7454 Admin courses

Duration 5 Days 30 CPD hours This course is intended for This class is ideal for Salesforce Certified Administrators and Platform Developers responsible for developing and managing Industries CPQ applications, including catalogs and pricing. It's also designed for solution architects and technical architects looking to understand the full capabilities of Industries CPQ in order to formulate industry-specific solutions. This class is also a great foundation builder for anyone looking to earn the Salesforce Certified Industries CPQ Developer credential. Overview When you complete this course, you will be able to: Create 'perfect' orders using order capture and asset-based ordering functionality. Define products and product bundles in the shared catalog. Use pricing components to support simple and complex pricing strategies. Create promotions and discounts to adjust pricing for a limited time. Use rules to ensure the right products are available to the right customers at the right price. Build ordering and quoting solutions using Industries Digital Commerce & CPQ APIs. xplore how to develop Configure, Price, Quote (CPQ) solutions using Industries CPQ. In this class, our Industries CPQ experts will show you how to configure CPQ solutions that ensure your customers get the right products and the right prices at the right time. You?ll learn how to set up and manage products and prices, leverage promotions and rules to drive action, and build a guided experience declaratively using Industries Digital Commerce and CPQ APIs.Note: This class focuses on Industries CPQ, previously known as Vlocity CPQ, and does not cover Salesforce CPQ. Introduction Explore Communications, Media, and Energy and Utilities Clouds and Industries CPQ Understand the Industries CME Data Model Order Capture Create and Configure Orders Using the Cart Work with MACD and ABO Orders Cancel an Order Create Orders with Non-Assetizable Products Configure Data Movement Across Line Items Using Field Mapper Enterprise Product Catalog Create Attributes and Picklists Create Object Types and Learn Inheritance Architecture Create Products Set Product Attribute Metadata and Override Attribute Defaults Create Product Bundles and Define Product Cardinality Work with Product Lifecycle Dates Manage the Shared Catalog?s Platform Cache Pricing Configure One-Time and Recurring Prices Define Price Lists and Child Price Lists Implement Base and Bundled Prices Configure Time Plans and Policies Configure Advanced Pricing Strategies such as Attribute-Based Pricing and Usage Pricing Promotions and Discounts Determine the Difference Between Products, Product Bundles, and Promotions Compare Pricing Adjustments and Overrides Create Promotions for Existing Products Adjust Prices and Time Plans Create Contextual Discounts for Orders, Accounts, and Contracts Identify the Best Type of Pricing Adjustment Given a Scenario Rules Build Context Rules Components Create and Apply Context Rules to Products, Promotions, Price Lists, and Price List Entries Create Product Relationships to Recommend, Exclude, or Require other Products Create Advanced Rules to Modify Product Attributes During Order Capture Create Advanced Rules to Auto-Add Products to the Cart Identify the Best Type of Rule to Use Given a Scenario Guided Selling Customize a Guided LWC Interaction for Purchasing Products Explore Industries Digital Commerce LWC, SDK, and Cacheable APIs Learn About CpqAppHandler Service, Its Methods, and Cart-Based APIs Additional course details: Nexus Humans Salesforce Build CPQ Solutions for Industries (IPQ435) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Salesforce Build CPQ Solutions for Industries (IPQ435) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for Ideal candidate for this course Consultants Pre-sales Engineers Sales Engineers Systems Engineers Solutions Architects Overview This course teaches advanced level HPE Server technologies. Topics Include:HPE Apollo ServersHPE Moonshot ServersHPE Integrity SuperdomeX ServersManagement ToolsCustomer Engagement Skills This course teaches advanced level HPE Server technologies. Topics Include:HPE Apollo ServersHPE Moonshot ServersHPE Integrity SuperdomeX ServersManagement ToolsCustomer Engagement Skills Recognizing Industry Trends Describe trends affecting enterprises and explain how these trends lead to the four Transformation Describe key business challenges enterprises are facing. Review the role of a server architect, emphasizing how the architect helps companies. Provide an overview of the HPE enterprise server solutions covered in this course: Apollo solutions Moonshot Integrity Superdome X Gathering Customer Requirements Identify key decision makers and explain how to engage them in a discussion about the company?s business requirements and challenges Obtain data and documentation required to understand the company? business requirements Explain best practices for creating requirements statements and documents Advanced Architecture for Server Solutions Analyze the special needs of data, High Performance Computing (HPC), and mission-critical workloads Given a customers? specific requirements, architect a solution for a data, HPC, and mission critical workloads HPE Apollo Solutions for HPC Explain the features and benefits of HPE Apollo 2000, 6000, and 8000 solutions Position HPE Apollo 2000 and 6000 solutions for the right use cases and workloads Create an implementation plan for an HPE Apollo 2000 or 6000 solution, including plans for the proper performance, scalability, high availability, and management HPE Apollo 4000 for Data-Driven Organizations Briefly describe the HPE Apollo 4000 portfolio Position HPE Apollo 4000 solutions for the right use cases Create an implementation plan for an HPE Apollo 4000 solution, including plans for the proper performance, scalability, and high availability HPE Moonshot Solutions Briefly describe the HPE Moonshot portfolio Position HPE Moonshot solutions for the right use cases Explain options and best practices for designing the networking component of an HPE Moonshot solution HPE Moonshot Workloads Position HPE Moonshot cartridges for the right use cases and workloads Create an implementation plan for the following solutions, including plans for the proper performance, scalability, and high availability: Big data and analytics solution Video processing solution Mobile workspace solution Web infrastructure solution HPE Integrity Superdome X Solutions Explain the benefits of the HPE Integrity Superdome X and describe its available options Explain the benefits of nPar and RAS features for HPE Integrity X solutions Position HPE Integrity Superdome X solutions for the right use cases Create an implementation plan for HPE Integrity X solutions, including plans for the proper performance, scalability, fault tolerance, high availability, and manageability Monitoring and Managing HPE Solutions Recommend and substantiate the HPE management tools that optimize administrative operations for various customer environments Explain the benefits of the HPE Representational State Transfer (REST) application program interface (API) Working with Customer Business Financials Demonstrate business acumen through an ability to analyze financial statements Define basic financial terms used when talking with a customer's executive officers Calculate key performance indicators (KPIs) to analyze a customer's financial health and understand industry and company trends Use HPE tools analyze a company's financial position Additional course details: Nexus Humans Architecting Adv HPE Server Solutions Rev 16.21 training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Architecting Adv HPE Server Solutions Rev 16.21 course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for This intermediate course is for experienced SQL end users, application programmers, database administrators, and user support staff who need more advanced knowledge of SQL. Overview Discuss basic relational database concepts Use some of the OLAP features of DB2, such as GROUPing and RANKing functions Create tables, views and indexes Use referential integrity, check constraints and triggers Use outer joins, and join tables to themselves Use CASE expressions, and the CAST function Identify the impact of Summary Tables, Materialized Query Tables, and temporary tables Use complex subqueries Use a greater number of scalar SQL functions Use advanced SQL constructs, such as recursive SQL and table expressions Define User-Defined Distinct Types and User-Defined Functions Avoid several of the most common causes for poorly-performing SQL This course teaches you how to make use of advanced SQL techniques to access DB2 databases in different environments. This course is appropriate for customers working in all DB2 environments, specifically for z/OS, Linux, UNIX, and Windows. Introduction Identify the purpose of the clauses in the SELECT statement Describe the key differences among the IBM DB2 platforms Describe and use some of the OLAP features of DB2, such as GROUPING functions like CUBE and ROLLUP, and the RANK, DENSE_RANK and ROW_NUMBER functions Create Objects Code statements to: Create tables and views, Alter tables, Create indexes, Implement referential integrity (RI), and Define triggers and check constraints Identify impacts and advantages of referential integrity, including impacts of delete rules Identify considerations when using triggers and check constraints Define and make use of INSTEAD OF triggers Join Retrieve data from more than one table via inner and outer joins Use outer joins (LEFT, RIGHT, FULL) Use ANTI JOINS Join a table to itself Use UNION and UNION ALL Use EXCEPT and INTERCEPT CASE, CAST, Summary Tables, and Materialized Query Tables Identify when CASE expressions can be used Code CASE expressions in SELECT list and in the WHERE clause Identify when CAST specifications can be used Identify the advantages of using Summary (Materialized Query) Tables and Temporary tables Identify the advantages of using Materialized Query Tables (MQTs) Identify when and how to use Temporary tables Using Subqueries Code subqueries using the ALL, ANY/SOME, and