534 Administration courses in Forfar delivered Live Online

Duration 1.5 Days 9 CPD hours This course is intended for This course is designed for WebSphere administrators who have experience with stand-alone application server environments, and want to learn about creating and managing a federated environment. Overview After completing this course, you should be able to: Describe the architectural concepts that are related to WebSphere Application Server Network Deployment Create a deployment manager instance Federate an application server to a cell Add a stand-alone application server to a WebSphere Application Server cell Cluster an application server within a WebSphere Application Server cell Configure WebSphere Application Server SSL security settings Deploy applications in clustered environments Describe the features of Intelligent Management This course teaches you the skills that are needed to administer IBM WebSphere Application Server V9 in a federated environment.This release of IBM WebSphere Application Server provides enhanced support for standards (notably Java 7 EE), emerging technology, and a choice of development frameworks.In this course, you learn how to configure and maintain IBM WebSphere Application Server V9 Network Deployment. You learn how to deploy and create a deployment manager and federate a cell. In addition, you learn how to create a cluster within the federated cell.Throughout the course, hands-on exercises and demonstrations reinforce lecture content. You gain practicalexperience with WebSphere Application Server V9 by completing tasks such as creating a deployment manager, federating a stand-alone application server, creating a custom profile, and clustering an existing application server. Course Introduction WebSphere Application Server architecture: Federated Federating a cell Exercise: Configuring the lab workstation Exercise: Creating a federated cell Workload management Exercise: Clustering and workload management WebSphere security: SSL Exercise: Configuring SSL for WebSphere Overview of Intelligent Management Course summary

Duration 5 Days 30 CPD hours This course is intended for Linux system administrators, site reliability engineers, and other IT professionals with some Ansible experience who are interested in learning how to manage and automate the deployment, configuration, and operation of key network services included with Red Hat Enterprise Linux 8. Overview Provide key network services using software included with Red Hat Enterprise Linux 8, including DNS with Unbound and BIND9, DHCP and DHCPv6, client e-mail transmission, printing service, NFS and SMB protocol file sharing, SQL database service with MariaDB, and web services using Apache HTTPD, nginx, Varnish, and HAProxy. Configure advanced networking for server use cases, including device teaming. Use Red Hat Ansible Engine to automate the manual deployment and configuration tasks covered in this course. Learn how to configure, manage, and scale key services used in the data center Red Hat Services Management and Automation (RH358) is designed for IT professionals with some experience managing Linux© systems and want to learn more about how to manage and deploy network services included with Red Hat© Enterprise Linux which are particularly important in the modern IT data center. You will learn how to install, configure, and manage basic configurations of these services manually, and then use Red Hat Ansible© Engine to automate your work in a scalable, repeatable manner. This course is based on Red Hat Ansible Engine 2.9 and Red Hat Enterprise Linux 8.1. 1 - Manage network services Discuss and review key tools and skills needed to manage network services. 2 - Configure link aggregation Improve the redundancy or throughput of network connections of servers by configuring Linux network teaming between multiple network interfaces. 3 - Manage DNS and DNS servers Explain the operation of DNS service, troubleshoot DNS issues, and configure servers to act as a DNS caching nameserver or as an authoritative name server. 4 - Manage DHCP and IP address assignment Explain and configure services used for IPv4 and IPv6 address assignment including DHCP, DHCPv6, and SLAAC. 5 - Manage printers and printing files Configure systems to print to a network printer that supports IPP Everywhere, as well as manage existing printer queues. 6 - Configure email transmission Discuss how mail servers operate, then configure a server to use system tools and Postfix to send email messages through an outbound mail relay. 7 - Configure MariaDB SQL databases Discuss the basic operation of SQL-based relational databases, perform basic SQL queries for troubleshooting, and be able to set up a simple MariaDB database service. 8 - Configure web servers Provide web content from Apache HTTPD or Nginx web servers, then configure them with virtual hosts and TLS-based encryption. 9 - Optimize web server traffic Improve performance of your web servers by using Varnish to cache static content being served and HAProxy to terminate TLS connections and balance load between servers. 10 - Provide file-based network storage Deliver simple file-based network shares to clients using the NFS and SMB protocols. 11 - Access block-based network storage Configure iSCSI initiators on your servers to access block-based storage devices provided by network storage arrays or Ceph storage clusters.

This Safer Handling Of Medication Training course is aimed at staff who are responsible for handling medication About this event This Safer Handling Of Medication Training course is aimed at staff who are responsible for the handling, administrating and disposal of medication within a care environment. Policies. Legislation. CQC Medication. Routes. Formulation. Types. Absorption. MDT. Roles and Responsibilities. Levels of support. Boundaries and agreed ways of working. Order. Receive. Store. Record. Transfer. Dispose. 7 R’s. Group Work. Sources of info. Practical session including MAR charts. Risk assessments. Person Centred Care. Review. Covert. Consent. Refuse. Errors and action. Infection Control and Technique.

