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Duration 2 Days 12 CPD hours This course is intended for This course is intended for anyone who is responsible for day-to-day management of many FortiGate devices via the FortiManager platform. Overview Describe capabilities of FortiManager Add FortiGate devices to Device Manager and import their running configuration Use provisioning templates and scripts for device-level changes across many devices Identify the synchronization states Manage the revision history of managed devices Offer a local FortiGuard Distribution Server to your Fortinet devices Deploy administrative domains (ADOMs) to support multiple customers on a single FortiManager Manage firewall policies across multiple FortiGate devices using policy packages with shared and dynamic objects Deploy policies and objects from the global ADOM to multiple ADOMs Explain high availability, backup, and recovery options for FortiManager Compare methods for centrally managing IPsec VPNs Explain the restricted ''admin'' profile and API high-level usage Use workspaces and workflow mode Identify steps to replace a managed FortiGate device Manage FortiGate devices' firmware centrally In this 2-day class, you will learn the fundamentals of using FortiManager for centralized network administration of many FortiGate devices. Example use cases include large enterprise and carrier networks. Course Outline Module1 - Introduction and Initial Configuration Module2 - Administration and Management Module3 - Device Registration Module4 - Device Level Configuration and Installation Module5 - Policy and Objects Module6 - Manager Panes Module7 - Diagnostics and Troubleshooting Module8 - Advanced Configuration Additional course details: Nexus Humans FortiManager training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the FortiManager course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for The Microsoft Technology Associate (MTA) is Microsoft?s newest suite of technology certification exams that validate fundamental knowledge needed to begin building a career using Microsoft technologies. This program provides an appropriate entry point to a future career in technology and assumes some hands-on experience or training but does not assume on-the-job experience. Overview This five-day Training 2-Pack helps you prepare for Microsoft Technology Associate Exams 98-366 and 98-367, and build an understanding of these topics: Network Infrastructures, Network Hardware, Protocols and Services, Security Layers, Operating System Security, Network Security, Security Software. These courses leverage the same content as found in the Microsoft Official Academic Courses (MOAC) for these exams. Understand Network InfrastructuresUnderstand Network HardwareUnderstand Protocols and ServicesUnderstand Security LayersUnderstand Operating System SecurityUnderstand Network SecurityUnderstand Security Software UNDERSTANDING LOCAL AREA NETWORKINGDEFINING NETWORKS WITH THE OSI MODELUNDERSTANDING WIRED AND WIRELESS NETWORKSUNDERSTANDING INTERNET PROTOCOLIMPLEMENTING TCP/IP IN THE COMMAND LINEWORKING WITH NETWORKING SERVICESUNDERSTANDING WIDE AREA NETWORKSDEFINING NETWORK INFRASTRUCTURES AND NETWORK SECURITYUNDERSTANDING SECURITY LAYERSAUTHENTICATION, AUTHORIZATION, AND ACCOUNTINGUNDERSTANDING SECURITY POLICYUNDERSTANDING NETWORK SECURITYPROTECTING THE SERVER AND CLIENT

Duration 0.75 Days 4.5 CPD hours This course is intended for Making Microsoft Word documents accessible. Overview Please refer to Overview. During this course students will interact with a variety of Word documents and review components that would render the document inaccessible. Students will enable the Accessibility Checker and the Speak feature and progress through the processes and procedures to meet the AODA mandate. Students will ultimately create an accessible set of styles and use those styles within the document. Adding the Accessibility Checker and the Speak feature Discussions will follow as to the limitations of the checker When the checker won?t run Document Metadata Students will review where and why to add metadata to a Word Document Setting the application language and setting the document language Setting the document title Adding the Author and subject metadata fields Creating Accessible Paragraphs and Columns Students will see the perils of incorrect use of hard returns and text boxes within a document Exercises will have students work with paragraph formatting and column formatting for accessibility Creating Accessible Tables Students will interact with tables that are poorly designed and restricted them to still maintain content but that are now accessible Discussions will surround, changes to how tables are handled when sending to PDF Accessible Imagery Students will discuss the need to images with a document The Alternate text feature will be used and the rationale for adding specific types of descriptions