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Duration 3 Days 18 CPD hours This course is intended for This course is intended for individuals or anyone that plans to implement, use, maintain, or support Microsoft CRM in their organization. Overview After completing this course, students will be able to: Microsoft CRM User Interface and application terminology, Basic and advanced navigation and record maintenance, Microsoft CRM Client for Outlook functionality and synchronization, Planning and budgeting tasks related to marketing campaigns, Create and manage customer lists This three-day instructor-led course provides students with the knowledge and skills to improve their business processes by using the key features of sales management, marketing automation, service management, and service scheduling. This three-day instructor-led course provides students with the knowledge and skills to improve their business processes by using the key features of sales management, marketing automation, service management, and service scheduling. Additional course details: Nexus Humans Microsoft Dynamics CRM 4.0 User Training training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Microsoft Dynamics CRM 4.0 User Training course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 4 Days 24 CPD hours This course is intended for The primary audience for this course are Technology Consultants, System Administrators, System Architects, Database Administrators, Help Desk/COE Support, and Program/Project Managers. Overview Presentation in detail of the architecture of SAP NetWeaver Application Server (SAP NetWeaver AS).Learn effective techniques for navigating.Receive an overview of the development process in an SAP system landscape In this course, students gain knowledge about the fundamentals of SAP NetWeaver Application Server. SAP Systems Explaining the Key Capabilities of SAP NetWeaver Explaining the Architecture of an SAP System, Application Server (AS) ABAP and Application Server (AS) Java Navigation Basics Navigating with SAP Graphical User Interface (GUI) for Windows in AS ABAP Systems Navigating with a Browser in AS Java Systems System Core Explaining AS ABAP and AS Java System Architecture Identifying the Processes of an AS ABAP System Processing User Requests in AS ABAP Using Additional Processes of an AS ABAP System Explaining the Processes of an AS Java System Software Development in SAP Systems Outlining the Data Structure of an AS ABAP System Managing Transports in the ABAP Environment Explaining ABAP Workbench Tools Developing and Transporting an ABAP Repository Object Developing Applications in AS Java Developing Applications in Eclipse for ABAP Communication and Integration Technologies Describing Communication with Remote Function Call-Based (RFC) Technology Describing the Basics of Web Services Describing OData in SAP Gateway Application Lifecycle Management (ALM) Explaining Application Lifecycle Management (ALM) Describing the Installation of an SAP System Describing the Maintenance of an SAP System SAP Portfolio Overview Identifying the Platform, Database, and User Experience in the SAP Technology Portfolio Outlining Additional Components of the SAP Technology Portfolio Identifying the Components of the SAP Applications Portfolio SAP User Interfaces Accessing AS ABAP Systems with SAP GUI Accessing SAP Systems Using Other User Interfaces Additional Information Sources Accessing the SAP Service Marketplace (SMP) Accessing the SAP Community Network (SCN)

Duration 2.75 Days 16.5 CPD hours This course is intended for Complete beginners who have never programmed before to experienced developers coming from another programming language. Overview You will learn how to leverage the power of Python to solve tasks. You will build games and programs that use Python libraries. You will be able to use Python for your own work problems or personal projects. You will create a portfolio of Python based projects you can share. Learn to use Python professionally, learning both Python 2 and Python 3! Create games with Python, like Tic Tac Toe and Blackjack! Learn advanced Python features, like the collections module and how to work with timestamps! Learn to use Object Oriented Programming with classes! Understand complex topics, like decorators. Understand how to use both the Jupyter Notebook and create .py files Get an understanding of how to create GUIs in the Jupyter Notebook system! Build a complete understanding of Python from the ground up! Our Introduction to Python course is designed to take complete beginners or experienced developers up to speed on Python?s capabilities, setting up students for success in using Python for their specific field of expertise. Whether you have never programmed before, already know basic syntax, or want to learn about the advanced features of Python, this course is for you! In this course we will teach you Python 3. Learn how to use Python for real-world tasks, such as working with PDF Files, sending emails, reading Excel files, scraping websites for information, working with image files, and much more! This course will teach you Python in a practical manner and provides a full coding screencast and a corresponding code notebook to review the concepts and exercises conducted in class. Please note, this course is able to be offered in either 3 full day sessions or 5 partial day sessions. See the schedule below. This course includes 6-months access to the full course content in on-demand format to support post-class reference and review. Command Line Basics Python System Setup Jupyter Notebooks Python Data Types Key Data Structures Logic and Control Flow Functions Debugging Modules Object Oriented Programming File I/O Testing Decorators Generators Automation of Tasks Web Scraping Graphical User Interfaces Additional course details: Nexus Humans Introduction to Python training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Introduction to Python course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for Security professionals. This module is intended for everyone who is involved in the implementation, evaluation and reporting of an information security program, such as an Information Security Manager (ISM), Information Security Officer (ISO) or a Line Manager, Process Manager or Project Manager with security responsibilities. Basic knowledge of Information Security is recommended, for instance through the EXIN Information Security Foundation based on ISO/IEC 27001 certification. Overview The module Information Security Management Professional based on ISO/IEC 27001 (ISMP.EN) tests understanding of the organizational and managerial aspects of information security.The subjects of this module are: Information security perspectives: business, customer, service provider/supplier Risk Management: analysis, controls, remaining risks Information security controls: organizational, technical, physical. Information security is the preservation of confidentiality, integrity and availability of information (ISO/IEC 27000 definition). Information security is gaining importance in the Information Technology (IT) world. Globalization of the economy is leading to an ever-increasing exchange of information between organizations (their staff, customers and suppliers) and an explosion in the use of networked computers and computing devices. The core activities of many companies completely rely on IT. Enterprise resource planning (ERP) management systems, the control systems that govern how a building runs or a manufacturing machine functions, day-to-day communications - everything - runs on computers. The vast majority of information - the most valuable commodity in the world - passes through IT. Information is crucial for the continuity and proper functioning of both individual organizations and the economies they fuel; this information must be protected against access by unauthorized people, protected against accidental or malicious modification or destruction and must be available when it is needed. Companies and individual users of technology are also beginning to understand how important security is and are beginning to make choices based on the security of the technology or service. Information Security Perspectives The candidate understands the business interest of information security The canidate understands the customer perspective on governance The candidate understands the supplierïs responsibilities in security assurance Risk Mangement The candidate understands the principles of risk management The candidate knows how to control risks The candidate knows how to deal with remaining risks Information Security Controls The candidate has knowledge of organizational controls The candidate has knowledge of technical controls The candidate has knowledge of physical, employment-related and continuity controls

Duration 3 Days 18 CPD hours This course is intended for Application ConsultantChange ManagerProgram/Project ManagerSolution ArchitectTechnology Consultant This course will prepare you to understand the Big Picture of Test Management with SAP Solution Manager Test Suite, setup up the Test Environment, use the SAP Solution Manager Test Suite, use advanced functions for Business Process Change Analysis, test Automation, and Scope and Effort Analysis. This course will prepare you to understand the Big Picture of Test Management with SAP Solution Manager Test Suite, setup up the Test Environment, use the SAP Solution Manager Test Suite, use advanced functions for Business Process Change Analysis, test Automation, and Scope and Effort Analysis.

Duration 5 Days 30 CPD hours This course is intended for Test Programme Managers, Test Managers, and anyone else wishing to take the ISTQB© Certified Tester Advanced Level Test Manager examination. Overview Whilst this course is focused on the syllabus, giving participants the maximum chance of passing the examination, it also contains many real world practical examples. On completion of this course, attendees will have an advanced understanding of test design techniques and will be fully prepared to take the ISTQB© Certified Tester Advanced Level Test Manager examination. ISTQB© is the standard for international qualifications in software testing at an advanced level. The course thoroughly prepares attendees for the ISTQB© Certified Tester Advanced Level Test Manager examination. Testing Process The fundamental test process Test levels and test types Test planning, monitoring and control Test analysis Test design Test implementation Test execution Evaluating exit criteria and reporting Test closure activities Test Management Test management in context Risk-based testing and other approaches for test prioritization and effort allocation Test documentation and other work products Project risk management Other test work products Test estimation Defining and using test metrics Business value of testing Distributed, outsourced, and insourced testing Managing the application of industry standards Reviews Management reviews and audits Managing reviews Metrics for reviews Managing formal reviews Defect Management The defect lifecycle and the software development lifecycle Cross-functional defect management Defect report information Assessing process capability with defect report information Improving the Testing Process Introduction Test improvement process Improving the testing process Improving the testing process with TMMI Improving the testing process with TPI Next Improving the testing process with CTP Improving the testing process with STEP Test Tools and Automation Tool selection Return on investment (ROI) Selection process Tool lifecycle Tool metrics People Skills ? Team Composition Individual skills Test team dynamics Fitting testing within an organization Motivation Communication