Course Overview Outstanding customer service doesn’t happen by accident- it’s the result of clear communication, empathy, consistency, and a strong customer-focused mindset. This practical one-day course helps participants develop the mindset, skills and strategies needed to provide exceptional service and handle difficult situations with confidence and professionalism. Through real-world scenarios, role plays and interactive discussions, participants will learn how to build rapport, respond to customer needs, and create positive experiences that leave a lasting impression—whether communicating face-to-face, by phone, email, or online. Who Should Attend This course is ideal for: Frontline staff in retail, hospitality, healthcare, call centres, or public service Administration or reception staff Technical support or helpdesk officers Any team member who interacts with customers, clients or stakeholders No previous training in customer service is required. Learning Outcomes By the end of the course, participants will be able to: Understand what excellent customer service looks like and why it matters Communicate clearly, professionally and confidently in different situations Build rapport with a wide range of customers Show empathy and listen actively to understand customer needs Handle complaints, concerns and difficult conversations calmly and constructively Maintain a positive attitude, even under pressure Represent their organisation in a consistent and professional way Course Content 1. Foundations of Customer Service Excellence What is excellent customer service? First impressions and the customer journey Attitude, tone and mindset 2. Communicating with Confidence The power of words, tone and body language Active listening and questioning skills Managing expectations and saying "no" professionally 3. Creating Positive Connections Building rapport and trust quickly Adapting your style for different customers Service recovery: turning complaints into opportunities 4. Handling Difficult Situations Staying calm under pressure Responding to frustration, complaints or anger The LEAPS model for difficult conversations (Listen, Empathise, Apologise, Provide solution, Summarise) 5. Service Across Channels Delivering service via phone, email and online Professional email and message tone Tips for consistency across different platforms 6. Practical Application and Action Planning Real-life scenarios and role plays Personal action planning for immediate workplace impact Sharing service tips and best practices Delivery Method The course is delivered in an engaging, interactive format and includes: Short trainer-led discussions Scenario-based activities Role plays with coaching Group discussions and shared insights Available as a face-to-face or live virtual workshop. Inclusions Participant workbook and tools Practical checklists and communication templates Certificate of completion Access to optional post-course coaching support

This is a one hour webinar covering the basics of Anaphylaxis. 

Course Overview Outstanding customer service doesn’t happen by accident- it’s the result of clear communication, empathy, consistency, and a strong customer-focused mindset. This practical one-day course helps participants develop the mindset, skills and strategies needed to provide exceptional service and handle difficult situations with confidence and professionalism. Through real-world scenarios, role plays and interactive discussions, participants will learn how to build rapport, respond to customer needs, and create positive experiences that leave a lasting impression—whether communicating face-to-face, by phone, email, or online. Who Should Attend This course is ideal for: Frontline staff in retail, hospitality, healthcare, call centres, or public service Administration or reception staff Technical support or helpdesk officers Any team member who interacts with customers, clients or stakeholders No previous training in customer service is required. Learning Outcomes By the end of the course, participants will be able to: Understand what excellent customer service looks like and why it matters Communicate clearly, professionally and confidently in different situations Build rapport with a wide range of customers Show empathy and listen actively to understand customer needs Handle complaints, concerns and difficult conversations calmly and constructively Maintain a positive attitude, even under pressure Represent their organisation in a consistent and professional way Course Content 1. Foundations of Customer Service Excellence What is excellent customer service? First impressions and the customer journey Attitude, tone and mindset 2. Communicating with Confidence The power of words, tone and body language Active listening and questioning skills Managing expectations and saying "no" professionally 3. Creating Positive Connections Building rapport and trust quickly Adapting your style for different customers Service recovery: turning complaints into opportunities 4. Handling Difficult Situations Staying calm under pressure Responding to frustration, complaints or anger The LEAPS model for difficult conversations (Listen, Empathise, Apologise, Provide solution, Summarise) 5. Service Across Channels Delivering service via phone, email and online Professional email and message tone Tips for consistency across different platforms 6. Practical Application and Action Planning Real-life scenarios and role plays Personal action planning for immediate workplace impact Sharing service tips and best practices Delivery Method The course is delivered in an engaging, interactive format and includes: Short trainer-led discussions Scenario-based activities Role plays with coaching Group discussions and shared insights Available as a face-to-face or live virtual workshop. Inclusions Participant workbook and tools Practical checklists and communication templates Certificate of completion Access to optional post-course coaching support

