Customer Service Essentials 1 Day Training in Sheffield
About the event We are pleased to be hosting a Doing History at University event for students and teachers in partnership with the University of Sheffield. The aim of the event is to introduce students to history at university, and how to make yourself stand out in the application process. Sheffield University has one of the largest, most active and successful centres for teaching and historical research in the UK. It was ranked among the UK’s top three history departments for the impact and quality of its research, and its teaching is consistently rated as excellent. This one-day event will equip students with the tools to ensure that you have the best chance of studying history at the university of your choice. For a day packed full of helpful advice, workshops, mock interviews and case studies, plus sessions from the University of Sheffield history department and a chance to meet current students, this event is a must for students looking to study history at university and post-16 teachers looking to support their students. Programme The programme will include: Advice about admissions from the University of Sheffield Making the leap from sixth-form to university history What makes a great undergraduate historian How to make your UCAS application stand out Support for those applying to universities with interviews A sample lecture from Professor Julie Gottlieb A sample seminar with Dr Miriam Dobson A chance to meet current students Booking information Places are limited with a maximum of 5 per school. Teachers may book places on behalf of their students. A small fee is charged to cover costs of attendance and refreshments. For any enquiries, please contact the Historical Association at events@history.org.uk
CPD Accredited, Interactive Short Course 2 - 4 hr sessions What is Attention Deficit Disorder? How can you best understand, and thus cope and help those affected? Course Contents: What is ADHD ADHD as part of the Autistic Spectrum How to help you cope if you have ADHD How to cope with children who have ADHD Great for teachers and TAs in schools, others who work with people who have ADHD, and of course, those with ADHD themselves Benefits of this Short Course: Boys are around 4 x as likely to have ADHD Worldwide, 5% of people have it - that is 1 out of every 20! The figure for this is estimated to be higher in the UK This means that every single classroom in the UK will have at least one child or young people with Attention Deficit Hyperactive Disorder Learn more about the condition and how you can help them cope and take part in 'normal' life.
This QA Level 2 Award in citizenAID (RQF) course is a half-day course to teach the skills and knowledge needed in case one finds themselves in the middle of a terrorist attack. The skills are also usable in any event where there might be either multiple or severely injured people. Past attendees said: Attended the citizen aid course this week, absolutely brilliant. Whilst we all hope that we are never involved in a major incident, the big question though would be are we prepared, what would we do? This course discusses various incidents and some are uncomfortable to think about, but if something happened most people panic, after this course you are likely to stay calm, take control and above all save lives. This course is for everyone due to the current threats in the world, However large companies especially should consider training their staff, it may save your life or someone close to you. Highly recommended, well presented and really interesting. Benefits of this course: Following several terrorist attacks that have claimed the lives of countless victims and left many in hospital with critical injuries, both in the UK and abroad, it has been clear that normal, everyday people can save each other's lives with the right levels of training This course, together with the citizenAID Phone App and a pocket guide, has been designed by both highly experienced military and civilian clinicians This course will teach you what to do during a terrorist-related, or 'simply' a serious accident, where casualties can suffer from severe trauma. It is specifically designed to help people react safely, prioritise the injured and give life-saving first aid to the casualties RUN - HIDE - TELL - TREAT Watch this short, 4 ½ minute video by the Counter Terrorism Police UK on how to stay as safe as possible during firearms and weapons attacks Whether work is causing or aggravating mental health problems, employers have a legal responsibility toward their employees Fortunately, these events are rare, but when they do happen, being prepared can save your life, and that of others Where a risk is identified, steps must be taken to remove it or reduce it as far as reasonably practicable This half-day course gives people a good awareness of mental health in the workplace Better still, of course, is to do this citizenAID course with us, which will help a lot more! Course Contents Active shooter or knife attacker scenario Shooting incident Suspect bombs Exploded bomb Casualty first look Severe bleeding Tourniquets Haemostatic Dressings Unresponsive casualty Broken Bones Burns Casualty handover Accredited, Ofqual regulated qualification Our citizenAID course is a nationally recognised, Ofqual regulated qualification accredited by Qualsafe Awards and taught by an experienced trainer. This means that you can rest assured that your citizenAID training is of high quality. The Ofqual Register number for this course is 603/1934/3.
