67392 Courses

Exploring alternatives is a problem-solving stage. Pinpoint areas of agreement and conflict and discover how to look for common ground and reassess positions. Understand how to encourage seeking an agreement that collaborates, but compromise if necessary. Discover a strategy to learn buyer price limitations. Learning Objectives Summarize how to pinpoint underlying needs, Determine buyer price limits, Describe how to work defensively with 'offensive' buyer gambits Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Avoid the cumulative effects of stress by daily balancing them out with stress management techniques. We will help you to understand the three 'legs' of stress management and how you can apply control and cleanse techniques for managing stress. Learning Objectives Apply CONTROL techniques for managing mental stress, Implement CLEANSE techniques for managing chemical stress, Explain techniques for managing structural stress, Summarize what you can do daily to combat stress Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Difficult customers may not be angry, but difficult to work with for a variety of reasons. We will help you to determine the customer's difficult behavioral 'type' and work with an appropriate strategy. View challenging customers as an opportunity to shine, be your best, and set a great service example. Learning Objectives Describe seven types of difficult customers, Apply strategies for working with each type of difficult customer Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Discover how ineffective habits limits success. We will show you the 'overreached referral' technique for reaching influencers. Understand how to find four types of decision-maker buying influencers. Understand the importance and how to always advance the sale to the next realistic stage. Learning Objectives Explain how ineffective habits limit success, Apply techniques to get your voice mail calls returned, Qualify prospects quickly with screen test questions, Utilize exit strategies to advance the sale Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Leading with kindness is a fundamental aspect of effective leadership in the business world. However, many individuals face challenges in understanding and implementing this approach. The problems people encounter include misconceptions about kindness being a sign of weakness, difficulty in balancing kindness with assertiveness, and uncertainty about how to cultivate a kind and inclusive work environment. This training program aims to address these issues by providing insights into the significance of leading with kindness, strategies for integrating it into leadership practices, and practical tips for creating a workplace that values empathy, compassion, and collaboration. Learning Objectives The following are some of the key outcomes in this course: Define the main components of leading with kindness Kind leadership impact: self-awareness, empathy & mindset Identify the benefits of leading with kindness for high performance Understand the connection between productivity and kind leadership Identify leaders who role-model kind leadership Target Audience Managers, Team Leaders, Young Professionals

We always need to ensure a structured and insightful interview process that accurately assesses candidates' qualifications, skills, and fit for the role and organization. This involves preparing relevant interview questions, establishing a welcoming and professional atmosphere, and conducting fair and thorough evaluations. By implementing best practices such as active listening, behavioral interviewing, and standardized evaluation criteria, the goal is to streamline the hiring process, identify top talent, and make informed hiring decisions that contribute to the organization's success. Learning Objectives The following are some of the key outcomes in this course: Learn seven steps you should take before the interview starts. Learn some best practices for strong interview questions. Explore four tips to create a professional, polished, and productive interview experience. Understand why follow-up is important, as well as what to say and how to do it effectively. Explore ways to reduce your bias as an interviewer so that you can promote diversity, inclusion, and objectivity in your interview and hiring processes. Target Audience Human Resources Professionals. Managers, Team Leaders, Young Professionals

Discover the four stages of self-management. Discover the seven categories of competency that includes product and service knowledge, procedures, features and benefits, unique language, technical, organizational, and uniqueness. You will understand why it is important to invest the time in developing strong foundations in self-management skills whether you're a beginner or pro. Learning Objectives Describe the two 'faces' of professional development, Apply the four stages of self-management, Explain collaborative web-based learning, Summarize the seven categories of professional competencies Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Moments of Truth are 'touch points' in time that a customer evaluates when giving you a service 'score.' Apply our 10 tips for great greetings md introductions. Discover why it is important to choose your opening words selectively. We will show you how to strike the perfect balance between professionalism and 'personalism'. Learning Objectives Describe the Primary Effect's influence on first impressions, Implement effective greeting words choices, Balance professionalism with personalism Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Closing ratios are the number of activities performed, compared to results achieved. Closing ratios can be expressed in many of your sales activities such as people called, to appointments booked. We will guide you how to track sales activities and how this will inform you where you are or are not getting results from. To increase closing your ratios, examine each step in the sales process. Learning Objectives Define closing ratios, Explain the importance of knowing your closing ratios to control sales results, Explain how to improve your closing ratios, Diagnose weak links in your sales process Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

The mission of every business is to create and retain customers. Understand the ten ways to create brand loyalty and implement the six F's strategy to exceed customer expectations. Learning Objectives Apply ten ways to create brand loyalty, Identify the six F's for exceeding customer expectations Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams