Duration 1 Days 6 CPD hours This course is intended for This course is intended for customer service professionals with any level of experience who want to expand their knowledge, improve their skill set, and increase the understanding of customer benefits. This course teaches basic communication terms and organization basics. Students will learn how to communicate effectively, motivate employees, overcome communication barriers, develop leadership habits, understand how communication flows within an organization, develop networks, and identify the roles that individuals fulfill in an organization. Course activities also cover applying technology to organizational communication, discussing innovation and change, examining how environmental context affects communication, and discussion how power and politics affect an organization. Students will also learn how to manage change, stress, conflict, and empower individuals. The manual is designed for quick scanning in the classroom and filled with interactive exercises that help ensure student success. Prerequisites This course is intended for customer service professionals with any level of experience who want to expand their knowledge, improve their skill set, and increase the understanding of customer benefits. 1. Communication basics Effective communication Organizational management Organization types and characteristics Communication flow 2. Leadership and motivation Communication and leadership Communication and motivation 3. Relational context and organizations Relational context Relationships and organizations 4. Technology in the workplace Workplace technology Impact of technology Technology guidelines 5. Context, stress, and managerial tools Environmental context Stress and communication 6. Innovation and change Aspects of innovation Aspects of change 7. Power, politics, and diversity Power and communication Diversity and communication Empowerment and communication Additional course details: Nexus Humans Organizational Communication training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Organizational Communication course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.
Duration 1 Days 6 CPD hours This course is intended for The typical students of this course will be business professionals who want to enhance their communication skills to interact more effectively with superiors, colleagues, team members, customers, and vendors, and ultimately improve their overall job performance. Overview Interact productively with others in the workplace on a day-to-day basis. Build positive relationships with diverse individuals. Consider organizational communication systems. Communicate with peers. Communicate with supervisors. Communicate with external people. Communicate during conflict and change. To be successful in the workplace, you must be able to effectively communicate and cooperate with coworkers and external people. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. Prerequisites To ensure your success in this course, you should have some level of work experience in any of a variety of organizational settings. 1. Interacting with Others Topic A- Understand the Communication Process Topic B- Apply Core Communication Skills Topic C- Observe Nonverbal Communication 2. Building Positive Relationships Topic A- Create Connection Topic B- Adapt Appropriately to Different Communication Styles Topic C- Accommodate Diversity 3. Considering Organizational Communication Systems Topic A- Analyze Organizational Culture Topic B- Ensure Communication Flows Effectively 4. Communicating with Peers Topic A- Interact Effectively with Peers Topic B- Work Productively in a Group Topic C- Engage in Productive Meetings Topic D- Lead a Team 5. Communicating with Supervisors Topic A- Communicate with Different Supervisor Styles Topic B- Discuss Important Topics with Your Supervisor 6. Communicating with External People Topic A- Interact Effectively with Customers Topic B- Work Productively with Vendors 7. Communicating During Conflict and Change Topic A- Communicate Through Conflict Topic B- Communicate Through Change Additional course details: Nexus Humans Effective Interpersonal Communication for Business Professionals training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Effective Interpersonal Communication for Business Professionals course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.
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Duration 5 Days 30 CPD hours This course is intended for This course is designed for technical professionals who require the skills to administer IBM MQ. Overview After completing this course, you should be able to: Describe the IBM MQ deployment options Create and manage queue managers, queues, and channels Use the IBM MQ sample programs and utilities to test the IBM MQ network Configure distributed queuing Configure MQ client connections to a queue manager Define and administer a queue manager cluster Administer Java Message Service (JMS) in MQ Implement basic queue manager restart and recovery procedures Use IBM MQ troubleshooting tools to identify the cause of a problem in the IBM MQ network Manage IBM MQ security Monitor the activities and performance of an IBM MQ system This course is also available as self-paced virtual (e-learning) course IBM MQ V9.1 System Administration (ZM156G). This option does not require any travel.This course teaches you how to customize, operate, administer, and monitor IBM MQ on-premises on distributed operating systems. The course covers configuration, day-to-day administration, problem recovery, security management, and performance monitoring. In addition to the instructor-led lectures, the hands-on exercises provide practical experience with distributed queuing, working with MQ clients, and implementing clusters, publish/subscribe messaging. You also learn how to implement authorization, authentication, and encryption, and you learn how to monitor performance. Introducing IBM MQ Exercise Getting started with IBM MQ Working with IBM MQ administration tools Exercise Working with IBM MQ administration tools Configuring distributed queuing Exercise Implementing distributed queuing Managing clients and client connections Exercise Connecting an IBM MQ client Advanced IBM MQ client features Working with queue manager clusters Exercise Implementing a basic cluster Publish/subscribe messaging Exercise Configuring publish/subscribe message queuing Implementing basic security in IBM MQ Exercise Controlling access to IBM MQ Securing IBM MQ channels with TLS Exercise Securing channels with TLS Authenticating channels and connections Exercise Implementing connection authentication Supporting JMS with IBM MQ Diagnosing problems Running an IBM MQ trace Backing up and restoring IBM MQ messages and object definitions Using a media image to restore a queue Backing up and restoring IBM MQ object definitions High availability Monitoring and configuring IBM MQ for performance Monitoring IBM MQ for performance Monitoring resources with the IBM MQ Console Additional course details: Nexus Humans WM156G IBM MQ V9.1 System Administration (using Windows for labs) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the WM156G IBM MQ V9.1 System Administration (using Windows for labs) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.
