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Duration 3 Days 18 CPD hours This course is intended for This course is intended for: Network administrators Network engineers Network managers System engineers Overview After taking this course, you should be able to: Describe the Cisco ThousandEyes solution and its high-level use cases Identify different types of ThousandEyes agents and supported tests Describe different Enterprise Agent deployment options, requirements, and procedures for agent deployment Describe different ThousandEyes test types Compare Thousand Eyes web layer tests Describe the role of an Endpoint Agent Deploy and Configure an Endpoint Agent Utilize ThousandEyes when performing the root cause analysis Discuss the challenges that ThousandEyes Internet Insights can address Describe the role and configuration of default and custom alerts Distinguish between usability of dashboards and reports Utilize ThousandEyes to monitor solutions end-to-end Describe how to perform system administration The Implementing and Troubleshooting Networks Using Cisco ThousandEyes (ENTEIT) v1.0 course is designed to introduce you to and familiarize you with Cisco© ThousandEyes. Through a combination of lectures and hands-on experience, you will learn to implement and configure the Cisco ThousandEyes solution. You will also learn to install and configure the Cisco ThousandEyes agents with different test types. This solution will also enable you to perform root cause analysis when troubleshooting. Course Outline Introducing Cisco ThousandEyes Introducing Cisco ThousandEyes Agents and Tests Deploying Enterprise Agents Describing ThousandEyes Routing, Network DNS, and Voice Tests Describing Cisco ThousandEyes Web Tests Introducing Endpoint Agents Deploying Endpoint Agents Troubleshooting with Cisco ThousandEyes Using Internet Insights Configuring Alerts Customizing Dashboards and Reports Monitoring Solutions Administrating the System

Duration 1 Days 6 CPD hours This course is intended for This workshop is intended for Cloud Architects and IT professionals who have architectural expertise of infrastructure and solutions design in cloud technologies and want to learn more about Azure and Azure services Overview At the end of this whiteboard design session, you will leave with the information needed to develop a solid migration plan to keep mission-critical apps and data protected as they are transitioned and modernized. Topics covered will include how to get an inventory of a 2008 server environment, how to categorize 2008 workloads and evaluate the best option for each category, migration and upgrade tools available, TCO analysis tools, offers available from Microsoft to leverage existing licenses and innovations of recent product updates, licensing and technologies. This course will look at the process of migrating workloads to Azure. You will leave with the information needed to develop a solid migration plan to keep mission-critical apps and data protected as your customers transition and modernize their application, data, and infrastructure environment. Whiteboard Design Session - Windows Server 2008 and SQL Server 2008 end of support planning Review the customer case study Design a proof of concept solution Present the solution

Duration 3 Days 18 CPD hours This course is intended for Deployment engineer Sales engineer Overview After taking this course, you should be able to: Examine components, protocols, and variables that influence selection of the design and sizing of a PCCE deployment Identify concepts necessary to create CCE system design specifications and deployment plans Configure an advanced VXML application implementing DB lookup functionality and digit collection; use Call Studio and CCE Scripting tools to present call data collected from the caller to the gent desktop Discover how to install CCE software Administer CA signed security certificates to support the successful addition of a PCCE site Identify the tasks associated with adding Remote Site functionality to the PCCE environment Discuss integration of the CUIC, LiveData, and Finesse reporting environments Configure the PCCE Dial Plan end-to-end, incorporating the use of Cisco Unified Border Element (CUBE), Cisco Unified SIP Proxy (CUSP), Cisco Virtualized Voice Browsers (VVBs), Voice XML (VXML) Gateways (GW), and Significant Digits Examine concepts necessary to create CCE system design specifications and deployment plans Create a series of routing scripts using PCCE Configure Single sign-on for Unified CCE The Implementing Cisco Contact Center Enterprise (CCEI) v1.0 course teaches you how to build and implement a Cisco© Packaged Contact Center Enterprise (PCCE) solution, including advanced integration of external data, Single Sign-On (SSO), and process detail for the Contact Center Enterprise (CCE) solution with examples of the various deployment models. This integration process enables businesses and organizations to deliver a connected digital experience of continuous and capability-rich journeys for your customers, across time and channels. This course teaches you to install the CCE solution and provide Tier 2?3 solution support. The focus is on Day 1 support for a new CCE deployment. Planning a Cisco Packaged Contact Center Enterprise Deployment Packaged CCE Component Overview Call Flows Review Staging a Packaged CCE Deployment PCCE Deployment Planning and System Design Specification Software Compatibility and OS Requirements Preparing CCE Software for Installation General Considerations and System Requirements Active Directory Considerations Administering Security Certificates Security Certificate Overview Install and Configure Certificate Authority Introducing the Packaged CCE Integration Wizard PCCE Inventory and Service Accounts Run the PCCE Wizard Adding a Site to Packaged CCE Adding a Site to Packaged CCE PCCE Remote Site Overview Remote Site Security Certificate Considerations Integrating Cisco Unified Intelligence Center, LiveData, and Finesse Compare Real Time vs. Live Data Complete Cisco Unified Intelligence Center Integration Personalizing the Packaged CCE Dial Plan CCE Dial Plan Components Ingress Gateway and Cisco Unified Border Element Dial Plans Configuring to Validate Deployment Configuring to Validate Deployment Confirm Configuration Readiness Cisco Unified Communications Manager Administration Scripting for Packaged Contact Center Enterprise Configure Script Editor Use Microapps Configuring Single Sign-On SSO Overview Configure SSO Prerequisites Additional course details: Nexus Humans Cisco Implementing Cisco Contact Center Enterprise v2.0 (CCEI) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Implementing Cisco Contact Center Enterprise v2.0 (CCEI) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for Solutions architects, Software engineers, Operations leads, and IT project managers. Overview Recognize the common business and technical drivers for migrating to the cloud Summarize the three phases of a migration and associated objectives, tasks, and stakeholders for each Describe AWS architecture, tools, and migration best practices Distinguish between the various cloud migration strategies and when each is most appropriate Determine an organization?s application migration readiness Discover a portfolio and gather data necessary for migration Plan and design an application migration strategy Perform and validate application migration to the cloud Optimize applications and operations after migrating to the cloud This course is for individuals who seek an understanding of how to plan and migrate existing workloads to the AWS Cloud. You will learn about various cloud migration strategies and how to apply each step of the migration process, including portfolio discovery, application migration planning and design, conducting a migration, and post-migration validation and application optimization. Hands-on labs reinforce learning, and each lab is designed to provide you with the understanding and foundation necessary to complete migration tasks in your organization. Prerequisites We recommend that attendees of this course have: Familiarity with enterprise IT infrastructure (hardware and software) Completed the AWS Technical Essentials or Architecting on AWS training 1 - What Is a Cloud Migration? Summarize the drivers and desired outcomes of a cloud migration Identify the elements of a successful migration journey Describe the three-phase AWS migration process 2 - Assessing Migration Readiness Summarize the activities and goals of the assess phase Evaluate tools for assessing your organization?s cloud readiness Describe Migration Readiness Assessments (MRAs) and their importance 3 - Preparing for a Migration and Understanding Related Workstreams Summarize the mobilize phase of the process Discuss the eight unique migration-related workstreams 4 - Discovering Landing Zones and Their Benefits Explain the function of a landing zone Discuss best practices for creating a custom landing zone Describe how you would use AWS Control Tower to create a landing zone 5 - Building a Landing Zone Summarize the process of building a landing zone Determine the best multi-account structure, governance policies, and connectivity plan for a landing zone 6 - Discovering the Portfolio and Understanding Migration Strategies Explain the activities of the detailed portfolio discovery workstream Describe how to assess an application?s migration readiness Summarize the seven migration strategies 7 - Understanding and Choosing Portfolio Discovery Tools Summarize the various discovery tools available Distinguish which tools are best to use based on scenario 8 - Planning and Designing a Migration Describe the planning and design process Summarize how to set up a migration factory Choose and finalize an application migration strategy 9 - Performing the Migration to AWS Explain the server migration process Discuss the various migration automation and governance tools available Evaluate server migration tools for compatibility with your environment 10 - Understanding Database and Data Migration Services Summarize the significance of database and data migration Discuss the various data migration tools available 11 - Understanding Additional Migration Support Options Discuss additional migration support options Summarize AWS Managed Services and AWS Marketplace Describe SAP on AWS and services offered for Windows 12 - Integrating, Validating, and Cutting Over Applications Discuss the process and benefits of integrating, validating, and cutting over applications 13 - Modernizing and Optimizing an Application Migration Identify post-migration opportunities for modernization and optimization Understand cost and security optimization processes Explore tools available to support these processes 14 - Understanding Operations Tools, Integration Testing, and Automation Summarize operations in the cloud Discuss four functions of operations and their domains Review operations automation and relevant support tools 15 - Migration Best Practices Course review and key takeaways Summarize and reinforce AWS best practices for migrating Additional course details: Nexus Humans Migrating to AWS training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Migrating to AWS course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for