Quality Guarantee: Promising training excellence, satisfaction gurantee Accredited by: CPD UK & Quality License Scheme Tutor Support Unlimited support via email, till you complete the course Recognised Certification: Accepted by thousands of professional bodies Start Anytime: With 1 year access to the course materials Online Learning: Learn from anywhere, whenever you want Why Craft of Writing Course right for you? Whether you are self-taught and you want to fill in the gaps for better efficiency and productivity, this Craft of Writing course will set you up with a solid foundation to become a confident writer and develop more advanced skills. This comprehensive Craft of Writing course is the perfect way to kickstart your career in the field of writing. This course will give you a competitive advantage in your career, making you stand out from all other applicants and employees. As one of the leading course providers and most renowned e-learning specialists online, we're dedicated to giving you the best educational experience possible. This course is crafted by industry expert, to enable you to learn quickly and efficiently, and at your own pace and convenience. Craft of Writing Course Details Accredited by CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Course Curriculum How to Write FAST How to Write FAST Write Anytime, Anywhere Write Anytime, Anywhere How to Cure Writer's Block Forever How to Cure Writer's Block Forever Rob's 7 Secrets of Success Rob's 7 Secrets of Success Creating Story Templates Creating Story Templates The Fantasy Fiction Formula The Fantasy Fiction Formula Find Your Unique Voice Find Your Unique Voice Find Your Unique Voice Find Your Unique Voice The Secret Ingredient to Writing The Secret Ingredient to Writing Baring Your Soul Baring Your Soul Writing Dialogue in Fiction Writing Dialogue in Fiction Description in Fiction Description in Fiction The Rob Parnell Author Interview The Rob Parnell Author Interview The Easy Way to Write Explained The Easy Way to Write Explained What is Bad Writing What is Bad Writing Why Does Fiction Matter Why Does Fiction Matter Location in Fiction Location in Fiction Objectivity in Fiction Objectivity in Fiction How to Create Intrigue in Fiction How to Create Intrigue in Fiction Writing a Blockbuster Novel - The Formula Writing a Blockbuster Novel - The Formula Who should take this course? This comprehensive Craft of Writing course is suitable for anyone looking to improve their job prospects or aspiring to accelerate their career in this sector and want to gain in-depth knowledge of writing. Entry Requirements There are no academic entry requirements for this Craft of Writing course, and it is open to students of all academic backgrounds. As long as you are aged seventeen or over and have a basic grasp of English, numeracy and ICT, you will be eligible to enrol. Assessment Method On successful completion of the course, you will be required to sit an online multiple-choice assessment. The assessment will be evaluated automatically and the results will be given to you immediately. Certification Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org
Rabbit Care Really focusing on bunnies can be fulfilling, yet it is a drastically unexpected involvement with comparison to taking care of felines or canines. Bunnies have explicit dietary, wellbeing and natural requirements. It is significant that anybody liable for their consideration realizes how to meet those prerequisites. Doing so can prompt a long and upbeat life for your fuzzy companion. This course goes over all you require to think about giving satisfactory hare care, split across two modules. The primary discussions about the hare care by and large, including a conversation of regular bunny breeds those occupied with creature government assistance may experience. An outline of the natural requirements of hares is additionally included. The subsequent module plunges into medical services, looking at preparing and social propensities while additionally inspecting significant sicknesses you ought to know about. You Will Learn: Explicit systems you can utilize to furnish the hares in your consideration with an enhanced climate How regularly toys should be cycled out to keep improving your bunny's recess The particular food varieties hares can eat consistently The particular food sources you ought to never take care of a hare The reasons why roughage is a particularly significant piece of your bunny's environment just as diet Advantages of Taking This Course: Become familiar with the advantages of engaging with your bunny's prepping plan, just as a couple of tips on the most proficient method to improve the holding experience Find out about the distinction in famous homegrown hare breeds, to help you better pick a pet appropriate for your way of life On the off chance that you work in creature care, get familiar with the particular wellbeing challenges confronting hares and how you can detect the signs prior In the event that you work in pet deals, realize what sorts of conditions are needed to guarantee that hares in your consideration flourish prior to being set in their permanent spots to settle down On the off chance that you are a forthcoming pet proprietor, learn all you require to set up your home for your hare's appearance
Register Here to receive the special LSOC Discount Code for $25 ICC Registration! Greetings Everyone!! We end the year with a special collaboration with the 10th Annual International Coronary Congress 2024. This is their FIRST Conference in LONDON between December 12th - 15th !! at the Queen Elizabeth II Centre, London, UK. This is your rare opportunity to attend this International Conference hosting world renowned speakers in Cardiac Surgery!! Here about the latest in coronary care from across the globe. We encourage as many of you to attend & showcase the prowess of the UK in coronary intervention!! Plus….LSOC will be at the ICC Academy Day on Thursday 12th! We welcome all specialties involved in coronary intervention - surgeons, cardiologists, nurses, SCPs, allied health professionals & medical students ! The LSOC & ICC collaboration offers a great discount on registration for $25 ONLY for all specialties !!! Book your ticket while it lasts!! Regular 15/11 - 15/12 LSOC Special Discount! Physicians and Surgeons $950 $25 Nurse $200 $25 Allied Health $300 $25 PA/SFA $400 $25 Resident/Fellow $225 $25 Medical Student $150 $25 Register now to receive the special LSOC Discount Code!