Duration 1 Days 6 CPD hours Overview You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives. Many of us flinch when we hear terms like depreciation, cash flow, balance sheet, and (worst of all!) budgets. However, these are all important concepts to understand if you?re going to succeed in today?s business world, particularly as a supervisor. Even better, financial terms are not as scary as they seem. 1 - Getting the Facts Straight The first session will go over basic financial terms Explore their role in company finances Governing organizations in their area. 2 - The Accounting Cycle Four phases of the accounting cycle Key concepts: cash vs. accrual methods 3 - The Key Reports Take a close look at balance sheets and income statements Review cash flow statements and statements of retained earnings 4 - Keeping Score Explain the chart of accounts and single vs. double entry accounting. 5 - A Review of Financial Terms Introduction to some additional financial terms. 6 - Understanding Debits and Credits De-mystify accounting terms: debits and credits. 7 - Your Financial Analysis Toolbox Sources for financial data Tips on weeding out useless information Calculate common ratios Read an annual report, and some useful decision-making tools. 8 - Identifying High and Low Risk Companies Guidelines for identifying high and low risk companies. 9 - The Basics of Budgeting What is a budget? How a budget fits into the big picture The budgeting process 10 - Working Smarter Basic checklist of computer skills required for success How to choose an accounting package 11 - People and Numbers Dealing with finances Expense Reports Making cuts to someone?s pay? Provide tips on what to do. Additional course details: Nexus Humans Accounting Essentials training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Accounting Essentials course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.
Duration 1 Days 6 CPD hours This course is intended for This course is designed as an introduction to HTML and CSS for those who want to learn to develop standards-compliant web content, with a focus on current HTML5 and CSS3 standards. This course can be taught on Microsoft© Windows©, Apple© Mac OS© X, or Linux©, and supports developers who work in any of those environments. HTML5 is one of the most integral and evolving web technologies that enables a user to structure content and present it on the web.This course lays the foundation for mastering this popular web publishing technology. Authoring Content in HTML Web Development Standards Create an HTML Page Apply HTML Attributes Embedding and Linking Content Embed Content within an HTML Page Link HTML Pages Create Image Maps Formatting Content with CSS Apply Style Sheets to HTML Use CSS to Create Multiple Column Layouts Authoring Complex Content Structures Author Table Content Construct and Format Forms Testing and Publishing HTML Content Identify and Correct Structural and Compatibility Problems Make HTML Content Accessible Publish and Deploy Web Content Additional course details: Nexus Humans HTML5 - Content Authoring Fundamentals training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the HTML5 - Content Authoring Fundamentals course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.
Duration 1 Days 6 CPD hours For the better part of every day, we are communicating to and with others. Whether it?s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look you give the cat, it all means something. This workshop will help participants understand the different methods of communication and how to make the most of each of them. 1 - Getting Started Icebreaker Housekeeping Items The Parking Lot Workshop Objectives 2 - The Big Picture What is Communication? How Do We Communicate? Other Factors in Communication 3 - Understanding Communication Barriers An Overview of Common Barriers Language Barriers Cultural Barriers Differences in Time and Place 4 - Paraverbal Communication Skills The Power of Pitch The Truth about Tone The Strength of Speed 5 - Non-Verbal Communication Understanding the Mehrabian Study All About Body Language Interpreting Gestures 6 - Speaking Like a STAR S = Situation T = Task A = Action R = Result Summary 7 - Listening Skills Seven Ways to Listen Better Today Understanding Active Listening Sending Good Signals to Others 8 - Asking Good Questions Open Questions Closed Questions Probing Questions 9 - Appreciative Inquiry The Purpose of AI The Four Stages Examples and Case Studies 10 - Mastering the Art of Conversation Level One: Discussing General Topics Level Two: Sharing Ideas and Perspectives Level Three: Sharing Personal Experiences Our Top Networking Tips 11 - Advanced Communication Skills Understanding Precipitating Factors Establishing Common Ground Using ?I? Messages 12 - Wrapping Up Words from the Wise Review of Parking Lot Lessons Learned Completion of Action Plans and Evaluations Additional course details: Nexus Humans Communication Strategies training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Communication Strategies course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.