Executives, Project Managers, Business Analysts, Business and IT stakeholders working with analysts, Quality and process engineers, technicians, corrective action coordinators or managers; supervisors, team leaders, and process operators; anyone who wants to improve their ability to solve recurring problems. Overview At the completion of this course, you should be able to: Identify the different types of tools and techniques available Apply change management successfully Review what to look for when applying business case thinking to Root Cause Analysis Develop a process to systematically approach problems Business success is dependent on effective resolution of the problems that present themselves every day. Often the same or similar problems continue causing repeated losses in time or money and your staff become experts at fixing rather than preventing the problems. Learn to find and fix root causes and develop corrective actions that will effectively eliminate or control these problems. Section 1: RCA Foundation Concepts and Objectives Section Learning Objectives Discuss Definitions ? IT Perspective Discuss What is a problem and why do they exist? What is Root Cause? RCA Benefits and Approaches Event and Casual Analysis Event and Causal Analysis: Exercise 1c Worksheet RCA Tools for each approach Section Summary and Conclusions Section 2: Enhance use of RCA tools Why use a Particular Method Tool: Change Analysis Change Analysis Examples Tool: How to Resolve Conflict Tool: 5 Why?s Example Learning Management Problem Tool: Cause and Effect Tool: Fault Tree Analysis Why do we use Fault Tree Analysis? How does it work? Fault Tree Diagram Symbols Example #1 of FTA: Car Hits Object Tool: Failure Modes and Effects Analysis (FMEA) Example: Failure Modes and Effects Analysis Tool: Design / Application Review Section 3: Problem Resolution and Prevention Section Objectives The Secret of Solving Problems: -A Note about Statistical Control -A Note about Fire Fighting Technique: Business Process Mapping Example: IGOE Technique: Lean Six Sigma and DMAIC Lean Six Sigma Benefits Importance of Understanding the Business Process The Business Process Mandate Technique: Process Modeling Graphical Notation Standard (BPMN): -What is Business Process Modeling Notation (BPMN)? -Benefits of BPMN -Basic Components of BPMN Technique: Business Process Maturity Model Five Levels of Maturity Section 4: Capability Improvement for RCA Steps in Disciplined Problem Solving RCA as a RCA Process Key RCA Role Considerations Sustainable RCA Improvement Organizational Units Process Area Goals, Practices Specific and General Practices Specific Practice Examples Software Maturity Survey SWOT Analysis Worksheet Recognize the importance of the Change Management component in your RCA implementation Using the ADKAR Model to Communicate Change Review ADKAR© Model ? -Awareness of the need for change -Desire to participate and support the change -Knowledge on how to change -Ability to implement required skills and behaviors -Reinforcement to sustain the change The ADKAR Model: Reinforcement Section 5: Course Summary and Conclusions Plan the Proposal and Business Case Example: 1 Page Business Case Resource Guide Questions

Duration 3 Days 18 CPD hours This course is intended for Senior Executives CIOs and CTOs Business Intelligence Executives Marketing Executives Data & Business Analytics Specialists Innovation Specialists & Entrepreneurs Academics, and other people interested in Big Data Overview More specifically, BDAW addresses advanced big data architecture topics, including, data formats, transformation, real-time, batch and machine learning processing, scalability, fault tolerance, security and privacy, minimizing the risk of an unsound architecture and technology selection. Big Data Architecture Workshop (BDAW) is a learning event that addresses advanced big data architecture topics. BDAW brings together technical contributors into a group setting to design and architect solutions to a challenging business problem. The workshop addresses big data architecture problems in general, and then applies them to the design of a challenging system. Throughout the highly interactive workshop, students apply concepts to real-world examples resulting in detailed synergistic discussions. The workshop is conducive for students to learn techniques for architecting big data systems, not only from Cloudera?s experience but also from the experiences of fellow students. Workshop Application Use Cases Oz Metropolitan Architectural questions Team activity: Analyze Metroz Application Use Cases Application Vertical Slice Definition Minimizing risk of an unsound architecture Selecting a vertical slice Team activity: Identify an initial vertical slice for Metroz Application Processing Real time, near real time processing Batch processing Data access patterns Delivery and processing guarantees Machine Learning pipelines Team activity: identify delivery and processing patterns in Metroz, characterize response time requirements, identify Machine Learning pipelines Application Data Three V?s of Big Data Data Lifecycle Data Formats Transforming Data Team activity: Metroz Data Requirements Scalable Applications Scale up, scale out, scale to X Determining if an application will scale Poll: scalable airport terminal designs Hadoop and Spark Scalability Team activity: Scaling Metroz Fault Tolerant Distributed Systems Principles Transparency Hardware vs. Software redundancy Tolerating disasters Stateless functional fault tolerance Stateful fault tolerance Replication and group consistency Fault tolerance in Spark and Map Reduce Application tolerance for failures Team activity: Identify Metroz component failures and requirements Security and Privacy Principles Privacy Threats Technologies Team activity: identify threats and security mechanisms in Metroz Deployment Cluster sizing and evolution On-premise vs. Cloud Edge computing Team activity: select deployment for Metroz Technology Selection HDFS HBase Kudu Relational Database Management Systems Map Reduce Spark, including streaming, SparkSQL and SparkML Hive Impala Cloudera Search Data Sets and Formats Team activity: technologies relevant to Metroz Software Architecture Architecture artifacts One platform or multiple, lambda architecture Team activity: produce high level architecture, selected technologies, revisit vertical slice Vertical Slice demonstration Additional course details: Nexus Humans Big Data Architecture Workshop training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Big Data Architecture Workshop course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1 Days 6 CPD hours This course is intended for This course is intended for IT Asset Managers and other professionals involved in Asset Management, strategic planning, security programs and those affected or influenced by ITAM and security initiatives. The mission of IAITAM?s CAMSE course is to maximize the contribution of IT Asset Management professionals to the information security and physical security of the organization by bridging the gap between ITAM and IT security processes while incorporating security strategies throughout the ITAM policies, processes and procedures so that ITAM enhances the security program and improves the applicable governance. This course includes the comprehensive online examination necessary for achieving CAMSE Certification. Course Outline Scope of IT Security & ITAM Threat Prevention vs. Threat Protection Decentralized vs. Centralized Security The IT Security Plan ITAM?s Role in Risk Management The 12 KPAs & Security Program Management & Security Communication & Education Management & Security Policy Management & Security Acquisition Management & Security Asset Identification Management & Security Disposal Management & Security Project Management & Security Documentation Management & Security Financial Management & Security Legislation Management & Security Compliance Management & Security Vendor Management & Security Assessing Asset Risk Level Program Issues by Asset Type ITAM Program Assessment for Security

Duration 5 Days 30 CPD hours This course is intended for This course is for support staff for AIX on POWER systems Overview After completing this course, you should be able to: - Distinguish Korn and bash shell specific features - Use utilities such as sed and awk to manipulate data - Understand system shell scripts such as /etc/shutdown - Write useful shell scripts to aid system administration This course will teach you how to use shell scripts and utilities for practical system administration of AIX (or other UNIX) operating systems. Basic shell conceptsFlow control in a shell ScriptFunctions and typesetShell features such as arithmetic and string handlingUsing regular expressionsUsing sed, awk and other AIX utilities

Duration 1 Days 6 CPD hours This course is intended for This seminar is intended for individuals who want to gain intermediate knowledge of Leadership and Management. Overview Upon successful completion of this seminar, guests will gain intermediate knowledge of effective leadership communications and learning resource availability. In this seminar, guests will obtain knowledge in Leadership and Management, leveraging New Horizons' Leadership and Professional Development Program. Leadership Session Leadership and Management Topics Additional course details: Nexus Humans Leadership Seminar training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Leadership Seminar course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for IT professionals who support a Cisco ACI data center network, including: Data center engineers Field engineers Network engineers Systems engineers Overview After taking this course, you should be able to: Operationalize and troubleshoot the ACI fabric Understand Cisco Application Policy Infrastructure Controller (APIC) and its monitoring, management, and troubleshooting capabilities Avoid common mistakes and recognize common symptoms The Cisco Application Centric Infrastructure Operations and Troubleshooting (DCACIO) v1.0 course shows you how to operate and troubleshoot Cisco© data center network infrastructure running Cisco ACI. Through expert instruction and hands-on practice, you will learn about operational tools, and best practices and caveats for configuration management, performance tracking, and more. You will practice troubleshooting common issues on a live fabric. Based on lessons learned in over 100 production deployments, this course gives you the real-world knowledge and skills to boost operational efficiencies in your own deployment. Course Outline ACI Overview and Configuration Review ACI Configuration Management Installing, Upgrading, Backing Up, and Restoring ACI Fabric Monitoring ACI Always-On and On-Demand Monitoring Tools Exercises: Visore, CLI Commands, Audit Logs, Traffic Map Troubleshooting ACI Methodologies, Tools, and Specific Examples Exercises: iPing, End Point Tracker, Troubleshooting Tool, Contract Drops, Contracts, Traceroute, Atomic Counters Additional course details: Nexus Humans Cisco ACI Operations and Troubleshooting Boot Camp (DCACIO) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco ACI Operations and Troubleshooting Boot Camp (DCACIO) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.