Join Us for a Webinar: Curious About AI – Empowering You Through Innovation We’re excited to invite you to an engaging virtual session, Curious About AI, where Boris Puncer will explore how artificial intelligence is transforming the way we work and unlocking new opportunities across the business. AI is more than just a technology shift—it’s a powerful enabler of change. Whether you're already familiar with AI or just starting to explore its potential, this session will provide valuable insights into how it can enhance your productivity and creativity. In this session, you’ll discover: How AI is being used to optimise everyday processes Ways AI can help enhance your personal productivity The role of AI in driving innovation across teams and functions How to leverage AI to create more time for strategic, creative thinking Real examples of how AI is already making an impact in our organisation Don’t miss this opportunity to learn how AI can empower you in your role and support a culture of innovation and efficiency. Date: Monday, 12th May Time: 10:00 – 11:00 Location: Virtual Register Now!
Join us for the Darkness into Light Walk - Let's walk together in support for Mental Health We're inviting you to take part in Pieta House's annual Darkness Into Light Walk - a powerful and uplifting event that brings communities together to raise awareness and funds for suicide prevention and mental health support. Since 2006, Pieta House has supported over 70,000 people in suicidal distress or engaging in self-harm through their 20 centres across Ireland. 🕓 An Early Start with a Purpose Join thousands across the country at 4:15 a.m. on Saturday, May 10, 2025, to walk or run 5km and welcome the sunrise as a symbol of hope and new beginnings. 🐾 Bring Friends, Family – Even the Furbabies! You can take part in your own way – solo, with loved ones, or four-legged companions – and donate via the Biogen Foundation Portal, where donations are 100% matched! Click on the Matching Portal to donate. 🚶♀️ Want to Join an Official Walk? You can also register for a local Pieta House walk via the official Darkness into Light website. If you do register, let us know so we can include your contribution in our internal fundraising total! 📸 Share the Moments If you take part, don’t forget to snap a few photos and send them our way – we’d love to include them in the next newsletter! 💛 Want to Learn More? Discover the amazing work Pieta House does here. Let’s come together to walk in solidarity, raise funds, and bring light to those who need it most. Thank you for your support! Culture Crew
Course Overview Outstanding customer service doesn’t happen by accident- it’s the result of clear communication, empathy, consistency, and a strong customer-focused mindset. This practical one-day course helps participants develop the mindset, skills and strategies needed to provide exceptional service and handle difficult situations with confidence and professionalism. Through real-world scenarios, role plays and interactive discussions, participants will learn how to build rapport, respond to customer needs, and create positive experiences that leave a lasting impression—whether communicating face-to-face, by phone, email, or online. Who Should Attend This course is ideal for: Frontline staff in retail, hospitality, healthcare, call centres, or public service Administration or reception staff Technical support or helpdesk officers Any team member who interacts with customers, clients or stakeholders No previous training in customer service is required. Learning Outcomes By the end of the course, participants will be able to: Understand what excellent customer service looks like and why it matters Communicate clearly, professionally and confidently in different situations Build rapport with a wide range of customers Show empathy and listen actively to understand customer needs Handle complaints, concerns and difficult conversations calmly and constructively Maintain a positive attitude, even under pressure Represent their organisation in a consistent and professional way Course Content 1. Foundations of Customer Service Excellence What is excellent customer service? First impressions and the customer journey Attitude, tone and mindset 2. Communicating with Confidence The power of words, tone and body language Active listening and questioning skills Managing expectations and saying "no" professionally 3. Creating Positive Connections Building rapport and trust quickly Adapting your style for different customers Service recovery: turning complaints into opportunities 4. Handling Difficult Situations Staying calm under pressure Responding to frustration, complaints or anger The LEAPS model for difficult conversations (Listen, Empathise, Apologise, Provide solution, Summarise) 5. Service Across Channels Delivering service via phone, email and online Professional email and message tone Tips for consistency across different platforms 6. Practical Application and Action Planning Real-life scenarios and role plays Personal action planning for immediate workplace impact Sharing service tips and best practices Delivery Method The course is delivered in an engaging, interactive format and includes: Short trainer-led discussions Scenario-based activities Role plays with coaching Group discussions and shared insights Available as a face-to-face or live virtual workshop. Inclusions Participant workbook and tools Practical checklists and communication templates Certificate of completion Access to optional post-course coaching support
