Associated Board Of The Royal Schools Of Music - Abrsm

My daughter had her exam there and I had to take my 3 year old autistic son along because no one else could take care him. My son run a bit and was told off by the staff named Debbie. She told me with annoying tone that I had to stop him right now and put him on pushchair. As my son got the condition, he can’t be told or accept any restraining; he would make more fuss with loud scream and cry. I couldn’t accept the staff there treat my son like a pest. She could advice nicely! Or may be put a...

The staffs was friendly and helpful. The warm-up room was nice and quiet fitted a decent upright piano. During the exam, the piano looked good and the exam was very nice and quick. My examiner was very friendly.

They cancelled a whole school's music exams on 1 day's notice and are currently offering no solution whatsoever to reschedule. They ignored 2 emails asking for an urgent solution and I await a call from their complaints person. Their call centre is only open restricted hours. If you have another board you could use I can't imagine they would be worse.

This exam board is taking the mickey out of people. Firstly, I had now several times exam marks, which were not consistent. I appreciate that candidates may be nervous, and don't do as well as in the lesson, BUT, I accompany all my students myself, so I hear the pieces, and in the last 2 years I was close to appeal after each exam. Secondly, the booking is a nightmare - ABRSM, next year you will have less than half the amount of candidates....

Time taken for receipt of ordered books is best described as ‘poor’. I Purchased a book at 8:30 on a Friday and paid for courier delivery as needed it fast. Had not received email confirming despatch by 10:30 am Friday so phoned. Was told it had not been ‘released’ for delivery because it had missed cutoff. However rep said it was possible to release and would go out that day. (I now expected delivery over weekend after all £9 delivery for a thin £12 book is a lot) No further emails received...