This place is absolutely awful. Horses are nice, and facilities are very grand, but these positives are cancelled out by the staff. Birtle's head girl is appallingly rude, and I cannot say that her colleagues are much different. The staff are incredibly off putting, not friendly at all, no smiling, and in general impolite. Instead of answering questions my child was laughed at and made to feel very unwelcome. I can promise that she will not be returning. I can see that I am not the first to c...