Duration 2 Days 12 CPD hours This course is intended for The primary audience for this course are Application Consultants, Business Analysts, and Business Process Owner/Team Lead/Power Users. Overview Create Web Intelligence documents for your reporting needsRetrieve data by building queries using SAP BusinessObjects universesUse Web Intelligence to enhance documents for easier analysisOrganize, manage and distribute documents using the BI launch pad This course is designed to give students the comprehensive skills and in-depth knowledge needed to access, analyze and share data using SAP BusinessObjects BI launch pad and SAP BusinessObjects Web Intelligence. Web Intelligence Describing Web Intelligence Concepts Explaining Web Intelligence Core Functions Describing Web Intelligence and the SAP BusinessObjects Business Intelligence Platform Web Intelligence Documents with Queries Creating Queries Creating a Document Modifying a Document?s Query Modify the Query Panel Data Return Restrictions from Queries Restricting Data with Query Filters Modifying a Query with a Predefined Query Filter Applying a Single-Value Query Filter Using Wildcards in Query Filters Using Prompts to Restrict Data Using Complex Filters Web Intelligence Document Design Modifying Web Intelligence Documents Displaying Data in Tables Using Tables Presenting Data in Free-standing Cells Presenting Data in Charts Presentation of Data in Documents Using Breaks and Calculations Using Sorts and Hiding Data Formatting Breaks and Cross Tables Filtering Report Data Ranking Data Highlighting Information with Formatting Rules Organizing a Report into Sections Web Intelligence Document Formatting Formatting Documents Formatting Charts Data Calculation Applying Formulas and Variables Using Formulas and Variables Drilling Functionality Analyzing the Data Cube Drilling in an Web Intelligence Document Web Intelligence Documentation Management Publishing Documents to the Corporate Repository Logging In to the BI Launch Pad Managing Documents in BI Launch Pad Viewing a Web Intelligence Document in the BI Launch Pad Sharing Web Intelligence Documents Setting BI Launch Pad Preferences Logging Off From the BI Launch Pad

Duration 4 Days 24 CPD hours This course is intended for This basic course is intended for anyone who requires basic AIX/UNIX user skills to be able to work in an AIX environment. This course is also a prerequisite for many courses in the AIX Systems Administration curriculum. Overview Log in to an AIX system and set a user password Use AIX online documentation Manage AIX files and directories Describe the purpose of the shell Use the vi editor Execute common AIX commands and manage AIX processes Customize the working environment Use common AIX utilities Write simple shell scripts Use the AIXWindows Environment Use the Common Desktop Environment This course enables you to perform everyday tasks using the AIX operating system. Day 1 Introduction to AIX Using the System AIX Documentation Files and Directories Using Files Day 2 File Permissions The vi Editor Shell Basics Using Shell Variables Day 3 Processes Controlling Processes Customizing the User Environment AIX Utilities, Part I AIX Utilities, Part I (Continued) AIX Utilities, Part II Day 4 AIX Utilities, Part II (Continued) Additional Shell Features The AIX Graphical User Interface

