63307 Courses

Make silver earrings using transparent enamel on this one day beginner-friendly workshop in Edinburgh City Centre

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The Altherma 3 LT Monobloc Standard Installation Level 1 (R32) DUK-H11 training is a full day course covers everything you need to know to successfully install the Daikin Altherma 3 LT Monobloc.

Learn how to make a mosaic mirror with Mossy Mosaic hosted at The Arienas Collective in Edinburgh City Centre

Refresh your skills from when you last did your mental health first aid course! How much do you still remember? How comfortable are you approaching someone? Is there more to learn?

Customer service is an organisation's ability to supply its customers' wants and needs. Improved customer service means constantly and consistently exceeding customers' expectations. This course is designed for service industry professionals who aim to maximise their efficiency, develop better customer skills, and increase their value. The focus is on increasing repeat business through customer satisfaction and referrals. Delegates will discover greater levels of productivity, job satisfaction, and potential for advancement. For client-facing service personnel, these areas of development will prove particularly beneficial, leading to increased internal and external customer satisfaction. Throughout the course, delegates will learn how to: Project a UB4me, customer-centred attitude Empower people with respect and control by acknowledging and offering choices Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions Listen more intently to develop the best rapport Communicate clearly with conviction, projecting greater credibility Create positive, diplomatic messages even from negative situations, modelling a problem-solving, can-do attitude Create and refine phone-answering and email templates to appropriately address customer concerns and increase the potential for repeat business This Customer Service Skills course is a 4-hour interactive virtual class for up to 20 delegates. Upon registration, delegates will receive online login instructions prior to the class date. This format allows for a collaborative learning experience from the comfort of one's own home or office.

Beginners silver clay jewellery class in Edinburgh City Centre

The One Day - MHFA Champion Course teaches you how to identify when a person might be experiencing a mental health issue and how to guide them to get the help they need.

This is a gateway course for all further learning in FD&FA systems.

First Response Emergency Care FREC 3 FREC 4 FPOS SIA Close Protection First Aid Advanced First Aid Pre Hospital Care PHEC FREC Course FREC 3 Course FREC 4 Course Gateshead Newcastle Sunderland North East