EXISTS keywords Code correlated subqueries Choose the proper type of subquery to use in each case Scalar Functions Extend your knowledge of scalar functions which: Manipulate arithmetic data, Manipulate date values, and Manipulate character data Examples of scalar functions that are addressed in this course: SUBSTR POSSTR COALESCE/VALUE DECIMAL ROUND DIGITS CHAR DATE/TIME Table Expressions and Recursive SQL Identify reasons for using table expressions and recursive SQL Use nested and common table expressions Identify the difference between views and table expressions Code recursive SQL Control the depth of recursion when coding recursive SQL UDTs/UDFs and Performance Describe the concepts behind User-Defined Types, User-Defined Functions and Stored Procedures Predict when queries will use indexes to get better performance Identify concepts of predicate processing State introductory concepts about index structure State general best practices advice Additional course details: Nexus Humans CE131 IBM DB2 SQL Workshop for Experienced Users training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the CE131 IBM DB2 SQL Workshop for Experienced Users course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for System architects, system administrators, IT managers, VMware partners, and individuals responsible for implementing and managing vSphere architectures who want to deploy vSphere 8.0 into their existing vSphere environment. Overview By the end of the course, you should be able to meet the following objectives: Recognize the importance of key features and enhancements in vSphere 8.0 Describe vCenter Server, VMware ESXi, storage, virtual machine, and security enhancements in vSphere 8.0 Describe the purpose of vSphere Distributed Services Engine Update an ESXi host equipped with a Data Processing Unit (DPU) using vSphere Lifecycle Manager Identify devices supported for system storage on ESXi 8.0 Recognize enhancements to VM hardware compatibility settings VMware vSphere Memory Monitoring and Remediation and the improvements to vSphere DRS Recognize the new Virtual Non-Uniform Memory Access (vNUMA) topology settings of a VM in vSphere Client Use vSphere Lifecycle Manager and Auto Deploy to manage the configuration specifications for the hosts in a cluster Recognize the vSphere Lifecycle Manager and Auto Deploy enhancements in vSphere 8.0 Recognize the cloud benefits that VMware vSphere+ brings to on-premises workloads Recognize technology that is discontinued or deprecated in vSphere 8.0 In this two-day course, you explore the new features and enhancements following VMware vCenter Server 8.0 and VMware ESXi 8.0. Real-world use-case scenarios, hands-on lab exercises, and lectures teach you the skills that you need to effectively implement and configure VMware vSphere 8.0. Course Introduction Introductions and course logistics Course objectives Artificial Intelligence and Machine Learning Describe how device groups support AI and ML in vSphere 8 Describe how device virtualization extensions support AI and ML in vSphere 8 vSphere Distributed Services Engine Describe the benefits of Distributed Services Engine Explain how Distributed Services Engine works Recognize use cases for Distributed Services Engine Install ESXi on a host equipped with a DPU View DPU information in vSphere Client Add an ESXi host equipped with a DPU to a cluster Update an ESXi host equipped with a DPU using vSphere Lifecycle Manager Create a vSphere Distributed Switch for network offloads Add a host with a DPU to the vSphere Distributed Switch Configure a VM to use Uniform Passthrough Mode vSphere and vCenter Management Review the improvements to the communication between vCenter and ESXi hosts Review the enhancements to the vCenter recovery process ESXi Enhancements Describe the function of the central configuration store in ESXi Explain how ConfigStore affects your interaction with ESXi configuration files Recognize the supported system storage partition configuration on ESXi 8.0 Identify devices supported for system storage on ESXi 8.0 Configure an RDMA host local device on ESXi vSphere Storage Describe the vSAN Express Storage Architecture Recognize the benefits of using vSAN Express Storage Architecture Describe the benefits of using NVMe Recognize the support for NVMe devices in vSphere Guest OS and Workloads Review the enhancements of the latest virtual hardware versions Describe the features introduced with virtual hardware version 20 Create a snapshot of a VM with an NVDIMM device Resource Management View energy and carbon emission metrics in vRealize Operations Manager Describe the VMware vSphere Memory Monitoring and Remediation (vMMR) functionality Describe how vMMR enhances the performance of vSphere DRS Security and Compliance Describe how to handle vTPM secrets when cloning a VM Manage OVF templates for VMs that are configured with vTPM Deploy an OVF template with vTPM Describe the enhancements to trusted binary enforcement in ESXi Describe ESXi 8 enhanced security features vSphere Lifecycle Manager Describe the enhancements to life cycle management of standalone ESXi hosts Manage the configuration profiles of ESXi hosts in a cluster with vSphere Lifecycle Manager Use Auto Deploy to boot a host with the desired image and configuration specifications Upgrade multiple ESXi hosts in a cluster in parallel Stage an ESXi host image prior to remediation Auto Deploy Manage custom host certificates using Auto Deploy vSphere with Tanzu Describe the features of the Tanzu Kubernetes Grid 2.0 offering Announcing vSphere+ Describe the functionality and benefits of vSphere+

