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15 Account Management courses in Radcliffe

Account management (In-House)

By The In House Training Company

Successful account management requires time and investment to achieve high levels of customer satisfaction and develop new business opportunities. Ensuring you are equipped with the right tools to approach every customer interaction in a structured way will help you have productive relationships with your clients. Whether you're new to account management or experienced in business development and looking to expand your skillset, understanding how you can maximise customer relationships will be key to your success. We have developed this programme to be practical, fun and interactive. Participants will have the opportunity to learn and practice a number of key skills that will see successful results, and are encouraged to bring real life examples to the course so that learning can be translated to real world scenarios. This course will help participants: Learn how to plan growth and increase revenue from existing accounts Develop skills to build and develop essential relationships to increase value and visibility Learn how best to create loyalty and customer satisfaction Identify how to set account targets and development plan for building contacts and cross-selling Develop persuasion and influencing skills to better define needs and develop opportunities Learn how to add value at all stages; plus gaining competitive advantage Develop an up-selling, cross-selling strategy 1 Performance metrics for account management Introduction to the PROFIT account management model Using practical tools to measure account performance and success Planning your account strategy - red flags and green lights 2 Relationships for account management How to build and manage key relationships Producing a 'relationship matrix' Developing a coach or advocate 3 Setting objectives for your account Developing an upselling cross-selling strategy Setting jointly agreed goals, objectives and business plans Planning session 4 Feedback and Retention - building loyal and satisfied customers How to monitor and track your customer's satisfaction Building a personalised satisfaction matrix Customer service review meetings 5 Influence Getting your message and strategy across to C-level contacts Being able to better develop a business partnership within an accountes 6 Teamwork and time management Working with others to achieve your account goals Managing and working with a virtual team Managing your time and accounts effectively 7 Gaining commitment and closing the sale Knowing when to close for commitment How to ask for commitment professionally and effectively Key negotiation skills around the closing process - getting to 'yes' Checklist of closing and negotiation skills Practice session

Account management (In-House)
Delivered in Harpenden or UK Wide or OnlineFlexible Dates
Price on Enquiry

Account Management

By Inovra Group

Overview Account Management is an important role within any organisation. Account Managers are responsible for nurturing customer relationships and increasing sales with their organisation’s key customers. The Account Manager will usually act as a first point of contact for clients; responding to complaints, purchases, project requests and any general queries. Their approach should help maintain client relationships in order to ensure that they continue to use the company for business. This one day course can help them learn the key skills they need. Description Build a strong account management team that are able to effectively manage customer relationships and drive sales The role of account manager is both important and demanding. The account manager acts as the ‘face’ of the business and should professionally represent the business by creating a strategy for success and delivering a high level of customer service. Account managers need to be effective communicators, needing to both engage with the client and also develop internal relationships to ensure promises are delivered upon. Another key responsibility of the account manager is to identify business opportunities and help drive business results for their company. Account Management can be a very challenging role depending on the number of clients, the range of industries the clients represent, and the nature and attitude of the client. The main focus of the role is to provide continual client service to clients, this may include quarterly or annual business reviews, additions to the account in terms of extra services supplied plus face-to-face and online meetings, on a regular basis. The Account Manager will also be responsible for delivering high levels of client service to ensure that clients do not leave and will need to create a strategy around this. This strategy will depend on the type of client in terms of size of the business commitment, Key Performance Indicators plus contractual agreements which may dictate the framework for the relationship. Building a personal relationship as well as a business one is key to becoming an effective Account Manager. After all, “It is easier to fire a business associate or employee than it is to fire a friend”. Why should people attend this training course? Well, just imagine if your employees were better able to: Build effective business relationships with clients and help drive sales performance. Add value to clients and help ensure their requirements are met or exceeded. Measure the performance of their key accounts and adapt their approach accordingly. Understand the key attributes required for success and work on developing them. Set a strategy for sales success and create action plans for pre-defined goals. Monitor and measure their own performance and set their own targets. Ultimately, this training course will help employees to focus on what is required to succeed in the role of account manager, building a strategy with clear actions and helping the organisation to business success. Who is this course for? This Account Management training course is for anyone that works in an account management role or relevant sales function and will assist the participants in improving their working practices, developing customer relationships and in turn increasing business performance and sales success. Requirements for Attendance Prior sales experience is recommended, but an awareness of the sales process as a minimum will suffice.

Account Management
Delivered In-Person in Wakefield or UK WideFlexible Dates
£800

Change Management - Change Matters 1 Day Training in Bolton

By Mangates

Change Management - Change Matters 1 Day Training in Bolton

Change Management - Change Matters 1 Day Training in Bolton
Delivered In-Person + more
£595 to £795

Change Management - Change Matters 1 Day Training in Manchester

By Mangates

Change Management - Change Matters 1 Day Training in Manchester

Change Management - Change Matters 1 Day Training in Manchester
Delivered In-Person + more
£595 to £795

Change Management - Change Matters 1 Day Training in Chorley

By Mangates

Change Management - Change Matters 1 Day Training in Chorley

Change Management - Change Matters 1 Day Training in Chorley
Delivered In-Person + more
£595 to £795

Account management essentials (In-House)