Students will see and understand the rationale for ?in-line- imagery Styles for Navigation Students will use and modify the built-in styles feature of Microsoft Word and create a table of contents Students will see with the use of the navigation pane, how styles impact accessibility Students will also understand the importance of proper styles nesting Headers, Footers and Footnotes Students will discuss and then implement accessible headers and footers Students will discuss footnotes and alternative methods to provide footnotes Verifying Reading Order Students will ?listen? to their documents using the Speak feature Students will enable the selection pane as an accessibility tools and discuss its limitations Creating an Accessible Style Template Students will create several accessible styles including headings and paragraphs Students will save the style within a template Additional course details: Nexus Humans Accessible Documents training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Accessible Documents course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for This intermediate course is appropriate for experienced UNIX system administrators who want to support AIX running on POWER processor based systems in a mult-iuser POWER (System p) partitioned environment. Overview At course completion, you will be able to:- Install the AIX operating system, filesets, and RedHat Package Manager (RPM) packages - Perform system startup and shutdown - Discuss and use system management tools such as System Management Interface Tool (SMIT) and IBM systems director console for AIX - Manage physical and logical devices - Discuss the purpose of the logical volume manager - Perform logical volume and file system management - Perform and restore system backups - Use the AIX error log as a tool in problem determination - Configure TCP/IP networking Students will learn to install, customize and administer the AIX operating system in a multi-user POWER (System p) partitioned environment. Introduction to AIX and IBM Power systems AIX system management tools AIX software installation and maintenance System configuration and devices TCP/IP networking System startup and shutdown Basics of configuring logical partitions AIX installation Working with the Logical Volume Manager File systems administration The Object Data Manager LVM metadata Disk management procedures Backup and restore Error monitoring System initialization - I System initialization - II (00:35) Exercise 17 (00:25) Unit 18: The AIX system dump facility (00:15) Exercise 18 Advanced install techniques Alternate disk installation Alternate disk - part 1 (pre-clone) Using multibos Alternate disk - part 2 (post-clone) multibos Appendix A: Survey of additional AIX facilities

Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course is as follows: • This course is intended primarily for network administrators, network engineers, network managers and systems engineers who would like to implement BGP. The secondary audience for this course is as follows: • This course is intended for network designers and project managers. The course is also recommended to all individuals preparing for BGP exam. Overview After completing this course the student should be able to: - Describe how to configure, monitor, and troubleshoot basic BGP to enable interdomain routing in a network scenario with multiple domains - Describe how to use BGP policy controls to influence the BGP route selection process in a network scenario In which you must support connections to multiple ISPs - Describe how to use BGP attributes to influence the route selection process in a network scenario where you must support multiple connections - Describe how to successfully connect the customer network to the Internet in a network scenario in which multiple connections must be implemented - Describe how to configure the service provider network to behave as a transit AS in a typical implementation with multiple BGP connections to other autonomous systems - Enable route reflection as possible solution to BGP scaling issues in a typical service provider network with multiple BGP connections to other autonomous systems - Describe the available BGP tools and features to optimize the scalability of the BGP routing protocol in a typical BGP network This covers the theory of BGP, configuration of BGP on Cisco IOS© routers, detailed troubleshooting information, and hands-on exercises that provide learners with the skills that they need to configure and troubleshoot BGP networks in customer environments. BGP Overview Introducing BGP Understanding BGP Path Attributes Establishing BGP Sessions Processing BGP Routes Configuring Basic BGP Monitoring and Troubleshooting BGP Lab 1-1: Initial Lab Setup Lab 1-2: Configuring Basic BGP BGP Transit Autonomous Systems Working with a Transit AS Interacting with IBGP and EBGP in a Transit AS Forwarding Packets in a Transit AS Configuring a Transit AS Monitoring and Troubleshooting IBGP in a Transit AS Lab 2-1: Configuring a Transit AS Route Selection Using Policy Controls Using Multihomed BGP Networks Employing AS-Path Filters Filtering with Prefix-Lists Using Outbound Route Filtering Applying Route-Maps as BGP Filters Implementing Changes in BGP Policy Lab 3-1: Using Multihomed BGP Networks Lab 3-2: Employing AS-Path Filters Lab 3-3: Filtering with Prefix-Lists Lab 3-4: Implementing Changes in BGP Policy Route Selection Using Attributes Influencing BGP Route Selection with Weights Setting BGP Local Preference Using AS-Path Prepending Understanding BGP Multi-Exit Discriminators Addressing BGP Communities Lab 4-1: Influencing BGP Route Selection with Weights Lab 4-2: Setting BGP Local Preference Lab 4-3: Understanding BGP Multi-Exit Discriminators Lab 4-4: Addressing BGP Communities Customer-to-Provider Connectivity with BGP Understanding Customer-to-Provider Connectivity Requirements Implementing Customer Connectivity Using Static Routing Connecting a Multihomed Customer to a Single Service Provider Connecting a Multihomed Customer to Multiple Service Providers Scaling Service Provider Networks Scaling IGP and BGP in Service Provider Networks Introducing Route Reflectors Designing Networks with Route Reflectors Configuring and Monitoring Route Reflectors Introducing Confederations Configuring and Monitoring Confederations Lab 6-1: Introducing Route Reflectors Lab 6-2: Configuring and Monitoring Confederations Optimizing BGP Scalability Improving BGP Convergence Limiting the Number of Prefixes Received from a BGP Neighbor Implementing BGP Peer Groups Using BGP Route Dampening Lab 7-1: Limiting the Number of Prefixes Received from a BGP Neighbor Lab 7-2: Implementing BGP Peer Groups Lab 7-3: Using BGP Route Dampening Additional course details: Nexus Humans Cisco Configuring BGP on Cisco Routers v4.0 (BGP) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Configuring BGP on Cisco Routers v4.0 (BGP) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for Customers, cloud architects, systems engineers, data center administrators, and cloud administrators with experience in managed services or managing a service provider environment Overview By the end of the course, you should be able to meet the following objectives: Describe the advanced architecture of a VMware Cloud Director environment Design Cloud Director Federation Explain use cases for CPOM Explain basic concepts of NSX-V and NSX-T design with VMware Cloud Director Discuss the integration of AVI Load Balancer Services Explain use of migration tools from NSX-V to NSX-T Data Center Explain the integration of Advanced Load Balancer with NSX Discuss the use cases for NSX Advanced Load Balancer Describe the architecture of VMware vCloud Availability for vCloud Director Discuss the use cases for migration with vCloud Availability Describe the architecture of vRealize Operations in a Service Provider Environment Explain the use cases for vRealize Operations Tenant App Explain VMware Cloud Director orchestration and extensibility Explain use cases for XaaS Integration Discuss UI customization for Service Provider and Tenants This five-day, hands-on training course provides you with the advanced knowledge, skills, and tools to design and utilize a cloud solution based on VMware Cloud Director?. Besides learning about an advanced cloud architecture, you learn about the integration of VMware Cloud Director with the products VMware Cloud Director Availability?, VMware vRealize© Orchestrator?, VMware vRealize© Operations? (including the Tenant App), VMware NSX-T© Data Center and VMware NSX© Advanced Load Balancer? (Avi Networks). This course covers the migration from VMware NSX© for vSphere© (NSX-V) to VMware NSX-T© Data Center in a VMware Cloud Director environment. You learn about how the NSX Advanced Load Balancer can be used and integrated in a service provider environment. Besides the advanced know-how of the vRealize Operations Tenant App and Cloud Availability, the course also discusses the extensibility and orchestration of workflows in Cloud Director. For all the topics covered in the class, intensive hands-on labs will be taken by the students to provide proper insights into all the products. Course Introduction Introductions and course logistics Course objectives Advanced VMware Cloud Director Architecture Explain the basic concepts and terminologies in a VMware Cloud Director environment Describe the basic architecture of a VMware Cloud Director environment Follow a proven process to design and deploy a cloud solution Gather and analyze business and application requirements Document design requirements, constraints, assumptions, and risks Use a systematic method to evaluate and document design decisions Explain the differences between conceptual, logical, and physical designs Describe the concepts of Provider SLAs Discuss the