67391 Courses

We will help you to understand the difference between leading and managing change. The big challenge is how people will respond to change in their various roles. We will help you to apply general guidelines for an effective change transition. You will understand how to communicate the reasons for change, involve the correct people in the change process, create effective teams and communicate regular updates on the progress. Learning Objectives Explain the difference between leading and managing change, Implement elements for thriving in change, Apply guidelines for effective change transitions Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

We will teach you a model for leading and managing the four stages of change transition. Each stage will have very specific tasks and steps associated to ensure you achieve your desired result. Understand where you are currently and where you want to be in the future. Create a plan for reaching your goal based on what's needed and wanted. Your plan will be tested on this journey and you will need to be ready to respond to any situation. At the end you will need to evaluate the outcome. Learning Objectives Apply the four stages of change transitions for leading change, Implement tasks associated with each stage of managing change Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

We will help you discover on-going strategies for promotability and looking for fast-track options. Understand the four stage of a career path and plan for career detours such as recessions, millennial competition and late retirements. Understand the value and importance of packaging yourself for promotion with a career portfolio. Learning Objectives Apply on-going strategies for becoming promotable, Build awareness of five possible career detours or paths, Package your skills for promotion Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Conflict is when two or more parties, with perceived incompatible goals, undermine each other's wants or needs. Establish the root cause of the conflict and understand how to apply the five conflict management strategies. Understand the pro's and cons of avoidance, competing and collaboration. We will guide you how to resolve conflict and how to find effective resolutions to difficult conversations. Learning Objectives Explain the root cause of all conflict, Apply five conflict management strategies, Implement steps to manage or resolve conflict, Apply effective steps for conducting difficult conversations Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Service resiliency is the ability to recover quickly from a challenging, adverse customer situation, disruptive change, crisis, trauma, or negative stress. Learn how to cut down on the frequency of adverse situations. Implement nine steps to increase your service resiliency. Learning Objectives Describe the characteristics of service resiliency, Assess your current levels of service resiliency, Apply nine strategies for remaining R.E.S.I.L.I.E.N.T in adversity Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Understand how you can categorize decisions to make decisions more effectively. Take a measured approach with the four steps to decision making. How do you anticipate the implementation of your decision by asking what, who, when, where and how questions? Understand how to monitor implementation through observation of key success indicators. Learning Objectives Make better decisions more quickly, Apply four stages to decision-making, Utilize logical and intuitive decision-making techniques Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Effectively managing high performers and supervisors is a critical element of performance management in any organization. High performers often have unique needs and expectations, and managers play a pivotal role in harnessing their potential while ensuring their continued motivation and growth. Participants will learn how to recognize, reward, and develop top talent, maintain engagement, and align high performers' goals with the organization's objectives. By enhancing their management skills, participants can maximize the contributions of high performers, ultimately driving organizational success. Learning Objectives The following are some of the key outcomes in this course: Recognize the unique characteristics and needs of high-performing employees, including their susceptibility to burnout and boredom Learn how to effectively leverage the skills and strengths of high achievers Recognize the need for a different leadership style when managing managers Develop strategic thinking skills to focus on the big picture and align different teams Understand the role of managers in ensuring performance alignment within their teams and how to support them Target Audience Managers, Team Leaders, Young Professionals

Objections are an expression of disagreement, opposition, or concern raised by prospects when considering a decision with your proposal. Discover how objections emerge and how to manage the psychological aspects of anxiety called doubt, disruption and decisions. Understand how you can discover your prospect's strongest value that will be the emotional motivator in any sale. Learning Objectives Explain the origins of objections, Dispel four common myths of objections, Manage doubt, disruption and delayed decisions, Apply psychological strategies for resolving concerns Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Buyer's remorse is emotional regret after a purchase. Buyer's remorse is a natural human reaction emerging from a sense of caution and doubt over a decision. Understand the causes of buyer's remorse and how you could be in control to prevent buyer's remorse. Learning Objectives Explain the causes of buyer's remorse, Prevent buyer's remorse, Describe how to avoid seller's remorse Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Credibility can make the difference between winning or losing customers and winning or losing your job. But exactly what is it, and how do you get it? You will understand the two dimensions of credibility, trustworthiness and expertise. We will show you steps for building credibility in any situation and implement the disciplines of credibility. Learning Objectives Explain why credibility is the core of effective leadership, Apply steps for gaining and maintaining credibility, Describe three ways to restore damaged credibility Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams