58844 Courses

This Tableau Desktop Training course is a jumpstart to getting report writers and analysts with little or no previous knowledge to being productive. It covers everything from connecting to data, through to creating interactive dashboards with a range of visualisations in two days of your time. For Private options, online or in-person, please send us details of your requirements: This Tableau Desktop Training course is a jumpstart to getting report writers and analysts with little or no previous knowledge to being productive. It covers everything from connecting to data, through to creating interactive dashboards with a range of visualisations in two days of your time. Having a quick turnaround from starting to use Tableau, to getting real, actionable insights means that you get a swift return on your investment of time and money. This accelerated approach is key to getting engagement from within your organisation so everyone can immediately see and feel the impact of the data and insights you create. This course is aimed at someone who has not used Tableau in earnest and may be in a functional role, eg. in sales, marketing, finance, operations, business intelligence etc. The course is split into 3 phases and 9 modules: PHASE 1: GET READY MODULE 1: LAUNCH TABLEAU Check Install & Setup Why is Visual Analytics Important MODULE 2: GET FAMILIAR What is possible How does Tableau deal with data Know your way around How do we format charts Dashboard Basics – My First Dashboard MODULE 3: DATA DISCOVERY Connecting to and setting up data in Tableau How Do I Explore my Data – Filters & Sorting How Do I Structure my Data – Groups & Hierarchies, Visual Groups How Tableau Deals with Dates – Using Discrete and Continuous Dates, Custom Dates Phase 2: GET SET MODULE 4: MAKE CALCULATIONS How Do I Create Calculated Fields & Why MODULE 5: MAKE CHARTS Charts that Compare Multiple Measures – Measure Names and Measure Values, Shared Axis Charts, Dual Axis Charts, Scatter Plots Showing Relational & Proportional Data – Pie Charts, Donut Charts, Tree Maps MODULE 6: MAKE TABLES Creating Tables – Creating Tables, Highlight Tables, Heat Maps Phase 3: GO MODULE 7: ADD CONTEXT Reference Lines and Bands MODULE 8: MAKE MAPS Answering Spatial Questions – Mapping, Creating a Choropleth (Filled) Map MODULE 9: MAKE DASHBOARDS Using the Dashboard Interface Dashboard Actions This training course includes over 25 hands-on exercises and quizzes to help participants “learn by doing” and to assist group discussions around real-life use cases. Each attendee receives a login to our extensive training portal which covers the theory, practical applications and use cases, exercises, solutions and quizzes in both written and video format. Students must use their own laptop with an active version of Tableau Desktop 2018.2 (or later) pre-installed. What People Are Saying About This Course “Excellent Trainer – knows his stuff, has done it all in the real world, not just the class room.”Richard L., Intelliflo “Tableau is a complicated and powerful tool. After taking this course, I am confident in what I can do, and how it can help improve my work.”Trevor B., Morrison Utility Services “I would highly recommend this course for Tableau beginners, really easy to follow and keep up with as you are hands on during the course. Trainer really helpful too.”Chelsey H., QVC “He is a natural trainer, patient and very good at explaining in simple terms. He has an excellent knowledge base of the system and an obvious enthusiasm for Tableau, data analysis and the best way to convey results. We had been having difficulties in the business in building financial reports from a data cube and he had solutions for these which have proved to be very useful.”Matthew H., ISS Group

1-2-1 music lessons for most instruments out of well equipped centres in North Wales

Our monthly Social Media Marketing Update will break down the need-to-know marketing trends across TikTok, Instagram, LinkedIn, YouTube and more!