Duration 5 Days 30 CPD hours Overview SDWAN Overview Cisco SDWAN Hardware Deploying the Overlay Configuring vManage Deploying using Templates Creating Policies Monitoring vManage vAnalytics Troubleshooting Tools for VManage In this Implementation and Configuration SDWAN Course, students will deploy and configure SD-WAN Controllers, vEdge Devices, and Cisco IOS-XE Devices. Students will create Multiple Device and CLI Templates that will allow Hundreds of devices to be deployed using only a few Centralized Templates. Students will create Security Policies to enable the Enterprise Firewall, IDS/IPS, URL Filtering, and Web Layer Security to protect and allow Enterprises to deploy Cloud applications as well as Direct Internet Access (DIA). Students will also create Local and Central Policies that enable a Centralized Policy control of WAN Routing and device QOS configuration and enforcement. Students will also learn how Cisco SD-WAN allows Enterprises to deploy an effective Cloud Solutions such as Amazon AWS, Microsoft Azure, and Google Cloud. Students will also learn how to Monitor and Troubleshoot the SD-WAN Solution. SDWAN Overview Describe what a Software-Defined Wide Area Network (SD-WAN) is Describe the secure extensible network Describe the function of the virtual IP fabric created in the SD-WAN solution What is SDWAN Cisco Cloud vs On-premises vs private cloud management Cisco IWAN vs Viptela SDWAN IWAN Migration to SDWAN SDWAN Integration with Cisco Cisco SDWAN Licensing Deploying Cisco SDWAN Controllers On-Prem vs Cloud deployment vManage NMS vBond Orchestrator Deploy the vSmart Controller Controller High Availability Cluster Management Cisco SDWAN Certificates and Whitelists On-Prem vs Cloud Certificate deployment Controller Certificates Hardware Device Certificates Software Device Certificates Certificates Device Whitelists Controller Whitelists Cisco SDWAN Edge Devices vEdge Appliances vEdge Cloud Cisco IOS-XE Platforms Cisco CSR 1000V Router Cisco 54xx Enterprise Network Compute System (ENCS) Cisco SDWAN Fabric and Overview Virtual Fabric Overview Overlay Management Protocol Transport Locators (TLOCs) Multicast TCP Optimization Opening Firewall Ports Software Installation and Upgrade vEdge Routers Deploying vEdge Routers Migrating IOS-XE Devices to Cisco SD-WAN Zero Touch Provisioning Deploy AWS Gateway using the AWS Wizard Cisco SD-WAN Security Solution Security SDWAN IOS-XE Security SDWAN vEdge Security Firewall Ports Control Plane Security Data Plane Security Traffic Segmentation Service Chaining Cloud Security Enterprise Firewall Quality of Service Application Visibility and Recognition Differentiated Services-Quality of Service Critical Applications SLA Path MTU Discovery TCP Performance Optimization Bidirectional Forwarding Detection (BFD) vEdge Router Queuing Configuring vManage Using the vManage Interface Using the vManage Dashboard Administration Configuration SD-WAN Templates Templates Wide Area Application Server (WAAS) Maintenance Configure Cisco Umbrella Quality of Service (QoS) SD-WAN Policies Local Policies vs Central Policies Policies Smart policies (Control, Data, AppRoute, cflowd) SD-WAN Cloud OnRamp SAAS Cloud OnRamp IAAS vAnalytics Applications Network Availability Network Health vAnalytics Dashboard Monitoring vManage Network ACL Log Alarms Audit Log Events Geography View Device Information View Link Information Configure Geographic Coordinates for a Device Troubleshooting Tools for vManage Using vManage to Troubleshoot the environment Operational Commands Rediscover Network CLI Command to troubleshoot the environment. SSH Terminal Additional course details: Nexus Humans ICSDWAN-CT-Implementing, Configuring, Monitoring, and Troubleshooting Cisco (Viptela)SDWAN training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the ICSDWAN-CT-Implementing, Configuring, Monitoring, and Troubleshooting Cisco (Viptela)SDWAN course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 4 Days 24 CPD hours This course is intended for Experienced system administrators, system engineers, and system integrators Overview By the end of the course, you should be able to meet the following objectives:Describe the architecture of VMware Cloud on AWS, Deploy a VMware Cloud on AWS SDDC and virtual machines (VMs),Configure internal, external, and inter-SDDC networking, Describe and configure storage integrations and solutions for VMware Cloud on AWS,Configure a connection between an on-premises vSphere SDDC and a VMware Cloud on AWS SDDC,Configure the scale-up and scale-down of a VMware Cloud on AWS