Duration 4 Days 24 CPD hours This course is intended for Project administrators and ETL developers responsible for data extraction and transformation using DataStage. Overview Describe the uses of DataStage and the DataStage workflowDescribe the Information Server architecture and how DataStage fits within itDescribe the Information Server and DataStage deployment optionsUse the Information Server Web Console and the DataStage Administrator client to create DataStage users and to configure the DataStage environmentImport and export DataStage objects to a fileImport table definitions for sequential files and relational tablesDesign, compile, run, and monitor DataStage parallel jobsDesign jobs that read and write to sequential filesDescribe the DataStage parallel processing architectureDesign jobs that combine data using joins and lookupsDesign jobs that sort and aggregate dataImplement complex business logic using the DataStage Transformer stageDebug DataStage jobs using the DataStage PX Debugger This course enables the project administrators & developers to acquire the skills necessary to develop parallel jobs in DataStage. Students will learn to create parallel jobs that access sequential & relational data, and combine and transform the data. Course Outline Introduction to DataStage Deployment DataStage Administration Work with Metadata Create Parallel Jobs Access Sequential Data Partitioning and Collecting Algorithms Combine Data Group Processing Stages Transformer Stage Repository Functions Work with Relational Data Control Jobs

Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course is as follows: Cisco Unified Communications system channel partners and resellers. System and technical support engineers. Customers who are deploying and maintaining Cisco Unified CCE solution products. Overview Upon completing this course, the learner will be able to meet these overall objectives: Understand CCE solutions, architecture, solution options, deployment models, integrated features and call flow options. Understand underlying Cisco Unified CCE processes, messaging and fault tolerance schemes. Install, upgrade and make basic configurations in Cisco Unified Communications Manager. Install, create databases, integrate, and upgrade all ICM components to include the ICM Router, Logger, Administration & Data Server, Peripheral Gateways, CTI Gateway and Cisco Finesse. Install, integrate, configure, and upgrade Cisco Unified CVP components to include the CVP Call Server, Voice XML Server, Media Server, Reporting Server and Cisco VVB. Install, upgrade, and make configurations for Cisco Unified Intelligence Center and Cisco Outbound Option Agent- and IVR-based campaigns. This course will provide the student with the underlying knowledge to understand deployment design solutions, requirements for deployment, and how to install and configure all major Cisco Unified CCE components. As a part of deployment activities, the student will understand how to install and integrate Intelligent Contact Manager (ICM) with Active Directory, how to install and integrate Cisco Unified CVP components using an IOS-based voice browser and Cisco Virtualized Voice Browser (Cisco VVB), how to install and integrate Cisco Finesse, how to install and integrate Cisco Unified Intelligence Center with Active Directory and associated Data Sources for reporting purposes, and how to install and configure Agent- and IVR-based Outbound Option dialing campaigns. And finally, the student will learn how to setup and use troubleshooting tools including RTMT, System CLI, Diagnostic Framework, and ICM command-line utilities to find status information and log files, and to track a call from the point of entry to the agent desktop. Cisco Unified Contact Center Enterprise Overview Lesson 1: Presenting Cisco Unified Contact Center Enterprise Lesson 2: Cisco Unified CCE Core Components Lesson 3: Cisco Unified CCE Options Lesson 4: Basic Call Flow Models Cisco Unified CCE Protocols, Processes and Services Lesson 1: Cisco Unified CM Lesson 2: Cisco Unified CCE/Intelligent Contact Manager Lesson 3: Cisco Unified CVP Installing Cisco Unified Communications Manager Lesson 1: Installation Prerequisites Lesson 2: Cisco Unified CM Installation Lesson 3: Post-installation Configurations Lesson 4: Creating Basic Infrastructure Lesson 5: Upgrading Cisco Unified CM Installing Intelligent Contact Manager Lesson 1: Installation Requirements Lesson 2: Pre-installation Tasks Lesson 3: Install the Main Installer Lesson 4: Install the Central Controller ?Lesson 5: Install the Administration and Data Server Lesson 6: Install the Peripheral Gateway Lesson 7: Install CTI Services Installing Cisco Unified CVP Lesson 1: Installation Prerequisites Lesson 2: Install the CVP Server Lesson 3: Configure Cisco Unified CVP Components Lesson 4: Upgrading Cisco Unified CVP Upgrade Path Installing and Configuring Cisco Unified CCE Options Lesson 1: Cisco Outbound Option Lesson 2: Cisco Unified Intelligence Center Supporting Cisco Unified CCE Lesson 1: Maintenance Activities Lesson 2: UCCE Troubleshooting Tools