QA Level 2 Award In Safeguarding And Protecting Children, Young People And Adults At Risk (RQF) Face-to-Face Classroom: Half-day course Virtual Classroom: 2 sessions of 2 ½ hours For those who work with children, young people and vulnerable adults Promotes awareness of safeguarding, enabling learners to identify problems and show where to report these to Course Contents: Understand safeguarding and protection responsibilities Legislation, statutory guidance and national policies relevant to safeguarding and protection Different types of abuse Signs and indicators of abuse and neglect Actions to take when a safeguarding concern arises Benefits of this course: In 2018/2019, 415,050 concerns of abuse were raised In 2018/2019, there were nearly 400,000 children in need 52,300 children were subject to a child protection plan 63% of adult safeguarding concerns are for people over 65 1 in every 42 adults aged 85+ have required safeguarding enquires... Child abuse often goes unreported and unrecorded - till it is picked up on by someone who then does something about it. This Level 3 Safeguarding course gives people the skills and knowledge to make a real difference to a person's life! Accredited, Ofqual regulated qualification: Our Level 2 in Safeguarding training course will be a nationally recognised, Ofqual regulated qualifications accredited by Qualsafe Awards. This means that you can be rest assured that your Level 2 in Safeguarding Certificate provides information for best practice to make a real difference to protect the health and wellbeing of our most vulnerable. The Ofqual Register number for the QA Level 2 Award in Safeguarding and Protecting Children, Young People and Adults at Risk (RQF) is 601/8801/7
FAA Level 3 Award In Supervising First Aid For Mental Health (RQF) Classroom (two day course), Virtual (6 x 2 ½ hour sessions) Gives learners knowledge of Mental Health First Aid and associated conditions This course is especially suitable for managers, supervisors and other staff that have the power to make changes in the workplace Course Contents: What is Mental Health? Why people develop mental health conditions What the role of a mental health first aider is Knowing how to provide advice and practical support Knowing how to recognise and manage stress Understand the impact of substance abuse on mental health Understand the first aid action plan for mental health and be able to put it in place Know how to implement a positive mental health culture in the workplace Recognising a range of mental health conditions: Depression Anxiety Psychosis Eating disorders Suicide Self-harm PTSD Personality disorders Bipolar disorder Schizophrenia Benefits of this course: 37% of all work-related ill-health is due to mental health problems Problems with mental health cover 45% of all working days lost A whopping 12.8 million working days, or 49, 042 years, were lost due to mental health problems in 2018/19 602,000 workers suffered from work-related stress, depression or anxiety in 2018/19 One in four people will have a mental health problem at some point during their lives Whether work is causing or aggravating mental health problems, employers have a legal responsibility towards their employees Work-related mental health issues must to be assessed to measure the levels of risk to staff Where a risk is identified, steps must be taken to remove it or reduce it as far as reasonably practicable This two day r employees' mental health and wellbeing Accredited, Ofqual regulated qualification Our Mental Health First Aid Courses are nationally recognised, Ofqual regulated qualifications accredited by First Aid Awards Ltd in association with NUCO Training. This means that you can be rest assured that your Mental Health First Aid Certificates fulfill the upcoming legal requirements and are a very good way to make sure you and your employees have a supporting workplace to deal with staff's mental health conditions. The Ofqual Register number for this course is 603/3770/9
CPD Accredited, Interactive Short Course 2 or 3.5 hour hr sessions What are the autistic spectrum disorder, autism and asperger's syndrome? How can you best understand, and thus help, those affected? Course Contents of the shorter course: What is ASD Autism and Asperger's Syndrome Understanding those on the Spectrum How to approach and help those on the Autistic Spectrum Great for teachers and TAs in schools, and for those working in care with older people with ASD Benefits of this Short Course: About 1% of the population is thought to be on the Autistic Spectrum That is several children per nursery and primary school and a significant amount of young people in secondary schools Many with Asperger's Syndrome will also go to university The way they experience the world is very different to 'neuro-typical' people Understanding their condition helps to support them and give them the best chance
FAA Level 2 Award In First Aid For Mental Health (RQF) Classroom (1 day course) or Virtual (3 x 2½ hour sessions) Gives learners knowledge of Mental Health First Aid Gives learners the skills to help those with mental health problems and improve mental health in the workplace Course Contents: What is Mental Health? Why people develop mental health conditions What the role of a mental health first aider is Knowing how to provide advice and practical support Knowing how to recognise and manage stress Understand the impact of substance abuse on mental health Understand the first aid action plan for mental health and be able to put it in place Know how to implement a positive mental health culture in the workplace Recognising a range of mental health conditions: Depression Anxiety Psychosis Eating disorders Suicide Self-harm Benefits of this course: 37% of all work-related ill-health is due to mental health problems Problems with mental health cover 45% of all working days lost A whopping 12.8 million working days, or 49, 042 years, were lost due to mental health problems in 2018/19 602,000 workers suffered from work-related stress, depression or anxiety in 2018/19 One in four people will have a mental health problem at some point during their lives Whether work is causing or aggravating mental health problems, employers have a legal responsibility towards their employees Work-related mental health issues must to be assessed to measure the levels of risk to staff Where a risk is identified, steps must be taken to remove it or reduce it as far as reasonably practicable This full day Mental Health First Aid course gives a good grounding to help others in the workplace Accredited, Ofqual regulated qualification Our Mental Health First Aid Courses are nationally recognised, Ofqual regulated qualifications accredited by First Aid Awards Ltd in association with NUCO Training. This means that you can be rest assured that your Mental Health First Aid Certificates fulfill the upcoming legal requirements and are a very good way to make sure you and your employees have a supporting workplace to deal with staff's mental health conditions. The Ofqual Register number for this course is 603/3769/2