Course Overview Outstanding customer service doesn’t happen by accident- it’s the result of clear communication, empathy, consistency, and a strong customer-focused mindset. This practical one-day course helps participants develop the mindset, skills and strategies needed to provide exceptional service and handle difficult situations with confidence and professionalism. Through real-world scenarios, role plays and interactive discussions, participants will learn how to build rapport, respond to customer needs, and create positive experiences that leave a lasting impression—whether communicating face-to-face, by phone, email, or online. Who Should Attend This course is ideal for: Frontline staff in retail, hospitality, healthcare, call centres, or public service Administration or reception staff Technical support or helpdesk officers Any team member who interacts with customers, clients or stakeholders No previous training in customer service is required. Learning Outcomes By the end of the course, participants will be able to: Understand what excellent customer service looks like and why it matters Communicate clearly, professionally and confidently in different situations Build rapport with a wide range of customers Show empathy and listen actively to understand customer needs Handle complaints, concerns and difficult conversations calmly and constructively Maintain a positive attitude, even under pressure Represent their organisation in a consistent and professional way Course Content 1. Foundations of Customer Service Excellence What is excellent customer service? First impressions and the customer journey Attitude, tone and mindset 2. Communicating with Confidence The power of words, tone and body language Active listening and questioning skills Managing expectations and saying "no" professionally 3. Creating Positive Connections Building rapport and trust quickly Adapting your style for different customers Service recovery: turning complaints into opportunities 4. Handling Difficult Situations Staying calm under pressure Responding to frustration, complaints or anger The LEAPS model for difficult conversations (Listen, Empathise, Apologise, Provide solution, Summarise) 5. Service Across Channels Delivering service via phone, email and online Professional email and message tone Tips for consistency across different platforms 6. Practical Application and Action Planning Real-life scenarios and role plays Personal action planning for immediate workplace impact Sharing service tips and best practices Delivery Method The course is delivered in an engaging, interactive format and includes: Short trainer-led discussions Scenario-based activities Role plays with coaching Group discussions and shared insights Available as a face-to-face or live virtual workshop. Inclusions Participant workbook and tools Practical checklists and communication templates Certificate of completion Access to optional post-course coaching support

Duration 5 Days 30 CPD hours This course is intended for Senior Linux system administrators who use high-availability clustering and fault-tolerant shared storage technologies to maximize resiliency of production services. Overview Install and configure a Pacemaker-based high availability cluster. Create and manage highly available services. Troubleshoot common cluster issues. Work with shared storage (iSCSI) and configure multipathing. Implement Logical Volume Manager (LVM) in cluster-aware configurations. Configure GFS2 file systems on storage shared by multiple nodes. Deploy reliable, available critical production services in a high availability cluster In the Red Hat High Availability Clustering (RH436) course, you will learn how to provide highly available network services to a mission-critical enterprise environment through the deployment and management of shared storage and server clusters. Created for senior Linux system administrators, this 4-day course strongly emphasizes lab-based activities. You will set up a cluster of systems running the Pacemaker component of the Red Hat Enterprise Linux High-Availability Add-On, and deploy Linux-based services such as web servers and databases on that cluster. Cluster storage components from the Resilient Storage Add-On are also covered; installations and applications that require multiple cluster nodes can access the same storage simultaneously. This includes Logical Volume Manager (LVM) Shared Volume Groups, Red Hat Global File System 2 (GFS2), and Device-Mapper Multipath. This course is based on Red Hat Enterprise Linux 8.3. Prerequisites Red Hat Certified System Administrator (RHCSA) exam (EX200) and associated courses. Red Hat Cerfitied Engineer (RHCE) exam (EX294) and associated courses. 1 - Creating high availability clusters Create a basic high availability cluster. 2 - Managing cluster nodes and quorum Manage node membership in the cluster and describe how it impacts cluster operation. 3 - Isolating malfunctioning cluster nodes Isolate unresponsive cluster nodes to protect data and recover services and resources after a failure. 4 - Creating and configuring resources Create basic resources and resource groups to provide highly available services. 5 - Troubleshooting high availability clusters Identify, diagnose, and fix cluster issues. 6 - Automating cluster and resource deployment Deploy a new high availability cluster and cluster resources using Ansible automation. 7 - Managing two-node clusters Operate two-node clusters while identifying and avoiding issues specific to a two-node cluster configuration. 8 - Accessing iSCSI storage Configure iSCSI initiators on your servers to access block-based storage devices provided by network storage arrays or Ceph storage clusters. 9 - Accessing storage devices resiliently Configure resilient access to storage devices that have multiple access paths. 10 - Configuring LVM in clusters Select, configure, and manage the correct LVM configuration for use in your cluster. 11 - Providing storage with the GFS2 cluster file system Use the GFS2 cluster file system to simultaneously pProvide tightly coupled shared storage that can be accessed by multiple nodes. 12 - Eliminating single points of failure Identify and eliminate single points of failure in your cluster to decrease risk and increase average service availability. Note: Course outline is subject to change with technology advances and as the nature of the underlying job evolves. For questions or confirmation on a specific objective or topic, please contact a training specialist. Additional course details: Nexus Humans Red Hat High Availability Clustering (RH436) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Red Hat High Availability Clustering (RH436) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 4 Days 24 CPD hours This course is intended for Senior Linux system administrators responsible for maximizing resource utilization through performance tuning. Overview Analyze and tune for resource-specific scenarios Applying tuning profiles with the tuned tool Tune in virtual environments (hosts and guests) Trace and profile system events and activities Tune resource limits and utilization using systemd-integrated cgroups Gather performance metrics and benchmarking data Red Hat© Enterprise Performance Tuning is designed to teach senior Linux© system administrators the methodology of performance tuning for Red Hat Enterprise Linux. This course discusses system architecture with an emphasis on understanding the implications of system architecture on system performance, methods for testing the effects of performance adjustments, open source benchmarking utilities, methods for analyzing system and networking performance, and tuning configurations for specific application loads. Prerequisites Become a Red Hat Certified Engineer (RHCE©), or demonstrate equivalent experience 1 - Introduction to performance tuning Understand the basic principles of performance tuning and analysis. 2 - Collecting, graphing, and interpreting data Gain proficiency in using basic analysis tools and in evaluating data. 3 - General tuning Learn basic tuning theory and mechanisms used to tune the system. 4 - Hardware profiling Understand and analyze hardware. 5 - Software profiling Analyze CPU and memory performance of applications. 6 - Mail server tuning Learn about basic storage tuning using an email server as an example. 7 - Large memory workload tuning Understand memory management and tuning. 8 - HPC workload tuning HPC workload tuning 9 - File server tuning Understand storage and network tuning in the context of a file server application. 10 - Database server tuning Tune memory and network performance using a database application as an example. 11 - Power usage tuning Tune systems with power consumption in mind. 12 - Virtualization tuning Tune ?host? and ?guest? for efficient virtualization.