SDDC,Migrate virtual machines between on-premises vSphere and VMware Cloud on AWS SDDCs,Describe and configure disaster recovery solutions,Describe additional services that add value to a VMware Cloud on AWS SDDC,Describe lifecycle, troubleshooting scenarios, and support resources for a VMware Cloud on AWS SDDC This four-day, hands-on training course provides you with the knowledge, skills, and tools for deploying and managing a VMware Cloud? on AWS infrastructure. You explore the common use cases of the VMware Cloud on AWS infrastructure that allows you to modernize, protect, and scale applications based on VMware vSphere© that leverage AWS.In this course, you are introduced to various rapid and easy migration options for workloads based on vSphere to VMware Cloud on AWS. In addition, you are presented with VMware Cloud Disaster Recovery?, which is a Disaster Recovery as-a-service (DRaaS) solution, with fast recovery capabilities, that can be used to cost-effectively protect a broad set of your virtualized applications. Course Introduction Introductions and course logistics Course objectives Introduction to VMware Cloud on AWS Why choose VMware Cloud on AWS Management and operational structure VMware Cloud on AWS Platform and SDDC Deployment Preparation Getting started with VMware Cloud on AWS Preparing AWS infrastructure for a VMware Cloud on AWS deployment Setting up a VMware on Cloud AWS account Billing and pricing on VMware Cloud services Deploying and Scaling and SDDC Deploying and examining SDDC configurations Sizing the SDDC SDDC cluster management SDDC host management Optimizing and maintaining an SDDC cluster using Elastic DRS for VMware Cloud? on AWS Accessing and Analyzing vCenter Configurations Accessing vCenter Server in the Cloud SDDC from the public internet Creating virtual machines in the Cloud SDDC Analyzing HA, DRS, and resource pools settings in the SDDC Analyzing vSphere permissions Networking in VMware Cloud on AWS Internal SDDC network Networking and security options Inter-SDDC networking Storage on VMware Cloud on AWS vSAN storage in VMware Cloud on AWS Attaching external storage to a VM running on an SDDC Working with On-Premises vSphere Hybrid linked mode VMware Cloud on AWS migration solutions Virtual machine migration with VMware Hybrid Cloud Extension Maintaining and Troubleshooting VMware Cloud on AWS Accessing API with VMware Cloud on AWS Maintenance and support Common troubleshooting steps Disaster Recovery Solution Site Recovery add-on service VMware Cloud Disaster Recovery Using Other VMware Products with the SDDC VMware vRealize© Log Insight Cloud? VMware Horizon© with VMware Cloud on AWS VMware vRealize© Automation Cloud? add-on Additional course details:Notes Delivery by TDSynex, Exit Certified and New Horizons an VMware Authorised Training Centre (VATC) Nexus Humans VMware Cloud on AWS: Deploy, Configure, Manage 2021 training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the VMware Cloud on AWS: Deploy, Configure, Manage 2021 course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course is as follows: Cisco Unified Communications system channel partners and resellers who are responsible for deployment and application engineering for Cisco Unified Contact Center Express customers. System and technical support engineers. Day 1 and Day 2 support personnel. Customers deploying and maintaining Cisco Unified CCX Overview Upon completing this course, the learner will be able to meet these overall objectives: Review Cisco Unified CCX environment components Create prompt recording tools Create a helpdesk script Apply common sense principles for scripting and system management, such as: Prompt, document, and grammar management Using the default script Scripting for proper call termination and ending a script Abandon rates Exception handling Check Agent Availability before and after entering queue Using Java Methods for Holiday and Time of Day routing Setup access and use an external database Define and use skills Script for conditional routing Script for basic callback scenarios Setup and use enterprise data and session management Script for queuing and scheduled callback scenarios Building on the knowledge base and scripting experience learned in the UCCXD class, the student will explore advanced techniques in scripting and overall Cisco Unified CCX functionality. During this five day class the students will use advanced scripting to implement features that extend the functionality of Cisco Unified CCX using many of the tools that are already available in the premium version of the product. Students should expect to spend time using the script editor and other tools to create developer tools and enhanced scripts to provide for a more functional and user-friendly customer experience. Activities include creating prompt recording tools, applying common sense scripting principles, creating simple and complex ACD routing scripts, holiday routing, external database access, various callback scenarios such as non-queuing, queuing, and scheduled callbacks, defining and using enterprise data, passing data from one script to another using session management, and much more. Additionally, since this class focuses on complex scripting concepts, it requires the student to learn more about fundamental scripting requirements such as data manipulation and formatting, using variables and array variables, and using Java programming methods. Course Introduction Learner Prerequisite Skills and Knowledge Course Goal Course Objectives Course Flow General Administration Lab Diagram Please Introduce Yourself Lesson 1: Cisco Unified CCX Overview Components of the Cisco Unified CCX Environment Gateways Routers Cisco Unified Communications Manager Cisco Unified CCX Script Editor Cisco Finesse Cisco Unified Intelligence Center Cisco Unified CCX Agent External Servers Cisco Unified CCX System Cluster Components Engine Database Server Call Flow Terms The Call Flow The Debug Process Reactive Non-Reactive Lesson 2: Prompt Recording Utilities Prompt Recorder Emergency Message Recorder Lesson 3: Basic ACD Routing Review Script Steps used in a Simple ACD Routing Script Resource Group Routing Defining the Contact Service Queue Create a Simple ACD routing script Lesson 4: Common Scripting Concepts Prompt Management Using the Default Script Terminating a Call and Ending a Script Abandon Rates Exception Handling Script Interruptions Check Agent Availability before and after entering queue Using Java Methods for Holiday and Time of Day routing Lesson 5: Accessing an External Database Database architecture and supported databases Setting up the Database Subsystem Using Database script steps Lesson 6: Skills Based Routing Appling skills to agents Defining the Contact Service Queue Specifying the CSQ in the Script Lesson 7: Advanced ACD Routing Overflow Routing When to Overflow How to get the Data Needed for Making Decisions Describe Methods of Overflowing Lesson 8: Basic ACD Callback Options Setup the Email Subsystem Script for Email Notification Script for Leaving a Recorded Message Script for Callback when Queue Times have Decreased Lesson 9: Enterprise Data and Session Management Define Enterprise Data in Cisco Finesse Define a Call Variable Layout in Cisco Finesse Define ECC Variables in the script editor Set Enterprise Data in the script Define Session Management Setup Session Management Use Session Management to Pass Variable Information Between Scripts Lesson 10: Advanced ACD Callback Options Leave Queued Message with an Option for Callback Scheduled Callback

Duration 3 Days 18 CPD hours This course is intended for This course is intended for: DevOps engineers DevOps architects Operations engineers System administrators Developers Overview In this course, you will learn to: Use DevOps best practices to develop, deliver, and maintain applications and services at high velocity on AWS List the advantages, roles and responsibilities of small autonomous DevOps teams Design and implement an infrastructure on AWS that supports DevOps development projects Leverage AWS Cloud9 to write, run and debug your code Deploy various environments with AWS CloudFormation Host secure, highly scalable, and private Git repositories with AWS CodeCommit Integrate Git repositories into CI/CD pipelines Automate build, test, and packaging code with AWS CodeBuild Securely store and leverage Docker images and integrate them into your CI/CD pipelines Build CI/CD pipelines to deploy applications on Amazon EC2, serverless applications, and container-based applications Implement common deployment strategies such as 'all at once,' 'rolling,' and 'blue/green' Integrate testing and security into CI/CD pipelines Monitor applications and environments using AWS tools and technologies DevOps Engineering on AWS teaches you how to use the combination of DevOps cultural philosophies, practices, and tools to increase your organization?s ability to develop, deliver, and maintain applications and services at high velocity on AWS. This course covers Continuous Integration (CI), Continuous Delivery (CD), infrastructure as code, microservices, monitoring and logging, and communication and collaboration. Hands-on labs give you experience building and deploying AWS CloudFormation templates and CI/CD pipelines that build and deploy applications on Amazon Elastic Compute Cloud (Amazon EC2), serverless applications, and container-based applications. Labs for multi-pipeline workflows and pipelines that deploy to multiple environments are also included. Module 0: Course overview Course objective Suggested prerequisites Course overview breakdown Module 1: Introduction to DevOps What is DevOps? The Amazon journey to DevOps Foundations for DevOps Module 2: Infrastructure automation Introduction to Infrastructure Automation Diving into the AWS CloudFormation template Modifying an AWS CloudFormation template Demonstration: AWS CloudFormation template structure, parameters, stacks, updates, importing resources, and drift detection Module 3: AWS toolkits Configuring the AWS CLI AWS Software Development Kits (AWS SDKs) AWS SAM CLI AWS Cloud Development Kit (AWS CDK) AWS Cloud9 Demonstration: AWS CLI and