Gill was brilliant; she responded quickly to my enquiry and came to help me at short notice. She was unassuming in her approach, her training methods easy to understand, and was encouraging when I was practising the commands. She checked in with me prior to my next session to see how we’re progressing so it’s clear to me that she really cares for her customers. My main concern was crate training which is coming along nicely with the games Gill taught us, and with further guidance I have every...