Today's administrative professional needs flexibility and a broad portfolio of skills including self-motivation, assertiveness, and the ability to deal with difficult people. You will benefit from this course if you are an administrator, medical/legal secretary or PA, who wants to enhance your administrative support skills, as well as evaluating your existing techniques. This course will help you identify: your areas of strength and your areas for improvement in the work environment ways to accept new challenges and responsibilities with confidence what motivates you at work techniques to improve your planning and time management ways of improving your influencing and assertiveness skills your preferred working style (and relate it to your interaction with others) ways of using your initiative how to deal with challenging people, using recognised communication methods The course will help you develop a flexible set of skills that will allow you to succeed at work, no matter what the day throws at you. It will help you communicate effectively with a diverse range of colleagues and others with tact and diplomacy. And, finally, it will help you provide the administrative support that is essential for the smooth running of your area and of the organisation as a whole. 1 Introduction Overview Introductions Individual objectives 2 What exactly is your role? Before looking at new skills and techniques, where are you now? Do you have the skills, knowledge and attitude required to be an exceptional administrator? Understand your job criteria Identifying your strengths and areas for development Activity - skills analysis Activity - action plan 3 Building trust How can you build trust? Understanding the links between reliability, consistency and trust What is required to deliver efficient service? Activity: efficient service requirements of the professional administrator 4 Working styles Identifying your working style preference Understanding the importance of a flexible approach Identifying areas of improvement to become a more effective team member Activity: Questionnaire (completing, scoring and charting) Activity: drawbacks of my style Developing your working style 5 Assertiveness Understand the differences between behaviours Activity: Definition and characteristics of assertive / aggressive / passive behaviour Activity: Identifying different behaviours Understanding how to be more assertive How to use assertiveness techniques How to ask for feedback Activity: Making requests assertively Activity: Refusing requests assertively 6 Time management The importance of planning for success The importance of managing interruptions The importance of having clear purpose Time management best practices Activity: How do you plan your time? What prevents you improving your time management? How will you recognise success? 7 Prioritisation How to prioritise work to meet deadlines The prioritisation matrix Activity: Post it! 8 Dealing with interruptions The impact interruptions have on productivity How to manage interruptions Activity: What interruptions do you experience? What tactics can be employed to reduce these interruptions? 9 Close Open forum Summary Action planning