Making of a Champion Making of a Champion helps support and develop young people to reach their potential. Modules include: Motivation Goal setting Work Commitment Dedication Courage Winning attitudes

Understand what Emotional Intelligence is and how it impacts you and others around you. Course overview Duration: 1 day (6.5 hours) Emotional intelligence (EI) is increasingly being regarded as a major key to personal success. IQ measures our ability to problem solve and is pretty difficult if not impossible to change. Our emotional intelligence is our ability to problem solve about emotions and like any other skill can be developed and honed. Some of the most successful people in life today are those who are regarded as having a high level of emotional intelligence whatever their level of IQ. Being able to manage themselves and others successfully is often a crucial factor in their success. With a growing emphasis on ‘soft skills’, leaders and managers need to be able to sensitively handle other people, both within and outside the organisation. Emotions are important in work life. They drive motivation and commitment; they are an inherent part of what we do whatever our job role. Effective individuals are proficient at recognising, using, understanding, and managing emotions in themselves and others. This one day course will help participants improve their understanding and skill in these areas. Objectives  By the end of the course you will be able to: Identify the aspects of your role where emotions are important Recognise the four key elements of Emotional Intelligence Use a range of skills to build and maintain key relationships Develop an emotionally intelligent ‘culture’ in your part of the organisation Create a personal action plan to continue to enhance and monitor your Emotional Intelligence Content Emotional Intelligence (EI) What is Emotional Intelligence? Where does it sit in the “whole person model” IQ, Personality Traits, Skills and Knowledge and EI Dispelling the myths and legends about EI The RUUM Model of EI Recognising emotions in self and others Using emotions Understanding emotions Managing emotions Developing Skills in each of the 4 areas of EI Short and long-term strategies to develop EI Developing compensating strategies where needed Practical application of EI Leveraging EI strengths Practice using RUUM Model Case studies and scenarios Video analysis Examples in the public eye we can all relate to Incorporating EI into your day to day role Practical steps Peer coaching Action planning Optional Follow-up After completing this course, you have an opportunity to complete a psychometric to understand more about emotional motional drivers and derailers. If you would like to do this, you will be invited to complete a psychometric questionnaire called Lumina Emotion.It can be done online and takes between 30-60 minutes. The results are compiled into a report which one of our trained and accredited coaches will go through with the participant individually to work up an action plan to leverage their EI strengths and develop strength where needed.This can be very powerful in building EI into your people and your organisation.

What is Stress and what is burnout? What are some of the very real physical symptoms that we experience and how do we counteract these. This session takes the time to explore what is going on in our bodies and minds at times of stress and looks at some ways to bring balance back to our systems.

We are thrilled to extend an exclusive invitation to you as a valued partner to join us at the upcoming SPAR Lancashire School Games events as a VIP guest. The landscape of SPAR Lancashire School Games has changed to reflect the direction in tackling inequalities in localised settings. As a VIP guest, you will have the opportunity to experience the SPAR Lancashire School Games in a unique and privileged manner. Your presence will not only enhance the prestige of the event but also allow you to network with key stakeholders, school representatives, and fellow VIPs. You have the choice to attend all day or between 10-11:30am or in the afternoon from 12:30-2/3pm for any of the three event days. Refreshments will be provided in the form of drinks and sandwhiches Kindly RSVP by Tuesday 30th April to confirm your attendance, and please let us know of any dietary restrictions or special accommodations you may require.

