67390 Courses

Customers with complaints want to be seen as right, feel special, treated fairly and be taken care of. We will show you how to ask questions and listen to fully understand the complaint. Acknowledge and agree with the customer's right to be upset and that a resolution needs to be reached. Learning Objectives Describe the special needs of customers with complaints, Apply four tips for managing customer complaints Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Productive and impactful meetings through proficient communication techniques is something we all want to improve. This involves mastering skills such as clear articulation, active listening, and concise summarization to ensure effective exchange of ideas and information among participants. By emphasizing techniques like agenda setting, time management, and fostering a collaborative atmosphere, the goal is to enhance meeting efficiency, maximize productivity, and strengthen team cohesion through effective communication practices. Learning Objectives The following are some of the key outcomes in this course: Discover the five steps to running meetings that are more efficient, more constructive, and more engaging for you and your team Develop an effective agenda that will give your team clarity, focus, and alignment Understand the conditions and steps involved in cultivating consensus as well as four strategies for reaching consensus faster. Reasons why conflicts arise and six strategies for resolving them Target Audience Young Professionals

Etiquette is a set of social behavioral requirements, created over time to give structure to the way to interpersonal rapport and manners are the core of etiquette. Discover the various behaviors involved in mastering manners and we will share the golden rule with you. Go above and beyond customer expectations by using the 6 F's. Learning Objectives Explain why rapport is important, Summarize the cost of poor etiquette, Apply Chart's customer care model, Exceed customer expectations by implementing the 6 F's Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Understand the three components of curiosity and how to use them in your situation. Avoid pitfalls that cloud our ability to interpret messages accurately. Discover how to increase your ability to interpret messages accurately and how to develop curiosity. Learning Objectives Implement three components of curiosity, Interpret intended messages correctly, Control mental filters Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Trust is our confidence in the integrity, strength, and competence of someone to meet our expectations. Discover the four keys to building a professional 'trust fund'. We will guide you how to deliver and receive feedback while maintain trust. Understand the behaviors that feed trust and those that starve trust. Learning Objectives Establish a 'Trust Fund', Explain how to maintain trust during feedback, Implement five behaviors that show respect Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

This course will ensure that you maximize your daily activities more effectively and take back control of your time. Understand the importance of setting a goal and why it is important to be proactive rather than reactive. Why is a mission statement important and what are the three elements of an effective mission statement? Prioritize your tasks more effectively according to the urgency and importance of the task at hand. Learning Objectives Schedule goals and activities, Find hidden sales time, Utilize the Sales Funnel for managing time, Apply the 80-20 Rule to allocate time Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Attracting and retaining top talent is a significant challenge for businesses today. In the competitive landscape of the job market, companies often struggle to identify and secure skilled individuals who can drive their success. This challenge is further compounded by the difficulty of retaining these valuable employees once they're onboard. High turnover rates can be costly and disruptive. Addressing these challenges effectively requires a comprehensive understanding of recruitment strategies, employee engagement, and talent management practices. Learning Objectives The following are some of the key outcomes in this course: Learn how talent management can help you get the most out of your workforce. Understand why great talent is hard to find and how a dual approach of attracting and sourcing candidates can help. Learn why employees leave and five tips for keeping your team on board. Explore why it's crucial to develop internal talent and unpack five long-term strategies for driving that goal forward. Target Audience Human Resources Professionals. Managers, Team Leaders, Young Professionals

Discover how to create, execute, and control a defined territory plan. How to set sales goals, create opportunities, and route your area. Understand how to distinguish the important from the urgent. We will show you how to divide your contacts into categories and how often you need to communicate with the various contacts. We will guide you how to route your territory around high-payoff accounts and geographic clusters. Explore the importance to use only one calendar, a scheduling system, and electronic contact tools. Learning Objectives Apply seven steps to creating a territory management plan, Implement ABCD opportunity contact strategies, Calculate your value per hour, Utilize routing guidelines to maximize travel time Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

The benefits of team decision-making include more diverse information, multiple perspectives, greater understanding, knowing next steps, and better buy-in. Use decision-making in teams when you need support, the impact is significant or controversial, you need other expertise, and want to spread the risk. Understand how to prepare for team decision-making by allowing for pre-work and use the three techniques for team-decision making. Learning Objectives Explain the benefits of team decisions, Implement strategies to prepare for team decision-making, Apply three methods for team decisions Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

The benefits of networking are increased referrals, reciprocity, more resources, problem solving, increased visibility, more friends, and more fun. Discover how to expand your circle of influence and be seen and hear at networking events. We will show you how to use effective networking etiquette to start conversations and enter group discussions. Learning Objectives Explain the benefits of networking, Apply networking strategies to expand your circle of influence, Identify the criteria for high-return networking events, Describe networking etiquette Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams