Brook Stables Ltd

Worked here for 2 years and left august after being owed £11,000 in wages. Been completely blocked and ignored like everyone else so will be having to go to court to retrieve money owed

I have been trying for months to get my money back after my daughters lessons were cancelled, At first I was told, yes you can have your refund, it’s been over six months now and I am still trying. I am now being ignored. I have no choice but to go to the small claims court. Please avoid this place, don’t make the same mistake I have. Perhaps there is something we can do as a group? Update: despite being in contact with the owner, I am still waiting for my money back

Similar to other people's experience, I have been waiting almost a year for my refund. No answer when called or emailed. I was told via text 10 months ago the refund had been made, it had not! They have repeatedly lied about when I would get my money back. I have every sympathy for the horses in their care but this is no excuse to lie to customers and not return money owed.

I too am waiting on a £200 refund - I booked some hacks for the Easter holidays - 2 days later they sent an email saying they had no horses available so can only offer walk outs. So I cancelled the hacks & had £200 of credits on my eco pro account. The date for “lessons / hacks to be resumed” kept getting pushed back then we had the email saying the riding school is closing and to email them with details of where to refund credit balances. I emailed immediately and have chased multiple times ...

Waiting for a refund for over a month since lthe stable stopped lessons. Multiple lessons cancelled during the past year due to the horses having strangles. No contact from them since my last email a month ago, sent another email today. Had credits on my account for another few lessons but couldn't use them in time as i was abroad. Totally unprofessional in terms of paying customers back who had credits on their account.