62749 Courses

Credibility can make the difference between winning or losing customers and winning or losing your job. But exactly what is it, and how do you get it? You will understand the two dimensions of credibility, trustworthiness and expertise. We will show you steps for building credibility in any situation and implement the disciplines of credibility. Learning Objectives Explain why credibility is the core of effective leadership, Apply steps for gaining and maintaining credibility, Describe three ways to restore damaged credibility Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Understand how thoughts and emotions work together and how we manage our emotions by managing the thoughts that trigger the emotions. Learning Objectives Understand how thoughts and emotions work together and how we manage our emotions by managing the thoughts that trigger the emotions. Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Fallacies are incorrect conclusions drawn from incorrect reasoning in an argument. One problem with deception is that the perpetrators often don't know they're doing it. They believe what they're saying. Discover how to identify the traits of sloppy thinking and the impact it will have. We will give you guidelines to move sloppy thinking to elegant thinking where they will help you reach your goal. Learning Objectives Explain influencers battling for control of your mind, Avoid emotional and irrational fallacies, Describe the traits and costs of the undisciplined mind, Apply behaviors a fair-minded, disciplined critical thinker Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Humans does not react well to change. We will look at the dynamics of human nature and change with a climate for cooperation. How do you get people out of their comfort zones but without pushing them too far? Understand how to communicate in each stage of the change transition journey to get buy-in. Learning Objectives Summarize the dynamics of human nature and change, Explain four ways people leave their comfort zones, Gain cooperation and buy-in from others, Communicate effectively in each of the change transition stages Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Utilize the four stages of problem-solving and discover what characteristics you need to consider when solving a problem. What is the difference between a problem and dilemma? We will demonstrate how you can verify that your problem has been resolved by evaluation and questions. Learning Objectives Apply effective problem SOLVER™ behaviors and attitudes, Implement the four stages of a systematic problem-solving process, Utilize 10 creative problem-solving techniques Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Gain insights to the four Emotional Intelligence competencies and leadership skills developed through EI. Understand the two axis of the Emotional Intelligence framework. Learning Objectives Gain insights to the four Emotional Intelligence competencies and leadership skills developed through EI. Understand the two axis of the Emotional Intelligence framework. Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Attracting and retaining top talent is a significant challenge for businesses today. In the competitive landscape of the job market, companies often struggle to identify and secure skilled individuals who can drive their success. This challenge is further compounded by the difficulty of retaining these valuable employees once they're onboard. High turnover rates can be costly and disruptive. Addressing these challenges effectively requires a comprehensive understanding of recruitment strategies, employee engagement, and talent management practices. Learning Objectives The following are some of the key outcomes in this course: Learn how talent management can help you get the most out of your workforce. Understand why great talent is hard to find and how a dual approach of attracting and sourcing candidates can help. Learn why employees leave and five tips for keeping your team on board. Explore why it's crucial to develop internal talent and unpack five long-term strategies for driving that goal forward. Target Audience Human Resources Professionals. Managers, Team Leaders, Young Professionals

In the dynamic world of business, maintaining workplace integrity is a paramount challenge. This course delves into the complexities of ethical conduct, compliance with laws and regulations, and the promotion of a respectful, inclusive, and discrimination-free workplace. Participants will learn the knowledge and skills needed to uphold integrity in the workplace, fostering an ethical culture and ensuring legal compliance, ultimately enhancing organizational reputation and employee well-being. Learning Objectives The following are some of the key outcomes in this course: Learn what is workplace integrity. Explore multiple examples of workplace integrity. Understand the benefits and challenges of integrity. Learn how to maintain your integrity at work. Target Audience Human Resources Professionals. Managers, Team Leaders, Young Professionals

Understand the common challenges faced by individuals entering the field of Human Resources. HR Professionals often encounter issues related to managing personnel effectively, maintaining compliance with labor laws, and creating a positive workplace culture. This program equips learners with essential skills, such as recruiting and onboarding talent, navigating employee relations, and understanding HR legal responsibilities. It also focuses on strategies for fostering a harmonious work environment and optimizing organizational performance. By addressing these challenges, the training program empowers HR professionals to initiate their careers with confidence and competence, contributing to the overall success of their organizations. Learning Objectives The following are some of the key outcomes in this course: Learn what human resources management means, what HR professionals do, and why effective HR operations are essential to every business's success. Learn all about the recruiting process and five steps to recruit new employees. Explore how to review resumes by learning what resume screening is and how to utilize an effective three-step process for finding top talent. Understand different types of compensation and benefits, and how to adjust compensation for different roles and people. Learn how to take appropriate and constructive disciplinary action. Target Audience Human Resources Professionals. Managers, Team Leaders, Young Professionals

Organizational culture plays a pivotal role in shaping the work environment, and fostering inclusion and respect is integral to a healthy workplace. In business, individuals often face challenges related to these crucial aspects. Problems can range from a lack of diversity in leadership roles to instances of discrimination and bias. Moreover, issues related to fostering respect, effective communication, and addressing cultural differences can arise. By addressing these challenges in training, employees can learn to create an inclusive atmosphere that values diversity and respects all individuals, leading to a more harmonious and productive work environment while avoiding potential legal and reputational issues. Learning Objectives The following are some of the key outcomes in this course: Learn what psychological safety is, why it's important and five steps for creating it in the workplace. Understand why creating an inclusive remote environment takes intentional effort from managers. Explore what an inclusive workspace looks like and get tips and strategies to benefit your team. We will answer some commonly asked questions about sex and gender. Explore tips on how to combat gender bias at work. Target Audience Managers, Team Leaders, Young Professionals