Trong bối cảnh toàn cầu hóa hiện nay, việc học tiếng Anh đã trở thành một yêu cầu thiết yếu đối với trẻ em. Tuy nhiên, không chỉ đơn thuần là việc học ngôn ngữ, mà còn liên quan đến nhiều yếu tố tâm lý ảnh hưởng đến quá trình tiếp thu và phát triển ngôn ngữ của trẻ. Bài viết này sẽ đề cập đến một số khía cạnh tâm lý quan trọng mà phụ huynh và giáo viên cần lưu ý khi hỗ trợ trẻ em trong việc học tiếng Anh. Một trong những yếu tố tâm lý nổi bật nhất ảnh hưởng đến việc học tiếng Anh của trẻ là sự tự tin. Trẻ em có thể cảm thấy chán nản hoặc lo lắng khi phải giao tiếp bằng một ngôn ngữ mới. Do đó, việc tạo ra một môi trường học tập thân thiện và khuyến khích là rất cần thiết. Phụ huynh và giáo viên nên khuyến khích trẻ nói, viết và thực hành tiếng Anh một cách thường xuyên mà không sợ bị chỉ trích. Điều này sẽ giúp trẻ xây dựng lòng tự tin và động lực cần thiết để tiếp tục học tập. Trẻ em thường có tính tò mò tự nhiên, và điều này có thể được khai thác để thúc đẩy việc học tiếng Anh. Các hoạt động học tập thú vị, như trò chơi, bài hát, và câu chuyện tiếng Anh, có thể giúp trẻ cảm thấy hứng thú hơn với việc học. Khi trẻ tham gia vào các hoạt động này, chúng không chỉ học từ mới mà còn phát triển khả năng tư duy phản biện và sáng tạo. Việc tạo ra các tình huống thực tế để trẻ áp dụng tiếng Anh trong giao tiếp hàng ngày cũng sẽ gia tăng sự hứng thú và khả năng sử dụng ngôn ngữ của trẻ. Một yếu tố tâm lý không thể thiếu khi trẻ học tiếng Anh là áp lực học tập. Nhiều trẻ em có thể cảm thấy áp lực từ gia đình, giáo viên hoặc bạn bè khi phải đạt được những kết quả tốt. Điều này có thể dẫn đến cảm giác lo lắng, căng thẳng và thậm chí là sự chán nản trong việc học. Để giảm thiểu áp lực này, phụ huynh và giáo viên nên thiết lập những kỳ vọng hợp lý và khuyến khích trẻ xem việc học là một quá trình dài hạn chứ không phải là một cuộc đua. Việc thường xuyên giao tiếp và lắng nghe cảm xúc của trẻ cũng là cách hiệu quả để trẻ cảm thấy được hỗ trợ và hiểu biết trong quá trình học tập. Học tiếng Anh không chỉ đơn thuần là việc lĩnh hội ngôn ngữ mà còn là cơ hội để trẻ phát triển các kỹ năng xã hội. Khi giao tiếp với bạn bè và thầy cô bằng tiếng Anh, trẻ sẽ học được cách làm việc nhóm, giải quyết xung đột và thể hiện ý tưởng của mình một cách tự tin. Những kỹ năng này sẽ không chỉ có ích trong việc học tiếng Anh mà còn mang lại lợi ích lớn trong cuộc sống hàng ngày của trẻ. Việc hiểu rõ tâm lý của trẻ khi học tiếng Anh là điều cần thiết để có thể hỗ trợ chúng một cách hiệu quả. Bằng cách tạo ra một môi trường học tập tích cực, khuyến khích sự tham gia, quản lý áp lực và phát triển kỹ năng xã hội, phụ huynh và giáo viên có thể giúp trẻ em không chỉ học tốt tiếng Anh mà còn phát triển toàn diện về mặt tâm lý và xã hội.

