Terrible!!! They never pick up the phone. After making a booking in advance for a lesson for my kids, tried calling on the day to confirm and the never pick up the phone! When they lady finally picked up, she yelled "I spoke to you earlier, your lesson is cancelled", I said it certainly wasn't me she spoke to and she replied "Well all the lessons are cancelled and all the horses are dead! Goodbye" and she hung up. Left confused and with very disappointed kids.