By The In House Training Company

Maximising the relationship and sales potential of each active account is key to the sustainability of any business relying on repeatable custom. In this workshop we start by looking at key techniques for analysing the profitability and development opportunities for different clients before deciding upon the strategy and skills needed for moving the relationship to that of trusted adviser and partner. By understanding and creating the need we can use our influencing skills to harness any sales development potential. By creating the habit of explaining our ideas in a way that also meets the need of the other party we help everybody make the right decisions for them. This course will help participants: Assess the sales profitability and potential of existing key accounts Prioritise where time and energy is directed for maximum profitability Understand the key players in the decision making unit Create a strategic plan for the development of each client target Develop proactive sales consultancy skills Learn advanced communication and influencing techniques 1 What makes an effective account manager? The difference between order taking and account management How do you define a key account in your business? Why should existing customers remain with your company? How do you compare to the competition? 2 How do I prioritise my account management activity? Use practical tools to help you assess revenue potential Analyse the investment required versus the return on your time Create a SWOT analysis on your clients - Strengths, Weaknesses, Opportunities & Threats Appreciate how this knowledge will improve your sales development 3 Planning strategies for each account Create a list of priority accounts and activities Learn how to develop a long-term and sustainable relationship Discover how they make their purchasing decisions Research the make-up of the Decision Making Unit for each client 4 Learning and utilising the six principles of influence Learn the secrets these principles offer sales people Discover how these principles will work for you Create an influencing strategy for influencers within the client Learn new habits of influence 5 Proactive sales skills Plan proactive sales meetings for key accounts Set primary and secondary objectives for every touch point with the customer Structure sales meetings for maximum effectiveness Help the customer commit and achieve their objectives 6 Putting it into practice Discuss real scenarios to plan for putting these skills into practice Share common issues with fellow sales people Create a personal development plan

Account management essentials (In-House)
Delivered in Harpenden or UK Wide or OnlineFlexible Dates
Price on Enquiry

Manager Management 1 Day Training Bolton

5.0(1)

By Mangates

Manager Management 1 Day Training in Bolton

Manager Management 1 Day Training Bolton
Delivered In-Person + more
£595 to £795

Manager Management 1 Day Training Manchester

5.0(1)

By Mangates

Manager Management 1 Day Training in Manchester

Manager Management 1 Day Training Manchester
Delivered In-Person + more
£595 to £795

Manager Management 1 Day Training Chorley

5.0(1)

By Mangates

Manager Management 1 Day Training in Chorley

Manager Management 1 Day Training Chorley
Delivered In-Person + more
£595 to £795

Human Resource Management 1 Day Training in Bolton

By Mangates

Human Resource Management 1 Day Training in Bolton

Human Resource Management 1 Day Training in Bolton
Delivered In-Person + more
£595 to £795

Educators matching "Account Management"

Show all 3
Mangates

mangates

5.0(1)

London

WHO WE ARE? “Mangates” is one of the Leading Competency developers, Mangates has developed a proven foundation for building specialized training programs. No matter which Mangates training division you are working with, you can expect the same high-quality training experience and expertise that makes Mangates stand out above the competition. All of our instructors are recognized experts in their fields with hands-on experience on the topics they teach. We combine proven adult educational training methods with leading-edge industry expertise to provide you an exceptional training experience. Every instructor must meet rigorous standards with the proven background in their given field of expertise. It is the difference that our customers covet and participant appreciates at the completion of the course. WHAT WE DO? We deliver training solutions to Corporate, Government Agencies, Public sectors, Multinational organizations and Private Individuals. Our Primary focus is to train in a wide range of areas from IT Technical, Personal Development, Human Resources and Management Courses to Project, Program and IT Service Management. We have most experienced trainers in the Industry. Our Trainers are highly skilled in their subject areas and are uniquely positioned to provide participants with deep industry experience. They are motivated to transfer knowledge through practical support post and pre-training to provide participants with additional support outside the classroom.

Healds Green Gallery

healds green gallery

5.0(4)

Oldham

After leaving art college with a diploma in Art and Design, I left the world of art and spent the next 20 years working in marketing and account management, and bringing up my son. I didn't have much time to dedicate to my love of art, but now my son is much older, so I have more time on my hands to create the art that I love. I started out painting flowers and landscapes, which I shipped all over the UK and USA and a few even went to Australia! My love of animals has always been there, I've had horses and so many dogs and cats from being really young, so it was only natural that animals feature regularly in my art. My artwork has more recently turned towards painting dancers, landscapes, and the beach too. I love to paint in watercolour, in acrylics or in oils, and regularly create different collections in these different mediums. I set up Healds Green Gallery, named after the converted church that we currently live in, and run workshops from the gallery in Chadderton and also from locations in Cheshire too. We have classes starting in January in Tatton Park in Knutsford which is such a beautiful place to visit! We run watercolour and acrylic classes and sometimes branch out by getting other expert tutors in to provide glass craft and pottery workshops too. All of our classes are perfect for beginners or people who have always wanted to try painting but don't have the equipment, or never get round to it at home. Having had young children, it sometimes feels quite self-indulgent to spend time doing something that is just for you, but you deserve that time. I love every minute I spend drawing and painting, its time spent solely concentrating on just that, and not worrying about other things. My aim is to share my love of art to everyone and to make you all feel good enough to come along and try it out. You don't have to be the next Rembrandt, just come along and enjoy the time. I hope I can tempt you to want to try it out yourself and join us on one of our workshops!