Any team member with Customer interaction (including internal) are the 'Ambassadors' of the company/organisation. If they project positive professionalism - they win others' confidence. If they appear or sound like they are in any way indifferent or unprofessional - they will cost sales and lose clients/customers. With this 2 day Training course, that will be tailored to your company/organisation, each person attending will upgrade their professional standards in people skills, telephone manner and email etiquette. No training in this area may well be a false economy as there is a much greater risk of disenfranchised customers and team members - and probably increases your competitors to win business at your expense. Professional customer care is all too frequently regarded as a token issue in most induction sessions for employees. Surprisingly it is very rarely considered as a key priority, despite being essential for ensuring customer commitment is secure and supplier/partnerships are robust. Excellent customer care is paramount in our ever increasingly competitive market and making customers feel valued and looked after is often a differentiator. This 2-day course will help you understand your customers and the vital importance of customer care in any organisation. You will gain the tools and techniques to apply your learning directly back into the workplace and deliver excellent customer care. Course Syllabus The syllabus of the Professional Customer Care course is comprised of four modules, covering the following: Module One What is Excellent Customer Care? Internal versus external customers Why customer care is important Meeting customer expectations Module Two Making a Personal Difference How do you measure customer care? Making a difference Taking ownership Positive mental attitude Displaying professionalism both face-to-face and over the telephone Using positive language Module Three Gathering Information and Offering Solutions Asking the right questions Active listening skills Summarising and clarifying skills Module Four Dealing with Difficult Situations How to give a 'service' no Demonstrating empathy Assertiveness techniques Handling a complaint Problem solving Saying 'sorry' Making realistic promises and keeping them Real Play Scenarios with a Professional Actor (Optional Extra) This programme benefits significantly from our innovative training feature: Real Play. Using a professional actor who performs role plays as different customer characters in carefully devised situations, the delegates have the opportunity to 'pause' the role play to coach and control their character to improve their skill sets and practice the theory delivered. These scenarios can deal with difficult situations and enacting options to ensure good customer relations are intact. The outcome of the scenario is the responsibility of the delegates, not the trainer and actor. The actor will remain in character throughout the de-brief in order to bring to life the impact and possible next steps. Objectives By the end of the course participants will be able to Adopt a professional telephone manner Communicate assertively by taking control and directing the conversation Deliver information positively by offering options and alternatives Develop a range of versatile behaviours to use when dealing with difficult situations by: Listening actively Using empathy Gathering relevant information through effective questioning Finding solutions to concerns/problems quickly and efficiently Speaking positively and assertively What Is The Benefit? For individuals this course will increase confidence and ability to deal with customers in all situations, which will in turn create customer loyalty and raise their profile. For an employer, ensuring that all customer facing employees are demonstrating excellent customer care instils confidence in the customers and promotes a positive image of the company. In-House Courses Every single team member or employee that has a role which involves engaging with a customer, client and/or a key partner/supplier has a responsibility for projecting a positive image of the organisation which they represent. That may sound obvious, but how many hundreds of experiences have you had as a customer where you were treated with indifference and a distinct lack of professionalism by the receptionist, the retail assistant, the tele-agent, the delivery person, the credit controller or the departmental manager of the operation that you were dealing with? Far too many to count? This is because professional customer care is regarded as a token issue in most induction sessions for employees - and it is very rarely considered as a key priority to ensure customer commitment is secure and supplier/partnerships are robust. Yet the hugely expensive churn in customer/client commitments and staff is enormously expensive and immensely disruptive to any organisation. The Importance of Customers and Clients Every client/customer engaging person needs to recognise that it is ultimately the client or customer that pays their wages. If they gain a basic understanding of the clients' motivations and behaviours, coupled with some core skills in how to care for them, they will attain the status of 'professional'. This will very quickly translate into increased revenues, retained loyalty, high commitment and far greater security for all parties. The foundation has to be based on the authentic commitment to both the customer and also to the organisation they work for. Disenfranchisement readily curdles into sloppy behaviours cloaked in unprofessional attitudes and demeanours; plenty there to repel the most loyal of customers. If your company or organisation relies on repeat business and retaining the confidence and commitment of your clients, then all of your team members - perhaps including managers who set the example and have the biggest influence on the where the needle points to in relation to professionalism - need to be trained on the core basics of professional customer care. Customer Care Programmes from Dickson Training Ltd We are delighted to boast about the many successes we have had in providing effective and long lasting improvements for many clients, where awards have been won and, more importantly, talent has been retained because their clients and customers keep on coming back. Professional customer care extends to suppliers and partners that you value and need to get the best service and rates from, as well as any 'internal clients' such as other departments where you need to rely on their support and collaboration in order to achieve your goals. It is amazing what effective professional customer care training can do for any organisation. Without it your organisation may be vulnerable, with it you are much more likely to see increased performances and much greater security and growth. Scheduled Courses Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. Please contact us for more information.