AWS CDK Hands-on lab: Using AWS CloudFormation to provision and manage a basic infrastructure Module 4: Continuous integration and continuous delivery (CI/CD) with development tools CI/CD Pipeline and Dev Tools Demonstration: CI/CD pipeline displaying some actions from AWS CodeCommit, AWS CodeBuild, AWS CodeDeploy and AWS CodePipeline Hands-on lab: Deploying an application to an EC2 fleet using AWS CodeDeploy AWS CodePipeline Demonstration: AWS integration with Jenkins Hands-on lab: Automating code deployments using AWS CodePipeline Module 5: Introduction to Microservices Introduction to Microservices Module 6: DevOps and containers Deploying applications with Docker Amazon Elastic Container Service and AWS Fargate Amazon Elastic Container Registry and Amazon Elastic Kubernetes service Demonstration: CI/CD pipeline deployment in a containerized application Module 7: DevOps and serverless computing AWS Lambda and AWS Fargate AWS Serverless Application Repository and AWS SAM AWS Step Functions Demonstration: AWS Lambda and characteristics Demonstration: AWS SAM quick start in AWS Cloud9 Hands-on lab: Deploying a serverless application using AWS Serverless Application Model (AWS SAM) and a CI/CD Pipeline Module 8: Deployment strategies Continuous Deployment Deployments with AWS Services Module 9: Automated testing Introduction to testing Tests: Unit, integration, fault tolerance, load, and synthetic Product and service integrations Module 10: Security automation Introduction to DevSecOps Security of the Pipeline Security in the Pipeline Threat Detection Tools Demonstration: AWS Security Hub, Amazon GuardDuty, AWS Config, and Amazon Inspector Module 11: Configuration management Introduction to the configuration management process AWS services and tooling for configuration management Hands-on lab: Performing blue/green deployments with CI/CD pipelines and Amazon Elastic Container Service (Amazon ECS) Module 12: Observability Introduction to observability AWS tools to assist with observability Hands-on lab: Using AWS DevOps tools for CI/CD pipeline automations Module 13: Reference architecture (Optional module) Reference architectures Module 14: Course summary Components of DevOps practice CI/CD pipeline review AWS Certification

Duration 3 Days 18 CPD hours This course is intended for This course is designed primarily for network and software engineers who are interested in learning about automation and programmability and hold the following job roles: Network engineer Systems engineer Wireless engineer Consulting systems engineer Technical solutions architect Network administrator Wireless design engineer Network manager Sales engineer Account manager Overview Upon completing this course, the learner will be able to meet these overall objectives: Get familiar with different API styles (REST, RPC) and synchronous and asynchronous API requests Learn how to use Postman software development tool in order to test the API calls Learn how to automate repetitive tasks using Ansible automation engine Explore a Python programming language, Python libraries and Python virtual environments and learn how can they be used for automation of network configuration tasks Get introduced to GIT version control system and its common operations Learn how to leverage the various models and APIs of the Cisco IOS XE platform to perform day-zero operations, improve troubleshooting methodologies with custom tools, augment the CLI using scripts, and integrate various workflows using Ansible and Python Learn about the paradigm shift of model-driven telemetry and the building blocks of a working solution Learn how to leverage the tools and APIs to automate Cisco DNA infrastructure managed by Cisco DNA Center™ Demonstrate workflows (configuration, verification, health checking, and monitoring) using Python, Ansible, and Postman Understand Cisco SD-WAN solution components, implement a Python library that works with the Cisco SD-WAN APIs to perform configuration, inventory management, and monitoring tasks, and implement reusable Ansible roles to automate provisioning new branch sites on an existing Cisco SD-WAN infrastructure Learn how to leverage the tools and APIs to automate Cisco Meraki managed infrastructure and demonstrate workflows (configuration, verification, health checking, monitoring) using Python, Ansible, and Postman Implementing Automation for Cisco Enterprise Solutions (ENAUI) v.1.2 teaches you how to implement Cisco Enterprise automated solutions, including programming concepts, orchestration, telemetry, and automation tools. This course highlights the tools and the benefits of leveraging programmability and automation in the Cisco-powered Enterprise Campus and WAN. You will also examine platforms including IOS XE software for device-centric automation, Cisco DNA Center for the intent-based enterprise network, Cisco Software-Defined WAN, and Cisco Meraki. Their current ecosystem of APIs, software development toolkits, and relevant workflows are studied in detail together with open industry standards, tools, and APIs, such as