Course Overview Outstanding customer service doesn’t happen by accident- it’s the result of clear communication, empathy, consistency, and a strong customer-focused mindset. This practical one-day course helps participants develop the mindset, skills and strategies needed to provide exceptional service and handle difficult situations with confidence and professionalism. Through real-world scenarios, role plays and interactive discussions, participants will learn how to build rapport, respond to customer needs, and create positive experiences that leave a lasting impression—whether communicating face-to-face, by phone, email, or online. Who Should Attend This course is ideal for: Frontline staff in retail, hospitality, healthcare, call centres, or public service Administration or reception staff Technical support or helpdesk officers Any team member who interacts with customers, clients or stakeholders No previous training in customer service is required. Learning Outcomes By the end of the course, participants will be able to: Understand what excellent customer service looks like and why it matters Communicate clearly, professionally and confidently in different situations Build rapport with a wide range of customers Show empathy and listen actively to understand customer needs Handle complaints, concerns and difficult conversations calmly and constructively Maintain a positive attitude, even under pressure Represent their organisation in a consistent and professional way Course Content 1. Foundations of Customer Service Excellence What is excellent customer service? First impressions and the customer journey Attitude, tone and mindset 2. Communicating with Confidence The power of words, tone and body language Active listening and questioning skills Managing expectations and saying "no" professionally 3. Creating Positive Connections Building rapport and trust quickly Adapting your style for different customers Service recovery: turning complaints into opportunities 4. Handling Difficult Situations Staying calm under pressure Responding to frustration, complaints or anger The LEAPS model for difficult conversations (Listen, Empathise, Apologise, Provide solution, Summarise) 5. Service Across Channels Delivering service via phone, email and online Professional email and message tone Tips for consistency across different platforms 6. Practical Application and Action Planning Real-life scenarios and role plays Personal action planning for immediate workplace impact Sharing service tips and best practices Delivery Method The course is delivered in an engaging, interactive format and includes: Short trainer-led discussions Scenario-based activities Role plays with coaching Group discussions and shared insights Available as a face-to-face or live virtual workshop. Inclusions Participant workbook and tools Practical checklists and communication templates Certificate of completion Access to optional post-course coaching support
Course Overview Outstanding customer service doesn’t happen by accident- it’s the result of clear communication, empathy, consistency, and a strong customer-focused mindset. This practical one-day course helps participants develop the mindset, skills and strategies needed to provide exceptional service and handle difficult situations with confidence and professionalism. Through real-world scenarios, role plays and interactive discussions, participants will learn how to build rapport, respond to customer needs, and create positive experiences that leave a lasting impression—whether communicating face-to-face, by phone, email, or online. Who Should Attend This course is ideal for: Frontline staff in retail, hospitality, healthcare, call centres, or public service Administration or reception staff Technical support or helpdesk officers Any team member who interacts with customers, clients or stakeholders No previous training in customer service is required. Learning Outcomes By the end of the course, participants will be able to: Understand what excellent customer service looks like and why it matters Communicate clearly, professionally and confidently in different situations Build rapport with a wide range of customers Show empathy and listen actively to understand customer needs Handle complaints, concerns and difficult conversations calmly and constructively Maintain a positive attitude, even under pressure Represent their organisation in a consistent and professional way Course Content 1. Foundations of Customer Service Excellence What is excellent customer service? First impressions and the customer journey Attitude, tone and mindset 2. Communicating with Confidence The power of words, tone and body language Active listening and questioning skills Managing expectations and saying "no" professionally 3. Creating Positive Connections Building rapport and trust quickly Adapting your style for different customers Service recovery: turning complaints into opportunities 4. Handling Difficult Situations Staying calm under pressure Responding to frustration, complaints or anger The LEAPS model for difficult conversations (Listen, Empathise, Apologise, Provide solution, Summarise) 5. Service Across Channels Delivering service via phone, email and online Professional email and message tone Tips for consistency across different platforms 6. Practical Application and Action Planning Real-life scenarios and role plays Personal action planning for immediate workplace impact Sharing service tips and best practices Delivery Method The course is delivered in an engaging, interactive format and includes: Short trainer-led discussions Scenario-based activities Role plays with coaching Group discussions and shared insights Available as a face-to-face or live virtual workshop. Inclusions Participant workbook and tools Practical checklists and communication templates Certificate of completion Access to optional post-course coaching support