Introduction to Diabetes (2-Day Course) - Norfolk ICB OnlyThis course is for those from the Norfolk ICB only using the unique booking code. Applicants not using this code nor Identifying themselves as Norfolk ICB employees will not be able to attend.Course Description:These two days of comprehensive training are designed for nurses, nurse associates, pharmacists, paramedics, and other Allied Healthcare Professionals (AHPs), and experienced healthcare assistants (HCAs) who are new to or fairly new to the field of diabetes care. If you've recently started seeing patients with diabetes, or are planning to; this course is tailored to provide you with the fundamental knowledge and skills required to confidently care for individuals with diabetes. The primary focus is on adults with Type 2 diabetes, although key recommendations and signposting for patients with Type 1 diabetes will also be covered.Diabetes presents a significant healthcare challenge, costing the NHS £10 billion each year and impacting patients and their families. Primary care professionals play a pivotal role in managing the ever-increasing numbers of people diagnosed with Type 2 diabetes. Good diabetes care is crucial and aligns with national and local policies supported by robust NICE guidance.These interactive days of learning will incorporate various methods, including case studies, to help you progress from basic knowledge to a more confident and positive approach in reviewing and managing patients with diabetes. 2 Day Introduction to diabetes management in primary care (This is intended to provide an overview the programme may change slightly) DAY ONE 09.15 Coffee and registration 09.30 Introduction and course objectives 09.45 Setting the scene - screening, diagnosis, prediabetes, patho-physiology and symptoms, remission in Type 2 diabetes 10.45 Coffee 11.00 Type 1 Vs Type 2 Diabetes 11.20 Metabolic Syndrome and Diagnostic Criteria 11.45 Diabetes Prevention Programme 12.15 Managing Diabetes in Primary Care and Supporting Lifestyle 12.30 Lunch 13.30 Pharmacological Management of Type 2 Diabetes 14.30 Methods for Monitoring Glucose 14.45 Diabetic Emergencies (hypos, HHS and DKA) 15.15 Sick Day Rules 15.30 Action plan, evaluation, and resources 15.45 Close DAY TWO 09.15 Coffee and registration 09.30 Review progress since Day 1 09.45 Macrovascular Complications 10.15 Modifiable Risk Factors leading to CVD 11.00 Coffee 11.20 Cholesterol & Hypertension Management 12.00 Microvascular Complications 12.30 Lunch 13.30 Diabetes and Emotional Wellbeing 14.30 Case Studies 15.30 Q&A, Evaluations 15.45 CloseKey Learning Outcomes for Both Days:Upon completing this course, participants will be able to:1. Explain the physiology of diabetes and differentiate between Type 1 and Type 2 diabetes.2. Discuss methods for diagnosing diabetes and provide information to individuals newly diagnosed with Type 2 diabetes.3. Describe approaches that support achieving remission in Type 2 diabetes.4. Explain basic advice related to a healthy diet, various dietary approaches, and carbohydrate awareness.5. Discuss the modes of action of commonly used non-insulin medications.6. Identify major complications that may arise in individuals with long-standing diabetes and measures to limit or prevent them.7. Describe key advice for patients regarding the recognition and appropriate treatment of hypoglycaemia.8. Discuss DVLA guidance concerning driving and diabetes.9. Explain the risks of acute hyperglycaemia and provide advice to patients on self-managing illness periods.10. Provide examples of referral pathways to other services such as weight management, secondary care, podiatry, structured education, activity, and psychological services.11. Describe the process of routine foot review and factors influencing diabetic foot risk status.12. Discuss local recommendations for the appropriate use of blood glucose and ketone monitoring.13. Explain the key components and processes of an annual diabetes review and a self-management plan.Join us for this comprehensive 2-day course via Zoom and enhance your ability to provide effective diabetes care within primary care settings.