Paid for membership, only used pool, but have to disrobe in communal room where i was stared at by men which made me very uncomfortable, complained but was told nothing is changing so asked for my membership back and was flatly refused. why you cant use the normal changing rooms before and after is beyond me, to lazy to clean more rooms?? terrible customer service, I had about 6 mates have changed their minds about joining, we are all going to heworth pool instead.