CloudCenter Suite (CLDCCS) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for Students who need to know how to implement and manage Cisco ASA 5500-X. Overview Upon successful completion of this course, students should be able to do the following:? Technology and features of the Cisco ASA? Cisco ASA product family? How ASAs protect network devices from attacks? Bootstrap the security appliance? Prepare the security appliance for configuration via the Cisco Adaptive Security Device Manager (ASDM)? Launch and navigate ASDM? Essential security appliance configuration using ASDM and the command-line interface (CLI)? Configure dynamic and static address translations? Configure access policy based on ACLs? Use object groups to simplify ACL complexity and maintenance? Use the Modular Policy Framework to provide unique policies to specific data flows? Handle advanced protocols with application inspection? Troubleshoot with syslog and tcp ping? Configure the ASA to work with Cisco Secure ACS 5.2 for RADIUS-based AAA of VPNs? Implement site-to-site IPsec VPN? Implement remote access IPsec and SSL VPNs using the Cisco AnyConnect 3.0 Secure Mobility Client? Work with the 5.x Legacy Cisco IPsec VPN client and Anyconnect VPN client? Deploy clientless SSL VPN access, including smart tunnels, plug-ins, and web-type ACLs? Configure access control policies to implement your security policy across all classes of VPN? Configure Active/Standby failover for both firewall and VPN high availability Student will gain the essential skills required to configure, maintain, and operate Cisco ASA 5500-X Series Adaptive Security Appliances based on ASA Software v9.x. Cisco ASA Essentials ? Lesson 1: Evaluating Cisco ASA Technologies ? Lesson 2: Identifying Cisco ASA Families Basic Connectivity and Device Management ? Lesson 1: Preparing the Cisco ASA for Network Integration ? Lesson 2: Managing Basic Cisco ASA Network Settings ? Lesson 3: Configuring Cisco ASA Device Management Features Network Integration ? Lesson 1: Configuring Cisco ASA NAT Features ? Lesson 2: Configuring Cisco ASA Basic Access Control Features Cisco ASA Policy Control ? Lesson 1: Cisco ASA Modular Policy Framework ? Lesson 2: Configuring Cisco ASA Connection Policy Cisco ASA VPN Architecture and Common Components ? Lesson 1: Implementing Profiles, Group Policies, and User Policies ? Lesson 2: Implementing PKI Services Cisco ASA Clientless Remote Access SSL VPN Solutions ? Lesson 1: Deploying Basic Clientless VPN Solutions ? Lesson 2: Deploying Advanced Application Access for Clientless SSL VPNs Cisco AnyConnect Remote Access SSL Solutions ? Lesson 1: Deploying a Basic Cisco AnyConnect Full-Tunnel SSL VPN Solution Cisco ASA Remote Access IPsec VPNs ? Lesson 1: Deploying Cisco Remote Access VPN Clients ? Lesson 2: Deploying Basic Cisco Remote Access IPsec VPN Solutions Cisco ASA Site-to-Site IPsec VPN Solutions ? Lesson 1: Deploying Basic Site-to-Site IPsec VPNs ? Lesson 2: Deploying Advanced Site-to-Site IPsec VPNs Cisco ASA High Availability and Virtualization ? Lesson 1: Configuring Cisco ASA Active/Standby High Availability Labs Lab 1: Prepare the ASA for Administration Lab 2: Fundamental ASA Configuration Lab 3: Network Address Translation (NAT) Lab 4: Basic Access Control Lab 5: Basic Protocol Inspection Lab 6: Licensing, ACS, and Public CA Lab 7: Basic Clientless SSL VPN Lab 8: Clientless SSL VPN - Thin Apps Lab 9: Basic AnyConnect Full Tunnel SSL VPN Lab 10: Remote Access IPSec VPN Lab 11: IPSec Site-to-Site VPN Lab 12: Active/Standby Failover

Duration 2 Days 12 CPD hours This course is intended for This class is designed for experienced Salesforce Administrators who are responsible for setting up, configuring, and managing Service Cloud. Prior to taking this class, you should have a solid understanding of Salesforce functionality and concepts, at least 6 months of experience using Salesforce, and the Salesforce Administrator credential or equivalent knowledge. Overview Set up the case management process automating the support process with queues, assignment/escalation rules, and Process Builder. Configure Salesforce knowledge to help you manage the creation, publication, and maintenance of knowledge articles. Enable entitlements to set up service contracts. Set up the Salesforce Service Console app to help your support reps work more efficiently. Understand the capabilities of the Softphone Utility in the Lightning Console. Configure online chat with customers using Web Chats. Understand and set up communities. Leverage Service Cloud to scale your support efforts and improve customer service. In this 2-day class, Service Cloud experts will walk you through how to configure and maintain Service Cloud for your organization. Learn how to set up service contracts with milestones and entitlements, set up the Service Console application, add the Softphone Utility to your Lightning Console, and set up Web Chats to provide frictionless customer support. Learn how to configure a Customer Community so you can connect customers to knowledge articles and community members to find answers instantly. Case Escalations and Entitlements Create processes to streamline a support team?s workflow and case management. Customize fields, page layouts, and record types for different kinds of support cases. Define picklist values for each new record type. Create case assignment rules, queues, and escalation rules to push cases to the appropriate support team at the appropriate time. Create and manage entitlements to customize the level of support for each customer. Salesforce Knowledge Enable Lightning Knowledge and assign appropriate user licenses. Customize page layouts and record types to support knowledge article management. Customize access to, permissions for, and visibility of knowledge tools and processes. Create and manage articles to ensure quality of information. Manage and close cases more efficiently using knowledge articles. Lightning Service Console Create your own Service Console app. Customize the Lightning Console pages. Add Utilities to your console. Enable and utilize Chat (formerly Live Agent). Optimize the use of Omni-Channel. Salesforce Self-Service Communities Enable communities in your Salesforce org. Create a permission set for effective administration of communities. Customize the look and layout of the community. Add the Reputation component to the community. Additional course details: Nexus Humans Salesforce Administer and Maintain Service Cloud (ADX261) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Salesforce Administer and Maintain Service Cloud (ADX261) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.