advantages of standardized and flexible cloud platforms Explain how you can use a building-block design approach with VMware products to architect a flexible but standardized cloud environment Impact on Monetization of service definitions Discuss the design and implications of a vSphere Design for the Cloud Platform Explain the use of Single vs. Stretched vs. Multi-Site deployments Design Cloud Director Federation Explain use cases for CPOM NSX for vSphere vs. NSX-T and Migration Describe the NSX Management cluster architecture, components, and communication channels Identify the workflows involved in configuring the NSX Management cluster Validate and troubleshoot the NSX Management cluster formation Explain basic concepts of NSX-V and NSX-T design with VMware Cloud Director Discuss the use cases for Edge Services Discuss the use cases for Distributed Network Services Discuss the features available in NSX-V vs. NSX-T Explain the integration of external networks (such as MPLS, DirectConnect) Explain the integration of 3rd party network services (NON-VMware Edge Services, WAF) Discuss the integration of AVI Load Balancer Services Discuss different migration scenarios Explain pre-requisites for migration from NSX-V to NSX-T Explain use of migration tools from NSX-V to NSX-T NSX Advanced Load Balancer Explain basic concepts of NSX Advanced Load Balancer Explain the integration of NSX Advanced Load Balancer with NSX Discuss the use cases for NSX Advanced Load Balancer VMware vCloud Availability Describe the architecture of VMware vCloud Availability for vCloud Director Explain the prerequisites of vCloud Availability for Cloud Director Discuss the implementation of vCloud Availability for Cloud Director Discuss the use cases for migration with vCloud Availability Explain setup of data seeds for vCloud Availability Discuss the use cases for Disaster Recover as a Service with vCloud Availability Explain connectivity for vCloud Availability to Cloud use cases Understand requirements for vCloud Availability OnPrem to Cloud failover and failback vRealize Operations Tenant App / Chargeback Describe the architecture of vRealize Operations in a Service Provider Describe the architecture of vRealize Operations Tenant App Explain the use cases for vRealize Operations Tenant App Explain use cases for vRealize Operations Manager in Service Provider environments Discuss vRealize Operations Manager Management Packs Explain advanced troubleshooting in service provider environments with vRealize Operations Manager Discuss architecture and integration of vRealize Operations Manager Tenant App Explain connectivity of the vRealize Operations Manager Tenant App Discuss user and role management of the vRealize Operations Manager Tenant App Describe billing policy definition in the vRealize Operations Manager Tenant App VMware Cloud Director Orchestration Explain VMware Cloud Director orchestration Explain vRealize Orchestrator use cases Describe the architecture of vRealize Orchestrator in a Service Provider environment Explain use cases for VMware Cloud Director blocking tasks Explain use cases for XaaS Integration Design workflows, objects Discuss UI customization for Service Provider and Tenants Explain integration of custom elements in VMware Cloud Director Explain use cases for Extensibility SDK Additional course details:Notes Delivery by TDSynex, Exit Certified and New Horizons an VMware Authorised Training Centre (VATC) Nexus Humans VMware Cloud Director: Advanced Workshop [v10.2] training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the VMware Cloud Director: Advanced Workshop [v10.2] course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for This course is designed for developers who want to learn about Git and GitHub. Overview Upon completion of this course, participants will be able to: ? Install and run Git ? Describe basic concepts of Git version control ? Work on multiple branches ? Optimize merging and fixing merge conflicts ? Create and manage GitHub repositories ? Collaborate using GitHub This hands-on course teaches participants how to integrate Git and GitHub into their daily command-line workflow. Git operations, customizations of Git functionality, and how to connect to Git via Eclipse are covered as well. Introduction Introduction to Version Control Systems The Birth of Git and Why Git? What is GitHub? GitHub Repository Concepts Getting Started With Git Installing and Running Git The Git command Line Configuration Files Creating your First Git Repository Staging Area Git Commit Viewing History Creating Aliases and Shortcuts Hands-on Lab Session Getting Started with GitHub Creating and Configuring a Repository in GitHub Uploading your Repository to GitHub Understand Repository?s Main Page Using the README Hands-on Lab Session File Management in Git Locally The Index File Classifications in Git Rename a File Delete a File Ignore Files using .gitignore File