Python, Ansible, Git, JSON/YAML, NETCONF/RESTCONF, and YANG. The course qualifies for 24 Cisco Continuing Education credits (CE) towards recertification. This course will help you:Gain high-demand skills using modern programming languages, APIs, and systems such as Python, Ansible, and Git to automate, streamline, and enhance business operationsAcquire the skills and knowledge to customize tools, methods, and processes that improve network performance and agilityPrepare for the 300-435 ENAUTO exam Course Outline Network Programmability Foundation Automating APIs and Protocols Managing Configuration with Python and Ansible Implementing On-Box Programmability and Automation with Cisco IOS XE Software Implementing Model-Driven Telemetry Day 0 Provisioning with Cisco IOS-XE Software Implementing Automation in Enterprise Networks Building Cisco DNA Center Automation with Python Automating Operations using Cisco DNA Center Introducing Cisco SD-WAN Programmability Building Cisco SD-WAN Automation with Python Building Cisco SD-WAN Automation with Ansible Automating Cisco Meraki Implementing Meraki Integration APIs Additional course details: Nexus Humans Cisco Implementing Automation for Cisco Enterprise Solutions v1.2 (ENAUI) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Implementing Automation for Cisco Enterprise Solutions v1.2 (ENAUI) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 0.5 Days 3 CPD hours This course is intended for This course is intended for people who have made the transition to remote working and now wish to fully leverage Microsoft Teams for their day to day business needs. Done in a show and Tell style, this course is designed to give business users a thorough understanding of how to use Teams features from an organizational perspective. Features such as: how to manage communications, file sharing for collaboration, calendar events, conference calling, search functions and other daily tasks. Prerequisites: To ensure your success in this course, you should have end-user skills with any current version of Windows, including being able to open and close applications, navigate basic file structures, and manage files and folders. Overview Overview of Teams Permissions, Access & Restrictions Team Management (Power Users) Team Management (End Users) Communication and Collaboration Searching and Activity Sharing Files Customizing your settings Meetings and Calls Done in a show and Tell style, this course is designed to give business users a thorough understanding of how to use Teams features from an organizational perspective. Overview What is Microsoft Teams? How to Access Microsoft Teams Etiquette for using teams Integration and Storage Capabilities Interface Permissions, Access & Restrictions Owner, Member & Guest Team restrictions Channel restrictions Call Restrictions Team Management (Power Users) Create a Team Access administrator settings Add/delete members to a Team Add/delete a guest user Create and manage Channels Create and manage Private channels Customize Channel tabs Creating Tags Team Management (End Users) Getting your Channel email address Integration with Outlook Leave a Team or Channel Communication and Collaboration Team Conversations Using the New Conversation panel Replying to a conversation Using the interactive options Deleting and editing a conversation Turn off notifications for a conversation Using Mentions and Tags Saving messages Accessing your saved messages Accessing recent chats Create a new Chat for one-2-one Create a new chat for group chats Read Receipts Pop out Chats Searching and Activity Use the search tool to find Specific messages Files People Accessing your Activity Accessing your Feed Filtering your feed and activity Sharing Files Uploading files Viewing files Attaching files to a conversation Sharing a link to a file Edit and Collaborate on files Create files Open files in Teams Online Desktop SharePoint Add a file to a tab Share file outside your organization Customizing your settings Filter Teams Hide channels Channel notifications Channel analytics Changing your Status Setting your status message Controlling the general user settings Controlling your privacy settings Controlling your personal notification settings Controlling your device settings (headphones and microphone) Controlling your call settings Setting your Voicemail message Controlling your app permissions Meetings and Calls Accessing your calendar Calendar views Create a Teams meeting Meeting options Meeting requests and RSVP options Join a Teams meeting Copy join information Create a meeting from Outlook Using the Meet Now option Sharing your screen Changing your background image Adding more people to a meeting Meetings menu Download meeting attendees End meetings for everyone (Organizer only) Accessing your Contacts Accessing your Voicemail Accessing your call history Additional course details: Nexus Humans Microsoft Teams for the Remote Business User training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Microsoft Teams for the Remote Business User course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.