Unreliable, consistently turns up late or not at all. I once waited an hour for Richard (Carter, who appears to have reviewed himself) and after several attempts to get in touch he eventually told me that he was stuck in traffic outside Norwich. Why would you be in Norwich, if you had a lesson in Bury St Edmunds and would have seen the traffic on the way up? It wasn't one incident, as I say, he was consistently unreliable.