Hands-on Lab Session Collaboration on Pull Requests Cloning and Forking Repositories Creating a Pull Request Collaborating a Pull Request Merging on a Pull Request Working with Branches Hands-on Lab Session Integrating GitHub with Eclipse Introducing EGit Plugin Configuring GitHub in Eclipse Working with Eclipse Hands-on Lab Session Reviewing and Configuring a Project on GitHub Configuring a Repository Adding Collaborators Creating Organizations Managing Teams Introducing Issues Merging, Rebasing and Resolving Conflicts Merging Branches Git diff and Commit Ranges Working with Merge Conflicts Merge Strategies Introduction to Rebasing Rebasing Branches Reverting and Fixing Bad Commits Hands-on Lab Session Additional course details: Nexus Humans Learning Git and GitHub training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Learning Git and GitHub course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for This intermediate course is for future DB2 for z/OS database administrators who need to acquire the basic skills required to administer a DB2 database. Overview Implement a DB2 database designUse database utilities to load and reorganize dataDefine and implement a DB2 database recovery strategyControl access to database using DB2 authorization facilities This course provides students with instruction on how to physically implement a logical database design in DB2. The course includes instruction on DB2 data management, DB2 catalog tables, the bind process, database utilities, & security considerations. Course Outline Setting up a DB2 database Referential integrity Getting data into and out of DB2 Keeping your DB2 data in good shape Application data recovery basics Program preparation and Bind Security Serialization Additional course details: Nexus Humans CV832 IBM DB2 11 for z/OS Database Administration Workshop Part 1 training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the CV832 IBM DB2 11 for z/OS Database Administration Workshop Part 1 course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1 Days 6 CPD hours Additional course details: Nexus Humans Orientation - Consumer Students training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Orientation - Consumer Students course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for This course is intended for Cisco Unified Communications system channel partners and resellers who are responsible for deployment and application engineering for Cisco Unified Contact Center Express customers, System and technical support engineers, Day 1 and Day 2 support personnel, and Customers deploying and maintaining Cisco Unified CCX Overview Upon successful completion of this course, students will be able to create utilize advanced techniques in scripting and Cisco Unified CCX functionality The student will explore advanced techniques in scripting and Cisco Unified CCX functionality. During this five day class students will use advanced scripting to implement features that extend the functionality of Cisco Unified CCX. Cisco Unified CCX Overview Components of the Cisco Unified CCX Environment. Gateways. Routers. Cisco Unified Communications Manager. Cisco Unified CCX. Script Editor. Cisco Finesse. Cisco Unified Intelligence Center. Cisco Unified CCX Agent. External Servers. Cisco Unified CCX System Cluster Components. Engine. Database Server. Call Flow Terms. The Call Flow. The Debug Process Reactive. Non-Reactive Prompt Recording Utilities Prompt Recorder Emergency Message Recorder Basic ACD Routing Review Script Steps used in a Simple ACD Routing Script. Resource Group Routing. Defining the Contact Service Queue. Create a Simple ACD routing script Common Scripting Concepts Prompt Management. Using the Default Script. Terminating a Call and Ending a Script. Abandon Rates. Exception Handling. Script Interruptions. Check Agent Availability before and after entering queue. Using Java Methods for Holiday and Time of Day routing Accessing an External Database Database architecture and supported databases. Setting up the Database Subsystem. Using Database script steps Skills Based Routing Appling skills to agents. Defining the Contact Service Queue. Specifying the CSQ in the Script Advanced ACD Routing Overflow Routing. When to Overflow. How to get the Data Needed for Making Decisions. Describe Methods of Overflowing Basic ACD Callback Options Setup the Email Subsystem. Script for Email Notification. Script for Leaving a Recorded Message. Script for Callback when Queue Times have Decreased Enterprise Data and Session Management Define Enterprise Data in Cisco Finesse. Define a Call Variable Layout in Cisco Finesse. Define ECC Variables in the script editor. Set Enterprise Data in the script. Define Session Management. Setup Session Management. Use Session Management to Pass Variable Information Between Scripts Advanced ACD Callback Options Leave Queued Message with an Option for Callback. Scheduled Callback