When you’re moving dangerous goods across the UK or Europe, being properly qualified isn’t optional – it’s a legal requirement. If you're a driver handling these materials, you must complete a recognised ADR training course. At HCPC Training, we make it straightforward and focused on what drivers actually need. Finding trustworthy ADR training can be frustrating. You need to understand the full scope of the ADR rules, meet Department for Transport standards, and stay compliant at every stage. With so many rules and responsibilities, it’s easy to feel confused. That’s why we deliver clear, practical training that helps you get certified without the stress. Why ADR Training Courses Matter More Than Ever If you transport dangerous goods — whether they are gases, liquids, solids, or explosives — ADR training isn't optional. It's a legal requirement under UK law and international agreements. The ADR (Accord Dangereux Routier) sets clear requirements for how drivers and vehicles handle loads safely. Without proper ADR certification, you can't legally transport controlled materials, putting your licence and livelihood at risk. At HCPC Training, our ADR training courses are designed to fully prepare you for real-world situations, covering every part of the ADR framework. From the core module packages to specialised units like tanker modules, we ensure you meet all requirements confidently and competently. What’s Covered in Our ADR Training Courses? We provide comprehensive training courses that span the full spectrum of ADR classifications, including: Core Module Packages: The foundation every driver needs. Tanker Module: For transporting liquids and gases. Class 1 – Explosives: Safe handling of volatile materials. Class 2 – Gases: Secure transport of compressed, liquefied, or dissolved gases. Class 3 – Flammable Liquids and Class 4 – Flammable Solids. Class 5 – Oxidising Substances and Organic Peroxides. Class 6, 7, 8 and 9: Covering toxic, radioactive, corrosive, and miscellaneous substances. Each module includes a detailed look at the ADR regulations you’ll need to apply daily. Whether you need initial training or an ADR refresher course, our programmes suit drivers at every stage. How the ADR Training Process Works At HCPC Training, we guide you through every step, making the order and completion process stress-free. Here's how it works: Enrolment: Choose a course that matches your needs — whether it's standard ADR training, Driver CPC combined training, or specialised classes like ADR tanks. Training: Engage in practical sessions led by experts, covering vehicle handling, emergency procedures, and Drivers’ Hours and WTR (Working Time Regulations). Exams: Following DVSA approved exam methods, you’ll take your written examinations through the Scottish Qualifications Authority (SQA). Certification: Upon successful completion, you’ll receive your official ADR Certificate and ID Card. Why Choose HCPC Training for Your ADR Courses? At HCPC Training, we genuinely understand that a qualification isn't just a piece of paper — it's your ticket to a safer, more successful driving career. Here's why drivers across the UK, from Birmingham to Essex and beyond, trust us: Expert Trainers: Industry veterans who understand both theory and on-the-road realities. Flexible Learning: Courses tailored to your schedule, including best online ADR training options. Transparent Pricing: No hidden fees – clear costs for all ADR training courses near you. Real-World Focus: Emphasis on the practical application of ADR regulations. Supportive Environment: Friendly, helpful trainers guiding you through your journey. From understanding ADR training costs in the UK to helping you choose the right refresher course, our goal is to help every driver achieve and maintain their qualifications with ease. Other Essential Training We Offer Beyond ADR training, HCPC Training also provides: Forklift Training and Forklift Instructor Training. Manual Handling and Dangerous Goods Awareness courses. Operator Licence Awareness Training. Support for drivers needing to understand the IMDG Code for maritime transport. For drivers aiming to enhance their careers further, we also offer Driver CPC periodic training and transport manager CPC courses. Ready to Secure Your Future with ADR Certification? If you're ready to join the thousands of qualified ADR drivers keeping our roads safe, there's no better time to start than today. Whether you're based in Chester, Chorley, Birmingham, or beyond, HCPC Training is here to support you with expert-led, straightforward ADR training. Contact us today to book your space and take the next step towards a safer, more rewarding career.
Project Management Template Kit and Checklists